The evolution of Public Service Bargains of Australian senior public servants

2013 ◽  
Vol 79 (1) ◽  
pp. 111-129 ◽  
Author(s):  
John Halligan
Keyword(s):  
Public Service ◽  
Rate Of Change ◽  
The Political ◽  
Public Servants ◽  
Reform Era ◽  
The Public ◽  
Changing Roles ◽  
Role Responsibilities ◽  
The One ◽  
The Relationship

The agreements between the Australian senior public service and the political executive have undergone several shifts during the reform era of the last thirty years. These have involved fundamental redefinitions of the role, responsibilities, identity and autonomy of the senior public servant.There has been a succession of challenges to the relationship focusing on the role and status of the public service on the one hand and the behaviour and resources of the political executive on the other. Over time the trend has been towards strengthening the political executive, but punctuated by debates about issues that slowed the rate of change and contained political pressures on the public service. This process has produced clarifications of central aspects of the relationship and a clearer articulation of the range of roles provided by departmental secretaries. The article examines the evolution of public service bargains centred on the changing roles of the secretaries of departments of state, and analyses the implications of the changing relationship for the role and functioning of the public service in governance and public policy. Points for practitioners The article addresses how the roles of departmental secretaries in Australia have varied in significance during the reform era. A new arrangement has now emerged which clearly articulates the roles and codifies them. One of the roles, stewardship, recognizes that secretaries have a part to play independently of ministers.

Choice and Voice – A Review

2008 ◽  
Vol 7 (2) ◽  
pp. 255-265 ◽  
Author(s):  
Ian Greener
Keyword(s):  
Social Policy ◽  
Public Service ◽  
Public Services ◽  
Political Process ◽  
The Political ◽  
Service Users ◽  
The Public ◽  
The Social ◽  
The Right ◽  
The Relationship

‘Choice’ and ‘voice’ are two of the most significant means through which the public are able to participate in public services. Choice agendas position public service users as consumers, driving improvements by choosing good providers over bad, which then thrive through greater allocations of funds as money follows their selections (Le Grand, 2007). Choice-driven reforms tend to be about trying to make public services more locally responsive (Ferlie, Freeman, McDonnell, Petsoulas and Rundle-Smith, 2006). Voice-driven reforms, on the other hand, tend to position public service users as citizens, suggesting an emphasis on accountability mechanisms to drive service improvements through elections, with the possible removal of low regarded officials, or a greater involvement of local people in the running of services (Jenkins, 2006). Voice implies that citizens hold the right to participate in public services either through the political process, or through their direct involvement in the running or delivery of the services themselves. Of course, it is also possible to combine choice and voice mechanisms to try and achieve greater service responsiveness and accountability. In this review, choice reforms will be treated as those which are based upon consumer literature, and voice reforms those based upon attempting to achieve greater citizenship.Citizenship and consumption are two areas with significant literatures in their own right, but whereas the citizenship literature is widely cited in the social policy literature, the consumption literature appears rather more selectively. This review examines each area in turn in terms of its application to social policy, and then presents a synthesis of commonalties in the two literatures, which represent particularly promising avenues for exploring the relationship between public services and their users.

scholarly journals Strained or broken? The future(s) of the public service bargain

2009 ◽  
Vol 5 (1) ◽  
Author(s):  
Martin Lodge
Keyword(s):  
New Zealand ◽  
Political Parties ◽  
Political Science ◽  
Public Service ◽  
Civil Service ◽  
The Political ◽  
Public Servants ◽  
The Public ◽  
Science Professor ◽  
The People

Over 60 years ago the first political science professor at Wellington’s Victoria University, Leslie Lipson, noted in his 1948 The Politics of Equality that: With the political parties the modern [New Zealand]civil service has struck a mutually beneficial bargain. By guaranteeing to public servants a life’s career and a pension, parties have foresworn the use of patronage and have guaranteed to the state’s employees their tenure of their jobs. In return the parties expect, and the public servants owe, equal loyalty to any government which the people have placed in office. (Lipson, 1948, p.479)

scholarly journals Innovation and the Public Service: Achieving Inclusive Service Delivery

2021 ◽  
Author(s):  
Paul Plantinga
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Official ◽  
Public Servants ◽  
The Public ◽  
Government Sector ◽  
Project Failures ◽  
Changing Roles ◽  
Policy Statements ◽  
Innovation Practices

Recent science, technology and innovation (STI) policy statements from South Africa call for an ‘expanded’ national system of innovation, which includes embedding innovation practices within government sector departments – especially those involved in key social development areas - whilst transforming the current ‘mindset’ and ‘culture’ of public servants. These proposals for expanding public official involvement in innovation intersect with a history of attempts to modernise and professionalise the public service. From this perspective, innovation is mainly associated with enhancing public sector performance and improving government service delivery, especially in underserved areas. For many government entities there is also pressure to leverage their procurement resources and coordinating capacity to enable external innovation by firms and within communities, and thereby stimulate technology localisation and economic development. These changing roles and expectations lead to tensions between stakeholders as well as project failures or delays. By exploring emerging innovation practices inside South Africa’s sector departments, state-owned enterprises, municipalities and public innovation intermediaries, this chapter shows how different organisations and public officials contribute specific legitimacies and capacities which can be better recognised and enhanced to achieve positive innovation and service delivery outcomes.

