scholarly journals A Study on Usage of E-Commerce through Cell Phones by College Students

2016 ◽  
Vol 9 (1) ◽  
pp. 46-51 ◽  
Author(s):  
J Tamizhkumaran ◽  
Ranjanmayee Sabar ◽  
P Manesh ◽  
P Ramajayan

A study was conducted among the veterinary college students to ascertain the usage pattern of e-commerce in mobile application. A total of 120 students were interviewed personally with a semi structured interview schedule designed for the study. The study revealed that majority of the respondent (85 %) preferred android based phones, the main purpose for e-commerce usage through cell phones were used for recharging cell phones (78.3 %), booking tickets (53.3%), paying the bills (35%), online shopping (28.3%), money transfer (05.8%) and hotel booking (5%). The major e-commerce activity was carried out using debit/ ATM cards (80%), internet banking (35%) and mobile banking (11.6 %). The popular apps preferred by the respondents were Paytm (71.6%), Red Bus (44.1%), Book My show (43.3%), Ticket New (39.1%) and Irctc (32.5%). It is clear from the study that college students are interested in e-commerce usage through mobile applications and in coming years the trend of e-commerce usage will surely take a turn around.

Author(s):  
Utkarsh Kumar ◽  
Anil Kumar Gope ◽  
Shweta Singh

In India, the position of mobile banking was in saga and this time, it is in pic position. The speedof reaching the people is going high and high. This is time of wireless world and sense of prestige; no doubt the mobile commerce is contributing to enhance the beauty of life and playing the role of metaphor and has become the part and parcel of our life. This growth has changed people to do business in mobile commerce (М- Commerce). Peoples are transferring to M-Commerce to attain good and fast transaction into market and saving their precious time. M-Commerce has become distinguished in Indian people, quickly during last few years. Due to large number of mobile application, growth rate in mobile penetration in India is increasing with the rapid speed. The mobile users has shifted to use the android phone from simple and black and white phone and taking the service of internet, the role of telecom companies is also important in the being popular of mobile commerce. Although many people have started E-Commerce but still a separate part of the society feel uncomfortable and hesitate to use M-Commerce because of security problems, payment issues and complexity of mobile applications. This paper identifies facts about the feasibility of MCommercein India today its growth and the Strength and opportunity, weakness and threats lying ahead.


2020 ◽  
Vol 8 (2) ◽  
pp. 19
Author(s):  
Endang Darsih ◽  
Nida Amalia Asikin

Although extensive research has been carried out on the positive effect of Mobile Assisted Language Learning (MALL) for students� learning, there have been few studies concerning on university students� perceptions toward the use of MALL in learning English. The study was undertaken to examine university students� perceptions toward MALL specifically the use of mobile application in learning English. The participants of this study were ninety six students (68 females and 28 males). Data collection instruments used in this study were questionnaire and semi-structured interview. It reported that all participants apply MALL by downloading and using English mobile applications to help their learning. Six mobile applications which are often used by all participants were Kamusku, Google Translate, Elsa Speak, Youtube, Zoom and Google Meet. The results of the questionnaires also showed that their perceptions toward the use of MALL was that MALL, in this case the English mobile application was considered to be useful and helped their learning, besides it was overall easy to use.


Author(s):  
Md Mamun-ur-Rashid ◽  
Md Masud Karim ◽  
Md Muzahidul Islam ◽  
Md Soad Bin Mobarak

This research endeavours the usefulness of cell phones for crop farmers in selected region of Bangladesh. For adequate findings and to achieve its purpose, structured interview schedule was adopted to collect data from 281 randomly selected farmers and it was revealed that a little over 60% of them found cell phones very useful, while only 5.3% respondents found the cell phone as less useful. Based on average talk time hours spend in the last six months, top three sources of agricultural information were friends and relatives, distributors and middlemen, and farmers in advanced categories. The results of the ordered logit model showed that their usefulness was significantly determined by age, farm size, per month call charges, and experience in using cell phones. Higher call rates, lack of awareness and paucity of mobile-based information sources were major bottlenecks in using cell phones for agricultural information. The recommendations suggested therein lead to connecting farmers with reliable and rich information sources, use of MMS and SMS, voice call activities, providing subsidized SIM cards, and ultimately undertake widespread campaigns for training of aged farmers to persuade their interest towards the use of cell phones and mobile-based information sources.


