Using Sentiment Analysis to Understand What Patients Are Saying About Hand Surgeons Online

Hand ◽  
2021 ◽  
pp. 155894472110604
Author(s):  
Justin E. Tang ◽  
Varun Arvind ◽  
Christopher A. White ◽  
Calista Dominy ◽  
Jun S. Kim ◽  
...  
Keyword(s):  
Sentiment Analysis ◽  
Demographic Variables ◽  
Physician Review ◽  
Bedside Manner ◽  
Relieve Pain ◽  
Significant Difference ◽  
Expectation Management ◽  
Analysis Package ◽  
Sentiment Score ◽  
The Relationship

Background: Physician review websites have influence on a patient’s selection of a provider. Written reviews are subjective and difficult to quantitatively analyze. Sentiment analysis of writing can quantitatively assess surgeon reviews to provide actionable feedback for surgeons to improve practice. The objective of this study is to quantitatively analyze large subset of written reviews of hand surgeons using sentiment analysis and report unbiased trends in words used to describe the reviewed surgeons and biases associated with surgeon demographic factors. Methods: Online written and star-rating reviews of hand surgeons were obtained from healthgrades.com and webmd.com . A sentiment analysis package was used to calculate compound scores of all reviews. Mann-Whitney U tests were performed to determine the relationship between demographic variables and average sentiment score of written reviews. Positive and negative word and word-pair frequency analysis was also performed. Results: A total of 786 hand surgeons’ reviews were analyzed. Analysis showed a significant relationship between the sentiment scores and overall average star-rated reviews ( r2 = 0.604, P ≤ .01). There was no significant difference in review sentiment by provider sex; however, surgeons aged 50 years and younger had more positive reviews than older ( P < .01). The most frequently used bigrams used to describe top-rated surgeons were associated with good bedside manner and efficient pain management, whereas those with the worst reviews are often characterized as rude and unable to relieve pain. Conclusions: This study provides insight into both demographic and behavioral factors contributing to positive reviews and reinforces the importance of pain expectation management.

scholarly journals Exploring Consumer Reviews for Men’s Fashion Accessories in Online Purchase Platforms Using Sentiment Analysis

2021 ◽  
Vol 11 (2) ◽  
pp. 676-685
Author(s):  
Dr.D. David Winster Praveenraj
Keyword(s):  
Sentiment Analysis ◽  
Product Category ◽  
R Software ◽  
Descriptive Research ◽  
Online Purchase ◽  
Bivariate Correlation ◽  
Significant Difference ◽  
Magnetic Type ◽  
Sentiment Score ◽  
The Relationship

The recent trend in the Indian menswear market has witnessed the infusion of western styles. Result of this is a promising market in India for men’s fashion accessories like caps, sunglasses, bracelets, rings etc. One among the accessories is earrings for man. This product category has got line extensions like studs, hoops, non-piercing magnetic type and piercing studs etc. Keeping in consideration the whooping growth of the men’s earrings market in the online purchase platforms, this study is done with an objective to explore the reviews for this product category to arrive at some insights. For this study descriptive research design has been adopted. Using the scraper tool in Python software, the data (user’s reviews for men’s earrings) was collected from the top two online vendors in India (Amazon and Flipkart). Sentiment analysis is done with R software using the text analytical package “sentiment”. Then the sentiment scores was deployed in ANOVA to test for any significant differences in star ratings and the product variant purchased by the customer taking the Comment Sentiment Scores and Title Sentiment Score. The results have shown that there is a significant difference between the star ratings and Comment Sentiment Scores, Title Sentiment Score. Bivariate correlation is applied to test the relationship between Comment Sentiment Score, Title Sentiment Score and star ratings. The result revealed that star ratings, Comment Sentiment Scores and Title Sentiment Score have a significant relationship with each other.

scholarly journals The Application of Sentiment Analysis and Text Analytics to Customer Experience Reviews to Understand What Customers Are Really Saying

2019 ◽  
Vol 15 (4) ◽  
pp. 21-47 ◽  
Author(s):  
Conor Gallagher ◽  
Eoghan Furey ◽  
Kevin Curran
Keyword(s):  
Sentiment Analysis ◽  
Customer Experience ◽  
Free Text ◽  
Customer Data ◽  
Customer Feedback ◽  
Critical Areas ◽  
Significant Difference ◽  
Analysis Strategy ◽  
Sentiment Score ◽  
The Relationship

