scholarly journals Tourist satisfaction: an analysis of tourists visiting historic centres in Portugal

2021 ◽  
Vol 15 (1) ◽  
pp. 6-25
Author(s):  
Ana Sofia Duque ◽  
Paulo Carvalho ◽  
Nuno Almeida
Keyword(s):  
Quality Of Experience ◽  
Hypothesis Test ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Antecedents And Consequences ◽  
Questionnaire Surveys ◽  
June July ◽  
Very High

Achieving tourist satisfaction is one of the main goals of destinations, companies and managers in the field of tourism. To better understand this key concept, we have studied other associated constructs that we call antecedents and consequences, such as tourist motivations, quality of experience and loyalty to the destination. It was decided to achieve the proposed goals by conducting questionnaire surveys with non-resident tourists in Portugal over the three high tourist season months, which are regarded as June, July and August. The sample was collected in five of Portugal’s main historical centres, namely, Porto, Coimbra, Lisbon, Évora and Faro. With this study it was possible to confirm that the level of satisfaction of tourists, who visit historic centers in Portugal, is very high. It was also possible to verify the existing connection between the various constructs developed in the research, through the hypothesis test. Keywords: Tourist satisfaction; Tourist motivations; Quality of the experience; Loyalty to the destination.

A Pilot Study on Educational Workshops for Caregivers of Patients with Brain Tumors Called AGAPE Showed its Feasibility and the Maintain Caregiver’s Quality of Life Despite Patient’s Disease Progression.

2021 ◽  
Author(s):  
Héloïse Bourien ◽  
Elodie Pelotte ◽  
Aurélie Thébault ◽  
Claire Larible-Lefort ◽  
Frédérique Lebrun ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Pilot Study ◽  
Brain Tumors ◽  
Disease Progression ◽  
Adjuvant Treatment ◽  
Progressive Disease ◽  
Level Of Satisfaction ◽  
The Impact ◽  
Very High

Abstract Background Several studies have highlighted the difficulties faced by caregivers of patients with brain tumors. We created the educational workshops called AGAPE. Their aim is to explain precisely the medical aspects of brain tumors, describe resources available, and allow a moment of exchange between caregivers. Purpose To evaluate outcomes of AGAPE. Methods This was an observational uncontrolled pilot study. Feasibility was evaluated by the caregivers’ attendance of the 2 theoretical scheduled sessions and their satisfaction. Additional outcomes were the percentage of caregivers in favour of AGAPE sustainability and the impact on their quality of life according to CarGOQoL questionnaires (Caregiver Oncology Quality of Life) between baseline before the first workshop and after the last one. Results From February 2015 to March 2019, 12 three-month sessions were organized allowing 87 caregivers to participate. 84% of caregivers attended at least 2 theoretical sessions, the level of satisfaction was very high, and all caregivers were in favor of AGAPE sustainability. 36 caregivers submitted completed questionnaires at baseline and after the last workshop attended, separated by more than 2 months. The first workshop took place mostly during or after the adjuvant treatment of their loved ones. Two-thirds of their loved ones had a progressive disease after the first workshop and 21 died. Caregivers’ quality of life was stable between the first and last attended workshop. Conclusion Our study showed that AGAPE helped to maintain caregiver’s quality of life despite patient’s disease progression and its feasibility. Moreover, AGAPE may easily be run in other hospitals.

scholarly journals Achieving Quality Service Delivery: A Selected study in Perak Local Government

2018 ◽  
pp. 965-972
Author(s):  
Halimah Abdul Manaf ◽  
Rozita Abdul Mutalib ◽  
Ahmad Martadha Mohamed ◽  
Zaheruddin Othman ◽  
Solahuddin Ismail ◽  
...  
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Local Governments ◽  
Descriptive Analysis ◽  
Quality Service ◽  
Level Of Satisfaction ◽  
Red Tape ◽  
The Government ◽  
Questionnaire Surveys

The quality of government service delivery has been questioned lately. Issues regarding bureaucratic red tape, inefficiency, delay, unresponsive, lack of empathy, and arrogance are some of the complaints received by the Public Complaint Bureau. Based upon this background, this paper attempts to examine the quality of service delivery in some selected local governments in Perak. The study utilizes a quantitative approach in which questionnaire surveys were distributed to local government staff and clients. A total of 500 customers and 150 staff participated in the survey. Using descriptive analysis, the findings demonstrate that the overall quality service delivery is satisfactory. Both citizens and staff feel that the local government involved in the study are able to deliver their services based on the needs of the clients. However, respondents also raise some serious concerns regarding certain issues such as lack of facilities (park and cleanliness ofpublic toilet), improper maintenance (drainage are clogged, recreational facilities are not maintained), and the availability of facilities and program for disable (OKU) group. The study postulates that the different level of satisfaction among the five selected local governments is due to the demographic characteristics of the government. To be specific, the more urban the government, the more it can generate the revenues, thus giving it more flexibility to provide quality service delivery to the customers. On the other hand, with adequate staff training and greater citizen empowerment, local government can always strive to ensure that services delivered are always effective and efficient.