2019 ◽  
Vol 3 (2) ◽  
pp. 63-67
Author(s):  
Saut Pintubipar Saragih ◽  
Nopriadi Nopriadi

Digital payment gateway yang digunakan masyarakat Kota Batam sangat beragam. Sistem pembayaran digital tersebut diantaranya adalah internet banking, mobile banking, mobile application payment, dan juga masih ada yang menggunakan electronic data capture. Jumlah pengguna yang paling banyak adalah penggun sistem pembayaran digital berbasis mobile banking dan internet banking yang mencapai hamper 80% dari total responden yang ada. Pelaku umkm di Kota Batam sudah mengenal sistem pembayaran digital dengan baik dan juga sudah menggunakan dalam rentang waktu yang cukup lama yaitu rata-rata tigas tahun. Budaya di Kota Batam ditinjau dalam hal teknologi informasi secara keseluruhan sudah baik dimana hasil olah data menunjukan bahwa 50% pelaku usaha sudah menerima sistem pembayaran digital untuk mendukung kegiatan usaha mereka. Hasil penelitian ini menyimpulka bahwa budaya memberikan pengaruh positif terhadap actual use (penggunaan) sistem pembayaran digital. Nilai signifikansi pada hasil pengolahan data kuesioner menunjukan bahwa variable budaya pelaku UMKM di Kota Batam tidak dominan terhadap variable actual use karena pada nilai R square pada table anova menghasilkan nilai 0,509. Namun secara khusus pada uji regresi linier dan juga uji hipotesis menghasilkan kesimpulan bahwa budaya pelaku UMKM di Kota Batam mempengaruhi penggunaan sistem pembayaran digital.


The Customer Experience Management (CEM) becomes essential component in any kind of business. The customers of private bank interact with the banks through various touch points such as branches, ATMs, E-corner, Internet banking, etc. The main objective of the study is to explore the customer experience management in selected private banks in Chennai city. The researcher gathered the primary data through structured interview schedule from the first three private banks (i.e. HDFC, ICICI, and Axis bank). The sample size of the research is 150. The findings of the study explored that “Mechanic Clues” is the most important factor that improves the Customer Experience Management in the selected private banks followed by Functional Clues and Humanic clues.


2012 ◽  
Author(s):  
Samantha L. Gray ◽  
Christi L. Culpepper ◽  
Nicholas Bishop ◽  
Rachel M. Holmes ◽  
Deborah P. Welsh

Author(s):  
Nor Hayati Kassim ◽  
Norlina Mohamed Noor ◽  
Jati Kasuma ◽  
Juliza Saleh ◽  
Ceaser Dealwis ◽  
...  

Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is toinvestigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace.