In a world of ever-growing customer data, businesses are required to have a clear line of sight into what their customers think about the business, its products, people and how it treats them. Insight into these critical areas for a business will aid in the development of a robust customer experience strategy and in turn drive loyalty and recommendations to others by their customers. It is key for business to access and mine their customer data to drive a modern customer experience. This article investigates the use of a text mining approach to aid sentiment analysis in the pursuit of understanding what customers are saying about products, services and interactions with a business. This is commonly known as Voice of the Customer (VOC) data and it is key to unlocking customer sentiment. The authors analyse the relationship between unstructured customer sentiment in the form of verbatim feedback and structured data in the form of user review ratings or satisfaction ratings to explore the question of whether customers say what they really think when given the opportunity to provide free text feedback as opposed to how they rate a product on a scale of one to five. Using various Sentiment Analysis approaches, the authors assign a sentiment score to a piece of verbatim feedback and then categorise it as positive, negative, or neutral. Using this normalised sentiment score, they compare it to the corresponding rating score and investigate the potential business insights. The results obtained indicate that a business cannot rely solely on a standalone single metric as a source of truth regarding customer experience. There is a significant difference between the customer ratings score and the sentiment of their corresponding review of the product. The authors propose that it is imperative that a business supplements their customer feedback scores with a robust sentiment analysis strategy.

scholarly journals An Exploratory Study of Behavior-Based Segmentation Typology of Facebook Users in Thailand

2016 ◽  
Vol 12 (3) ◽  
pp. 140
Author(s):  
Noppamash Suvachart
Keyword(s):  
Exploratory Study ◽  
Network Size ◽  
Demographic Variables ◽  
The Other ◽  
Age Group ◽  
User Behaviors ◽  
Segmentation Strategy ◽  
Significant Difference ◽  
Behavior Types ◽  
The Relationship

The purpose of this research is to demonstrate the importance behaviors as well as demographics in developing an effective consumer behavior segmentation strategy of Facebook users in Thailand. The questionnaire which comprised a twenty nine items intended user-behaviors scale. The data was collected from 503 potential respondents with valid responses received. There were 173 males respondents (34.4%) and 330 females (65.6%). The majority of the respondents were 21 years old (n=142, 28.2%). Data were initially analysed by factor analysis to develop the type of user-behaviors solution. The results indicated five distinct types of Facebook user-behaviors: Update and share, Shopping and learning, Prefer uncomplicated, Sociable, and Fast distribution. The relationship between behavior types and demographic variables was investigated through ANOVA. The results revealed that gender had no impact for all types. As for age, there was significant difference for “shopping and learning” type. The author interpreted to mean that younger people using Facebook for more shopping and learning than the other age group. These five distinct types were validated by examining their individual behavior type regarding frequency of access to Facebook and network size, there were significant differences for all of the types. The author interpreted that frequency of log in Facebook, and a large number of network size can drive Facebook usage. The empirical findings of this research indicated that 29.8% of Thai teenagers visit Facebook 2-3 times per day and 21.5% visit to Facebook more than 16 times per day. The result also indicated that the majority of the young (54.5%) have more than 181 friends on Facebook.

scholarly journals The Leadership Style Preference among Sabah Ethnicities

2014 ◽  
Vol 4 (1) ◽  
pp. 259 ◽  
Author(s):  
Dg Kamisah A.B ◽  
Syed Azizi Wafa
Keyword(s):  
Ethnic Groups ◽  
Leadership Style ◽  
Demographic Variables ◽  
Education Level ◽  
The Public ◽  
Significant Difference ◽  
The World ◽  
Novel Concept ◽  
The Relationship ◽  
One Way Anova

Leadership style is not a novel concept and has been discussed widely all over the world. With the acceleration of globalization, organizations have to adapt to new paradigms or approaches of leadership. Therefore, it is important to understand leadership preference among individuals to ensure their willingness to perform their job. Specifically, this study was conducted to identify the relationship between gender, age, education level and working experience and leadership preference. This study intends to understand the leadership preference among Sabah communities which involve three major ethnic groups in Sabah namely Malay-Brunei, Bajau and Kadazan-Dusun. The sample of this research was selected based on purposive convenient sampling whereby all respondents are located in Kota Kinabalu. A questionnaire was administered for data collection with a sample of two hundred and nineteen employees from both the public and the private sectors. The data was analyzed using one way ANOVA and the results showed that the three major ethnic groups in Sabah appear to have similar leadership preference. In addition, no significant difference was found between leadership preferences and the demographic variables. 

scholarly journals The Relations Between Behavioral Problems and Demographic Variables in Students With Visual Impairment

