Application of the Six Sigma concept in clinical laboratories: a review

2007 ◽  
Vol 45 (6) ◽  
Author(s):  
Jeremie M. Gras ◽  
Marianne Philippe
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Management Strategy ◽  
Strategy Implementation ◽  
General Electric ◽  
Global Management ◽  
Clinical Laboratories ◽  
Review Articles ◽  
The World ◽  
Potential Applications

AbstractSix Sigma is a global management strategy introduced to the industrial world in the 1980s. This methodology has been widely implemented in companies such as Motorola, General Electric, Allied Signal and many others, with tremendous success in terms of customer satisfaction and global profitability. To achieve similar benefits in the healthcare field, Six Sigma is currently being deployed in several laboratories around the world. Despite this situation, few articles have been published in the peer-reviewed literature on this subject. The aim of this article is to clarify the different aspects of Six Sigma and their potential applications in clinical laboratories, as well as to systematically review articles and books discussing Six Sigma strategy implementation in the laboratory field.Clin Chem Lab Med 2007;45:789–96.

Need of Six Sigma in Testing Laboratories

2017 ◽  
Vol 6 (3) ◽  
pp. 24-40
Author(s):  
Pranil Vijay Sawalakhe ◽  
Sunil V. Deshmukh ◽  
Ramesh R. Lakhe
Keyword(s):  
Health Care ◽  
Customer Satisfaction ◽  
Six Sigma ◽  
Strategy Implementation ◽  
World Health ◽  
Healthcare Sector ◽  
Management Approach ◽  
Testing Laboratories ◽  
Corporate World ◽  
The World

Six Sigma is a universal management approach implemented to companies like Motorola and General Electric. Acknowledging grand success in terms of global profitability and customer satisfaction in corporate world, Health care sector can also be benefited by the application of the same to achieve similar benefits in healthcare sector; Six Sigma is currently being spread in several laboratories around the world. Acknowledging this situation, few articles have been published in the peer-reviewed literature on this subject. The aim of this article is to clearly focus on different features of Six Sigma and its successful applications in testing laboratories, as well as to systematically review articles and books discussing Six Sigma strategy implementation in the laboratory field.

Management Concept of Modern Distance and Open University: Taking Consideration to Social Responsibilities and Operating Performance

2011 ◽  
Vol 268-270 ◽  
pp. 1613-1618
Author(s):  
Fan Li ◽  
Fei Wang
Keyword(s):  
Social Responsibility ◽  
Economic Benefit ◽  
Management Strategy ◽  
Operating Performance ◽  
Management Model ◽  
Open University ◽  
Social Responsibilities ◽  
The World ◽  
Management Concept ◽  
Development Tendency

Paying more attention to economic benefit but less to social responsibility is a problem faced by many Radio & TV universities in China. As the most successful distance education university in the world, the Open University of UK provides much experience on management model. Favorable benefit and well development tendency are gotten by hammering at shouldering community responsibilities and winning public praise with quality. The management strategy of it would make contributions to the development of China’s Radio & TV universities.

Perbaikan Kualitas Produk Batu Bata Merah Dengan Metode Six Sigma-Dmaic (Studi Kasus Cv. Ghatan Fatahillah Karawang)

UNISTEK ◽  
2021 ◽  
Vol 8 (1) ◽  
pp. 6-10
Author(s):  
Egar Naufal Ari Satya ◽  
Wahyudin Wahyudin
Keyword(s):  
Quality Control ◽  
Customer Satisfaction ◽  
Six Sigma ◽  
Quality Standards ◽  
Research Results ◽  
Machine Performance ◽  
Fishbone Diagram ◽  
And Control ◽  
Dmaic Method

Abstrak. Dunia industri yang semakin berkembang akan mengakibatkan banyaknya persaingan. Perus-ahaan yang dapat bersaing adalah perusahaan yang dapat menjaga  kualitas produknya dengan baik sehingga dapat memenuhi kepuasan konsumen. Maka dari itu diperlukan pengendalian kualitas. Penelitian ini difokuskan pada penurunan cacat pada produk batu bata merah di CV. Ghatan Fatahillah dengan metode Six Sigma-DMAIC (Define, Measure, Analyze, Improve, dan Control). Dari hasil penelitian didapatkan DPMO sebesar 36.212 dengan nilai sigma 3,29. Jenis cacat yang paling sering terjadi pada batu bata merah yaitu pecah/patah yaitu sebesar 4.327 atau 59,81% dari total keseluruhan produk yang cacat.  Hasil dari tahap analyze dengan fishbone diagram, ditetapkan penyebab dari pecah/cacat, yaitu: pekerja kurang paham standar kualitas, tidak adanya pemeriksaan produk, pekerja kurang paham prosedur kerja, kinerja mesin tidak stabil, pekerja kurang teliti,  jumlah penggilingan tidak menentu, dan komposisi batu bata tidak menentu. Maka perlu dilakukan usulan perbaikan agar dapat mengurangi jumlah produk yang cacat pada batu bata merah. Kata kunci: DMAIC, DPMO, Pengendalian Kualitas, Six Sigma Abstract. The growing industrial world will result in a lot of competition. Companies that can compete are companies that can maintain the quality of their products well so that they can meet customer satisfaction. Therefore, quality control is needed. This research is focused on reducing defects in red brick products at CV. Ghatan Fatahillah with the Six Sigma-DMAIC method (Define, Measure, Analyze, Improve, and Control). From the research results obtained DPMO of 36,212 with a sigma value of 3.29. The type of defect that most often occurs in red bricks is broken / broken, which is 4,327 or 59.81% of the total defective products. The results of the Analyze stage with the fishbone diagram showed that the causes of breakage / defects were determined, namely: workers do not understand quality standards, lack of product inspection, workers do not understand work procedures, unstable machine performance, workers are not careful, the number of mills is erratic, and composition erratic bricks. So it is necessary to make improvement proposals in order to reduce the number of defective products in red bricks. Keywords: DMAIC, DPMO, Quality Control, Six Sigma

