Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

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Analisis Tingkat Kepuasan Pengguna Sistem Informasi Kerja Praktek dan Skripsi (SKKP) Menggunakan Metode End User Computing Satisfaction (EUCS)

JOURNAL OF APPLIED INFORMATICS AND COMPUTING ◽

10.30871/jaic.v4i1.1645 ◽

2020 ◽

Vol 4 (1) ◽

pp. 17-21

Author(s):

Nanny Raras Setyoningrum

Keyword(s):

Information Technology ◽

User Satisfaction ◽

Ease Of Use ◽

End User ◽

Web Based ◽

Five Dimensions ◽

Level Of Satisfaction ◽

Level Information ◽

User Expectations ◽

End User Computing

The advantages of information technology in the education has developed a lot, especially in universities. An example of the application of tertiary level information technology is the delivery of information presented through the university's official website. One of the web-based systems owned by the STTI Tanjungpinang is the Sistem Informasi Kerja Praktek dan Skripsi (SKKP). With this technology, the process of submitting titles to the registration of practical work trials and student theses has been switched online. Analysis of the level of satisfaction is important to know the extent of expectations and perceptions of system users in an effort to achieve the perfection of an information system and can meet user expectations. One method in analyzing user satisfaction levels is end user computing satisfaction (EUCS). Dimensions in EUCS consist of content, accuracy, format, ease of use and timeliness. This type of research is descriptive research that is intended to describe the phenomena that exist, which took place at this time or in the past. Data collection methods included observation, interviews and distribution of questionnaires with a sample of 35 respondents who were active SKKP users. The results of the analysis of user satisfaction level SKKP STTI Tanjungpinang using the EUCS method of 78.69% with a gap of 21.31% means users are in the range of satisfied categories. From the five dimensions, the variable content has the smallest gap of 8.69% while the largest gap is in the accuracy variable, which is 32.02%.

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User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

Unnes Journal of Public Health ◽

10.15294/ujph.v7i2.19305 ◽

2018 ◽

Vol 7 (2) ◽

pp. 120-125

Author(s):

Asih Prasetyowati ◽

Roro Kushartanti

Keyword(s):

Primary Care ◽

Information System ◽

Information Systems ◽

User Satisfaction ◽

Ease Of Use ◽

End User ◽

Cross Sectional ◽

Satisfaction Index ◽

Care Information ◽

End User Computing

Abstract Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient. Keywords : information systems, user satisfaction, primary care, EUCS Model Abstrak Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN). Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care. Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien. Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

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User Satisfaction Analysis of Online Public Access Catalog Using End User Computing Satisfaction Method

PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic ◽

10.33558/piksel.v9i1.2493 ◽

2021 ◽

Vol 9 (1) ◽

pp. 45-62

Author(s):

Dista Trianisfi ◽

Nurfaizah Nurfaizah ◽

Eka Tripustikasari

Keyword(s):

User Satisfaction ◽

Ease Of Use ◽

Public Access ◽

End User ◽

Content Variable ◽

Spss Software ◽

Satisfaction Analysis ◽

End User Computing

Libraries are organizations with the activities of collecting, processing, disseminating, preserving, and presenting information that in which the Online Public Access Catalog (OPAC) have been widely adopted. However, the analysis of OPAC satisfaction is still rare. This study discusses the analysis of user satisfaction of OPAC. This study aims to determine the effect of content dimensions, accuracy, format, ease of use, and timeliness using the End User Computing Satisfaction (EUCS) method, a method for measuring the level of user satisfaction of a system. SPSS software was used to analyze user satisfaction. Sig. value of the content variable is greater than 0.1 (0.667), hence the hypothesis zero (H0) is accepted. It means that the content variable has no effect on user satisfaction. Sig. value for the accuracy variable is less than 0.1 (0.009), hence the H0 is rejected. Therefore, the accuracy variable has an effect on user satisfaction. Sig. value of the format variable is less than 0.1 (0.054), hence H0 was rejected, implying that the format variable has an effect on user satisfaction. Sig. value of the ease of use variable is greater than 0.1 (0.700), hence H0 is accepted, meaning that the ease of use variable has no effect on user satisfaction. Sig. value of the timeliness variable was 0.120 (> 0.1), hence H0 is accepted. Therefore, the timeliness variable has no effect on user satisfaction.