2020 ◽  
Vol 18 (3) ◽  
pp. 249-256
Author(s):  
Sara Ghorbaninejad ◽  
◽  
Firoozeh Sajedi ◽  
Masoumeh Pourmohamadreza Tajrishi ◽  
Samaneh Hosseinzadeh ◽  
...  
Keyword(s):  
Visual Impairment ◽  
Behavioral Problems ◽  
Visually Impaired ◽  
Demographic Variables ◽  
Cluster Sampling ◽  
Cross Sectional ◽  
Significant Difference ◽  
Research Population ◽  
The Mean ◽  
The Relationship

Objectives: The most distinctive group of people with sensory disabilities is those with visual impairment. This study aimed to evaluate the relationship between behavioral problems and demographic variables in students with visual impairment in the academic year of 2018-2019 in Tehran City, Iran. Methods: This cross-sectional, descriptive, and analytical study was conducted on students with visual impairment studying in four schools of exceptional children at the elementary and high school levels. The research population was 400, and the sample size was estimated at 200 using Cochran’s formula. The sampling was carried out using the random cluster sampling method, where the floors of the school were considered and visually-impaired students were selected randomly from each school based on the number of students. Demographic characteristics questionnaire and Rutter behavior evaluation questionnaire (teacher form) were used to collect data. Results: The Mean±SD behavioral problems score was 12.9±10.7. According to the results, there was a negative and significant correlation between the subscales of behavioral problems with age and duration of the impairment. A significant difference was found in the mean of behavioral problems of visually-impaired or blind children caused by accident with those with congenital and hereditary problems. The regression model showed a significant difference between male and female subjects in terms of behavioral problems in a short duration after the injury (≤5 years). Discussion: Given the relationship between behavioral problems with gender and duration of injury, it is recommended that interventions be carried out during the first few years of injury, especially for female individuals, to prevent or reduce the severity of behavioral problems.

scholarly journals The effect of hopelessness on violence tendency: Turkish football fans

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Ilimdar Yalcin ◽  
Nurullah Emir Ekinci ◽  
Cihan Ayhan
Keyword(s):  
Male Volunteer ◽  
Pearson Correlation ◽  
Linear Regression Analysis ◽  
Demographic Variables ◽  
Long Period ◽  
Significant Difference ◽  
Beck Hopelessness Scale ◽  
Football Fans ◽  
The Relationship ◽  
One Way Anova

Abstract This study aimed to analyze the relationship between the hopelessness and violence tendency of football fans and to investigate the differences between these variables and various demographic variables. The research group was formed by 398 male volunteer football fans who watched the Elazigspor (Sports Toto 1st League) matches in the 2018-2019 season in Turkey. In addition to demographic variables in the study, the Violent Trend Scale and Beck Hopelessness Scale were used. The SPSS program was used to analyze the data. Independent sample t-test, one-way ANOVA, pearson correlation, and linear regression analysis were used in the analysis of the data. In the findings of the research, it was determined that there was a moderate positive relationship between the variable of hopelessness and the tendency toward violence. It was determined that there was a statistically significant difference in the tendency toward violence according to the variables of fans going to away games, the duration of watching matches at the stadium, and with whom fans watched the matches. As a result, as the level of fans’ hopelessness increased, it was observed that there was an increase in violent tendencies. In addition, those who went to watch away matches, those who watched matches at the stadium for a long period of time, and those who went to watch matches with friends were found to have high levels of violent tendencies.

scholarly journals Life Satisfaction and Mental Status of Research Scholars in Research Institute: A Comparative Study of TISS and IIPS

2017 ◽  
Vol 4 (4) ◽  
Author(s):  
Dharma Raj ◽  
Dr. Nitin Kumar Verma
Keyword(s):  
Life Satisfaction ◽  
Psychological Distress ◽  
Demographic Variables ◽  
Living Environment ◽  
Psychological Wellbeing ◽  
International Institute ◽  
Research Experience ◽  
Research Scholar ◽  
Significant Difference ◽  
The Relationship

The present study was conducted with the objective of examining the nature of the relationship between life satisfaction and mental health of research scholar in research institutes. The population for our study was institute research scholar, from the Tata Institute of Social Sciences (TISS) & International Institute for Population Sciences (IIPS). Out of total 144 participants, 94 respondents were taken from IIPS and 50 respondents from TISS. The scale for measuring Multidimensional Students’ life satisfaction, developed by Huebner (2001) was used. Among the demographic variables, there were significant difference between the IIPS & TISS research scholar with regard to income and satisfaction with family. Psychological wellbeing of IIPS research scholar was significantly, positively correlated with age, research experience, family, friends, institute, living environment, self and psychological distress of TISS research scholar was significantly, positively correlated with income, friends, institute, and self. On the other hand psychological distress of IIPS research scholar was significantly, negatively correlated with family, friends, living environment, self, psychological wellbeing and psychological distress of TISS research scholar was significantly, negatively correlated with psychological wellbeing.

