Social Roles and Organizational Culture: Attributions of Responsibility and Punitiveness for Financial Crime

2021 ◽  
pp. 2631309X2110416
Author(s):  
Marshall R. Schmidt ◽  
Tucker S. McGrimmon ◽  
Lisa M. Dilks
Keyword(s):  
Organizational Culture ◽  
Attribution Theory ◽  
Financial Crime ◽  
Five Dimensions ◽  
Attributions Of Responsibility ◽  
Responsibility Attributions ◽  
Innovative Methods ◽  
Subjective Evaluations ◽  
Proposed Model ◽  
Scale Creation

A white-collar offender’s role and the organizational culture in which the crime occurs affects subjective evaluations of offender culpability. However, how they affect responsibility attributions and punitiveness is unclear. We examine attribution processes by conducting a factorial experiment to test a proposed model. We test attribution theory derived predictions using innovative methods of scale creation and nonparametric analyses. Participants attribute more responsibility and are more punitive of individuals and offenders in organizational cultures where illegality is atypical. Our five proposed dimensions of responsibility are predictive of responsibility attributions, and path analysis shows offender role and offense environment affect how the five dimensions of responsibility affect attributions. Our findings have implications for criminal justice and adjudication processes and corporate regulation.

scholarly journals Considering business perception in assessing e-service quality in the Jordanian government

2021 ◽  
pp. 1591-1600
Author(s):  
Wesam Alabdallat ◽  
Omar Alhawari
Keyword(s):  
Service Quality ◽  
Conceptual Framework ◽  
Security And Privacy ◽  
Business Sector ◽  
Government Service ◽  
Five Dimensions ◽  
Government Services ◽  
Proposed Model ◽  
Business Perspective

Considering the speedy developments of e-services usages, countries are thriving to present better e-government services; particularly, regarding the business sector. Therefore, the matter of evaluating e-government service quality from the business perspective has become an important issue to study. This paper discussed how the business sector perceive the e-services provided by Jordanian government, which is basically derived based on the lack of literature and models addressing such issue. In this regard, this study aims to fill this existed gap. To tackle this problem, a conceptual framework of SERVQUAL questionnaire was developed and proposed. Then, the proposed model was verified and validated. The results of this paper concluded that business perceives different gaps between the actual and anticipated e-services in which the actual recorded less than the anticipated. Additionally, the gaps revealed in the developed SERVQUAL model, which included five dimensions showed, that only one element was found to be statistically insignificant and that is the Security and Privacy. Finally, the proposed model was revised and modified.

Innovative Methods of Teaching Integrity and Ethics in Management Education

2012 ◽  
pp. 590-605 ◽  
Author(s):  
Peter Odrakiewicz
Keyword(s):  
Social Media ◽  
Organizational Culture ◽  
Case Studies ◽  
Management Education ◽  
Media Use ◽  
Role Playing ◽  
Social Media Use ◽  
Ethical Concerns ◽  
Innovative Methods

The key role of values and norms in organizational culture are closely related to integrity, moral and ethical concerns and should be taught using innovative case studies, video-conferences, role-playing dilemmas, video-interviews, collaborative blog-based methodology, integrity project participation and intensive social media use in management education.

scholarly journals Empirical Study of Organizational Culture Development of the Pedagogical Staff of the Vocational Educational Institution

2020 ◽  
pp. 214-231
Author(s):  
Tetiana Petrivna Polishchuk
Keyword(s):  
Organizational Culture ◽  
Interpersonal Relationships ◽  
Experimental Testing ◽  
Educational Institution ◽  
Teaching Staff ◽  
Positive Trend ◽  
Innovative Methods ◽  
The Status ◽  
The Individual ◽  
Culture Development

