Is there any Significant Effect of Business Process Re-Engineering Strategy on Service Delivery in the Contextualization of Food Manufacturing Companies in Kenya?

2020 ◽  
Vol 8 (9) ◽  
pp. 189-203
Author(s):  
Richard Nyaanga Ongeri ◽  
Peterson Obara Magutu ◽  
Kate Litondo
Keyword(s):  
Service Delivery ◽  
Business Process ◽  
Significant Relationship ◽  
Business Processes ◽  
Empirical Relationship ◽  
Good Representation ◽  
Manufacturing Companies ◽  
Food Manufacturing ◽  
Engineering Strategy ◽  
Functional Teams

The main objective of the study was to determine if there any significant effect of business process re-engineering strategy on service delivery in the contextualization of food manufacturing companies in Kenya. Accordingly, the study sought to determine the effect of business process re-engineering strategy on service delivery of companies manufacturing food in Kenya. The population of the study comprised of the company’s manufacturing food in Kenya. A descriptive cross-sectional survey design was adopted in data collection and analysis. Primary data was collected from respondents using a structured questionnaire, while secondary data was collected from published firm’s reports. Out of the 75 respondents targeted by the study, 44 respondents forming 56.67% response rate, which was considered adequate for analysis with good representation from all the subsectors. On hypotheses testing, it was established that, 58.1% of variations in the service delivery are explained by variations in the BPR strategy namely resources mobilization for BPR, sponsorship and commitment, BPR cross-functional teams, analytical processes selection, BPR prototypes, management of re-engineered processes, clear BPR definition and vision. Thus, there is a significant relationship between BPR strategy and service delivery of companies manufacturing food in Kenya. HA1 is therefore supported. In conclusion, the study confirmed that there is a positive and statistically significant relationship between BPR strategy and service delivery of companies manufacturing food in Kenya, where 58.1% of variations in the service delivery is explained by variations in the BPR strategy namely resources mobilization for BPR, sponsorship and commitment, BPR cross functional teams, analytical processes selection, BPR prototypes, management of re-engineered processes, clear BPR definition and vision. The results therefore support the anchoring theory of resource advantage theory. This study has contributed in different areas including implications to theory, policy, management practice and methodological contributions as discussed in the subsequent paragraphs. First, this study has advanced frontiers of knowledge from the study findings;  this study confirms that today’s competitive environment compels organizations to re-engineer their business processes to effect perfect service delivering for customer satisfaction which eventually leads to improved overall FP (Hussein, Bazzi, Dayekh & Hassan, 2013; Jurisch, Ikas, Wolfgang, Wolf & Kurcmar, 2012). The research findings have addressed the key gaps in this study. Secondly, this study has contributed to theory: the empirical relationship between BPR strategy and service is significant where BPR strategy constructs independently and positively influences improvements in service delivery with four significant predictors: resources mobilization for BPR; BPR cross-functional teams; sponsorship and commitment of top management; and the management of re-engineered processes. This study confirms and supports the use of resource based view theory. Thirdly on the study’s policy contributions: the study will guide policy makers to develop BPR strategies that will lead to improved service with the understanding that improved business processes facilitates organizations to maximize the value addition which eventually leads to improved service delivery. Lastly on the methodological contributions: key methodological contribution is the use of a quantitative composite index in computing the SD index, the use an integrated empirical model to test the relation between BPR strategies and service delivery; the study used a number of indicators to measure each construct, which improved the construct validity.

scholarly journals Business Process Improvement of Production Systems Using Coloured Petri Nets

2018 ◽  
Vol 7 (1) ◽  
pp. 102-112 ◽  
Author(s):  
Imam Mukhlash ◽  
Widya Nilam Rumana ◽  
Dieky Adzkiya ◽  
Riyanarto Sarno
Keyword(s):  
Petri Nets ◽  
Business Process ◽  
Business Performance ◽  
Business Processes ◽  
Production Systems ◽  
Coloured Petri Nets ◽  
Manufacturing Companies ◽  
Fundamental Factor ◽  
Bottleneck Analysis