Author(s):  
Naomi Wanja Ireri ◽  
Gladys Kimutai

Commercial banks in Kenya have embraced alternative banking channels which represent a shift in delivery of banking and financial services since the alternative banking have become synonymous with commercial banks in Kenya. While banks have succeeded in leveraging available technology and provide alternative avenues to customers for banking services, the challenge it faces today is optimizing the usage of these channels so as to improve on their performance. The general objective of this study was to investigate the effects of financial innovations on the performance of commercial banks in Kenya. The specific objectives of the study were to examine the influence of internet banking, mobile banking, agency banking and ATM banking on the performance of commercial banks in Kenya. The study was guided by agency theory, balanced score card and diffusion of innovation theory. This study employed a descriptive research design. The study targeted44 commercial banks in Kenya as at 2017. The 16 banks which embrace all the four financial innovations from 2013 to 2017were selected using purposive sampling method. The sample size was 80 respondents who comprised of 5 senior management employees in each of the selected banks.This study used questionnaire to collect primary data from the respondents. Content analysis technique was used to analyze qualitative data collected from open ended questions in and reported in narrative form. Descriptive statistics such as mean and standard deviation were used to analyse the quantitative data. Multiple regression analysis was used to show the relationship between independent variables against dependent variable. The study revealed that internet banking, mobile banking, agency banking and ATM banking had a positive and significant effect on the performance of commercial banks. Thisstudy concludes that the banking industry has benefited tremendously from the development of the Internet. The Internet fundamentally changed the way in which banking networks are designed to meet the client demands and expectations. Mobile banking provides a good opportunity to commercial banks in Kenya to reach many mobile phone subscribers in Kenya who had remained unbanked and unreached due to limited access to bank branch networks in the country. The access to the large masses through mobile banking of the population gives banks the opportunity to grow by reaching the unbanked population. Agency banking has led to accessibility of financial service to many customer in remote areas and hence an increase in effectiveness and efficiency in service delivery. Customers are satisfied with the automated teller machine services because of ease of use, transaction cost and service security but not satisfy with automated teller machine dispense of cash. The study recommends that the public and businesses must be encouraged to use Internet banking in their daily activities, including deposits, payments and money transfers. Commercial banks in Kenya should ensure convenience and security of mobile banking through written guidelines on convenience and security of mobile banking. Commercial banks in Kenya should increase the number of agents in estates and in the rural areas. This can be done by reducing the requirements of becoming a bank agent. The banks should employ customized software that records relevant information on automated teller machine cards so that banks can establish whether unauthorized transaction has taken place or not.


2019 ◽  
Author(s):  
Dalya Al-Moghrabi ◽  
Fiorella Beatriz Colonio-Salazar ◽  
Ama Johal ◽  
Padhraig Seamus Fleming

BACKGROUND Diligent wear of removable orthodontic retainers requires prolonged compliance and is invariably necessary to preserve optimal results. Patient-informed behaviour-change interventions represent a promising and novel means of enhancing compliance with retainer wear. OBJECTIVE To describe the development of a patient-informed mobile application aimed to enhance retainer wear. METHODS Four aspects were considered during mobile application development: participant preferences; analysis of publicly-available retainer-related posts on Twitter; available interventions; and behaviour-change theories. Audio-recorded one-to-one interviews were conducted with a subset of participants to account for patient preferences in terms of features, design and content. A criterion-based purposive sample of participants wearing vacuum-formed retainers for at least 4 years was used. Thematic analysis of transcribed data was undertaken. RESULTS The need to facilitate communication with the treating clinician, responsive reminder and tracking systems, and access to useful and engaging written and visual information, in addition to other personalised and interactive features were considered important. Concerns related to retainer wear shared on Twitter informed an exhaustive list of frequently-asked questions. Application features were mapped to relevant theoretical constructs. Determinants of existing behavioural change theories were used to link application features to expected outcomes. CONCLUSIONS A holistic process involving both patient and professional input can be useful in informing the development of mobile applications. The orthodontic application (“My Retainers”) will undergo further scrutiny in relation to its effectiveness in inducing behavioural change and concerning patient experiences prior to finalisation.


Author(s):  
Kirsi Rasmus ◽  
Antti Toratti ◽  
Saujanya Karki ◽  
Paula Pesonen ◽  
Marja-Liisa Laitala ◽  
...  

The aim of this pilot study was to investigate the acceptability of an oral health-related mobile application developed for young children based on the feedback given by the children and their parents. Another aim was to evaluate the self-reported change in children’s oral health behaviors during a short test period. The application—a virtual pet integrated into a child’s daily routines—aimed to promote oral hygiene and dietary behaviors in children. A total of 36 4–12-year-old voluntary children were given a mobile phone with the installed application. After the 5-week testing period, the feasibility of the application and possible changes in the children’s oral health behaviors were asked using an electronic questionnaire. Most of the children considered the application clear (n = 34), amusing (n = 31), and useful (n = 29). The children’s tooth brushing manners improved both qualitatively and quantitatively: the time used for tooth brushing increased and the children learned how to brush different tooth surfaces. Mobile applications can be fun and useful in oral health promotion; while playing, children can learn good oral health-related behaviors. Mobile applications integrate oral health promotion into children’s daily environment and routines.


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