Development of the Critical Loads Concept and Current and Potential Applications to Different Regions of the World

2014 ◽  
pp. 281-293 ◽  
Author(s):  
Jean-Paul Hettelingh ◽  
Wim de Vries ◽  
Maximilian Posch ◽  
Gert Jan Reinds ◽  
Jaap Slootweg ◽  
...  
Keyword(s):  
Critical Loads ◽  
The World ◽  
Potential Applications

The Future of Water

2019 ◽  
pp. 227-232
Author(s):  
Edward B. Barbier
Keyword(s):  
Water Security ◽  
Freshwater Ecosystems ◽  
Freshwater Ecosystem ◽  
World Population ◽  
Policy Reforms ◽  
Global Management ◽  
Market Signals ◽  
The World ◽  
The Future ◽  
The One

This concluding chapter looks at the future of water. There are two possible paths for managing water. First, if the world continues with inadequate governance and institutions, incorrect market signals, and insufficient innovations to improve efficiency and manage competing demands, most chronic water and scarcity problems will continue to worsen. The world will see a future of declining water security, freshwater ecosystem degradation, and increasing disputes and conflicts over remaining water resources. The alternative path to managing water is the one offered by this book. If, in anticipation of the coming decades of increasing water scarcity, humankind is able to develop appropriate governance and institutions for water management, instigate market and policy reforms, and address global management issues, then improved innovation and investments in new water technologies and better protection of freshwater ecosystems should secure sufficient beneficial water use for a growing world population.

scholarly journals Management of Stress: From the Perspectives of the Natural Theory Philosophers

2020 ◽  
Vol 2 (2) ◽  
pp. 69-74
Author(s):  
Ncha Gabriel Bubu
Keyword(s):  
Content Analysis ◽  
Stress Management ◽  
Management Strategy ◽  
The World ◽  
Poor Management

The phenomenon of stress among humans, has become a disturbing one and a source of worry and sorrow for millions of people all over the world. This, in most cases, has resulted in deaths, strokes and paralysis, and if these occur with individuals that are bread winners in families, the consequences could be devastating as members of such families who are dependent on the bread winners would be put into untold hardship which could result in further stress related problems. One important cause of this phenomenon is poor management of stress and the lack of a suitable stress management strategy. This paper examines this phenomenon and argues that the natural theorist approach could be therapeutic. The method adopted is expository and content analysis.

scholarly journals TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM

2021 ◽  
Vol 5 (1) ◽  
pp. 89
Author(s):  
Andi Arfian ◽  
Dede Mustomi ◽  
Juarni Siregar ◽  
Adelia Alvi Yana
Keyword(s):  
Customer Satisfaction ◽  
Data Processing ◽  
Marketing Strategy ◽  
Web Service ◽  
Service System ◽  
Excellent Service ◽  
The World ◽  
Service Businesses ◽  
The Web

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction..

scholarly journals Artikel Manajemen Mutu Terpadu

2019 ◽  
Author(s):  
Nur Afni Syaputri ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Corporate Culture ◽  
Drop Out ◽  
Educational Services ◽  
Customer Education ◽  
The World

The aim of quality management is to ensure that all parts of the organization work together to improve the processes, products, services and corporate culture to achieve long-term success that comes from customer satisfaction. This article was prepared by the author using the system referring to the literature review. The implementation of integrated quality management in education goes through several processes from the preparation, planning, and implementation of the quality of educational services that are expected by education customers. Meeting the expectations of customer education is a quality management paradigm that must be fulfilled, so that those who drop out of school and unemployment can be minimized in the world of our education.

scholarly journals Analisis Perbaikan Proses Shipping Kursi Mobil Dalam Upaya Mengurangi Frekuensi Terjadinya Delay Delivery

2019 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
M Yani Syafei ◽  
Andi Muhamad Yusuf
Keyword(s):  
Customer Satisfaction ◽  
Production Process ◽  
Six Sigma ◽  
Automotive Sector ◽  
Roller Conveyor ◽  
Car Seats ◽  
Temporary Storage ◽  
Moving Base ◽  
A Company

PT. FSI is a company engaged in the automotive sector. Increased demand and efforts to meet customer satisfaction, then encouraging companies to continue to make various improvements including the shipping department, which is to facilitate the delivery of products to customers. One of the causes of the delay in the delivery of products to customers (delay delivery) is that there is a problem in the pre-delivery process, namely the storage conveyor machine. A storage conveyor machine is a machine that connects from the results of the production process to the temporary storage of goods which are then put into trucks to be sent to consumers.<br />The objective achieved in this study was to analyze the causes of the delay delivery in the process of shipping car seats on conveyor storage machines and make improvements to reduce the jammed base pallet frequency on the storage conveyor machine using the six sigma method. Based on the results of the research and analysis that have been carried out, it turns out that the case of the jammed base pallet on the conveyor storage machine is the cause of delay delivery to the customer and then make improvement to overcome or reduce the frequency of jammed base pallet problems on the storage conveyor machine by adding sponges to the shaft roller conveyor. The addition of sponge rolls is intended to increase power when moving base pallet between stations.

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