A New Frontier in the Satisfaction of the Cultural Tourist

2014 ◽  
pp. 1356-1374
Author(s):  
Giuseppe Tardivo ◽  
Angela Scilla ◽  
Milena Viassone
Keyword(s):  
Qr Code ◽  
Information Communication ◽  
Five Dimensions ◽  
Tourist Satisfaction ◽  
Cultural Sites ◽  
Level Of Satisfaction ◽  
New Frontier ◽  
Cultural Sector ◽  
Use Of Knowledge

The world of cultural heritage is experiencing a fervent phase of promotion and enhancement of its assets, thanks to the innovative use of knowledge and information communication tools. Tourists do not need new products and new services for their satisfaction but demand new experiences. Thanks to ICT in the cultural sites and the diffusion of social media, mobile life, and Internet devices, the tourist can visit the same area feeling a new emotion and new experience. Given the increasing importance of the technologic innovation in cultural sector for a timely communication with the tourist, this chapter aims at measuring the tourist satisfaction towards the quality of the QR Code, while also providing important development strategies. The analysis is carried out through the administration of the SERVPERF questionnaire to 191 users aged between 18 and 40 years, asking them to express their level of satisfaction towards this service on the basis of a 7-points Likert scale. The tourism satisfaction for QR Codes is good but not uniform among the five dimensions.

scholarly journals PENGARUH KUALITAS NIGHTLIFE ATTRACTION TERHADAP KEPUASAN WISATAWAN DI KAWASAN PRAWIROTAMAN

2020 ◽  
Vol 3 (1) ◽  
pp. 76-84
Author(s):  
Nur Asriatul Kholifah ◽  
Bakti Setiawan ◽  
Bambang Sunaryo
Keyword(s):  
Quantitative Methods ◽  
Qualitative Data ◽  
Know How ◽  
Tourist Satisfaction ◽  
Tourism Product ◽  
Level Of Satisfaction

ABSTRAKNightlife attraction merupakan komponen produk wisata yang penting tetapi kurang mendapat perhatian. Tujuan dari penelitian ini adalah mengetahui bagaimana wisata malam memiliki pengaruh pada kepuasan wisatawan terhadap kawasan Prawirotaman. Penelitian ini merujuk pada teori kualitas produk wisata yang mencakup atraksi wisata, amenitas, dan aksesibilitas yang menggunakan metode kuantitatif didukung dengan data kualitatif. Pengambilan data dilakukan dengan kuesioner pada wisatawan dan wawancara kepada pihak pengelola kemudian dianalisis dengan analisa Servqual, CSI, dan IPA. Hasil penelitian ini menunjukkan bahwa kualitas nightlife di Kawasan Prawirotaman masih jauh di bawah tingkat harapan wisatawan. Hal ini mengindikasikan tingkat kepuasan wisnus maupun wisman terhadap kawasan wisata Prawirotaman masih rendah. Terdapat beberapa indikator yang mempengaruhi tingkat kepuasan wisnus dan wisman yang dapat menjadi perhatian bagi pengelola dan pemerintah dalam meningkatkan kualitas nightlife attraction. Kesimpulan dari penelitian ini yaitu rendahnya kualitas elemen produk 3A (atraksi, amenitas, dan aksesibilitas) mempengaruhi kepuasan wisatawan secara keseluruhan. Kata Kunci : Nightlife Attraction, Kepuasan Wisatawan, Kawasan Wisata INFLUENCE OF QUALITY OF NIGHT ATTRACTION PRODUCTS TO TOURISTS SATISFACTION IN PRAWIROTAMANABSTRACT ABSTRACTNightlife attraction is an important component of tourism product but less attention. The purpose of this research is to know how the night attraction has an influence on tourists satisfaction in Prawirotaman. This study refers to quality of tourism product’s theory that include attractions, amenity, and accessibility that uses quantitative methods supported by qualitative data. The data were collected by questionnaire on the tourists and interview to the manager then analyzed by Servqual, CSI, and IPA analysis. These results indicate the quality of nightlife attraction in Prawirotaman area is still far below the tourist’s expectations. This indicates the level of satisfaction from domestic and international tourists towards Prawirotaman are still low or very dissatisfied. There are several indicators that affect the level of domestic and international tourists satisfaction can be a concern for managers and governments in improving quality of night attraction. The conclusion is the low quality of 3A product element (attraction, amenities, and accessibility) influence the whole tourist satisfaction. Keywords: Nightlife Attraction, Tourist Satisfaction, Tourism Area

scholarly journals Tingkat Kepuasan Wisatawan Terhadap Kualitas Pelayanan Di Sanggar Seni Yasa Putra Sedana di Kecamatan Payangan, Kabupaten Gianyar, Bali

