scholarly journals Politeness in Machine-Human and Human-Human Interaction

Author(s):  
Joachim Meyer ◽  
Chris Miller ◽  
Peter Hancock ◽  
Ewart J. de Visser ◽  
Michael Dorneich

Computers communicate with humans in ways that increasingly resemble interactions between humans. Nuances in expression and responses to human behavior become more sophisticated, and they approach those of human-human interaction. The question arises whether we want systems eventually to behave like humans, or whether systems should, even when much more developed, still adhere to rules that are different from the rules governing interpersonal communication. The panel addresses this issue from various perspectives, eventually aiming to gain some insights into the question of the direction to which the development of machine-human communication and the etiquette implemented in the systems should move.

Author(s):  
Asthararianty Asthararianty

Dromology is a speed that characterize progress. One of the affected is the culture of reading books. In the past people reading a book in the conventional manner, but in recent years, Internet technology has brought man reading a book in a different way, namely through the e-book. These changes ultimately led to a cultural shift in communication, especially in reading the book. The method used in this research is the study of literature. Results from the study showed that the reading culture (human interactions in a conventional book) has been turned into a reading culture that is synonymous with technology and also acceleration. Characteristics, sensations and experiences have changed. Technology (e-book) has become the new devices in cultured (communication / human interaction). Keywords: book, dromology, interpersonal communication, new culture


2021 ◽  
Vol 23 (7) ◽  
pp. 1751-1772
Author(s):  
Jacob Ørmen ◽  
Rasmus Helles ◽  
Klaus Bruhn Jensen

Global Internet use is circumscribed by local political and economic institutions and inscribed in distinctive cultural practices. This article presents a comparative study of Internet use in China, the United States, and five European countries. The empirical findings suggest a convergence of cultures, specifically regarding interpersonal communication, alongside characteristic national and sociodemographic configurations of different prototypes of human communication. Drawing on the classic understanding of communication as a cultural process producing, maintaining, repairing, and transforming a shared reality, we interpret such configurations as cultures of communication, which can be seen to differ, overlap, and converge across regions in distinctive ways. Looking beyond traditional media systems, we call for further cross-cultural research on the Internet as a generic communication system joining global and local forms of interaction.


Author(s):  
Nik Thompson ◽  
Tanya Jane McGill

This chapter discusses the domain of affective computing and reviews the area of affective tutoring systems: e-learning applications that possess the ability to detect and appropriately respond to the affective state of the learner. A significant proportion of human communication is non-verbal or implicit, and the communication of affective state provides valuable context and insights. Computers are for all intents and purposes blind to this form of communication, creating what has been described as an “affective gap.” Affective computing aims to eliminate this gap and to foster the development of a new generation of computer interfaces that emulate a more natural human-human interaction paradigm. The domain of learning is considered to be of particular note due to the complex interplay between emotions and learning. This is discussed in this chapter along with the need for new theories of learning that incorporate affect. Next, the more commonly applicable means for inferring affective state are identified and discussed. These can be broadly categorized into methods that involve the user’s input and methods that acquire the information independent of any user input. This latter category is of interest as these approaches have the potential for more natural and unobtrusive implementation, and it includes techniques such as analysis of vocal patterns, facial expressions, and physiological state. The chapter concludes with a review of prominent affective tutoring systems in current research and promotes future directions for e-learning that capitalize on the strengths of affective computing.


2021 ◽  
Vol 129 ◽  
pp. 01022
Author(s):  
Elena Pavlova

Research background: The article is devoted to the phenomenon of COVID-19 and its influence of modern man. The article analyses the processes in which the mechanisms of human interaction with the environment manifest themselves, as well as ways to address the destructive processes in the minds and behavior of modern man. Purpose of the article: In this article, from the point of view of philosophy, one of the most complex phenomena of the modern information age, is characterized, namely the modern stage of the human society in the context of pandemic is studied and analyzed. Methods: Theoretical interpretation of understanding of problem of interpersonal communication in the context of globalization and pandemic COVID-19 requires an integrated approach. The method of temporal analysis and the method of personalistic and ideal-typical reconstruction, a tool that is adequate to the author’s interpretation of social self-organization in the era of globalization as a process of constituting the temporal and ethical dominance of individuals and collectivities that formalize the integrity of the cultural epoch, will become the immediate, applied methodological basis. Findings &; Value added: Summing up our reflections, we can say that it is the flexibility, multiple variability in different behavioral situations tha is often the key to successful and efficient activity. On the contrary: constriction, resistance to the changing conditions and factors very often become an obstacle on the way to successful communication with the world around us.