The aim of the article is to prove the organization and experimental testing results of the effectiveness of innovative methods of organizational culture development among the teaching staff of the vocational (vocational and technical) educational institution (V(VT)EI) of agricultural profile. The author characterises the interaction of the individual with society, the internal interaction of teachers, the interaction between managers and subordinates, resulting in the formation and development of teaching staff’s organizational culture. The analysis of the facts obtained in the course of the research ascertaining stage regarding the status of organizational culture of V(VT)EI, that is, participants of the experiment, is under focus. The level of teaching staff’s awareness of the mission, strategy, objectives, values, features of organizational culture of this category is clarified and described. The values that are formed by the professional experience and meet the interests of teachers are under emphasis. The specificities of the priority values of pedagogical collectives are revealed and their correlation with the values of the Ukrainian society, as well as with the European values, are clarified. The main result of this study is a positive trend in the organizational culture development among the teaching staff of vocational (vocational and technical) educational institution of agricultural profile by all parameters demonstrated by a comparative analysis of the data obtained before the experiment and after the introduction of innovative methods. A clear example of this is the increase in the efficiency of the experimental V(VT)EI of the agricultural profile in areas such as the development of teachers' ability to carry out socially significant activities and to realize the intellectual potential, stability and unity of interpersonal relationships and interactions, which ensures the stability of the team, the coherence of intra-group interests. Conclusions: 1. Based on values, organizational culture of the teaching staff promotes the interaction of the individual with society, pedagogical interaction between team members, between managers and subordinates, resulting in the formation and development of organizational culture of the teaching staff V(VT)EI of the agricultural profile. 2. The methods and technics developed and used in the course of the pedagogical experiment to study the status of organizational culture awareness by teachers can contribute to solution of managerial problems by the heads of the V(VT)EI.

scholarly journals The impact of organizational culture on innovation for the development of tourism SMEs in the municipality of Caborca, Sonora

2019 ◽  
pp. 1-11
Author(s):  
Javier Saucedo-Monarque ◽  
Oscar Ernesto Hernández-Ponce ◽  
Luis Enrique Valdez-Juárez
Keyword(s):  
Organizational Culture ◽  
Explanatory Power ◽  
Measurement Instrument ◽  
Logit Analysis ◽  
Chi Square ◽  
Proposed Model ◽  
Independent Variable ◽  
The Impact ◽  
The Relationship ◽  
Structured Questionnaire

The results presented in this study related the factor of organizational culture with innovation for the development of small tourist businesses (SMEs) in the municipality of Caborca, Sonora. For which an exploratory analysis of the model, was made to subsequently analyze the Association of variables through the model of the Chi-square and thus be able to check the predictive and explanatory power of the same by means of Probit and Logit analysis. The collection of data was used as measurement instrument a structured questionnaire was administered to managers or entrepreneurs of tourism SMEs in the municipality of Caborca, Sonora. Where was the reliability of the instrument for measuring, the R² and significance of the model Chi square statistical analysis was used to identify the relationship and association between the variables of the proposed model, obtaining the coefficient Gamma with a strong correlation between the variables, as well as Gamma, Probit and Logit values, acceptable values for the relationship between the dependent variable and the independent variable was observed. A higher rate and robustness of prediction of the variables with acceptable significance was also obtained.

scholarly journals Development Of Strategic Organizational Learning As A Competitive Advantage In The "Paladars" Of The Sector Sme’s Horeca In The Havana, Cuba

2016 ◽  
Vol 12 (13) ◽  
pp. 67
Author(s):  
Héctor Nuricumbo-Castro ◽  
Manuel Moguel-Liévano ◽  
Manuel González-Pérez
Keyword(s):  
Organizational Culture ◽  
Organizational Learning ◽  
Knowledge Transfer ◽  
Competitive Advantage ◽  
Transfer Equation ◽  
Cross Sectional ◽  
Institutional Knowledge ◽  
Proposed Model ◽  
The Relationship

The research develops a model of Strategic Organizational Learning (SOL) to acquire and build institutional knowledge as a long-term competitive advantage in family businesses known as paladars. It aims to consolidate and strengthen the SME Horeca sector in Havana, Cuba. The proposed methodology is not experimental and correlational cross-sectional. The Knowledge Transfer equation was implemented to measure the SOL based on the proposed model. Also, it was used to determine the relationship between learning and competition. The equation was validated. The results indicated that most paladars present an SOL Medium/Regular, and independence exists between competition and learning. However, there is great ignorance to foster the organizational culture in the HORECA sector. This study suggests that the arrival of US competition causes these establishments perish.

scholarly journals МОДЕЛЬ РОЗВИТКУ ПРОФЕСІЙНО-ПЕДАГОГІЧНОЇ КОМПЕТЕНТНОСТІ ВИКЛАДАЧІВ ФАХОВИХ ДИСЦИПЛІН ТЕХНІЧНИХ ЗАКЛАДІВ ВИЩОЇ ОСВІТИ

