scholarly journals PENGARUH KUALITAS NIGHTLIFE ATTRACTION TERHADAP KEPUASAN WISATAWAN DI KAWASAN PRAWIROTAMAN

2020 ◽  
Vol 3 (1) ◽  
pp. 76-84
Author(s):  
Nur Asriatul Kholifah ◽  
Bakti Setiawan ◽  
Bambang Sunaryo
Keyword(s):  
Quantitative Methods ◽  
Qualitative Data ◽  
Know How ◽  
Tourist Satisfaction ◽  
Tourism Product ◽  
Level Of Satisfaction

ABSTRAKNightlife attraction merupakan komponen produk wisata yang penting tetapi kurang mendapat perhatian. Tujuan dari penelitian ini adalah mengetahui bagaimana wisata malam memiliki pengaruh pada kepuasan wisatawan terhadap kawasan Prawirotaman. Penelitian ini merujuk pada teori kualitas produk wisata yang mencakup atraksi wisata, amenitas, dan aksesibilitas yang menggunakan metode kuantitatif didukung dengan data kualitatif. Pengambilan data dilakukan dengan kuesioner pada wisatawan dan wawancara kepada pihak pengelola kemudian dianalisis dengan analisa Servqual, CSI, dan IPA. Hasil penelitian ini menunjukkan bahwa kualitas nightlife di Kawasan Prawirotaman masih jauh di bawah tingkat harapan wisatawan. Hal ini mengindikasikan tingkat kepuasan wisnus maupun wisman terhadap kawasan wisata Prawirotaman masih rendah. Terdapat beberapa indikator yang mempengaruhi tingkat kepuasan wisnus dan wisman yang dapat menjadi perhatian bagi pengelola dan pemerintah dalam meningkatkan kualitas nightlife attraction. Kesimpulan dari penelitian ini yaitu rendahnya kualitas elemen produk 3A (atraksi, amenitas, dan aksesibilitas) mempengaruhi kepuasan wisatawan secara keseluruhan. Kata Kunci : Nightlife Attraction, Kepuasan Wisatawan, Kawasan Wisata INFLUENCE OF QUALITY OF NIGHT ATTRACTION PRODUCTS TO TOURISTS SATISFACTION IN PRAWIROTAMANABSTRACT ABSTRACTNightlife attraction is an important component of tourism product but less attention. The purpose of this research is to know how the night attraction has an influence on tourists satisfaction in Prawirotaman. This study refers to quality of tourism product’s theory that include attractions, amenity, and accessibility that uses quantitative methods supported by qualitative data. The data were collected by questionnaire on the tourists and interview to the manager then analyzed by Servqual, CSI, and IPA analysis. These results indicate the quality of nightlife attraction in Prawirotaman area is still far below the tourist’s expectations. This indicates the level of satisfaction from domestic and international tourists towards Prawirotaman are still low or very dissatisfied. There are several indicators that affect the level of domestic and international tourists satisfaction can be a concern for managers and governments in improving quality of night attraction. The conclusion is the low quality of 3A product element (attraction, amenities, and accessibility) influence the whole tourist satisfaction. Keywords: Nightlife Attraction, Tourist Satisfaction, Tourism Area

scholarly journals The Measurements of Tourist Satisfaction Levels on Attractions, Accessibility, and Amenities in Pulesari Tourism Village, Sleman Regency

2020 ◽  
Vol 4 (1) ◽  
pp. 48
Author(s):  
Muhammad Dzulkifli
Keyword(s):  
Mixed Method ◽  
Qualitative Data ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Qualitative And Quantitative ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive ◽  
Depth Interviews

This study aimed to determine the level of tourist satisfaction and the performance of attractions, accessibilities, and amenities (3As) in Pulesari Tourism Village (PTV). This study uses both qualitative and quantitative (mixed method). The population in this study was tourists who visited PTV during the period of August to September 2018. A hundred samples were collected using Purposive Sampling method. Data were collected by distributing questionnaires, in-depth interviews, field observations, and documentation. Gradual quantitative-qualitative data analysis is used as a technique to analyse the data. It begins with Likert satisfaction analysis, Importance Performance Analysis, and qualitative descriptive analysis. The results showed that the level of tourist satisfaction was in the satisfied category. Managers need to improve the quality of attraction components and become a priority to meet tourist expectations. Based on this study, the results show that the quality of the 3As component influences the level of satisfaction of visiting tourists. The three components become unity and support each other. A low assessment of one component can be improved by other components that are perceived to have better quality.

scholarly journals Tourist satisfaction: an analysis of tourists visiting historic centres in Portugal