2019 ◽  
Vol 7 (2) ◽  
pp. 332
Author(s):  
I Kadek Ardita ◽  
Ida Bagus Suryawan
Keyword(s):  
Sampling Technique ◽  
Studio Art ◽  
Average Score ◽  
Distribution Method ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive ◽  
Level Of Importance ◽  
Depth Interviews

Yasa Putra Sedana is an art studio engaged in dance and percussion, In its activities, Yasa Putra Sedana must be able to compensate with good service to tourists so that tourists feel happy and comfortable. This study aims to analyze the level of tourist satisfaction with the quality of services provided by employee, in order to determine the level of satisfaction of tourists who come to the Yasa Putra Sedana Art Studio and then can be further evaluated. This research was conducted at the Yasa Putra Sedana Art Studio in Banjar Pengaji, Melinggih Kelod Village, the District of Payangan, Gianyar Regency, Bali Province, the type of data in this study used quantitative and qualitative data, where the data were obtained using a questionnaire distribution method, in-depth interviews, observations / Observation and documentation. The sampling technique used in this research is purposive sampling technique, and then the data obtained were analyzed with a qualitative descriptive technique using a Likert scale. The results of this research is, that the level of tourist satisfaction with the quality of service at the Yasa Putra Sedana Art Studio gets a very satisfied value, this is obtained from the results of the calculation of the average score obtained from the distribution of questionnaires from the level of performance and level of importance to all the indicators that affect the level tourist satisfaction, obtained a yield of 101.189% (very satisfied). Keywords: Tourist Satisfaction Level, Service Quality, Studio Art.

scholarly journals The Measurements of Tourist Satisfaction Levels on Attractions, Accessibility, and Amenities in Pulesari Tourism Village, Sleman Regency

2020 ◽  
Vol 4 (1) ◽  
pp. 48
Author(s):  
Muhammad Dzulkifli
Keyword(s):  
Mixed Method ◽  
Qualitative Data ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Qualitative And Quantitative ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive ◽  
Depth Interviews

This study aimed to determine the level of tourist satisfaction and the performance of attractions, accessibilities, and amenities (3As) in Pulesari Tourism Village (PTV). This study uses both qualitative and quantitative (mixed method). The population in this study was tourists who visited PTV during the period of August to September 2018. A hundred samples were collected using Purposive Sampling method. Data were collected by distributing questionnaires, in-depth interviews, field observations, and documentation. Gradual quantitative-qualitative data analysis is used as a technique to analyse the data. It begins with Likert satisfaction analysis, Importance Performance Analysis, and qualitative descriptive analysis. The results showed that the level of tourist satisfaction was in the satisfied category. Managers need to improve the quality of attraction components and become a priority to meet tourist expectations. Based on this study, the results show that the quality of the 3As component influences the level of satisfaction of visiting tourists. The three components become unity and support each other. A low assessment of one component can be improved by other components that are perceived to have better quality.

scholarly journals ANALISIS TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN DAN FASILITAS SWALAYAN TOP 100 TEMBESI BATAM

2019 ◽  
Vol 5 (1) ◽  
pp. 47
Author(s):  
Yan Mahesa Damanik
Keyword(s):  
Five Dimensions ◽  
Tourist Attractions ◽  
Industrial City ◽  
Average Value ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
The Difference ◽  
Riau Archipelago ◽  
The City

Batam City is a city located in the Riau Archipelago. Batam City is known as an industrial city, over time at this time Batam city is known as a tourist city and has several tourist attractions one of which is the beach. The beach in the city of Batam is widely used as a vacation spot by residents and tourists visiting the city of Batam. One of the beaches that become the target of visitors is the Mirota beach. Mirota Beach is a beach located in Sijantung Village, Galang Barelang Village, Galang Island, Batam, Riau Islands, Indonesia. To maintain and maintain the number of tourist visits an effort is needed to maintain the quality of service so that tourist satisfaction can be maintained and improved. The purpose of this study is to determine the level of satisfaction of visitors based on five aspects, namely tangible, assurance, empathy, reliability and responsiveness by taking a sample of 130 samples. The results of the study of 130 respondents were for the servqual score, namely the average value of the gab for each dimension on the mirota beach was tangible (-0,553), assurance (-0,529), empathy namely (-0,521), reliability (-0,581) and responsiveness (- 0.585). based on the calculation of servqual scores, the results of gab calculations for the five dimensions are the difference between reality and expectations> -1, which means good, while for quality (Q) each dimension is tangible 0.854, assurance 0.865, empathy is 0.867, reliability 0.852 and responsiveness 0.847. based on the calculation of the value of quality (Q) for the five dimensions that is close to 1 which means good.

