scholarly journals ARE THE FINANCIAL SERVICES’ CUSTOMERS TRULY LOYAL? AN INVESTIGATION IN THE PORTUGUESE PRIVATE BANKING SECTOR

2016 ◽  
Vol 4 (1) ◽  
pp. 89
Author(s):  
José De Sousa Martins ◽  
Arnaldo Fernandes Matos Coelho
Keyword(s):  
Financial Services ◽  
Banking Sector ◽  
Psychological Variables ◽  
Regression Modelling ◽  
Private Banks ◽  
Main Driver ◽  
Private Banking ◽  
Main Banks ◽  
Structured Questionnaire ◽  
Modelling Approach

This study aims at understanding how loyalty is formed and which variables contribute the most to build strong and stable relationships with customers. This research is based on a sample of 403 customers of private banks in Northern Portugal. Data collection was made using structured questionnaire, applied directly to these customers. A Multiple Linear Regression modelling approach was adopted to assess the proposed hypothesis. The results of this investigation show that the relationships between customers and their main banks seem to be based on a more transactional logic. It is based on the perceived value and the switching costs, and satisfaction remains as the main driver. Nevertheless, there seems to be room for further exploitation of the psychological variables such as emotions, once they have shown an important role on satisfaction.

Identification of Sources of Job Stress: A Study of Bank Marketing Executives

2016 ◽  
Vol 5 (2) ◽  
Author(s):  
Sakshi Sharma ◽  
Jashandeep Singh
Keyword(s):  
Job Stress ◽  
Banking Sector ◽  
Interpersonal Relations ◽  
Personal Information ◽  
Private Banks ◽  
Managerial Implications ◽  
Bank Marketing ◽  
Private Banking ◽  
Self Administered Questionnaire ◽  
Marketing Executives

The present study identified the sources of job stress among marketing executives working in private banking sector of Punjab. A self-administered questionnaire consisting of personal information and items related to respondents job stress was used to collect the data from 600 marketing executives. The factors having potential to produce job stress identified through factor analysis are lack of clarity and growth, work-life imbalance, work overload, lack of autonomy, unachievable targets, poor communication system and poor interpersonal relations. The detailed findings and managerial implications for private banks are discussed.

scholarly journals How Organizational Training Affects Employee Performance: A Case on Bangladesh Private Banking Sector

2019 ◽  
Vol 2 (4) ◽  
pp. 1-6
Author(s):  
Rashed Al Karim ◽  
Mohammad Wahidul Islam ◽  
Harun Rashid
Keyword(s):  
Banking Sector ◽  
Employee Performance ◽  
Sampling Technique ◽  
Organizational Training ◽  
Business Climate ◽  
Managerial Implication ◽  
Hand Orientation ◽  
Private Banks ◽  
Orientation Training ◽  
Private Banking

Employees are one of the leading assets of any organization and the vigorous role they play towards an organisation’s success cannot be undervalued. Accordingly, equipping these unique assets through effective training becomes imperative in order to maximize the job performance. Also position them to take on the challenges of the today’s competitive business climate. In this regard, the purpose of this study is to determine the effect of organization’s training on employee performance. The nature of this study was quantitative and data for this study had been collected through structured questionnaire by conducting survey. A total 200 respondents were selected through convenience sampling technique from the different private banks, mainly from Chattogram. All the data of this study were processed and analyzed through SPSS software (version 24). The value of Cronbach Alpha was 0.796 which means that the data of this study is reliable according to Nunnaly, (1978). Hypotheses were tested by employing the multiple regression analysis. From the findings, it was found that organization’s training has significant effect on the performance of their employees. More precisely, out of four hypotheses, three hypotheses such as Foundation Training, On the Job Training, Career Development Training, have significant effect on Employee Performance, on the other hand, Orientation Training has no significant effect on Employee Performance. Eventually, this study was concluded by providing few recommendations for managerial implication.

