An Examination of Employee Participation during New Technology Implementation

1997 ◽  
Vol 41 (2) ◽  
pp. 767-771 ◽  
Author(s):  
Ben-Tzion Karsh
Keyword(s):  
Technology Implementation ◽  
New Technologies ◽  
Imaging System ◽  
New Technology ◽  
End Users ◽  
Survey Questionnaire ◽  
End User ◽  
User Perceptions ◽  
Technology Effects ◽  
System Characteristics

The purpose of this study was to examine how end user perceptions of (1) their inputs into the implementation of a new technology, (2) their inputs into the design of a new technology, and (3) the information received about a new technology affected their perceptions of the technology. Fifteen end users involved with or affected by the introduction of a new document imaging system served as subjects. A survey questionnaire was used to collect all necessary data. Participation in the implementation of the system was related to positive perceptions of system characteristics and new technology effects on end user jobs. Participation in the implementation was also related to satisfaction with the new technology. Implications for organizations planning on implementing new technologies are discussed.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 1579-1594
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

scholarly journals A Dynamic Theory of Expertise and Occupational Boundaries in New Technology Implementation: Building on Barley's Study of CT Scanning

2004 ◽  
Vol 49 (4) ◽  
pp. 572-607
Author(s):  
Laura J. Black ◽  
Paul R. Carlile ◽  
Nelson P. Repenning
Keyword(s):  
Computed Tomography ◽  
Dynamic Model ◽  
Social Action ◽  
Technology Implementation ◽  
New Technologies ◽  
Dynamic Theory ◽  
New Technology ◽  
Ct Scanning ◽  
Ethnographic Data ◽  
Expected Benefits

In this paper, we develop a theory to explain why the implementation of new technologies often disrupts occupational roles in ways that delay the expected benefits. To explore these disruptions, we construct a dynamic model grounded in ethnographic data from Barley's widely cited (1986) study of computed tomography (CT) as implemented in two hospitals. Using modeling, we formalize the recursive relationship between the activity of CT scanning and the types and accumulations of knowledge used by doctors and technologists. We find that a balance of expertise across occupational boundaries in operating the technology creates a pattern in which the benefits of the new technology are likely to be realized most rapidly. By operationalizing the dynamics between knowledge and social action, we specify more clearly the recursive relationship between structuring and structure. *

Team Implementation of New Technology

2002 ◽  
Vol 46 (15) ◽  
pp. 1340-1344
Author(s):  
Dennis R. Jones ◽  
Michael J. Smith
Keyword(s):  
Technology Implementation ◽  
New Technologies ◽  
New Technology ◽  
Implementation Process ◽  
Total Quality ◽  
Global Marketplace ◽  
Current State ◽  
Teams And Teamwork ◽  
Cooperative Team

New technology is dramatically changing the workplace by allowing companies to increase efficiency, productivity, quality, safety, and overall profitability. An effective new technology implementation is required for companies to compete successfully in the global marketplace. Time and money wasted on unsuccessful and improper new technology implementation is counterproductive to the overall goal of improving the competitiveness and profitability of the company. Teams and teamwork have been recommended as a way to improve efficiency, productivity, quality, safety, profitability, and employee satisfaction. With the utilization of total quality management (TQM) and quality improvement (QI), each of which rely on teamwork, new technology implementations have been more successful. New technology challenges the current state of traditional implementation methods and techniques. To effectively utilize these new technologies it is best to consider all of the factors involved in the implementation process; most importantly the human elements involved. It is recommended to utilize a cooperative team oriented approach to new technology implementation, which relies heavily on soliciting employee input and participation throughout the entire process. By doing this it is hoped that the new technology can be implemented in the most effective way possible. A case study is presented to illustrate this.

scholarly journals Context-Aware End-User Development Review

2022 ◽  
Vol 12 (1) ◽  
pp. 479
Author(s):  
Victor Ponce ◽  
Bessam Abdulrazak
Keyword(s):  
New Technologies ◽  
End Users ◽  
General Context ◽  
Context Aware ◽  
End User ◽  
Application Development ◽  
Interaction Styles ◽  
Specification Method ◽  
Environment Adaptation ◽  
Process Context

Context-aware application development frameworks enable context management and environment adaptation to automatize people’s activities. New technologies such as 5G and the Internet of Things (IoT) increase environment context (from devices/services), making functionalities available to augment context-aware applications. The result is an increased deployment of context-aware applications to support end-users in everyday activities. However, developing applications in context-aware frameworks involve diverse technologies, so that it traditionally involves software experts. In general, context-aware applications are limited in terms of personalization for end-users. They include configurations to personalize applications, but non-software experts can only change some of these configurations. Nowadays, advances in human–computer interaction provide techniques/metaphors to approach non-software experts. One approach is end-user development (EUD)—a set of activities and development tools that considers non-software experts as application builders. In this paper, we present our analysis of existing EUD approaches for building context-aware applications. We present a literature review of 37 screened papers obtained from research databases. This review aims to identify the methods, techniques, and tools proposed to build context-aware applications. Specifically, we reviewed EUD building techniques and implementations. Building techniques include metaphors/interaction styles proposed for application specification, composition, and testing. The implementations include a specification method to integrate and process context on the target application platforms. We also present the adoption trend and challenges of context-aware end-user development.

scholarly journals Comparison Study Of Performance Analysis Of Information System Using The Methods Of End-User Computing Satisfaction And It Balance Score Card

JAICT ◽  
2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
New Technology ◽  
Future Orientation ◽  
Primary User ◽  
End Users ◽  
Ease Of Use ◽  
Secondary User ◽  
End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