scholarly journals Personality and Leadership as Antecedents of Organizational Citizenship Behaviour: A Study of Mining Company in Goa

2014 ◽  
Vol 13 (2) ◽  
pp. 1-38
Author(s):  
Sonam J Gondlekar
Keyword(s):  
Organizational Citizenship ◽  
Demographic Variables ◽  
Personality Factors ◽  
Job Status ◽  
Mining Company ◽  
Positive Correlation ◽  
Significant Difference ◽  
Neo Five Factor Inventory ◽  
Organizational Tenure ◽  
The Relationship

This study investigates the relationship between personality factors, leadership and organizational citizenship behaviour (OCB), predict changes in OCB by personality and leadership, and analyze the influence of demographic variables (organizational tenure, educational qualifications, age, designation, gender and job status) on OCB, personality, leadership and their dimensions. The sample consisted of 203 employees from three units of Sesa Goa Ltd., a leading mining company in Goa. Three reliable and valid tools were employed for the assessment-Organizational Citizenship Behaviour, NEO Five Factor Inventory and Leadership Effectiveness scale. Results of correlation analysis indicated positive correlation between leadership (all dimensions) and OCB. Of five personality factors, extraversion, agreeableness and conscientiousness showed positive correlation while neuroticism was found to be negatively correlated with OCB. Furthermore, result of regression analysis unveiled that 18% variance in OCB is contributed by leadership and 11% by personality. Unit wise differences were also evident in OCB. An incidental analysis using One Way ANOVA and t test revealed significant influence of organizational tenure and educational level on OCB. No significant difference was noticed on leadership and any of its dimensions. This study provides guidelines to aid managers better understand how to enhance OCB.

scholarly journals A Study on Store Image Attributes and Loyalty Behaviour

2020 ◽  
Author(s):  
Selvan Perumal
Keyword(s):  
Positive Relationship ◽  
Age Groups ◽  
Demographic Variables ◽  
Survey Method ◽  
Store Image ◽  
Store Loyalty ◽  
Income Levels ◽  
Research Survey ◽  
Significant Difference ◽  
The Relationship

This study investigates the relationship between store image and store loyalty behaviour for supermarket stores. The study also determines the major attributes in the store image dimensions. The research survey involved a field study using the questionnaire survey method. A total of 204 customers of three supermarkets provided the input for this study. The survey identified five major components of store image attributes, namely, store convenience, conducive atmosphere, value price, employee service and product assortments. The findings of this study revealed a positive relationship between store image attributes and store loyalty behaviour. Analysis of the demographic variables indicated that there is no significant difference among the age groups, genders and income levels for store loyalty behaviour. There are however, some significant differences in store loyalty behaviour among respondents who are married and those with higher education, suggesting that store managers should focus on the needs of these groups.  

scholarly journals EvaluatingThe Reality Of Applying Social Responsibility According To Some Personal Variables For Employees Of Some Scientific And Humanitarian Colleges At Mosul University

2018 ◽  
Vol 2 (4) ◽  
pp. 335-357
Author(s):  
Mayson Abdullah Ahmed ◽  
Saja Natheer Alsaraf
Keyword(s):  
Social Responsibility ◽  
Significant Relationship ◽  
Educational Level ◽  
Demographic Variables ◽  
Senior Management ◽  
Job Level ◽  
Personal Variables ◽  
Significant Difference ◽  
Field Workers ◽  
The Relationship

The purpose of the research is to diagnose the extent to which the respondents in the field are aware of the importance of applying social responsibility, as well as the extent to which there are significant differences in the employees' understanding of the importance of applying the principles and the relationship between some personal variables (experience, educational level, A questionnaire was developed and distributed to a sample of workers in the field. The research reached the following results: - The results of the research showed that respondents in the field are aware of the importance of applying the principles of social responsibility. The results showed high levels of awareness of all principles. - There is a significant difference in the perception of the field workers concerned about the importance of applying social responsibility due to some demographic variables (experience, educational level) - The study showed a statistically significant relationship with the application of social responsibility due to the demographic variables (experience, educational level, job level). - Based on the results of the research, a number of recommendations and suggestions were presented, including the need to continue to support the senior management and its commitment to the implementation of social responsibility, in addition to embedding these principles in their organizational culture.

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