scholarly journals Dealing with disagreement: The depolarizing effects of everyday diplomatic skills face-to-face and online

2021 ◽  
pp. 146144482199304
Author(s):  
Carla Anne Roos ◽  
Namkje Koudenburg ◽  
Tom Postmes
Keyword(s):  
Social Relationships ◽  
Repeated Measures ◽  
Online Chat ◽  
Face To Face

In online text-based discussions, people behave less diplomatically because they are more outspoken and less responsive. This can feed impressions of polarization. This article uses a new methodology to isolate the influence of outspokenness and responsiveness in shaping perceptions of polarization in online chat and face-to-face discussions. Text-based online and face-to-face discussions were reproduced in a face-to-face format (Study 1) and in a text-based chat format (Study 2). Uninformed observers (N = 102 and N = 103, repeated measures) evaluated these. The results showed that responsiveness was generally considered indicative of agreement and good social relationships but the interpretation of outspokenness (or lack of ambiguity) depended on the medium format. This suggests that what counts as diplomacy is not the same for each medium. Moreover, the experiences of the actors reproducing the chats in a face-to-face format highlighted the differences between media. We conclude that online conversational dynamics may play an important role in societal polarization.

scholarly journals The microdynamics of social regulation: Comparing the navigation of disagreements in text-based online and face-to-face discussions

2020 ◽  
Vol 23 (6) ◽  
pp. 902-917 ◽  
Author(s):  
Carla A. Roos ◽  
Tom Postmes ◽  
Namkje Koudenburg
Keyword(s):  
Social Relationships ◽  
Repeated Measures ◽  
Latin Square ◽  
Online Discussions ◽  
Social Regulation ◽  
Interpersonal Interaction ◽  
Message Content ◽  
Face To Face ◽  
Differences Of Opinion ◽  
The Face

This study explores how people navigate the field of tension between expressing disagreement and maintaining social relationships in text-based online as compared to face-to-face discussions. In face-to-face discussions, differences of opinion are socially regulated by introducing ambiguity in message content coupled with instant responding on a relational level. We hypothesized that online messages are less ambiguous and less responsive, both of which may hinder social regulation. Thirty-six groups of three unacquainted students discussed politically controversial statements via chat, video-chat (nonanonymous), and face-to-face, in a multilevel repeated measures Graeco-Latin square design. Content coding revealed that online discussions were relatively clear and unresponsive. This related to participants experiencing reduced conversational flow, less shared cognition, and less solidarity online. These results suggest that ambiguity and responsiveness enable people to maintain social relationships in the face of disagreement. This emphasizes the key role that subtle microdynamics in interpersonal interaction play in social regulation.

scholarly journals Online Social Regulation: When Everyday Diplomatic Skills for Harmonious Disagreement Break Down

2020 ◽  
Vol 25 (6) ◽  
pp. 382-401
Author(s):  
Carla A Roos ◽  
Namkje Koudenburg ◽  
Tom Postmes
Keyword(s):  
Repeated Measures ◽  
Social Regulation ◽  
Right Wing ◽  
Online Behavior ◽  
Group Discussions ◽  
Online Chat ◽  
Face To Face ◽  
Repeated Measures Design ◽  
Social Attributions ◽  
New Perspective

Abstract In group discussions, people rely on everyday diplomatic skills to socially regulate the interaction, maintain harmony, and avoid escalation. This article compares social regulation in online and face-to-face (FtF) groups. It studies the micro-dynamics of online social interactions in response to disagreements. Thirty-two triads discussed, in a repeated measures design, controversial topics via text-based online chat and FtF. The fourth group member was a confederate who voiced a deviant (right-wing) opinion. Results show that online interactions were less responsive and less ambiguous compared with FtF discussions. This affected participants’ social attributions: they felt their interaction partners ignored them and displayed disinhibited behavior. This also had relational consequences: participants experienced polarization and less solidarity. These results offer a new perspective on the process of online polarization: this might not be due to changes in individual psychology (e.g., disinhibition), but to misattributions of online behavior.

The Social Consequences of Phubbing

2020 ◽  
pp. 157-174 ◽  
Author(s):  
Mariek Vanden Abeele
Keyword(s):  
Literature Review ◽  
Social Relationships ◽  
Empirical Work ◽  
Social Consequences ◽  
Future Research ◽  
Expectancy Violations ◽  
Face To Face ◽  
Comprehensive Literature Review ◽  
The Social

Recent empirical work suggests that phubbing, a term used to describe the practice of snubbing someone with a phone during a face-to-face social interaction, harms the quality of social relationships. Based on a comprehensive literature review, this chapter presents a framework that integrates three concurrent mechanisms that explain the relational impact of phubbing: expectancy violations, ostracism, and attentional conflict. Based on this framework, theoretically grounded propositions are formulated that may serve as guidelines for future research on these mechanisms, the conditions under which they operate, and a number of potential issues that need to be considered to further validate and extend the framework.

scholarly journals How May Virtual Communication Shape Cooperation in a Work Team?