2021 ◽  
Vol 15 (1) ◽  
pp. 6-25
Author(s):  
Ana Sofia Duque ◽  
Paulo Carvalho ◽  
Nuno Almeida
Keyword(s):  
Quality Of Experience ◽  
Hypothesis Test ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Antecedents And Consequences ◽  
Questionnaire Surveys ◽  
June July ◽  
Very High

Achieving tourist satisfaction is one of the main goals of destinations, companies and managers in the field of tourism. To better understand this key concept, we have studied other associated constructs that we call antecedents and consequences, such as tourist motivations, quality of experience and loyalty to the destination. It was decided to achieve the proposed goals by conducting questionnaire surveys with non-resident tourists in Portugal over the three high tourist season months, which are regarded as June, July and August. The sample was collected in five of Portugal’s main historical centres, namely, Porto, Coimbra, Lisbon, Évora and Faro. With this study it was possible to confirm that the level of satisfaction of tourists, who visit historic centers in Portugal, is very high. It was also possible to verify the existing connection between the various constructs developed in the research, through the hypothesis test. Keywords: Tourist satisfaction; Tourist motivations; Quality of the experience; Loyalty to the destination.

A New Frontier in the Satisfaction of the Cultural Tourist

2014 ◽  
pp. 1356-1374
Author(s):  
Giuseppe Tardivo ◽  
Angela Scilla ◽  
Milena Viassone
Keyword(s):  
Qr Code ◽  
Information Communication ◽  
Five Dimensions ◽  
Tourist Satisfaction ◽  
Cultural Sites ◽  
Level Of Satisfaction ◽  
New Frontier ◽  
Cultural Sector ◽  
Use Of Knowledge

The world of cultural heritage is experiencing a fervent phase of promotion and enhancement of its assets, thanks to the innovative use of knowledge and information communication tools. Tourists do not need new products and new services for their satisfaction but demand new experiences. Thanks to ICT in the cultural sites and the diffusion of social media, mobile life, and Internet devices, the tourist can visit the same area feeling a new emotion and new experience. Given the increasing importance of the technologic innovation in cultural sector for a timely communication with the tourist, this chapter aims at measuring the tourist satisfaction towards the quality of the QR Code, while also providing important development strategies. The analysis is carried out through the administration of the SERVPERF questionnaire to 191 users aged between 18 and 40 years, asking them to express their level of satisfaction towards this service on the basis of a 7-points Likert scale. The tourism satisfaction for QR Codes is good but not uniform among the five dimensions.

scholarly journals The Concept of Peace in the Al-Qur'an Pespective

2018 ◽  
Vol 1 (3) ◽  
pp. 30-41
Author(s):  
Mukhtar Nuhung ◽  
Abdul Rahim
Keyword(s):  
Qualitative Data ◽  
Human Life ◽  
Human Beings ◽  
Peace Of Mind ◽  
Know How ◽  
Textual Interpretation ◽  
Library Research ◽  
Or Groups ◽  
The Stability

Conflicts, disputes, and acts of terrorism have become a daily scene, both in the nature of individuals, communities, tribes, religions, and even between nations. Al-Quran as a way of live always leads Muslims to live safely and peace away from the conflict. Thus, the main problem arising from this research is how the concept of peace in the Qur'an. This discussion aims to know how the nature of peace, how the form of peace, and how the goals and benefits of peace according to the Qur'an. It is intended to provide a comprehensive understanding of the concept of peace that exists in the Quran. The research is a library research which is qualitative. Data and information obtained through several literatures were analyzed using content analysis. The approach used was the "science of interpretation" with the method maud} u> i> / thematic. In interpreting the data, some interpretation techniques were used: textual interpretation, linguistic, socio-historical, systemic, and logical interpretation, The results show that there were verses in the Qur'an that explains about peace meaning human being free from conflict and war, free from civil instability and free from disturbance of riot, violence and so on. The concept of the Quran on peace is the order of peace (is} la> h}), and the command to reconcile conflicting people or groups. The object of peace is humanity as a whole. Peace aims to stop conflict between human beings. Both reconcile directly between the conflict, as well as peace through the mediator. The benefits of peace are; ensuring the stability of security and economy, the creation of a sense of peace of mind in marriage, community and nation, The implications of the study emphasize that the study of verses on the concept of peace in the Qur'an includes the needs of human life in national and state society, so it needs to be developed primarily in the current era of globalization, because the analysis of the verses of peace can provide motivation, inspiration and innovative spirit to elaborate the values of togetherness in living life in various aspects which in turn mankind can improve the quality of life in qur'ani. This study is not only limited to knowing and understanding but by applying it in everyday life by minimizing the occurrence of conflict, violence, discrimination, injustice so as to realize safe and peaceful people who love togetherness in knitting life in this world that is safe, happy and prosperous .