2020 ◽  
pp. 37-48
Author(s):  
Тетяна Горохівська ◽  
Keyword(s):  
Functional Model ◽  
Learning Tools ◽  
Related Activity ◽  
Innovative Methods ◽  
Proposed Model ◽  
Pedagogical Competence ◽  
Methodological Approaches ◽  
Methods Of Learning ◽  
Goals And Objectives ◽  
Professional Disciplines

The article presents a theoretical justification of the structure and content of the structural-functional model for developing professional-pedagogical competence in lecturers of professional disciplines from technical universities. The analyzed pedagogical experience and use of modelling of pedagogical processes, as one of the methods of cognition during research, have made it possible to determine programme- and target-related, theoretical and methodological, activity-oriented and technological, monitoring and result-oriented components of the structuralfunctional model. The article specifies that the programme- and target-related block of the model consists of goals and objectives of developing professional-pedagogical competence in lecturers of professional disciplines. The theoretical and methodological block encompasses methodological approaches, principles and functions, which serve as a foundation for developing the competence under study. The activity-oriented and technological block includes pedagogical conditions, professional programme, traditional and innovative forms of learning, pedagogical conditions, innovative methods of learning, tools, stages of the technology for developing professional-pedagogical competence in lecturers. At the same time, the article shows that development of professional-pedagogical competence involves gradual realization of the model (motivational and target-related, content-related, activity-oriented and procedural, reflexive and result-oriented components). It indicates that the monitoring and result-oriented block of the structural-functional model combines a component-based structure of developing professionalpedagogical competence in lecturers (cognitive and intellectual, personal and motivational, functional and technological, social and communicative, reflexive and regulative components), criteria (axiological and motivational, integrative and theoretical, activity-related and operational, personal and communicative, evaluative and reflexive), levels (adjustive, regulatory, productive, self-organizational) and final results. The article concludes that the proposed model is a dynamic system and acts as a tool of feedback aimed at continuing development of professional-pedagogical competence in lecturers of professional disciplines from technical universities. Further research should lie in determining the content of the technology for developing professional-pedagogical competence in lecturers of professional disciplines from technical universities under the conditions of postgraduate teacher training.

scholarly journals Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success

2020 ◽  
Vol 31 (2) ◽  
pp. 267-289
Author(s):  
Daniel Belanche ◽  
Luis V. Casaló ◽  
Carlos Flavián ◽  
Jeroen Schepers
Keyword(s):  
Attribution Theory ◽  
Service Providers ◽  
Service Failure ◽  
Experimental Studies ◽  
Service Robots ◽  
Frontline Employees ◽  
Content Type ◽  
Attributions Of Responsibility ◽  
Service Failures ◽  
Artificial Intelligence Technology

PurposeService robots are taking over the organizational frontline. Despite a recent surge in studies on this topic, extant works are predominantly conceptual in nature. The purpose of this paper is to provide valuable empirical insights by building on the attribution theory.Design/methodology/approachTwo vignette-based experimental studies were employed. Data were collected from US respondents who were randomly assigned to scenarios focusing on a hotel’s reception service and restaurant’s waiter service.FindingsResults indicate that respondents make stronger attributions of responsibility for the service performance toward humans than toward robots, especially when a service failure occurs. Customers thus attribute responsibility to the firm rather than the frontline robot. Interestingly, the perceived stability of the performance is greater when the service is conducted by a robot than by an employee. This implies that customers expect employees to shape up after a poor service encounter but expect little improvement in robots’ performance over time.Practical implicationsRobots are perceived to be more representative of a firm than employees. To avoid harmful customer attributions, service providers should clearly communicate to customers that frontline robots pack sophisticated analytical, rather than simple mechanical, artificial intelligence technology that explicitly learns from service failures.Originality/valueCustomer responses to frontline robots have remained largely unexplored. This paper is the first to explore the attributions that customers make when they experience robots in the frontline.