scholarly journals IMPACT OF CAREER DEVELOPMENT ON EMPLOYEE SATISFACTION IN PRIVATE BANKING SECTOR KARACHI

2013 ◽  
Vol 9 (2) ◽  
Author(s):  
Sobia Shujaat ◽  
Keyword(s):  
Job Satisfaction ◽  
Career Development ◽  
Banking Sector ◽  
Test Sample ◽  
Sampling Procedure ◽  
Development Programs ◽  
Chi Square ◽  
Private Banks ◽  
Chi Square Test ◽  
Private Banking

Purpose - This study aims to determine the relationship between career development opportunities available to the employees and their job satisfaction. The study is focusing on private banks in Karachi. Methodology/Sample - For this paper, survey was conducted by using structured questionnaire that were administered through e-mail and by distributing to five hundred respondents from five private Banks situated in Karachi. Hypothesis testing has been done by use of „Chi-Square test‟. Sample size for the study is 395 and the sampling procedure used id convenience based. Findings - The study determined that there is positive relationship between career development and employee job satisfaction in banking sector. Employees are satisfied with career development activities that are offered at their organizations. Corporate world has become more competitive hence employees have become more conscious to career development. Practical Implications - The findings of the research is beneficial for management of banking sector to design career development programs in such a way that increase the job satisfaction and promote work environment among employees in Pakistan. Research Limitations - Data confidentiality policy of organizations, time constraint and unavailability of concerned personnel at the time of interviews were limitations in some cases while gathering data.

scholarly journals A Study on Occupational Stress Among Women Employees in Private Banking Sector with Special Reference to Thrissur District

2021 ◽  
pp. 204-212
Author(s):  
Ms. Elizabeth Paul Chakkachamparambil
Keyword(s):  
Occupational Stress ◽  
Banking Sector ◽  
Indian Society ◽  
Chi Square ◽  
Factors Influencing ◽  
Women Employees ◽  
Private Banks ◽  
Chi Square Test ◽  
Bank Employees ◽  
Private Banking

Occupational stress is defined as the harmful physical and emotional responses that occur when the requirement of the job do not match the capabilities, resources or needs of the worker. Bank employees belong to special workgroup who undergo varying levels of mental stress in workplace. Women, in the Indian society, play the dual role as ‘homemaker’ and ‘working woman’. The research was conducted to investigate the association between age and core factors influencing stress. This paper aims to find out the level stress towards various sources of stress and also to analyse various stress relief methods used by the women employees in private banking sector in Thrissur District. 50 women employees working in various private banks in Thrissur District were taken for this study. The study is descriptive in nature. Chi-square test is used for analysing the association between age and core factors influencing stress, Likert Scale and Ranking method also used for this research. The findings also reveal that there is no association between age and core factors influencing stress.

scholarly journals Banking sector lack detection: Expectation gap between auditors and bankers

Accounting ◽  
2021 ◽  
Vol 7 (6) ◽  
pp. 1353-1362 ◽  
Author(s):  
Nurul Hasanah Uswati Dewi ◽  
Putri Wulanditya ◽  
Dian Oktarina ◽  
Herwin Ardianto
Keyword(s):  
Financial Services ◽  
Banking Sector ◽  
Fraud Detection ◽  
Internal Audit ◽  
Internal Auditors ◽  
Interpretive Paradigm ◽  
Expectation Gap ◽  
Private Banks ◽  
Bank Managers ◽  
Work Units

This study aims to identify the determinants of the expectation gap in fraud detection between internal auditors and bankers in Indonesia. The shift in the internal audit task in the banking sector can cause the hole in audit expectations to widen. This research uses qualitative methods with an interpretive paradigm which is rarely done by previous research. The results of interviews with internal audit work units and bank managers from 4 state-owned and private banks indicate a gap in audit expectations regarding the responsibilities between internal auditors and bankers, especially in carrying out the function of examining and detecting fraud. This study recommends the financial services authorities and bank leaders be able to improve education regarding anti-fraud policies to stakeholders, especially in terms of a clear division of tasks in fraud detection in the banking sector.