scholarly journals A urbanidade como dever funcional no direito administrativo brasileiro

2019 ◽  
Vol 278 (3) ◽  
pp. 145
Author(s):  
Fabiana Santos Dantas
Keyword(s):  
Public Service ◽  
Research Methodology ◽  
Private Life ◽  
Public Institutions ◽  
Specific Time ◽  
Public Servants ◽  
The Public ◽  
Legal Competence ◽  
Increase Productivity ◽  
The Relationship

<p>A urbanidade é um termômetro que permite perceber como determinada sociedade, em determinado contexto e época, percebe a autoridade, o serviço público e a relação entre instituições estatais e o cidadão. Exigir um comportamento adequado do servidor à missão e aos limites da sua competência legal como forma de garantir a correta prestação do serviço é uma forma de incrementar a produtividade e a eficiência, além de preservar a boa imagem das instituições, e que também contribui para aperfeiçoar a conduta do servidor em todos os aspectos de sua vida funcional e privada. A metodologia de pesquisa consistiu em pesquisa bibliográfica, realizada por meio da análise de livros, artigos científicos, de revista e pesquisa documental quanto à legislação específica.</p><p>Civility is a thermometer that indicates how society, in a specific contexto and at a specific time, perceives authority, public service and the relationship between citizens and public institutions. Demanding from public servants a standard of behavior that is appropriate to their mission and the limits of their legal competence, as a means of ensuring that they do their jobs properly, is a way to increase productivity and efficiency and preserve the reputation of an institution; and it also helps improve the public servant’s behavior in all aspects of their work and private life. The research methodology consisted of an analysis of books, scientific articles and magazines, and documentary research relative to specific legislation.</p>

Job Satisfaction in the Canadian Public Service: Mitigating Toxicity With Interests

2018 ◽  
Vol 48 (3) ◽  
pp. 369-391 ◽  
Author(s):  
Jocelyn McGrandle
Keyword(s):  
Job Satisfaction ◽  
Public Service ◽  
Federal Employees ◽  
Public Servants ◽  
The Public ◽  
Toxic Environment ◽  
Supervisor Relationships ◽  
Management Policies ◽  
Immediate Supervisor ◽  
The Relationship

During the 2015 Canadian federal election, political parties were polarized over the issue of job satisfaction in the public service. Critics and public service unions argued that there was a toxic environment under the leadership of Prime Minister Stephen Harper, and Liberal leader Justin Trudeau promised, if elected, to remedy this toxicity. Therefore, the job satisfaction of federal employees was a campaign promise of the now elected Liberals. Improving job satisfaction is not simple, as there are many competing factors impacting it. This study measures job satisfaction of Canadian public servants in 2014 and concludes that job satisfaction remained fairly high across the board, even under Stephen Harper, and that by far the strongest predictor of job satisfaction is how well employees’ interests match their job, followed by the relationship with their immediate supervisor, relationships with colleagues, and skills. Thus, human resource management policies are essential in improving job satisfaction.

scholarly journals The Public Service Ethics in Bali in The Bureaucratic Reform Era

2018 ◽  
Vol 2 (2) ◽  
pp. 1 ◽  
Author(s):  
Adi Sastra Wijaya
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Font Size ◽  
Public Servants ◽  
Reform Era ◽  
The Public ◽  
The Government ◽  
Service To Others ◽  
Bureaucratic Reform ◽  
Service Theory

<p><strong>Abstract</strong></p><p><span style="font-size: small;"> </span></p><p><em>This article describes the performance of the public servants, namely the bureaucracy in serving the public in Bali. The main problem proposed in this article is how the public servants in Bali in the bureaucratic reform era are and what ethic underlies the running of this service. The data were collected through the interviews, observation, and documentation. Data analysis was done by the public service theory. The results of the study present that the public services in Bali are strongly influenced by Hinduism culture especially the spirit of Sewaka Dharma manifested in the government bureaucrats. The concept of Sewaka Dharma is in line with the values echoed in the bureaucratic reform. It contains the values and concepts related to the service to others and the accountability to God.</em></p><p><span style="font-size: small;"> </span></p><p><em>Keywords: Ethic; Public Servants; Bureaucratic Reform; Bali</em></p><p><span style="font-size: small;"> </span></p>

scholarly journals Islam, Radikalisme dan Deradikalisasi Berbasis Pancasila

2017 ◽  
Vol 3 (2) ◽  
pp. 240
Author(s):  
Syaiful Arif
Keyword(s):  
Political Ideology ◽  
Political System ◽  
The Other ◽  
The Political ◽  
The Public ◽  
The Republic ◽  
Religion And State ◽  
The One ◽  
Theological Thought ◽  
The Relationship

