Knowledge Management and its Impact on Organisations: An Assessment of Initiatives in the Industry

Knowledge management (KM) has gained a lot of importance due to the value, which it has offered to the organizations. It has been observed that Information Technology (IT) has further made this task easier. KM efficiency of an organization varies due to its KM capabilities. KM initiatives in the industry are numerous and IT is an important tool to get these implemented. This paper helps to understand the organizational impact of KM initiatives and its assessment. The paper has two parts. The first part, which talks about organizational impact of KM is exploratory in nature. The second part is based on primary data collected from listed BSE companies. Data is analyzed to check whether organizations, which are practicing KM, are aware that they are doing KM. The paper concludes that better the KM capabilities, better will be the KM implementation results. The benefits of KM are both tangible and intangible. The paper would be helpful to the industry and to the researchers and would facilitate future research in the area to assess the impact on performance by organisations applying KM.

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The impact of knowledge management processes on organisational performance

Journal of Enterprise Information Management ◽

10.1108/jeim-01-2014-0003 ◽

2015 ◽

Vol 28 (2) ◽

pp. 167-185 ◽

Cited By ~ 19

Author(s):

Mohammed Tubigi ◽

Sarmad Alshawi

Keyword(s):

Knowledge Management ◽

Pilot Study ◽

Conceptual Model ◽

Airline Industry ◽

Primary Data ◽

Future Research ◽

Organisational Performance ◽

Content Type ◽

Preliminary Study ◽

The Impact

Purpose – The purpose of this paper is to evaluate knowledge management (KM) processes and to investigate their impact on organisational performance (OP) within the context of the airline industry (AI). Design/methodology/approach – An inductive and deductive qualitative approach was used based on a preliminary study. A pilot study was conducted which involved the use of interviews as a primary data collection method. Content analysis was used to extract and analyse themes from the data. Findings – The study showed that knowledge usage is the most influential aspect of KM in terms of the impact on OP. Moreover, the study revealed that knowledge transfer is a common KM process employed by organisations. Research limitations/implications – This study outlined the findings of a pilot study which aimed to test a proposed conceptual model and to provide an initial understanding of the interrelationships between KM processes and OP. To this end, a number of interviews were conducted in order to consolidate a conceptual model. As such, the nature of this preliminary study imposed some time and context limitations. These limitations will be dealt within later stages of the research journey. Originality/value – The value of the study is generated from the extensive review of the literature it provided which enhanced proposing a conceptual model that was initially tested with the aim of defining an appropriate KM processes within a unique and yet untested context as well as describing the impact of these processes on OP. Determination of KM processes is expected to set a guideline for future research in the AI.

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An Empirical Investigation of Knowledge Management Strategy and Information Technology Strategy on Performance

Asian Social Science ◽

10.5539/ass.v15n5p44 ◽

2019 ◽

Vol 15 (5) ◽

pp. 44

Author(s):

Chih-Hsiung Chang ◽

Yang-Ching Yen

Keyword(s):

Information Technology ◽

Knowledge Management ◽

Empirical Data ◽

Future Research ◽

It Strategy ◽

Theoretical Frameworks ◽

Positive Effects ◽

Km Strategy ◽

Positive Direct ◽

The Impact

Recently, a great number of theoretical frameworks have been proposed to develop the linkages between knowledge management (KM) and organizational strategy. While there has been much theorizing and case study in the area, validated research models integrating KM strategy and information technology (IT) strategy for empirical testing of these theories have been scarce. It is thought that the rapid progress of IT has been provided a good solution to support KM practices. Choosing the proper ITs to fit with different KM strategies is critical for organizations. Effective KM activities require employing KM strategies, as well as IT, appropriately. That is, as long as the KM strategy has been determined within an organization, the IT strategy must be followed. In this present research, we try to develop and examine a research model for explaining the relationships between KM strategy, IT strategy, and their effects on performance. Empirical data for hypotheses testing are collected from top-ranked companies in Taiwan; yielding 161 valid samples. The findings showed that KM strategy has a positive direct effect upon IT strategy; KM strategy and IT strategy have significant positive effects upon KM performance and IT performance respectively, and then collectively, have the impact upon business performance. Finally, from the empirical data analysis, meaningful findings and conclusions are derived, and suggestions for future research are proposed and discussed.

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Prospects & Challenges of Implementing Knowledge Management System in IT Industry

Pakistan Journal of Engineering Technology & Science ◽

10.22555/pjets.v7i1.2085 ◽

2018 ◽

Vol 7 (1) ◽

Author(s):

Syed Mubashir Ali ◽

Asim Iftikhar

Keyword(s):

Information Technology ◽

Knowledge Management ◽

Information Sources ◽

Knowledge Management System ◽

Management Systems ◽

Future Research ◽

Recent Past ◽

It Industry ◽

Strategic Information ◽

Strategic Information Systems

Recent past has seen an epidemic growth in the adoption of strategic information systems. In order to be successful, enterprises are putting in huge investments into implementation of information technology (IT) and knowledge management systems (KMS). KMS implementation in an IT industry has been discussed in this paper. Several challenges including multiple information sources, access control, and employee’s mistrust among others are being identified along with their possible solutions. Later foreseen benefits of KMS implementation including quicker problem identification, faster response time, and cost saving among others are being highlighted. The paper concludes with revealing future research possibilities.