scholarly journals IMPACT OF CAREER DEVELOPMENT ON EMPLOYEE SATISFACTION IN PRIVATE BANKING SECTOR KARACHI

2014 ◽  
Vol 9 (2) ◽  
Author(s):  
Sobia Shujaat ◽  
Keyword(s):  
Job Satisfaction ◽  
Career Development ◽  
Banking Sector ◽  
Test Sample ◽  
Sampling Procedure ◽  
Development Programs ◽  
Chi Square ◽  
Private Banks ◽  
Chi Square Test ◽  
Private Banking

Purpose - This study aims to determine the relationship between career development opportunities available to the employees and their job satisfaction. The study is focusing on private banks in Karachi. Methodology/Sample - For this paper, survey was conducted by using structured questionnaire that were administered through e-mail and by distributing to five hundred respondents from five private Banks situated in Karachi. Hypothesis testing has been done by use of Chi-Square test. Sample size for the study is 395 and the sampling procedure used is convenience based. Findings - The study determined that there is positive relationship between career development and employee job satisfaction in banking sector. Employees are satisfied with career development activities that are offered at their organizations. Corporate world has become more competitive hence employees have become more conscious to career development. Practical Implications - The findings of the research is beneficial for management of banking sector to design career development programs in such a way that increase the job satisfaction and promote work environment among employees in Pakistan. Research Limitations - Data confidentiality policy of organizations, time constraint and unavailability of concerned personnel at the time of interviews were limitations in some cases while gathering data.

scholarly journals Examining the Relationship among Brand Commitment, Brand Trust, and Brand Citizenship Behavior in the Service Industry

Revista CEA ◽  
2020 ◽  
Vol 6 (11) ◽  
pp. 13-23
Author(s):  
Nurina Putri Handayani ◽  
Aldrin Herwany
Keyword(s):  
Structural Equation ◽  
Banking Sector ◽  
Service Industry ◽  
Citizenship Behavior ◽  
Brand Commitment ◽  
Sustainable Competitive Advantage ◽  
Brand Trust ◽  
Private Banks ◽  
Brand Citizenship Behavior ◽  
Private Banking

Brands are strategic prerequisites that help organizations to generate more value for customers and sustainable competitive advantage among competitors. Employee behavior is crucial for brand success because the service provided by employees is located in the interface between brand commitment and brand delivery. As a result, an increasing number of banks is encouraging their employees to be more competitive and improve the efficacy and stability of the banking sector. The main objective of this work is to investigate the relationships among brand commitment, brand trust, and brand citizenship behavior in private banks. The data were collected from 249 respondents from private banking companies in Indonesia. Structural equation modelling was used to test research hypotheses, and a highly reliable and valid model was developed. The findings indicate that brand commitment has a positive effect on brand citizenship behavior, while brand trust is not a predictor of brand citizenship behavior. Furthermore, there is a correlation between brand commitment and brand trust. These findings provide useful insight and suggestions for managers in the banking sector.

Analysis of Mobile Banking Adoption by Customers of Private Commercial Banking Sector in Yangon, Myanmar

2019 ◽  
Vol 118 (10) ◽  
pp. 130-144
Author(s):  
Nyi Lwin ◽  
Sui Reng Liana ◽  
Mohammed Saleh Nusari
Keyword(s):  
Financial Services ◽  
Banking Sector ◽  
Banking System ◽  
Commercial Banking ◽  
Mobile Banking ◽  
Electronic Money ◽  
Bank Account ◽  
Mobile Financial Services ◽  
Private Banking ◽  
Two Sectors

