scholarly journals Customer's Loyalty of Indonesia Cellular Operators in The Pandemic of COVID-1

2020 ◽  
Vol 19 (3) ◽  
pp. 220-238
Author(s):  
Indira Rachmawati ◽  
Keyword(s):  
User Experience ◽  
Government Regulation ◽  
Corporate Image ◽  
Current Operator ◽  
Five Dimensions ◽  
Work From Home ◽  
Switching Barriers ◽  
Customer's Loyalty ◽  
The Government ◽  
The Relationship

Abstract. The cellular operators business in Indonesia has significantly increased during pandemic of COVID-19 since the issuance of the government regulation regarding work from home and study from home. The increasing number of subscribers is getting higher along with the increasing high churn rate. The intention of the study was to determine the potential predictors of customer's loyalty to cellular operators. The findings show, First, user experience directly influences loyalty. Second, corporate image is revealed to strengthen the effect of user experience on switching barriers and subsequent impact on loyalty, which indicates that a good corporate image can increase customer loyalty. Third, satisfaction and switching barriers mediate the relationship between user experience and loyalty. This implies that if users perceive a good experience with their operators, they will satisfied and loyal to the current operator. In line with this situation, if there are too many barriers to switch to other operators and they believe getting value for money, they will remain loyal. The conceptual research framework proposed can be differentiated between users who perceived corporate image is high and those who perceived corporate image is low; they can be differentiated between pre-paid and post-paid cellular users. The contribution of this study lies in the fact that the path between the five dimensions of user experience to loyalty of cellular operator, the combination with the mediator of satisfaction and switching barrier to loyalty, the moderating role of corporate image which affects the direction and strengthen the relationship between user experience and switching barriers. Keywords: Cellular operators, corporate image, COVID-19, loyalty, user experience

scholarly journals The Roles of Switching Barriers and Corporate Image between user Experience and Loyalty in Indonesia Mobile Network Operators

2019 ◽  
pp. 48-57
Author(s):  
Indira Rachmawati ◽  
Zurina Mohaidin
Keyword(s):  
Service Quality ◽  
User Experience ◽  
Mobile Network ◽  
Corporate Image ◽  
Telecommunication Sector ◽  
Perceived Service Quality ◽  
Wide Range ◽  
Switching Barriers ◽  
Mobile Network Operators ◽  
The Relationship

Recently, the competition among mobile network operators in Indonesia is getting tight that was shown by the price war and the saturated condition. Mobile network operator is the fastest growing companies in telecommunication sector that causes user has a wide range of selection. Previous authors believed that users will tend to be loyalty when they faced too many barriers to switch to other operator. Besides that, users also make a consideration regarding to the corporate image of their operator. This study has an intention to examine the effect of switching barriers and corporate image on the relationship between user experience and loyalty. Out of 400 respondents were obtained by quota sampling technique with 66 questionnaire items in Indonesia showed that switching barriers mediate the relationship between user experience and loyalty with the greatest value came from the relationship among perceived service quality, switching barriers, and loyalty. It implies that users will be loyal when they met too many barriers to become a switcher, at the time they perceived service quality in excellent condition. At the same time, corporate image strengthen the relationship between monetary and switching barriers, meaning that the relationship between monetary and switching barrier became stronger when users’ perceived corporate image was high.

scholarly journals The Impact of Trust in Government on Tax Paying Behavior of Nonfarm Sole Proprietors

2014 ◽  
Vol 61 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Liucija Birskyte
Keyword(s):  
Government Regulation ◽  
Positive Impact ◽  
Tax Compliance ◽  
Trust In Government ◽  
National Elections ◽  
Income Reporting ◽  
The Government ◽  
Tax Payments ◽  
The Impact ◽  
The Relationship

Abstract The paper explores the relationship between the taxpayers’ trust in government and their willingness to pay taxes. When honored, trust promotes feelings of goodwill between individuals, strengthens democracy, and reduces transaction costs in economic exchange. Literature on government regulation finds that if citizens trust the government they are more likely to comply with laws and regulations. In this article, the index of trust in government calculated by the American National Elections Studies (ANES) and the AGI (adjusted gross income) gap produced by the Department of Commerce’s Bureau of Economic Analysis (BEA) are used to test an empirical model if trust in government has a positive impact on tax compliance of the least compliant taxpayers group - nonfarm sole proprietors - controlling for the deterrent effects of tax enforcement. The results indicate that the higher trust in government improves tax compliance. The paper contributes to the existing literature on tax compliance by combining survey and statistical income reporting data to find evidence that perceptions about the trust in the government translate into actual tax payments

scholarly journals Critical Study Relevance of Act No. 10 of 2016 with Government Regulation No. 151 of 2000