The quality of information systems affects the company's business performance. Therefore, it is necessary to analyze business processes to determine any discrepancies between the planned business processes and the actual ones. Based on the results of this analysis, the business process can be improved. The fundamental factor of manufacturing companies is production process. In reality, there are many discrepancies between the actual business processes with the pre-planned, so that there should be analyzed. The analysis can be performed by modeling the business process using Coloured Petri Nets (CPN). In this study, the objectives are to determine the level of conformance checking of business processes, reachability graph and the bottleneck analysis. The results of the analysis are used to construct a recommended model. Based on the analysis of the case study, e.g. a steel industry in Indonesia, the recommended model has a better value than initial model.

scholarly journals The Business Process Re-Engineering Strategy: It’s Impact on the Performance of Companies Manufacturing Food in Kenya

2020 ◽  
Vol 5 (5) ◽  
Author(s):  
Richard Nyaanga Ongeri ◽  
Peterson Obara Magutu ◽  
Kate Litondo
Keyword(s):  
Firm Performance ◽  
Survey Design ◽  
Empirical Relationship ◽  
Secondary Data ◽  
Primary Data ◽  
Manufacturing Companies ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Food Manufacturing ◽  
And Performance

The main objective of the study was to determine the relationship between BPR strategy and performance of food manufacturing companies in Kenya. The population of the study comprised of the food manufacturing companies in Kenya. A descriptive cross-sectional survey design was adopted in data collection and analysis. Primary data was collected from respondents using structured questionnaire, while secondary data was collected from published firm’s financial reports. Out of the 75 respondents targeted by the study, 44 respondents forming 56.67% response rate, which was considered adequate for analysis. 63.9% of variations in the overall firm performance is explained by variations in the BPR strategy namely resources mobilization for BPR, sponsorship and commitment, BPR cross functional teams, analytical processes selection, BPR prototypes, management of re-engineered processes, clear BPR definition and vision. Thus, there is a significant relationship between BPR strategy and performance of food manufacturing companies in Kenya. This research makes several noteworthy contributions to the existing theory. Conceptually, the empirical relationship between BPR strategy and firm performance is significant where BPR strategy constructs independently and positively plays a role of fostering firm performance whereby the three significant predictors were: BPR prototypes, clear BPR definition & vision, and analytical processes selection. These three are distinct development elements of the BPR strategy which competitors are unable to imitate in the food manufacturing. The findings of this study offer suggestions that are beneficial to policy makers in the food-manufacturing sector in Kenya. Kenyan manufacturing firms have previously lacked fits well into the existing body of knowledge by holding that BPR strategy influence the firm’s level of performance and vice versa.

scholarly journals Reengineering of Manufacturing Business Process Utilising the Manufacturing Module of an ERP Application

2021 ◽  
Vol 9 (3) ◽  
pp. 263
Author(s):  
I Putu Agastya Harta Pratama ◽  
I Made Sukarsa ◽  
Gusti Agung Ayu Putri
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Business Process ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Industrial Revolution ◽  
Resource Planning ◽  
Consumption Pattern ◽  
Manufacturing Companies ◽  
Acceptance Model

The significant change in the consumption pattern of Indonesia’s modernising society––further intensified by the Indonesian Government’s plan to push towards the era of the Industrial Revolution 4.0, has fostered the need for manufacturing companies to create newly automated processes and make the transition to become a digitalised business entity. Enterprise Resource Planning is a software that enables the creation of integration and automation of business processes between various departments within a company, thus creating an effective business strategy. The data that has been acquired from research at a poultry processing company are then being mapped into the ERP software of Odoo V12.0, therefore creating new sets of re-engineered business processes. There are seven newly proposed reengineering business processes––in which only concentrate on the production and technical department within the particular company, by utilising the manufacturing and maintenance modules. The re-engineered business processes are assessed using the Technology Acceptance Model theory, to measure its usability and practicality, which generates the score of Likert’s interpretation above the accepted standard of 1340 and 1227, for both the manufacturing and maintenance modules respectively.  Keywords: Business Process Reengineering, Enterprise Resource Planning, Manufacturing Process, Odoo, Technology Acceptance Model.