2004 ◽  
Vol 26 (1) ◽  
Author(s):  
Andreas Flache
Keyword(s):  
Social Relationships ◽  
Work Teams ◽  
Work Team ◽  
Online Interaction ◽  
Negative Effects ◽  
Virtual Communication ◽  
Team Members ◽  
Face To Face ◽  
Interaction Task ◽  
Simulation Results

AbstractThis paper addresses theoretically the question how virtual communication may affect cooperation in work teams. The degree of team virtualization, i.e. the extent to which interaction between team members occurs online, is related to parameters of the exchange. First, it is assumed that in online interaction task uncertainties are higher than in face-to-face contacts. Second, the gratifying value of peer rewards is assumed to be lower in online contacts. Thirdly, it is assumed that teams are different in the extent to which members depend on their peers for positive affections, operationalized by the extent to which team members are interested in social relationships for their own sake, independently from their work interactions. Simulation results suggest both positive and negative effects of team virtualization on work-cooperation.

‘Story of one’s life and a tree of friends’ – understanding millennials’ information behaviour in social networks

2012 ◽  
Vol 38 (5) ◽  
pp. 489-497 ◽  
Author(s):  
Pam Read ◽  
Chirag Shah ◽  
Lupita S-O’Brien ◽  
Jaqueline Woolcott
Keyword(s):  
Social Relationships ◽  
Social Space ◽  
New Technology ◽  
Social Groups ◽  
Social Value ◽  
Face To Face ◽  
Comprehensive Literature Review ◽  
The Social ◽  
Rich Data ◽  
Work Supports

Exploring ways in which new technology impacts adolescents’ information behaviours and creates a social space requires holistic investigation. A qualitative study of 21 seniors in an upper-middle-class suburban high school revealed highly individualized use of Facebook and its features. These included: (i) Friends groups of 50—3700 members, with even the largest groups representative primarily of face-to-face connections, and (ii) a clear articulation within those groups of various categories, each with its own distinct communicative channel and style. A meaningful connection was found between the social value of various social network (SN)-mediated relationships and the communicative modes used to maintain and enhance them. Through a comprehensive literature review and clearly grounded analysis of rich data, this work supports the contention that adolescent social groups in which SNs are embedded form a distinct domain, and establishes a rationale for further investigation of adolescents’ contextualized use of SNs within social relationships.

scholarly journals Evaluation of a Workplace Health and Wellbeing Training Course Delivered Online and Face-To-Face

2018 ◽  
Vol 15 (11) ◽  
pp. 2422 ◽  
Author(s):  
Zenobia Talati ◽  
Emily Davey ◽  
Carly Grapes ◽  
Trevor Shilton ◽  
Simone Pettigrew
Keyword(s):  
Repeated Measures ◽  
Relative Effectiveness ◽  
Perceived Competence ◽  
Perceived Usefulness ◽  
Workplace Health ◽  
Face To Face ◽  
Training Course ◽  
Health And Wellbeing ◽  
The Face ◽  
Potential Benefits

Organisations may benefit from training champions to promote healthy workplace environments and initiatives. This study compared the perceived usefulness and relative effectiveness of an employee training course offered via online and face-to-face formats. Individuals who took part in the training course were assessed on their perceived competence and confidence to implement changes pre- and post-training. Repeated measures Analysis of Variance (ANOVA) and a t-test were conducted to test for significant differences between pre- and post-training scores and/or mode of training, respectively. Although the face-to-face training course was rated as slightly more useful, there were no significant differences between the two modes of training for the other dependent variables, and both modes led to significantly greater perceived competence and confidence post-training. These findings demonstrate the potential benefits of training employees to implement changes in their workplaces.

scholarly journals Reference Mode Preferences of Community College (Two-Year) and Four-Year College Students: A Comparison Study

2017 ◽  
Vol 12 (1) ◽  
pp. 50 ◽  
Author(s):  
John Carey ◽  
Ajatshatru Pathak
Keyword(s):  
College Students ◽  
Community College ◽  
New York ◽  
Academic Library ◽  
Text Message ◽  
Online Chat ◽  
Face To Face ◽  
Reference Services ◽  
Academic Level ◽  
Reference Service

Abstract Objective – The purpose of this study was to examine the reference service mode preferences of community college (two-year) and four-year college students. Methods – The researchers administered a paper-based, face-to-face questionnaire at two institutions within the City University of New York system: Hunter College, a senior college, and Queensborough Community College, a two-year institution. During the summer of 2015, the researchers surveyed 79 participants, asking them to identify their most and least preferred mediums for accessing library reference services. Results – Nearly 75% of respondents expressed a preference for face-to-face reference, while only about 18% preferred remote reference services (online chat, e-mail, text message, and telephone). Close to 84% of the participants cited remote reference services as their least preferred modes and slightly more than 10% said this of face-to-face. The data reveal a widespread popularity of face-to-face reference service among all types of participants regardless of institutional affiliation, age, gender, academic level, field of study, and race or ethnicity. Conclusion – This study suggests that given the opportunity academic library users will utilize face-to-face reference service for assistance with research assignments. Academic libraries at both two-year and four-year institutions might consider assessing user views on reference modes and targeting support toward services that align with patron preferences.