ABSTRACT: Religious radicalism (Islam) developed the theological thought to counter-Pancasila and the Republic of Indonesia (NKRI), it can be fought and softened with Pancasila itself. This is due to the fact that the cause of such radicalism is a misunderstanding to the Pancasila and its political system. Pancasila is regarded as a secular political ideology, whereas it actually cared pattern for the relationship between religion and state that upholds the values of divinity on the one side, and the public virtue on the other side. Deradizalisation of religion based on Pancasila can be applied with two strategies. First, proving the existence of religious dimension of Pancasila and Republic of Indonesia to undermine the secular claims from the radical groups. Second, learning the nature of politics which contained in Pancasila. These nature of politics are more in line with the political ideals of Islam, rather than the ideology of Islamism which tends to the violent. KEYWORDS: Islam, radicalism, deradicalization, Pancasila.

scholarly journals Birokrasi dan Hoax: Studi Upaya Menjaga Netralitas Aparatur Sipil Negara di Era Post-Truth

2019 ◽  
Vol 15 (3) ◽  
pp. 313-332
Author(s):  
Dodi Faedlulloh ◽  
Noverman Duadji
Keyword(s):  
Public Sphere ◽  
Secondary Data ◽  
Literacy Education ◽  
The Political ◽  
Public Servants ◽  
The Public ◽  
Political Situation ◽  
Political Preferences ◽  
The Public Sphere ◽  
The Relationship

The relationship between bureaucracy and politics is important to discuss again after Indonesia experienced the heated atmosphere of the 2019 elections. The political situation that created polarization had shaken the neutrality of the public servants (ASN). There is an ASN who openly declares political preferences while simultaneously spreading hoaxes in the public sphere. This is because of factors other than the political temperature, also the post-truth phenomenon which also attacked Indonesia. This study was conducted to revisit the discourse on the importance of bureaucratic neutrality to maintain performance in public services and care for democracy. The writer used the desk study method by collecting data and information based on examining and analyzing secondary data. The results emphasized the importance of re-maintaining neutrality for ASN. The alternative step to maintain the ASN neutrality is collaborative supervision conducted by various elements of government and society. In addition, this study offers the importance of ASN being given critical, scientific and literacy education to stem hoaxes in a bureaucratic environment. The ASN can also actively take part in building an anti-hoax community in the bureaucratic environment so that the ASN continues to know of responding to the hoax phenomenon. Keywords: Bureaucracy, Hoax, Neutrality, Elections, Post-Truth Abstrak Relasi antara birokrasi dan politik kembali penting didiskusikan pasca Indonesia mengalami suasana pemilu 2019 yang panas. Situasi politik yang menciptakan polarisasi sempat mengguncang netralitas aparatur sipil negara (ASN). Ada oknum ASN yang secara terbuka mendeklarasikan preferensi politik sekaligus turut menyebarkan hoax di ruang publik. Hal ini disebabkan selain faktor suhu politik yang panas, juga fenomena post-truth yang turut menyerang Indonesia. Studi ini dilakukan untuk menengahkan kembali diskursus tentang pentingnya netralitas birokrasi untuk menjaga kinerja dalam pelayanan publik serta yang juga penting adalah merawat demokrasi. Dalam proses penulisan artikel ini, penulis menggunakan metode desk study, yaitu dengan mengumpulkan data dan informasi berbasiskan pada pemeriksaaan dan analisis data dan informasi yang menggunakan data sekunder yang aktual. Hasil dari studi ini menekankan tentang pentingnya kembali menjaga netralitas bagi ASN. Adapun alternatif langkah yang bisa dilakukan agar netralitas ASN tetap terjaga, yakni dengan pengawasan kolaboratif yang dilakukan pelbagai elemen dari pemerintah dan masyarakat. Selain itu, studi ini menawarkan pentingnya para ASN dibekali dan membekali diri pendidikan kritis dan ilmiah serta pendidikan literasi untuk membendung hoax di lingkungan birokrasi. Para ASN juga bisa berperan aktif dalam membangun komunitas anti-hoax di lingkungan birokrasi agar para ASN terus aware dalam merespon fenomena hoax. Kata Kunci: Birokrasi, Hoax, Netralitas, Pemilu, Post-Truth

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

Professional and Communicative Proficiency of a Mentor as a Tool of Image Building in Public Service

Communicology ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 74-88
Author(s):  
D.A. Kemenev
Keyword(s):  
Public Service ◽  
Role Models ◽  
Communicative Competence ◽  
Public Servants ◽  
Scientific Publications ◽  
Communicative Skills ◽  
The Public ◽  
Public Servant ◽  
Professional Business ◽  
Image Building

The article investigates the imageological aspect of mentor’s communicative competence in public service and reveals the communicative functions of mentor’s image in relation to the mentees. The author determines the communicative skills necessary for the mentor in all processes and stages of this personnel technology. Based on the analysis of scientific publications, the author discloses and justifies the role models of mentor’s behavior in relation to the mentees from the perspective of the mentor’s image, authority, and communicative competence. The author has conducted an expert survey among public servants, which allowed identify the main professional, business, moral, psychological, and integral qualities that are the most effectively developed by the public servant in the process of performing mentor’s functions. As a result, the author suggests a structural-logical model of the communicative competence of a mentor in the public service in the process of perceiving its communicative knowledge, skills, and competencies for achieving the effectiveness of mentoring.

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