Foreign tourist satisfaction, commitment and revisit intention: exploring the effect of environmental turbulence in the Arab region

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abdul Raheem Jasim Mohammed ◽  
Mohd Salehuddin Mohd Zahari ◽  
Mohd Hafiz Hanafiah ◽  
Abdul Rais Abdul Rahman
Keyword(s):  
Design Methodology ◽  
Environmental Turbulence ◽  
Abu Dhabi ◽  
Arab Region ◽  
Content Type ◽  
Tourist Satisfaction ◽  
Revisit Intention ◽  
Tourism Product ◽  
Travel Satisfaction

Purpose This paper aims to investigate the relationships between travel satisfaction, commitment and revisits intention among the UAE international tourists as well as the moderating effect of environmental turbulence. Design/methodology/approach Using the quantitative approach, the experience of individual foreign tourists who travelled to three UAE major cities, namely, Dubai, Abu Dhabi and Fujairah, were probed. Through a drop-off and collect approach survey, 413 usable questionnaires were successfully collected and analysed. Findings The results of multiple regression path analysis confirm tourist satisfaction towards UAE tourism product and services influences their travel commitment and boosts tourist revisit intention behaviour. This paper also demonstrates how the Arab environmental turbulence moderates tourist satisfaction’s effect on revisit intention adversely. Originality/value This study offers valuable input to the UAE’s tourism governing bodies and industry practitioners. While continuously boosting the quality of tourism products and services, they also need to curb the effect of environmental turbulence as it would discourage tourists from revisiting UAE in the future.

scholarly journals Tingkat Kepuasan Wisatawan Terhadap Kualitas Pelayanan Di Sanggar Seni Yasa Putra Sedana di Kecamatan Payangan, Kabupaten Gianyar, Bali

2019 ◽  
Vol 7 (2) ◽  
pp. 332
Author(s):  
I Kadek Ardita ◽  
Ida Bagus Suryawan
Keyword(s):  
Sampling Technique ◽  
Studio Art ◽  
Average Score ◽  
Distribution Method ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive ◽  
Level Of Importance ◽  
Depth Interviews

Yasa Putra Sedana is an art studio engaged in dance and percussion, In its activities, Yasa Putra Sedana must be able to compensate with good service to tourists so that tourists feel happy and comfortable. This study aims to analyze the level of tourist satisfaction with the quality of services provided by employee, in order to determine the level of satisfaction of tourists who come to the Yasa Putra Sedana Art Studio and then can be further evaluated. This research was conducted at the Yasa Putra Sedana Art Studio in Banjar Pengaji, Melinggih Kelod Village, the District of Payangan, Gianyar Regency, Bali Province, the type of data in this study used quantitative and qualitative data, where the data were obtained using a questionnaire distribution method, in-depth interviews, observations / Observation and documentation. The sampling technique used in this research is purposive sampling technique, and then the data obtained were analyzed with a qualitative descriptive technique using a Likert scale. The results of this research is, that the level of tourist satisfaction with the quality of service at the Yasa Putra Sedana Art Studio gets a very satisfied value, this is obtained from the results of the calculation of the average score obtained from the distribution of questionnaires from the level of performance and level of importance to all the indicators that affect the level tourist satisfaction, obtained a yield of 101.189% (very satisfied). Keywords: Tourist Satisfaction Level, Service Quality, Studio Art.

scholarly journals Implementation of Inadequate Home Improvement Assistance Program In Kelurahan 15, Seberang Ulu I District, Palembang City

2019 ◽  
Vol 2 (2) ◽  
pp. 24-33
Author(s):  
Tasya Dinda ◽  
Alfitri
Keyword(s):  
Qualitative Data ◽  
Public Works ◽  
Poor People ◽  
Assistance Program ◽  
The Public ◽  
Know How ◽  
Home Improvement ◽  
The City ◽  
Support Research

The need for a home is one for the development of a better life, especially for poor people that which in meeting the needs of the housing is very urgent. As we known that the settlements in the middle of the city is increasingly crowded and irregular. Looking at the various considerations of population density going forward, as wel as the possibility of avoiding the formation of slum housing, it is necessary to hold a plan. This research was conducted at the public work service Cipta Karya that located at Ade Irman Nasution Street 10 Sungai Pangeran Ilir Timur I Palembang, in april 2017. The purpose of this research was to know how the implementation of assistance program for improvement to homes are not unhabitable at Kelurahan 15 Ulu Kecamatan Seberang Ulu I Palembang City. This research uses quantitative data that in the form of number or qualitative data that is suspected that uses to support research in describing the state of the focus of research. Based on the result of the analysis and discoussin that has been done before, it can be conclude that the implementation of assistance program for improvement to homes are note habitable in Palembang City by Public Works Service is conclude that has been running well. As input in this research, Public Works Service Palembang should accelerate the development of assistance program for improvement to homes are not habitable, and improve the attitude and quality of the program.