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Determinants Of Knowledge Management Success In Public Companies In Kenya

Advances in Social Sciences Research Journal ◽

10.14738/assrj.83.9944 ◽

2021 ◽

Vol 8 (3) ◽

pp. 522-538

Author(s):

Zammary Jepkorir Sacho ◽

Thomas A. Senaji

Keyword(s):

Information Technology ◽

Organizational Culture ◽

Knowledge Management ◽

Overall Response Rate ◽

Response Rate ◽

Leader Behavior ◽

Primary Data ◽

Public Companies ◽

Knowledge Strategy ◽

Descriptive Survey

In a knowledge economy, the need to ensure knowledge management success is imperative because it determines the success of an organization. Consequently, in order to improve and sustain their competitive advantage, many companies are also exploring the field of knowledge management. We examined factors that influence knowledge management success, namely organizational culture, knowledge strategy, information technology and leader behavior using a descriptive survey of 216 low, middle and top-level managers from public companies in Kenya based in Nairobi. Primary data was collected using structured questionnaires. The overall response rate was 72 percent. Descriptive statistics were used to summarize the analyzed survey data into frequencies and means. The findings were that organizational culture (β = 0.185, t = 5.436, p < 0.001), knowledge strategy (β = 0.368, t = 9.622, p < 0.001), information technology (β = 0.338, t = 9.247, p < 0.001) and leader behavior (β = 0.187, t = 4.764, p < 0.001) had a positive and significant influence on knowledge management success. Based on these findings, it is recommended that organizations have a knowledge strategy and enhance their information technology because these were found to have the greatest influence on knowledge management success.

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Teams of Leaders Concept (ToL) and E-Business Operations

Encyclopedia of E-Business Development and Management in the Global Economy ◽

10.4018/978-1-61520-611-7.ch048 ◽

2010 ◽

pp. 488-503

Author(s):

Dag von Lubitz

Keyword(s):

Information Technology ◽

Knowledge Management ◽

Paradigm Shift ◽

Scientific Revolution ◽

Global Economy ◽

Business Operations ◽

The World ◽

Impact Of Technology ◽

The Impact ◽

Information And Knowledge Management

Information Technology (IT), and the subsequent broad acceptance of Information and Knowledge Management (IM/KM) methods revolutionized the way business is thought of and practiced. With e-business facilitating the ability to do more, more, faster, at a wider range, and to influence ever larger and more diverse consumer groups, the impact of technology on commerce, finance, and global economy has been frequently compared to the “paradigm shift” that Kuhn (1970) proposed as the essence of scientific revolution. Yet, despite the transformational influence of modernity on the ancient art, the fundamental principles of business have not changed: overreliance on the facilitation of business operations as the substitution for the adherence to the soundness of their conduct fuelled rampant growth of corporate laisse faire, and already twice brought the world to the brink of economic disaster (Stiglitz, 2003; Steingart, 2008).

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Poverty and Prosperity: Impact on Livelihood Assets of Billion Trees Afforestation Program in Khyber Pakhtunkhwa (KPK), Pakistan

Forests ◽

10.3390/f10100916 ◽

2019 ◽

Vol 10 (10) ◽

pp. 916

Author(s):

Rauf ◽

Khan ◽

Shah ◽

Zada ◽

Malik ◽

...

Keyword(s):

Ordinary Least Squares ◽

Primary Data ◽

Future Research ◽

Positive Contribution ◽

Sustainable Livelihood ◽

Natural Forests ◽

Khyber Pakhtunkhwa ◽

Livelihood Assets ◽

The Impact ◽

Afforestation Program

In this study, we assessed the impact of the Billion Trees Afforestation Program (BTAP) on the livelihood of local household in Khyber Pakhtunkhwa Province (KPK). BTAP is the largest ban-logging afforestation program in Pakistan, which aims to conserve natural forests, promoting rural livelihoods and reducing poverty. Primary data from 360 local inhabitants were collected and analyzed using descriptive and econometric methodologies that include ordered logit model and ordinary least squares (OLS) respectively. In specific, a wealth index, household income, and five assets of sustainable livelihood have been considered to measure the impact of BTAP. We found that there is a strong and positive contribution of BTAP to the improvement of a rural community’s livelihood. Results showed that BTAP based households earn 4% more income and possess around 35% more assets. These findings suggest that BTAP has considerable effect on increase in livelihood assets. This study continues the discussion with several practical implications of this along with recommendations for future research.