scholarly journals Penerapan Enterprise Resource Planning (ERP) Pengadaan Bahan Baku dan Pengelolaan Produksi Pada Perusahaan Furniture Menggunakan ADempiere (Studi Kasus: CV Roland Kencana)

2016 ◽  
Vol 2 (3) ◽  
pp. 117-128
Author(s):  
Hasdi Putra ◽  
Ravi Azhari
Keyword(s):  
Business Process ◽  
Enterprise Resource Planning ◽  
Information Exchange ◽  
Business Processes ◽  
Raw Materials ◽  
Resource Planning ◽  
Production Cycle ◽  
Test Results ◽  
Manufacturing Companies ◽  
Erp Systems

In this era of global competition, companies need to shorten the production cycle, responsive to market dynamics and customer demand and to strengthen information exchange system. In this competitive environment, Enterprise Resource Planning (ERP) is very helpful in integrating the management of all the company's resources. In manufacturing companies such as furniture, raw materials shall be made available for the production process. Shortages of raw materials can be anticipated early through inventory information that can be accessed quickly and accurately so that the business process is still running. This study aims to assist companies in implementing ERP systems by proposing strategies and tactics to overcome the problems encountered in implementing ERP systems. ADempiere as one ERP applications can help manage the transaction data and inventory business processes to improve corporate performance. The stages are carried out in this research is to identify problems, analyze business processes, election ADempiere application modules, implementation and testing of applications. Business processes are identified consisting of sales, purchasing and production. The results of analysis of business processes described in the Business Process Modeling Notation (BPMN) and a working model of the system is shown by the use case diagram. System test results obtained by comparing the ERP system using the manual system. The test results prove that ADempiere can produce the raw material inventory information in real time, generate transaction reports purchases, sales, production, and financial reports automatically so that it can help company leaders make decisions quickly and accurately. 

scholarly journals Constructing A Business Process Network System A-BPNS-NPD

2013 ◽  
Vol 9 (4) ◽  
pp. 343-352
Author(s):  
Takayuki Iida ◽  
Ryosuke Mihara ◽  
Kakuro Amasaka
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Business Process ◽  
Support System ◽  
Business Processes ◽  
New Product ◽  
Network System ◽  
Manufacturing Companies ◽  
Core System ◽  
Progress Management

The authors came up with Amasaka laboratorys Business Process Network System for New Product Developments - A-BPNS-NPD - a business process network system that supports improvements in the way businesses approach new product development. Specifically, it is a core system with four components, each of which is designed to clarify the unspoken business processes that companies use in new product development. The first component is a support system for visualizing business processes. The second is a support system for better planning. The third is a support system for work progress management, which includes a support system for passing on know-how and for expansion and growth. The fourth component is a new product development business process approach model to help companies systematically put the other components into action. The A-BPNS-NPD developed by the authors was verified at manufacturing companies and the desired results were obtained.

Pemodelan Enterprise Arsitektur Sistem Informasi Pemesanan Jasa Percetakan Menggunakan Kerangka TOGAF

2020 ◽  
Vol 4 (2) ◽  
pp. 18
Author(s):  
Bibit - Sudarsono ◽  
Umi - Faddillah
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Enterprise Modeling ◽  
Improve Performance ◽  
Business Opportunity ◽  
Service Information ◽  
Process Architecture ◽  
System Architecture Design ◽  
A Company

Printing service order information systems sometimes experience problems in completing running business processes including, frequent loss and inaccuracy in registering orders from customers, often also losing order data from customers, recording orders often experience errors, resulting inaccurate reporting of order data. A computerized ordering service information system will greatly help improve performance and accuracy in making reports on business processes running at a company. The existence of enterprise modeling of information systems ordering printing services with the TOGAF framework will be a method that greatly helps management make a decision that will synergize with the business process activities at the company. So that the objectives of the system can be achieved properly. The TOGAF framework can be a solution and will help to produce a system architecture design, a business process architecture, a technology architecture, a number of proposed business opportunity strategy proposals and an ongoing system change proposal.