scholarly journals One-Day Cultural Tours in Bulgaria

Tourism ◽  
2021 ◽  
Vol 69 (2) ◽  
pp. 216-227
Author(s):  
Ilinka Terziyska
Keyword(s):  
Qualitative Data ◽  
R Package ◽  
Value For Money ◽  
Five Dimensions ◽  
Tourist Satisfaction ◽  
Open Coding ◽  
Data Source ◽  
The Impact ◽  
Tour Guiding

The aim of this study is to identify the salient attributes of one-day cultural tours provided by ground operators. The research is based on the netnography approach, using as a main data source user-generated content (UGC) on TripAdvisor. A total of 233 reviews were processed applying thematic analysis through the R package for Qualitative Data Analysis (RQDA). Following an open coding procedure, five dimensions of service experience, possibly connected to tourist satisfaction were identified – the quality of tour guiding, the overall organization of the trip, sites visited, comfort of transport vehicles, and value for money. In practical terms, the findings will be of use to tour operators for designing a competitive product. As research on customer satisfaction regarding organized tours is limited, especially when one-day tours are concerned, this paper contributes to better understanding of the factors that affect it. The study complements existing knowledge of tourist satisfaction by providing insight and a model specifically tailored to one-day cultural tours, which are a growing segment in tour operator activities. The main limitation of the study is connected to the method used – it identifies salient attributes and prioritizes them, but cannot describe the nature and strength of the impact.

scholarly journals ANALISIS TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN DAN FASILITAS SWALAYAN TOP 100 TEMBESI BATAM

2019 ◽  
Vol 5 (1) ◽  
pp. 47
Author(s):  
Yan Mahesa Damanik
Keyword(s):  
Five Dimensions ◽  
Tourist Attractions ◽  
Industrial City ◽  
Average Value ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
The Difference ◽  
Riau Archipelago ◽  
The City

Batam City is a city located in the Riau Archipelago. Batam City is known as an industrial city, over time at this time Batam city is known as a tourist city and has several tourist attractions one of which is the beach. The beach in the city of Batam is widely used as a vacation spot by residents and tourists visiting the city of Batam. One of the beaches that become the target of visitors is the Mirota beach. Mirota Beach is a beach located in Sijantung Village, Galang Barelang Village, Galang Island, Batam, Riau Islands, Indonesia. To maintain and maintain the number of tourist visits an effort is needed to maintain the quality of service so that tourist satisfaction can be maintained and improved. The purpose of this study is to determine the level of satisfaction of visitors based on five aspects, namely tangible, assurance, empathy, reliability and responsiveness by taking a sample of 130 samples. The results of the study of 130 respondents were for the servqual score, namely the average value of the gab for each dimension on the mirota beach was tangible (-0,553), assurance (-0,529), empathy namely (-0,521), reliability (-0,581) and responsiveness (- 0.585). based on the calculation of servqual scores, the results of gab calculations for the five dimensions are the difference between reality and expectations> -1, which means good, while for quality (Q) each dimension is tangible 0.854, assurance 0.865, empathy is 0.867, reliability 0.852 and responsiveness 0.847. based on the calculation of the value of quality (Q) for the five dimensions that is close to 1 which means good.

Measuring Tourist Satisfaction with Nautical Destinations: The Effects of Image, Loyalty, and Past Destination Choice

2020 ◽  
Vol 15 (1) ◽  
pp. 47-58 ◽  
Author(s):  
Yen E. Lam-González ◽  
Carmelo J. León ◽  
Javier De León
Keyword(s):  
Data Analysis ◽  
Survey Data ◽  
Logit Model ◽  
Tourism Development ◽  
Cape Verde ◽  
Destination Choice ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Key Driver

This article aims to analyze factors determining tourist satisfaction with nautical destinations. To this aim, survey data were collected from 255 nautical tourists visiting Cape Verde and an ordinal logit model was used. Data analysis confirms that tourists' satisfaction increases with the diversity and quality of the nautical and cultural offer, and the security offered by the destination, in line with previous research. As novelty, the affective feelings towards the nautical destination were also found as an important antecedent of nautical tourists' satisfaction conformation. The study also confirms that tourists who had been in the archipelago previously do experience a higher level of satisfaction compared with nonrepeaters. Lastly, the fact of visiting other competing nautical destinations influences the level of satisfaction of the nautical tourists in Cape Verde, although not all previously visited destinations have the same impact. This suggests that strategies for nautical tourism development should be more attentive to establish long-lasting relationships and networking structures with some key competitors, and segment their marketing plans according to tourists' past destination choice. The results are of great importance for several destinations seeking to utilize the promotion of nautical activities as a key driver for tourism competitiveness and positioning improvement.

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