scholarly journals The Spiral of Positive Feedback: Go-Along Interviews About Adolescents’ Perceptions of and Reactions to Alcohol Posts on Social Media

2021 ◽  
pp. 002204262110414
Author(s):  
Robyn Vanherle ◽  
Kathleen Beullens ◽  
Hanneke Hendriks
Keyword(s):  
Social Media ◽  
Interpersonal Communication ◽  
Negative Feedback ◽  
Positive Feedback ◽  
Online Chat ◽  
Public And Private ◽  
Face To Face ◽  
Online Environments

Go-along interviews among adolescents ( N = 26, M age = 16.31, SD = .83) were conducted to examine how adolescents interpret alcohol posts in terms of appropriateness and how this, in turn, plays a role in adolescents’ reactions toward alcohol posts on public and private social media entries. The findings of this study, first, indicate that alcohol posts were classified as appropriate or inappropriate based on the amount of alcohol and the displayed behavior in the post. Second, most posts, including inappropriate ones, received positive or no feedback. Moreover, adolescents deliberately seemed to withhold negative feedback out of fear of being misjudged by peers. Still, negative reactions were expressed more quickly in safer off- and online environments (i.e., face-to-face conversation and online chat messages) because they were visible to close friends only. This is important in view of prevention as it unravels the interesting role of private environments in stimulating negative interpersonal communication.

scholarly journals Face-to-Face Versus Video Assessment of Facial Paralysis: Implications for Telemedicine (Preprint)

2018 ◽  
Author(s):  
Jian Rong Tan ◽  
Susan Coulson ◽  
Melanie Keep
Keyword(s):  
Excellent Agreement ◽  
Repeated Measures ◽  
Facial Nerve Paralysis ◽  
Nerve Paralysis ◽  
Video Assessment ◽  
Face To Face ◽  
Repeated Measures Design ◽  
Grading Systems ◽  
Sydney System ◽  
The Impact

BACKGROUND Patients with facial nerve paralysis (FNP) experience challenges in accessing health care that could potentially be overcome by telemedicine. However, the reliability of telemedicine has yet to be established in this field. OBJECTIVE This study aimed to investigate the consistency between face-to-face and video assessments of patients with FNP by experienced clinicians. METHODS A repeated-measures design was used. A total of 7 clinicians assessed the FNP of 28 patients in a face-to-face clinic using standardized grading systems (the House-Brackmann, Sydney, and Sunnybrook facial grading systems). After 3 months, the same grading systems were used to assess facial palsy in video recordings of the same patients. RESULTS The House-Brackmann system in video assessment had excellent reliability and agreement (intraclass correlation coefficient [ICC]=0.780; principal component analysis [PCA]=87.5%), similar to face-to-face assessment (ICC=0.686; PCA=79.2%). Reliability of the Sydney system was good to excellent, with excellent agreement face-to-face (ICC=0.633 to 0.834; PCA=81.0%-95.2%). However, video assessment of the cervical branch and synkinesis had fair reliability and good agreement (ICC=0.437 to 0.597; PCA=71.4%), whereas that of other branches had good to excellent reliability and excellent agreement (ICC=0.625 to 0.862; PCA=85.7%-100.0%). Reliability of the Sunnybrook system was poor to fair for resting symmetry (ICC=0.195 to 0.498; PCA=91.3%-100.0%) and synkinesis (ICC=−0.037 to 0.637; PCA=69.6%-87.0%) but was good to excellent for voluntary movement (ICC=0.601 to 0.906; PCA=56.5%-91.3%) in face-to-face and video assessments. Bland-Altman plots indicated normal limits of agreement within ±1 between face-to-face and video-assessed scores only for the temporal and buccal branches of the Sydney system and for resting symmetry in the Sunnybrook system. CONCLUSIONS Video assessment of FNP with the House-Brackmann and Sunnybrook systems was as reliable as face-to-face but with insufficient agreement, especially in the assessment of synkinesis. However, video assessment does not account for the impact of real-time interactions that occur during tele-assessment sessions.

Launching chat service during the pandemic: inaugurating a new public service under emergency conditions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Emy Nelson Decker ◽  
Karen Chapman
Keyword(s):  
Academic Library ◽  
Online Chat ◽  
Content Type ◽  
Face To Face ◽  
Training Requirements ◽  
Global Pandemic ◽  
Live Chat ◽  
New Public ◽  
Hand Off ◽  
Staffing Patterns

PurposeThis article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future training initiatives toward continuous improvement in this academic library setting.Design/methodology/approachChat transcripts from the period of March 2020–April 2021 serve as the dataset for this study.FindingsIn bringing a live chat service online during a global pandemic, chat transcripts from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians. In addition, 25.2% of all transactions, whether by staff or librarians, resulted in tickets or referrals to hand off the question to a subject or functional specialist. These findings help to inform targeted face-to-face refresher training for chat operators.Originality/valueWhile bringing a live chat service online is certainly not novel, the impetus behind the quick setup was. This unusual circumstance allowed for an in-depth look at the nature of chat and its training requirements and limitations due to campus stay-at-home orders. It also provided a new understanding that influenced subsequent face-to-face trainings.

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