Author(s):  
Janie Harden Fritz

Honesty is a central concept in interpersonal communication ethics, typically studied through the lens of self-disclosure in close relationships. Expanding the self-disclosure construct to encompass multiple types of messages occurring in public and private relationships offers additional insights. Across relational contexts, at least two aspects of human communication are relevant to honesty: the content dimension, which references factual information carried by a message; and the relationship dimension, which provides the implied stance or attitude toward the other and/or the relationship. This dimension provides interpretive nuance for the content dimension, its implications for honesty shaped by culture and context. This chapter considers five themes relevant to communication research—self-disclosure and restraint, Grice’s theory of conversational implicature, message design logic, communication competence, and civility, authority, and love—and explore the implications of each content area for honesty in human relationships.


Author(s):  
Rachel A. Smith ◽  
Xun Zhu ◽  
Madisen Quesnell

Stigmas are profoundly negative stereotypes of a social group and its members that have diffused and normalized throughout a community. Being marked as a member of a stigmatized group does more than designate someone as different: stigmas denote people as discredited, devalued, and disgraced. Stigmas shape health and risk communication and are considered the leading—but least understood—barrier to health promotion. Communication and stigmas are dynamically connected. Communication is critical to a stigma’s existence, spread, expression, coping, and elimination. Using mediated and interpersonal communication, community members are socialized to recognize and react to stigmatized people. People use communication to enact the devaluation and ostracism of stigmatized people, and stigmatized people use communication to cope with stigmatization. Stigmas also shape communication: stigmas compel non-marked persons to engage in stigmatization and ostracism of marked persons, reduce marked people’s disclosure and encourage secrecy, and shape the characteristics of personal and community networks. Last, campaigns have used communication to attempt to eliminate existing stigmas. The accumulating research, conducted from diverse assumptions about human behavior (cultural determinism, evolutionary, socio-functional), shows how easily and effectively stigmas may be socialized; how challenging they are to manage; how many facets of health and wellbeing are devastated by their existence; and how difficult it is to attenuate them. While much has been uncovered about stigma, health, and risk, many questions remain. Among these include: How can one design messages that effectively alert the general public about imminent health threats and that successfully promote desirable behavioral changes without evoking stigma processes? How do different reactions to stigmatization influence targets and their social networks? What factors increase resistance or vulnerability to messages containing stigma-inducing content? How can one create an effective, reliable means to eliminate existing stigmas?


2019 ◽  
Vol 135 ◽  
pp. 03081 ◽  
Author(s):  
Artur Gudmanian ◽  
Liubov Drotianko ◽  
Sergiy Sydorenko ◽  
Oksana Zhuravliova ◽  
Sergiy Yahodzinskyi

The paper looks at the major technological, sociocultural and linguistic factors that are changing the nature of interpersonal communication in the Information Age, and some manifestations of these changes. Rapid progress of technology, above all, the advent of the Internet, brought about dramatic changes in the modes and parameters of human communication over the recent decades. New types of written communication arose and have firmly established themselves on the global scale – in social networks, chats, blogs, forums and various Internet communities. Having created unprecedented possibilities for connecting with people irrespective of their location, age or social status, innovative technology is at the same time challenging standards of communication ethics and speech culture. Sociocultural transformations in the modern society, democratization of social relations contribute to weakening of speech norms and deterioration of overall speech culture, especially among young people. The increasing role of English as a language of global communication and its reputation of the dominant language of new technology and virtual reality are inevitably influencing speech habits of the Internet users across the globe. The combined work of all these factors results in visible deterioration of speech culture, standardization and simplification of speech, elimination of cultural specificity, tendency to replace expressive language means with emoji, downgrading of style, defying norms of spelling, word use and grammar. Obvious irreversibility of technological progress and the growing share of life people spend online call on specialists from various related fields to continue comprehensive analysis of transformations of speech culture in the modern world with the aim to assess societal risks and work out timely and adequate countermeasures.