2018 ◽  
Vol 1 (4) ◽  
pp. 881
Author(s):  
Iva Amiroch
Keyword(s):  
Rule Of Law ◽  
Government Regulation ◽  
Critical Study ◽  
Constitutional Court ◽  
Legal Regulations ◽  
Normative Study ◽  
The Rule Of Law ◽  
Critical Studies ◽  
The Government ◽  
The Relationship

Regional Head Elections regulated in Act No. 10 Of 2016 and Government Regulation No. 151 of 2000. So it will be described how the normative study the relationship between the Act No. 10 of 2016 by Government Regulation No. 151 of 2000 and how the relevance of critical studies law OF No. 10 of 2016 with a norm of life in society. Normatively Act 10 of 2016 is higher position with Government Regulation No. 151 of 2000, which is in line with the principle of Lex Superiori Derogat Lex inferiori, namely the rule of law higher can cancel the legal regulations below or lower, in other words lower regulation becomes invalid if it is contrary to a higher rule thereon, it is necessary synchronization between legislation No. 10 of 2016, with the Government Regulation. The problematics arise when there is a Constitutional Court decision No. 42 / PUU-XIII / 2015 annul Article 7, paragraph 2 (g) of the Act No. 10 of 2016, however, the cancellation should also be seen from the law of life in society (Living Law ).Keywords: Regional Head Election; Norms; Law.

scholarly journals Exploring Mediating Role of Corporate Image between Service Quality and Student Loyalty using PLS-SEM

2020 ◽  
Vol 9 (3) ◽  
pp. 2726-2730
Keyword(s):  
Service Quality ◽  
Structural Model ◽  
Measurement Model ◽  
Corporate Image ◽  
Mediating Effect ◽  
Vocational Education And Training ◽  
Future Research ◽  
Student Loyalty ◽  
The Government ◽  
The Relationship

The demand on high skill graduate shows increasing trend in the context of Malaysia. Current supply of higher skill graduate is in adequate to support the industry. Thus, the government expected that, the number of student enrolment in higher Technical and Vocational Education and Training (TVET) institutions to be increased. Recent studies highlighted that service quality and corporate image are two critical factors that influence student loyalty. However, the mediating effect of corporate image has given less attention in the previous research. Thus, the purpose of this research is to explore the mediating effect of corporate image on the relationship between the service quality and student loyalty. The scope of this study is final year student of higher TVET universities. 398 of completed questionnaires were analyzing using SPSS and Smart-PLS. The measurement model shows that all constructs are reliable. While the structural model result showed that there is a direct and significant effect of corporate image on the relationship between service quality and student loyalty. The mediating test indicates that there is a partial mediation of corporate image on the relationship between service quality and student satisfaction. Future research is suggested to explore in depth on other factors that could have mediate the relationship between service quality and student loyalty.

scholarly journals DAMPAK POLITIK KEBIJAKAN PERATURAN PEMERINTAH TERHADAP EKSISTENSI PESANTREN

AL MURABBI ◽  
2019 ◽  
Vol 5 (1) ◽  
pp. 92-102
Author(s):  
Muhammad Abdulloh
Keyword(s):  
Religious Education ◽  
Government Regulation ◽  
Phenomenological Approach ◽  
The Political ◽  
The Public ◽  
Educational Processes ◽  
Political Impact ◽  
The Government ◽  
The Relationship ◽  
Research Show

This research aims to discuss the dynamics of the existence of Pesantren on the policy of born governments. The relationship with the public policy of government Law number 55 year 2007. The presence of this policy as a government step in aligning the sustainability of the pesantren that must be noticed by the government in terms of its existence. This type of research is a qualitative dexskriptif and uses a phenomenological approach. The research of this primary purpose is to know how the political impact of government regulation number 55 year 2007 has been the existence of Pesantren. The results of this research show that the birth of PP number 55 year 2007 can be assumed to be part of the political product. In general, the relationship between education and politics is not merely a relationship affecting each other, but on the other hand is also a functional relationship. Institutions and educational processes run a number of significant political functions. Disislain with legalized PP number 55 year 2007 seems to give attention to the public that the government in terms of religious education is very concerned about the existence of Pesantren.

scholarly journals A STUDY ON DOMESTIC INSTITUTIONAL INVESTMENTS AND ITS IMPACT ON MEJOR SECTORS OF ECONOMY

2021 ◽  
Vol 9 (12) ◽  
pp. 379-389
Author(s):  
Prashanth Kumar A. ◽  
Sumathi a ◽  
Sushmitha R Shetty
Keyword(s):  
Stock Market ◽  
Work Culture ◽  
Statistical Tools ◽  
Work From Home ◽  
Cost Cutting ◽  
The Government ◽  
Indian Stock Market ◽  
The Relationship ◽  
Cutting Strategy