Good times and bad: responsibility in brand alliances

2020 ◽  
Vol 54 (2) ◽  
pp. 448-471
Author(s):  
Casey E. Newmeyer ◽  
Julie A. Ruth
Keyword(s):  
Attribution Theory ◽  
Attribution Of Responsibility ◽  
Strategic Choices ◽  
Brand Alliances ◽  
Content Type ◽  
Attributions Of Responsibility ◽  
Form And Function ◽  
Brand Alliance ◽  
Consumer Attributions ◽  
Alliance Partners

Purpose Marketing managers have strategic choices when forming brand alliances. One such choice is integration, defined as the extent to which the offering is a fusion in the form and function of the partner brands. The paper aims to investigate how integration affects consumer attribution of responsibility to brand alliance partners. Design/methodology/approach This paper builds on the previous study on brand alliances and attribution theory. Multiple experiments are used to test three hypotheses. Findings This research shows that consumers are sensitive to the level of alliance integration, which, in turn, affects attributions of responsibility for the joint offering. Consistent with attribution theory, results show that responsibility for each brand varies systematically by integration and lead brand status vis-à-vis the alliance: while consumers perceive both brands as equally responsible for higher integration brand alliances, responsibility attributions diverge in lower integration alliances based on whether the brand is the alliance host. This pattern also holds for product-harm events. Research limitations/implications It is important to explore brand alliance characteristics and to date, the level of integration between the partners has not been considered from a consumer standpoint. Consumers are sensitive to the level of partner brand integration and this perception influences perceptions of responsibility. Practical implications Managers should be aware that the level of brand alliance integration and lead brand status lead to different attributions of responsibility, which is strategically important, as brands seek to take credit in positive contexts and avoid blame for negative events. Originality/value This paper explores brand alliances via the level of integration and leads brand status, which are key determinants of consumer attributions of responsibility.

scholarly journals A 3D model and typology of organisational culture

2013 ◽  
Vol 5 (2) ◽  
pp. 17-30
Author(s):  
Łukasz Sułkowski
Keyword(s):  
3D Model ◽  
Organisational Culture ◽  
Multidimensional Model ◽  
Five Dimensions ◽  
Proposed Model ◽  
Organisational Cultures

Abstract The proposed model of organisational cultures I used in my research is based on three dichotomous dimensions borrowed from G. Hofstede and other researchers. Although Hofstede proposed studying organisational cultures according to other dimensions of values than in the case of cultures of whole societies, there are numerous authors who think his model is more general and so apply it to organisational cultures too. It seems that three out of five dimensions proposed by Hofstede can become a basis for such a multidimensional model and typology. I am also in favour of this approach, as I believe that three of the dimensions included in Hofstede’s model are of a universal character, whether they concern individuals, organisational cultures or social cultures [Sułkowski 2012, pp. 103-118]

An Industry 4.0 maturity model proposal

2019 ◽  
Vol 31 (5) ◽  
pp. 1023-1043 ◽  
Author(s):  
Reginaldo Carreiro Santos ◽  
José Luís Martinho
Keyword(s):  
Literature Review ◽  
Industry 4.0 ◽  
Industrial Revolution ◽  
Maturity Model ◽  
Manufacturing Companies ◽  
Content Type ◽  
Five Dimensions ◽  
Industrial Companies ◽  
Smart Products ◽  
Proposed Model

Purpose In recent years, the development and application of innovative and disruptive technologies in manufacturing environments is shaping the fourth industrial revolution, also known as Industry 4.0. The purpose of this paper is to describe a tool to assess the maturity level in implementing Industry 4.0 concepts and technologies in manufacturing companies. Design/methodology/approach Using a framework to develop maturity models found in literature, three main steps were taken: the model design from the literature review on industry 4.0 and the comparative analysis of existing models; interviews with engineers and managers of relevant industries; and pilot tests in two relevant industrial companies. Findings The proposed maturity model has 41 variables considering five dimensions (organizational strategy, structure and culture; workforce; smart factories; smart processes; smart products and services). The studied companies showed different levels of Industry 4.0 implementation. According to respondents, the model is useful in making an initial diagnosis and establishes a roadmap to proceed the implementation. Practical implications Empirical evidence supports the relevance of the proposed model and its practical usefulness. It can be used to measure the current state (initial diagnostic and monitoring assessments), and to plan the future desired state (goal), identifying which transformational capabilities should be developed. Originality/value The literature review did not return an enough complete maturity model to guide a self-administered assessment. Therefore, the proposed model is a valuable tool for companies and researchers to understand the I4.0 phenomenon, plan and monitor the transformation actions.

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