2018 ◽  
Vol 20 (4) ◽  
pp. 237-242
Author(s):  
I M Uliukin ◽  
A V Berezovskii ◽  
V N Bolekhan ◽  
E S Orlova

Аbstract. The issues of tolerance in young people in the process of learning in an educational institution are analyzed. At present, representatives of different cultural traditions, principles of life are forced to share one geographical space. This rapprochement, as real experience shows, does not always proceed peacefully and calmly. Interethnic (intercultural) tension, right up to open confrontation, ethnocentrism, xenophobia - all this testifies to serious problems in modern social relations. There is an opinion that in spite of all the relevance and discussion of this topic in broad social science circles there are no unified approaches to understanding the essential characteristics of the phenomenon of tolerance, there is no understanding of who and how tolerant relations are possible, what are the mechanisms for achieving this goal, Some people see it as a kind of a panacea through which only it is possible to save and preserve civilization, while others believe that it serves only to symbolically hide and cure the real schism and indifference that humanity is exhibiting. A theoretical analysis of the essence of the concept of «tolerance» is reduced to the fact that tolerance by origin is a social category (arises and manifests itself in the process of human interaction with society, with man); it fixes a special (non-violent) type of relationship between a person and society. A characteristic feature of tolerance is the stability of manifestations: at the level of consciousness, it manifests itself in the form of an individual’s attitude, and at the level of behavior as a conscious action or deed, as co-creation. Often, researchers formulate such tasks of psychological and pedagogical activity on the formation of ethnic tolerance of students as the formation of a value attitude to one’s own and other ethnocultures; the formation of motivation for intercultural cooperation; fostering a positive attitude towards cultural differences, the development of intercultural sensitivity; development of skills and skills for effective interaction with representatives of different cultures in the spirit of peace, ethnic tolerance and mutual understanding. Therefore, an important condition for joint activities is the creation in groups with a mixed national composition of an atmosphere of inter-ethnic understanding and tolerance, where everyone, regardless of ethnicity, feels comfortable, open to interaction with others, where ethical standards of behavior in interpersonal communication are observed. That is, the cognitive and emotional components of tolerance are most significant when there are contradictions, clashes of values, dissent in conflict situations. Wherein a tolerant behavior is characterized by the ability not to actualize the conflict, which in turn is determined by the level of upbringing and education.


2021 ◽  
Vol 8 ◽  
Author(s):  
Catharine Oertel ◽  
Patrik Jonell ◽  
Dimosthenis Kontogiorgos ◽  
Kenneth Funes Mora ◽  
Jean-Marc Odobez ◽  
...  

Listening to one another is essential to human-human interaction. In fact, we humans spend a substantial part of our day listening to other people, in private as well as in work settings. Attentive listening serves the function to gather information for oneself, but at the same time, it also signals to the speaker that he/she is being heard. To deduce whether our interlocutor is listening to us, we are relying on reading his/her nonverbal cues, very much like how we also use non-verbal cues to signal our attention. Such signaling becomes more complex when we move from dyadic to multi-party interactions. Understanding how humans use nonverbal cues in a multi-party listening context not only increases our understanding of human-human communication but also aids the development of successful human-robot interactions. This paper aims to bring together previous analyses of listener behavior analyses in human-human multi-party interaction and provide novel insights into gaze patterns between the listeners in particular. We are investigating whether the gaze patterns and feedback behavior, as observed in the human-human dialogue, are also beneficial for the perception of a robot in multi-party human-robot interaction. To answer this question, we are implementing an attentive listening system that generates multi-modal listening behavior based on our human-human analysis. We are comparing our system to a baseline system that does not differentiate between different listener types in its behavior generation. We are evaluating it in terms of the participant’s perception of the robot, his behavior as well as the perception of third-party observers.


Author(s):  
Gilles Sahut ◽  
André Tricot

The Web and its main tools (Google, Wikipedia, Facebook, Twitter) deeply raise and renew fundamental questions, that everyone asks almost every day: Is this information or content true? Can I trust this author or source? These questions are not new, they have been the same with books, newspapers, broadcasting and television, and, more fundamentally, in every human interpersonal communication. This paper is focused on two scientific problems on this issue. The first one is theoretical: to address this issue, many concepts have been used in library and information sciences, communication and psychology. The links between these concepts are not clear: sometimes two concepts are considered as synonymous, sometimes as very different. The second one is historical: sources like Wikipedia deeply challenge the epistemic evaluation of information sources, compared to previous modes of information production. This paper proposes an integrated and simple model considering the relation between a user, a document and an author as human communication. It reduces the problem to three concepts: credibility as a characteristic granted to information depending on its truth-value; trust as the ability to produce credible information; authority when the power to influence of an author is accepted, i.e., when readers accept that the source can modify their opinion, knowledge and decisions. The model describes also two kinds of relationships between the three concepts: an upward link and a downward link. The model is confronted with findings of empirical research on Wikipedia in particular.


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