How Experience and Expertise Affect the Use of a Complex Technology

2016 ◽  
Vol 29 (2) ◽  
pp. 59-80 ◽  
Author(s):  
Richard J. Goeke ◽  
Robert H. Faley ◽  
Alan A. Brandyberry ◽  
Kevin E. Dow
Keyword(s):  
Data Warehouse ◽  
Significant Positive Correlation ◽  
New Technologies ◽  
End Users ◽  
Ease Of Use ◽  
End User ◽  
User Expertise ◽  
Use Of Technology ◽  
Complex Technology ◽  
User Tasks

As end-users work with increasingly complex technologies, it is important that these technologies be used to the fullest extent possible. Time is needed to learn how to use these new technologies and fit them to user tasks, but the fact that a user has gained experience does not mean that expertise has also been gained. Using survey data collected from 187 data warehouse end-users, we found that experience and expertise have a significant positive correlation (r = 0.35, p < 0.001), but expertise has a significantly greater effect on ease-of-use perceptions (t=10.2, p < 0.0001) and the use of a technology (t=21.08, p < 0.0001) than experience. Therefore, it is critical that researchers properly delineate which construct – end-user expertise or experience – is being assessed, when measuring the effect that individual differences have on the perceptions and use of technology.

Exploring the Behavioral Dimension of Client/Server Technology Implementation

2008 ◽  
pp. 3006-3019
Author(s):  
Eitel J.M. Lauría
Keyword(s):  
Information Technology ◽  
Organizational Behavior ◽  
Technology Implementation ◽  
User Interaction ◽  
End Users ◽  
End User ◽  
Maturity Level ◽  
Implementation Phase ◽  
Client Server ◽  
The Impact

This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects. Client/server technology implementation is used as the leading case, given the fact that it is a good example of a major paradigm shift. The results draw attention to the importance of end-user interaction and the maturity level of organizations as significant factors in the success and benefits of the project. Client/server projects seem to be more successful, are executed in a more timely manner, and yield greater benefits when end users take an active participation in some of the stages, particularly during the implementation phase.

scholarly journals Role reconfiguration: what ethnographic studies tell us about the implications of technological change for work and collaboration in healthcare

BMJ Leader ◽  
2021 ◽  
pp. leader-2020-000224
Author(s):  
Heloise Agreli ◽  
Ruthanne Huising ◽  
Marina Peduzzi
Keyword(s):  
Technological Change ◽  
Technology Implementation ◽  
Health Informatics ◽  
New Technologies ◽  
Digital Health ◽  
New Technology ◽  
Healthcare Delivery ◽  
Leadership Challenges ◽  
Health Occupations ◽  
Ethnographic Studies

New technologies including digital health and robotics are driving the evolution of healthcare. At the same time, healthcare systems are transitioning from a multiprofessional model approach of healthcare delivery to an interprofessional model. The concurrence of these two trends may represent an opportunity for leaders in healthcare because both require renegotiation of the complex division of work and enhanced interdependency. This review examines how the introduction of new technologies alters the role boundaries of occupations and interdependencies among health occupations. Based on a scoping review of ethnographic studies of technology implementation in a variety of contexts (from primary care to operating room) and of diverse technologies (from health informatics systems to robotics), we develop the concept of role reconfiguration to capture simultaneous adjustments of multiple, interdependent roles during technological change. Ethnographic and qualitative studies provide rich, detailed accounts of what people actually do and how their work and role is changed (or not) when a new technology arrives. Through a synthesis of these studies, we develop a typology of four types of role reconfiguration: negotiation, clarification, enlargement and restriction. We discuss leadership challenges in managing role reconfiguration and formulate four leadership priorities. We suggest that leaders: redesign roles proactively, paying attention to interdependencies; offer opportunities for collective learning about new technologies; ensure that knowledge of new technologies is distributed across roles and prepare to address resistance.

scholarly journals End-User Perceptions of the Benefits and Risks of End-User Web Development

2010 ◽  
pp. 211-229
Author(s):  
Tanya McGill ◽  
Chris Klisc
Keyword(s):  
Information Provision ◽  
End Users ◽  
Web Development ◽  
End User ◽  
Web Page ◽  
Application Development ◽  
User Perceptions ◽  
Development Tools ◽  
Organizational Information

The development of applications by end users has become an integral part of organizational information provision. It has been established that there are both benefits and risks associated with end-user development, particularly in the areas of spreadsheets and databases. Web development tools are enabling a new kind of end-user development. The fact that Web page creation may impact, not only locally but also globally, significantly raises the importance of this type of end-user application development. This article reports on the extent of Web page development amongst end users and investigates their perceptions of the benefits and risks of end-user Web development relative to those associated with spreadsheet development and explores approaches to reducing the risks.

WiMAX Networks

2012 ◽  
Vol 3 (4) ◽  
pp. 72-86
Author(s):  
Eliamani Sedoyeka ◽  
Ziad Hunaiti
Keyword(s):  
New Technologies ◽  
New Technology ◽  
End Users ◽  
Rural And Remote ◽  
Technical Aspects ◽  
Wimax Networks ◽  
Remote Areas ◽  
The World ◽  
Rural And Remote Areas ◽  
Wimax Network

Every new technology comes with its challenges and lessons to be learnt. With a number of unknowns, deploying a new technology becomes a challenge. Worldwide Interoperability for Microwave Access (WiMAX) is one of these new technologies currently on the rise. This paper presents the finding of the research conducted to investigate technical and non technical aspects of network operators in Tanzania. The research looked into WiMAX network operational challenges faced by the network owners as well as the level of services experienced by the end users. This paper is suitable researchers, network operators and investors interested in WiMAX technology. It is mostly usefully for those looking into solutions to problem facing rural and remote areas of the world. The research is discussed in detail throughout of the article.

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