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The Impact of Technological Frames on Knowledge Management Procedures

Encyclopedia of Information Communication Technology ◽

10.4018/978-1-59904-845-1.ch054 ◽

2009 ◽

pp. 401-412

Author(s):

Chun-Tsung Chen

Keyword(s):

Information Technology ◽

Knowledge Management ◽

Social Aspect ◽

Knowledge Management Systems ◽

Technological Frames ◽

The Social ◽

Management Procedures ◽

Group Members ◽

Technological Frame ◽

The Impact

This article intended to explore technological frames held by organisational group members that implicitly served to shape their interpretations of events to give meaning and deliver actions in knowledge management procedures. The research used the existing technological frame (Orlikowski & Gash, 1994) concept to interpret the social aspect of the problems associated with the introduction and utilisation of information technology in conducting knowledge management systems. This research was carried out in the context of four different industries in Taiwan and four cases based on each industry were chosen.

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A Survey of the Literature on Unintended Consequences Associated with Health Information Technology: 2014–2015

Yearbook of Medical Informatics ◽

10.15265/iy-2016-036 ◽

2016 ◽

Vol 25 (01) ◽

pp. 13-29 ◽

Cited By ~ 13

Author(s):

J. Abraham ◽

L. L. Novak ◽

T. L. Reynolds ◽

A. Gettinger ◽

K. Zheng

Keyword(s):

Information Technology ◽

Time Series ◽

Health Information Technology ◽

Health Information ◽

Unintended Consequences ◽

Adverse Outcomes ◽

Future Research ◽

Health It ◽

Recorded Data ◽

The Impact

SummaryObjective: To summarize recent research on unintended consequences associated with implementation and use of health information technology (health IT). Included in the review are original empirical investigations published in English between 2014 and 2015 that reported unintended effects introduced by adoption of digital interventions. Our analysis focuses on the trends of this steam of research, areas in which unintended consequences have continued to be reported, and common themes that emerge from the findings of these studies.Method: Most of the papers reviewed were retrieved by searching three literature databases: MEDLINE, Embase, and CINAHL. Two rounds of searches were performed: the first round used more restrictive search terms specific to unintended consequences; the second round lifted the restrictions to include more generic health IT evaluation studies. Each paper was independently screened by at least two authors; differences were resolved through consensus development.Results: The literature search identified 1,538 papers that were potentially relevant; 34 were deemed meeting our inclusion criteria after screening. Studies described in these 34 papers took place in a wide variety of care areas from emergency departments to ophthalmology clinics. Some papers reflected several previously unreported unintended consequences, such as staff attrition and patients’ withholding of information due to privacy and security concerns. A majority of these studies (71%) were quantitative investigations based on analysis of objectively recorded data. Several of them employed longitudinal or time series designs to distinguish between unintended consequences that had only transient impact, versus those that had persisting impact. Most of these unintended consequences resulted in adverse outcomes, even though instances of beneficial impact were also noted. While care areas covered were heterogeneous, over half of the studies were conducted at academic medical centers or teaching hospitals. Conclusion: Recent studies published in the past two years represent significant advancement of unintended consequences research by seeking to include more types of health IT applications and to quantify the impact using objectively recorded data and longitudinal or time series designs. However, more mixed-methods studies are needed to develop deeper insights into the observed unintended adverse outcomes, including their root causes and remedies. We also encourage future research to go beyond the paradigm of simply describing unintended consequences, and to develop and test solutions that can prevent or minimize their impact.

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Barriers to tacit knowledge retention: An understanding of the perceptions of the knowledge management of people inside and outside the organisation

SA Journal of Information Management ◽

10.4102/sajim.v15i2.556 ◽

2013 ◽

Vol 15 (2) ◽

Cited By ~ 6

Author(s):

Jacky Bessick ◽

Visvanathan Naicker

Keyword(s):

Information Technology ◽

Knowledge Management ◽

Tacit Knowledge ◽

Quantitative Research ◽

Target Population ◽

Knowledge Retention ◽

Research Approach ◽

Knowledge Loss ◽

Private And Public ◽

The Impact

Background: Knowledge loss causes challenges for organisations that wish to remain competitive. These organisations must identify the risks that could lead to knowledge loss and become aware of issues that affect knowledge retention.Objectives: The objective of this research was to identify tacit knowledge retention barriers that could cause knowledge loss in an organisation. The paper presents a framework for the assessment of the impact of these barriers and discusses the research findings in order to critique that framework.Method: A quantitative strategy was used to interpret the findings. The target population is information technology (IT) professionals in a government organisation. Interviews were conducted in order to produce a more context-sensitive interpretation of the findings. A quantitative research approach was used to ensure the findings would precisely reflect the target population.Results: The majority of respondents confirmed that career development requires professional development, training prospects and improves the employability of employees. The agreed result was that respondents seek autonomy, that is, the ability to make decisions. Job stress and burnout are experienced because of problems with in filling posts, and the competition between the private and public sectors for experienced IT employees.Conclusion: Certain determinants were found that affect barriers in knowledge management: organisational commitment, job satisfaction, job characteristics and talent management. These need to be measured to prevent barriers from occurring. Implications are drawn from the study; these provide a focus for further research to bridge some gaps in information technology that currently limit the widespread use of knowledge management.

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