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Analisis Faktor Kepuasan Pengguna Layanan Website SKCK Online Menggunakan Metode End User Computing Satisfaction (EUCS)

INFORMAL: Informatics Journal ◽

10.19184/isj.v5i2.18669 ◽

2020 ◽

Vol 5 (2) ◽

pp. 72

Author(s):

Yanuar Nurdiansyah ◽

Eka Putri Agustini Wulandari ◽

Diah Ayu Retnani Wulandari

Keyword(s):

User Satisfaction ◽

Statistical Test ◽

Ease Of Use ◽

End User ◽

Reliable Test ◽

Level Of Satisfaction ◽

Content Variable ◽

Valid Test ◽

Area Data ◽

End User Computing

One of the main duties of the police is to provide services to the community, namely the preparation of Police Record Certificate (SKCK). Making SKCK based online to facilitate the community in making SKCK. But there are some online SKCK users, there are still many problems that arise and criticism of online SKCK. Therefore it is necessary to measure the level of satisfaction and analyze the factors that affect user satisfaction with online SKCK. This study uses the End User Computing Satisfaction (EUCS) method. This type of research is quantitative by distributing questionnaires to SKCK registrants in the Banyuwangi area. Data analysis was carried out by using valid test, reliable test, descriptive statistical test, F test and T test using SPSS 22. The results of the descriptive test with the Likert scale in order of the largest, namely the content variable with a percentage of 85.4%, are included in the Very Satisfied category, the 80.4% timeliness variable is included in the Very Satisfied category, the 75.8% ease of use variable is included in the Satisfied category, the 73.2% format variable is included in the Satisfied category and 67.5% accuracy variable is included in the Satisfied category.

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Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

Applied Information System and Management (AISM) ◽

10.15408/aism.v3i2.14516 ◽

2020 ◽

Vol 3 (2) ◽

pp. 119-123

Author(s):

Nur Aeni Hidayah ◽

Elvi Fetrina ◽

Alvali Zaqi Taufan

Keyword(s):

Information System ◽

User Satisfaction ◽

System Reliability ◽

Educational Institution ◽

Sampling Technique ◽

Ease Of Use ◽

Practical Consideration ◽

End User ◽

Academic Information ◽

End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data. This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

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End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2021863586 ◽

2021 ◽

Vol 8 (6) ◽

pp. 1237

Author(s):

Aditia Angga Perdana ◽

Meinarini Catur Utami ◽

Qurrotul Aini

Keyword(s):

Customer Satisfaction ◽

Real Time ◽

User Satisfaction ◽

Random Sampling ◽

Simple Random Sampling ◽

Ease Of Use ◽

Partial Least Square ◽

Equation Modeling ◽

End User ◽

End User Computing

Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 Mobile, sebagai fasilitas pemesanan servis kendaraan secara online yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada bugs, tidak ada fitur real-time chat serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 Mobile. Metode riset ini menerapkan End-User Computing Satisfaction (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 Mobile. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara simple random sampling. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan tool SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H0 ditolak untuk empat variabel dan H0 diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 Mobile yaitu: accuracy, content, format dan ease of use. AbstractToyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra that engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented to make it easier for users, therefore it is considered to speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature, and some users still have difficulty using the application, hence it is prominent to conduct study dealing with end-user satisfaction. The aim of this research is to analysis of end-user satisfaction level and determine the variables that impact end-user satisfaction of the AUTO2000 Mobile Application. This research method deals with End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The research subject in this study are AUTO2000 Mobile users. The population consist of 252 respondents and questionnaires are distributed online and offline with simple random sampling. Furthermore, the obtained data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H0 is rejected for four variables and H0 is accepted for one variable. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.

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Analisis Sistem Informasi Union Catalogue Perpustakaan UIN Raden Fatah Palembang dengan Pendekatan EUCS

TAMADDUN: Jurnal Kebudayaan dan Sastra Islam ◽

10.19109/tamaddun.v18i2.2787 ◽

2018 ◽

Vol 18 (2) ◽

pp. 182-187

Author(s):

Rusmiatiningsih

Keyword(s):

User Satisfaction ◽

Information Needs ◽

Total Sample ◽

Academic Community ◽

End User ◽

Average Value ◽

A Value ◽

Level Of Satisfaction ◽

High Level ◽

End User Computing

The Library of UIN Raden Fatah Palembang is one of the university libraries that uses a system automation and union catalog system to meet the information needs of the academic community. This study aims to determine the level of satisfaction of users in utilizing union catalog using the End User Computing Catalog Satisfaction (EUCS) approach. This study uses a quantitative method with a total sample of 100 visitors to the Palembang Raden Fatah UIN Library. From the calculation of the mean and grand mean it was found that the subvariable content obtained a high score of 3.98, the subvariable accuracy obtained a high score of 3.97. In the subvariabel the format obtained a high score of 4.09. punctuality earned a high score of 4.01. The grand mean catalog satisfaction variable together with the End User Computing Satisfaction approach, obtained a value of 4.03 from the average value of 5 satisfaction subvariables. With a value of 4.01 which indicates that user satisfaction is at a high level. Keywords: author guidelines, Pustaka Budaya, article template

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Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method

Jurnal Teknologi Informasi dan Komunikasi (TIKomSiN) ◽

10.30646/tikomsin.v9i2.578 ◽

2021 ◽

Vol 9 (2) ◽

pp. 25

Author(s):

Wika Aditya Ramadhan ◽

Setiyowati Setiyowati ◽

Bebas Widada

Keyword(s):

User Satisfaction ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Ease Of Use ◽

Coefficient Of Determination ◽

Online Information ◽

Satisfaction Level ◽

End User ◽

Independent Variable ◽

End User Computing

Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.