India is a developing economy, which has undergone a series of developmental events in last two years. Covid -19 Pandemic has created a lot of challenges across various sectors of the economy. Major sectors of the economy has underwent a series of changes during this phase. IT industries adopted work from home as a long-term cost cutting strategy bringing in necessary changes in work culture. The government has also made all the possible efforts to keep up the phase of development in spite of the challenges posed by the pandemic. Pandemic gave a new dimension to the Indian stock market as many DII & FII became active leading to the further growth of the market in spite of the pandemic.The paper attempts to identify Impact of DIII in the Indian Stock Market. An attempt is made to study the relationship between Selected Nifty Indices movements, DII Inflow/Outflow, by evaluating their investments in equity, Debt and Future& Options segments by applying Statistical Tools. Thus,overall impact of these Players on the Stock Market & Economy is studied. Paper concludes suggesting the measures to identify the major players and empower them as it is necessary tobuild future developing India.

scholarly journals The Wages policy after Enactment of Government Regulation Number 78 year 2015 on Wages in Indonesia

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Lalu Adhi Adha
Keyword(s):  
Government Regulation ◽  
Real Income ◽  
Policy Formulation ◽  
Industrial Workers ◽  
Wage Policy ◽  
Income Development ◽  
Pros And Cons ◽  
The Government ◽  
Formulation Analysis ◽  
The Relationship

The emerge of pros and cons as always on the issue of minimum wages was a fact that indicates that wage issues are still a controversy and never done. The other hand, it can also be an indicator of the increasing awareness of workers to claim their rights. However, in case more examined closely the emerge of them are from the unaccommodated policies that are made. The determination policy of minimum wage has only understood an attempt to adjust to macroeconomic changes, but has never been seen in the context of real income development for workers. The exposure has been written in this research, in effect to provide the alternative solutions for the realization of the accommodative wage policy. In this context, the government was required to neutral stand and accommodative functioning. In the end, the wage policy formulation analysis described and the analysis in this, to expected and create more comprehensive. Thus, the relationship between economic actors in industrial workers, employers and governments can work synergistically for better economic order.

scholarly journals Research on the Relationship between Entrepreneurial Self-Efficacy and Entrepreneurial Intention

2021 ◽  
Vol 4 (6) ◽  
pp. 46-52
Author(s):  
Shibo Li
Keyword(s):  
Self Efficacy ◽  
Rapid Development ◽  
Entrepreneurial Intention ◽  
Entrepreneurial Intentions ◽  
Five Dimensions ◽  
Policies And Measures ◽  
Entry Points ◽  
The Government ◽  
Reform And Opening Up ◽  
The Relationship

Entrepreneurship is a key concept to understand the rapid development of China’s economy since the reform and opening-up. It is related to the revitalization of the Chinese nation. Formulating effective entrepreneurial policies and measures, carrying out entrepreneurship education, and promoting entrepreneurial actions are important issues that government agencies, educational institutions, and the society at all levels are paying attention to. The key lies in the insight into the psychological cognitive mechanism and motivation source of entrepreneurs in starting a business. Upon reviewing previous studies, this article believes that entrepreneurial self-efficacy and entrepreneurial intentions are the key concepts and entry points connecting entrepreneurial characteristics, entrepreneurial behavior, and cognitive research. This study explores the relationship between entrepreneurial self-efficacy and entrepreneurial intention from five dimensions: entrepreneurial planning efficacy, entrepreneurial resource acquisition, relationship coordination efficacy, risk-taking efficacy, as well as innovation and reform efficacy. Suggestions and strategies have been proposed in this article to integrate the entrepreneurial ecology of universities, society and the government, reform the entrepreneurial education model, as well as improve the entrepreneurial willingness of college students.

scholarly journals HUBUNGAN PENERAPAN PP NOMOR 71 TAHUN 2010 DENGAN AKUNTABILITAS KINERJA LAPORAN KEUANGAN DAERAH PADA SEKRETARIAT DAERAH KOTA BENGKULU

2015 ◽  
Vol 2 (1) ◽  
Author(s):  
Mulyadi ◽  
Ahmad Soleh
Keyword(s):  
Government Regulation ◽  
Financial Statements ◽  
Test Results ◽  
Sample Collection ◽  
Collection Method ◽  
Financial Report ◽  
The Government ◽  
The Relationship

Mulyadi, Ahmad Soleh;The Relationship between the application of PP No 71 2010 With accountability performance of financial report at regional Secretariat in Bengkulu. This research aims to find out the execution of government regulation Number 71 in 2010. The population in this research is the member of Finance in regional Secretariat Bengkulu. It used census as the sample collection method by choosing 15 person as the sample. The test results show that there is a relationship between the regulation of the Government No. 71 in 2010 with the accountability performance of financial report at regional Secretariat in Bengkulu. while the others is affected by other factors which are not examined by the author. Thus the hypothesis that the authors reveal that PP Number 71 in 2010 affect the accountability performance of financial statements in regional Secretariat in Bengkulu is proved.

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