The Importance of Personal Shopper’s Services to Support Consumer Mobility

2018 ◽  
Vol 7 (4.34) ◽  
pp. 327
Author(s):  
Ayuningtyas Y Hapsari ◽  
Mohd Haizam Mohd Saudi ◽  
. .
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Hypothesis Test ◽  
Quality Of Services ◽  
Purchasing Decisions ◽  
Verification Method ◽  
Great Demand ◽  
Accuracy Level ◽  
Very High

The demand for personal shopper is very high. A personal shopper becomes a new profession that is in great demand, especially for women, they can be personal shopper only with high trust capital. This study aims to determine the effect of service quality on purchasing decisions and the effect of pricing on purchasing decisions. And to find out how much influence the quality of services and pricing on purchasing decisions. This study used a descriptive verification method by distributing questionnaires to 115 consumers who never used personal shopper services and using accuracy level tests, feasibility tests for the Hosmer and Lemeshow models, the linear test for square r and the hypothesis test. Based on the results of calculations, it can be found that the quality of service has an influence on purchasing decisions and pricing has an influence on purchasing decisions.  

Measuring Tourist Satisfaction with Nautical Destinations: The Effects of Image, Loyalty, and Past Destination Choice

2020 ◽  
Vol 15 (1) ◽  
pp. 47-58 ◽  
Author(s):  
Yen E. Lam-González ◽  
Carmelo J. León ◽  
Javier De León
Keyword(s):  
Data Analysis ◽  
Survey Data ◽  
Logit Model ◽  
Tourism Development ◽  
Cape Verde ◽  
Destination Choice ◽  
Tourist Satisfaction ◽  
Level Of Satisfaction ◽  
Key Driver

This article aims to analyze factors determining tourist satisfaction with nautical destinations. To this aim, survey data were collected from 255 nautical tourists visiting Cape Verde and an ordinal logit model was used. Data analysis confirms that tourists' satisfaction increases with the diversity and quality of the nautical and cultural offer, and the security offered by the destination, in line with previous research. As novelty, the affective feelings towards the nautical destination were also found as an important antecedent of nautical tourists' satisfaction conformation. The study also confirms that tourists who had been in the archipelago previously do experience a higher level of satisfaction compared with nonrepeaters. Lastly, the fact of visiting other competing nautical destinations influences the level of satisfaction of the nautical tourists in Cape Verde, although not all previously visited destinations have the same impact. This suggests that strategies for nautical tourism development should be more attentive to establish long-lasting relationships and networking structures with some key competitors, and segment their marketing plans according to tourists' past destination choice. The results are of great importance for several destinations seeking to utilize the promotion of nautical activities as a key driver for tourism competitiveness and positioning improvement.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN DISIPLIN KERJA TERHADAP KEPUASAN MASYARAKAT PADA KANTOR LURAH KLENDER JAKARTA TIMUR

2019 ◽  
Vol 3 (1) ◽  
pp. 7-16
Author(s):  
Eulin Karlina ◽  
Oki Rosanto ◽  
Nur Eka Saputra
Keyword(s):  
Research Method ◽  
Hypothesis Test ◽  
Good Service ◽  
Quality Work ◽  
Significance Level ◽  
Level Of Satisfaction ◽  
Regression Test ◽  
Level 2 ◽  
Simple Regression

Abstract  - In the organization of good service of efficient and efficient activities. The better the service will affect the level of satisfaction felt by the community. These efforts will increase higher. Enforcement of discipline makes work more effective and efficient. The research method used is descriptive quantitative by digging data using techniques, interviews and questionnaires. Test the instrument using Product Moment's expression and reliability test using Alpha Cronbach's. Hypothesis test consists of simple regression test and multiple regression test. The results showed that: (1) there was a positive relationship between Quality of Service to Satisfaction Society with rx1y = 0,594; r2x1y = 0.353; t count (8,196)> t table (1,979) at 5% significance level. (2) positive condition between Work Discipline to Satisfaction of Society with rx2y = 0,59; r2x2y = 0.359; t arithmetic (8.298)> t table (1.979) at a significance level of 5%. (3). Conditions and Discipline Against Satisfaction of Society with Ry(1,2) = (0,671); R2y (1,2) = (0,450) F value count (49,989)> F table (3,07) at 5% significance level. Keywords: Service Quality, Work Discipline, Public Satisfaction.

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