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Edmodo E-Learning Analysis using End-User Computing Satisfaction Method (Case Study: Senior High School 1 Sampang)

IJCONSIST JOURNALS ◽

10.33005/ijconsist.v3i1.58 ◽

2021 ◽

Vol 3 (1) ◽

pp. 01-06

Author(s):

Khusnia Nur Rachmah ◽

Ahmad Nashirul Haq ◽

Nur Hasan Assobarry ◽

Fariza Nanda Sabila ◽

Tri Lathif Mardi Suryanto

Keyword(s):

High School ◽

Information Technology ◽

User Satisfaction ◽

Senior High School ◽

Ease Of Use ◽

Learning System ◽

End User ◽

E Learning ◽

End User Computing

The development of information technology that continues to grow in all aspects of life which makes human work more efficient and effective. The current COVID-19 pandemic is one of the conditions in which people's activities are hindered and limited in their daily activities. The application of Information Technology is a solution that can be applied for the sustainability of community activities in the midst of this pandemic, one of which is the education sector. Edmodo's E-Learning system is one of the most widely used e-learning systems for the teaching and learning process. The application of e-learning certainly changes the way students learn from offline to online. EUCS (end-user computing satisfaction) is one of the methods used to analyze user satisfaction of an information system, where this method has 5 variables, namely content, accuracy, format, ease of use, and timeliness. The case study of Senior High School 1 Sampang will be the object of this research, where the EUCS method is used to measure the satisfaction of end users of the Edmodo E-Learning system. Data was collected by distributing questionnaires to active students at Senior High School 1 Sampang by obtaining a sample of 80 respondents. From the results of the research conducted, it was found that the EUCS method can be applied to the Edmodo E-Learning system at Senior High School 1 Sampang because the data obtained from the respondents was declared valid and reliable so that it can be relied upon in measuring end user satisfaction with the Edmodo E-learning system, while the factors - the factors of the EUCS method that affect the satisfaction of the end user of the Edmodo E-Learning system at Srnior High School 1 Sampang are the content and accuracy factors.

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The Influence of End User Computing System (EUCS) on User Satisfaction: The Case of a Logistic and Courier Service Company

The International Journal of Social Sciences and Humanities Invention ◽

10.18535/ijsshi/v5i12.03 ◽

2018 ◽

Vol 5 (12) ◽

pp. 5103-5110

Author(s):

Rudzi Munap ◽

Siti Nor Bayaah Ahmad ◽

Sofhinaz Abdul Hamid ◽

Mirza Fareed Beg MM Talib Beg

Keyword(s):

Significant Relationship ◽

User Satisfaction ◽

Computing System ◽

Ease Of Use ◽

Front Line ◽

Over The Counter ◽

Five Dimensions ◽

Level Of Satisfaction ◽

Courier Service ◽

Product Delivery

In any service and product delivery organizations, front-line employees play a key role in interacting with customers. The organization seek information from the customers; make sense of the information and by using an information system provided they further take action to meet customer demands. The interactions between front-line employees and customers influence the overall perception of the service quality and ultimately, customer satisfaction within the services context. This is because services are characterized by inseparability and intangibility, and it is often the employees themselves who deliver the service and act as a communication channel. Since satisfied employees are likely to treat customers better and offer an improved service, therefore it is vital for an organization to understand the needs and expectations of their employees to increase their level of satisfaction. The present study was using one of the main logistic and courier services in Malaysia by evaluating the effectiveness and efficiency of its over-the-counter system. Using the original model Doll and Torkzadeh (1988), self-administered questionnaires were distributed to 234 employees located at selected branches in Klang Valley, Malaysia. Findings indicated that among the five dimensions of users’ satisfaction namely content, accuracy, format and timeliness; show positive significant relationship with the user’s satisfaction. Only ease-of-use indicated no significant relationship. It has proven that front-line employees play a significant role in the overall service rating, organizations should be more considerate and provide attention in managing their performance. The findings of the study can provide valuable information to postal organizations that have adopted or are thinking about adopting a new retail system. These postal organizations will have better opportunity to gain insights in order to make the adoption successful as they get to know how end users perceive content, accuracy, format, ease of use and timeliness of the system.

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