Business processes in the insurance company: The method of operation through separating the key areas of activities

2020 ◽  
Vol 23 (11) ◽  
pp. 1269-1290
Author(s):  
A.A. Turgaeva
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Systems Approach ◽  
Insurance Company ◽  
Entry And Exit ◽  
Control Procedures ◽  
Selection Of

Subject. This article analyzes the business processes in the insurance company, using the method of their operation with the selection of key areas of activity. Objectives. The article aims to describe certain business processes in insurance, highlighting participants, lines of activity, and the sequence of procedures. It analyzes the business process Settlement of Losses, which is one of the significant business processes in the insurance company. Methods. For the study, I used the methods of induction and deduction, analogy, and the systems approach. Results. Based on the analysis and description of business processes in the insurance company and the identification of key elements and steps in terms of the effectiveness of decisions, the article identifies the checkpoints of Entry and Exit, activity direction, and resources of the Settlement of Losses process. Conclusions. The application of the categories that split business processes makes it possible to develop step regulation for all processes and acceptable control procedures for different operations. The presented checkpoints at different steps of the business process will help identify weaknesses and eliminate them by re-checking the point.

scholarly journals Resource Controllability of Business Processes Under Conditional Uncertainty

2021 ◽  
Author(s):  
Matteo Zavatteri ◽  
Carlo Combi ◽  
Luca Viganò
Keyword(s):  
Access Control ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Autonomous Systems ◽  
Research Problem ◽  
Current Research Problem ◽  
Constraint Networks ◽  
Process Engine ◽  
A Current

AbstractA current research problem in the area of business process management deals with the specification and checking of constraints on resources (e.g., users, agents, autonomous systems, etc.) allowed to be committed for the execution of specific tasks. Indeed, in many real-world situations, role assignments are not enough to assign tasks to the suitable resources. It could be the case that further requirements need to be specified and satisfied. As an example, one would like to avoid that employees that are relatives are assigned to a set of critical tasks in the same process in order to prevent fraud. The formal specification of a business process and its related access control constraints is obtained through a decoration of a classic business process with roles, users, and constraints on their commitment. As a result, such a process specifies a set of tasks that need to be executed by authorized users with respect to some partial order in a way that all authorization constraints are satisfied. Controllability refers in this case to the capability of executing the process satisfying all these constraints, even when some process components, e.g., gateway conditions, can only be observed, but not decided, by the process engine responsible of the execution. In this paper, we propose conditional constraint networks with decisions (CCNDs) as a model to encode business processes that involve access control and conditional branches that may be both controllable and uncontrollable. We define weak, strong, and dynamic controllability of CCNDs as two-player games, classify their computational complexity, and discuss strategy synthesis algorithms. We provide an encoding from the business processes we consider here into CCNDs to exploit off-the-shelf their strategy synthesis algorithms. We introduce $$\textsc {Zeta}$$ Z E T A , a tool for checking controllability of CCNDs, synthesizing execution strategies, and executing controllable CCNDs, by also supporting user interactivity. We use $$\textsc {Zeta}$$ Z E T A to compare with the previous research, provide a new experimental evaluation for CCNDs, and discuss limitations.

scholarly journals ANALISIS DAN REKAYASA PROSES BISNIS PADA BAGIAN LAYANAN AKADEMIK DI SEKRETARIAT FAKULTAS SAINS DAN TEKNOLOGI UNIVERSITAS MA CHUNG