Obviously, there are two sectors of industry that are balanced for phenomenal development in Myanmar: telecommunications and financial services. One can just envision how energizing the prospects may be for the cover between the two: mobile financial services. Due to the liberalization of telecommunication market in Myanmar, the private banking sector is trying to introduce mobile banking system. The rise of electronic money is becoming popular. Paying for groceries with a wave of an SMS, sending some money to a relative in another region or receiving one’s Government pension per mobile bank account may additionally soon become a part of every-day lifestyles in Myanmar. In Myanmar, booming of mobile technology has had many impacts on individuals, enterprises and government employees at different level.

scholarly journals Efficiency Measurement of Indian Banking Industry: An Empirical Comparative Analysis

2021 ◽  
Vol 12 (4) ◽  
pp. 135
Author(s):  
Syed Raziuddin Ahmad ◽  
Muhammad Nauman Khan
Keyword(s):  
Technical Efficiency ◽  
Banking Sector ◽  
Banking Industry ◽  
Scale Efficiency ◽  
Public And Private ◽  
The Public ◽  
Private Banks ◽  
Public Banks ◽  
The Individual ◽  
Private Banking

The following study is conducted to measure and compare the performance of 32 Indian banks, 21 public banks, and 11 private banks, at two tiers during the period of 2008–2018. Industrial analysis of both the public and private banking sectors is conducted in the first tier, followed by an individual bank-level analysis at the second tier. Data analysis consists of deposits, assets, and equity as inputs to measure the outputs practicing data envelopment analysis techniques. The empirical results portray a mixed trend in various elements of efficiency. They reveal that with the common pledge to expand market share and performance, public and private banks have been improving and covering the highest efficiency level. However, at the industry level, the private banking industry has slightly better technical and pure technical efficiency results compared to the public banking industry. On the other hand, the public banking sector performed well compared to the private banking industry in the stipulated study period based on mean scale efficiency results.Generally, many studies on Indian Banking Industry focus on determinants of industrial banking growth indicators. Further, we examine Indian banking performance at the individual bank level by incorporating the latest available data. In terms of technical and pure technical efficiency, Kotak Mahindra Bank Ltd., a private bank, scored the highest at the individual bank level. The State Bank of Bikaner & Jai has the highest score in terms of scale efficiency and thus is the best example of a public sector bank. Despite the improvement in income and deposits in both types of banking, there is still room for public banks to redirect their short-term and long-term marketing and communication strategies to focus on targeting customers and enhancing management skills at the branch level.

The Systemic Effects of Prudential Regulation Toughening:The Results of a Stress-test for Russian Banks

2012 ◽  
pp. 4-31 ◽  
Author(s):  
M. Mamonov ◽  
A. Pestova ◽  
O. Solntsev
Keyword(s):  
Financial Services ◽  
Banking Sector ◽  
Stress Test ◽  
Credit Market ◽  
Capital Adequacy ◽  
Government Support ◽  
Government Ownership ◽  
Prudential Regulation ◽  
The Government ◽  
The Stability

The stability of Russian banking sector is threatened by three negative tendencies - overheating of the credit market, significant decrease of banks capital adequacy ratios, and growing problems associated with banks lending to affiliated non-financial corporations. The co-existence of these processes reflects the crisis of the model of private investments in Russian banking sector, which was observed during the last 20 years. This paper analyzes the measures of the Bank of Russia undertaken to maintain the stability of the banking sector using the methodology of credit risk stress-testing. Based on this methodology we conclude that the Bank of Russias actions can prevent the overheating of the credit market, but they can also lead to undesirable effects: further expansion of the government ownership in Russian banking sector and substitution of domestic credit supply by cross-border corporate borrowings. The later weakens the competitive positions of Russian banks. We propose a set of measures to harmonize the prudential regulation of banks. Our suggestions rely on design and further implementation of the programs aimed at developing new markets for financial services provided by Russian banks to their corporate and retail customers. The estimated effects of proposed policy measures are both the increase in profitability and capitalization of Russian banks and the decrease of banks demand for government support.

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