2017 ◽  
Vol 12 (3) ◽  
pp. 161
Author(s):  
Andy Lieman Candra
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Value Added ◽  
Standard Operating Procedure ◽  
Business Value ◽  
Process Reengineering ◽  
Cause And Effect ◽  
Standard Operating ◽  
Cause And Effect Diagram

AbstrakSekretariat Fakultas Sains dan Teknologi Universitas Ma Chung merupakan fakultas dimana Penulis melakukan penelitian. Tujuan dari penelitian ini adalah untuk menganalisis proses bisnis yang ada di Sekretariat Fakultas Sains dan Teknologi Universitas Ma Chung berdasarkan dari hasil wawancara dengan beberapa stakeholder yang memiliki kebutuhan ataupun keluhan terhadap setiap proses bisnis yang berjalan, mengidentifikasi permasalahan dari proses bisnis yang kurang efisien dan membuat usulan perbaikan untuk setiap proses bisnis dengan menggunakan pendekatan ilmu Business Process Reengineering (BPR). Penulis juga menggunakan metode analisis nilai tambah pada penelitian ini. Tujuan dari penggunaan metode analisis nilai tambah adalah untuk mengkategorikan langkah maupun elemen kerja ke dalam tiga kategori, yakni value adding, business value adding dan non value adding. Pengaktegorisasian tersebut bertujuan untuk menghilangkan langkah maupun elemen kerja yang termasuk kedalam non value adding dan meminimalkan langkah maupun elemen kerja yang termasuk kedalam business value adding. Penulis mengidentikasi permasalahan setiap proses bisnis dengan menggunakan diagram sebab akibat. Diagram sebab akibat dapat menggambarkan dengan jelas mengenai permasalahan dengan faktor-faktor penyebab yang memengaruhi permasalahan di setiap proses bisnis. Hasil dari penelitian ini adalah pendesainan ulang setiap proses bisnis menurut kebutuhan dan keluhan dari stakeholder dan setiap proses bisnis di Sekretariat Fakultas Sains dan Teknologi didokumentasikan dalam bentuk standard operating procedure (SOP). AbstractSecretariat of Faculty of Science and Technology Ma Chung University is a place where the author conducts research. The purposes of this research are to analyze business processes in Secretariat of Faculty of Science and Technology Ma Chung University based on interview results with some stakeholders who have needs or complaints with ongoing business processes, identify problems of less efficient business processes and make proposed improvements for each business process using the Business Process Reengineering approach. Author also uses value added analysis method on this research. The purpose of using value added analysis method is to categorize steps or tasks in every business process into three categories: value adding, business value adding and non value adding. The categorizations aim to eliminate steps or tasks included into non value adding and minimize steps or tasks included into business value adding. Author identifies problems of each business process by using cause and effect diagram. Cause and effect diagram can clearly illustrate the problems with the underlying factors that affect the problem in each business process. The results of this research are redesigning every business processes according to the interview results with stakeholders about their needs and complaints and also every business process in Secretariat of Faculty of Science and Technology are documented in the form of standard operating procedure. Keywords: Business Process Reengineering, Value Added Analysis, Standard Operating Procedure and Cause and Effect Diagram.

The Design of Enterprise Cooperative Platform Based on Workflow

2014 ◽  
Vol 568-570 ◽  
pp. 1616-1620
Author(s):  
Min Qin ◽  
Shi Quan Qiao
Keyword(s):  
Business Process ◽  
Management System ◽  
Business Processes ◽  
Computer Network ◽  
Workflow Management ◽  
Workflow Management System ◽  
Workflow Engine ◽  
Operation Efficiency ◽  
Business Operation ◽  
Whole Process

At present, the enterprise has many business processes. It need transfer many forms involving personnel, procurement and other aspects. The workflow management system uses computer network to realize the automation of the business process. This paper analyses the workflow management system, describes the operational principle of the workflow engine and presents a cooperative platform design based on workflow. It can effectively track the whole process and realize standardized management. Otherwise, it can enhance the enterprise business operation efficiency.

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