scholarly journals IDENTIFY FAQ KNOWLEDGE GAP IN IT HELPDESK USING KNOWLEDGE MAPPING CASE STUDY: HALOSIS BPS-STATISTICS

2020 ◽  
Vol 11 (1) ◽  
pp. 1
Author(s):  
Viktor Suwiyanto ◽  
Dana Indra Sensuse
Keyword(s):  
Problem Solving ◽  
Knowledge Base ◽  
Current Knowledge ◽  
Technical Support ◽  
Knowledge Map ◽  
Knowledge Gap ◽  
Knowledge Mapping ◽  
Analysis Method ◽  
Know How ◽  
Support Team

One important feature of IT HelpDesk, such as HaloSIS, is knowledge base. This feature disseminate knowledge about problem solving knowledge. This knowledge base goals were to assist service desk for giving fast solution to problem reported by user call and to facilitate learning about problem solving for new member of technical support team. To improve problem solving performance, technical support team can update or add this knowledge base with new problem solving knowledge. However, until this day this knowledge base was not updated. This can lead HaloSIS into tacit knowledge problem. This tacit knowledge remain in technical support head and not documented to knowledge base. To identify new knowledge that was not yet transferred to knowledge base, HaloSIS team need to identify knowledge gap that happen in HaloSIS knowledge base. There is a tool of knowledge management that can be used for identifying knowledge gap. This tool is knowledge mapping. Knowledge map can be used to representing the incompleteness of the current knowledge network that will enable to attain a sustainable future. This study propose knowledge map building from troubleshooting log in HaloSIS. This study build current knowledge map based on FAQ knowledge and merge it with knowledge found in troubleshooting log. The methodology to build knowledge map was the 6-step method from Kim's research. The data analysis method used is qualitative data analysis method using thematic analysis. From this knowledge map this study found 15 new know-how knowledge and recomendation to update 7 know-how knowledge. However, there are some limitations of this study which only maps the online presence system. For future research, it is necessary to build a knowledge map for all services in HaloSIS comprehensively to maintain, renewal, and seeking for knowledge.

Mapping the knowledge domains of value management: a bibliometric approach

2019 ◽  
Vol 26 (3) ◽  
pp. 499-514 ◽  
Author(s):  
E.M.A.C. Ekanayake ◽  
Geoffrey Shen ◽  
Mohan M. Kumaraswamy
Keyword(s):  
Knowledge Base ◽  
Bibliometric Analysis ◽  
Value Management ◽  
Knowledge Map ◽  
Knowledge Mapping ◽  
Knowledge Domain ◽  
Evolutionary Trajectory ◽  
Content Type ◽  
Mapping Tool ◽  
Future Demands

PurposeThe purpose of this paper is to review the state-of-the-art of literature of value management (VM) and to map the VM domain to provide a launch pad for further knowledge development and dissemination.Design/methodology/approachThis study employed CiteSpace bibliometric analysis software to systematically, comprehensively and accurately review the VM-related literature and to map the VM knowledge domain.FindingsThe results reveal the current VM knowledge base, clusters, research hotspot, and the evolutionary trajectory while contributing to the development of VM knowledge by providing a dynamic platform for integrating future developments in research.Originality/valueThe contribution of this paper to scientific VM knowledge is, therefore, a quantitative and accurate VM knowledge map based on a bibliometric analysis of data from the VM knowledge base, domains and evolution. The findings can be generalised and used as an effective knowledge mapping tool in a specific field of study that could complement and add significant value to the often adopted more traditional literature reviews. This study further recommends that the proposed knowledge map be frequently updated by similar future studies to fill gaps that arise with changing needs, priorities and contexts, as well as to identify corresponding future demands in the VM research domain.

Benin: Governance, lifelong learning and development

2021 ◽  
pp. 147797142199941
Author(s):  
Idowu Biao
Keyword(s):  
Lifelong Learning ◽  
Analysis Method ◽  
Learning And Development ◽  
Thematic Content Analysis ◽  
National Education ◽  
Know How ◽  
Content Analysis Method ◽  
Preparation Period ◽  
Independence Era ◽  
Access To Knowledge

This article analyses and identifies the extent to which the different pre- and post-independence typologies of governance in Benin have facilitated the promotion of lifelong learning as instrument for development. Relying on the thematic content analysis method, the article identifies three themes and three main typologies of governance spanning the independence preparation period and post-independence era. Of the three styles of governance, only the Marxist–Leninist government succeeded in promoting lifelong learning by default. Lifelong learning being one type of learning that promotes the re-engineering of society through the constant dissemination of knowledge, information and know-how and through the constant retooling of the citizenry for purpose of investment of their talents in ever renewable ways, Benin is called upon to prioritise the promotion of lifelong learning soon. Specifically, Benin has been advised to restructure her national educational sector by bringing the whole sector under one Minister of Education with a view to enabling a seamless interaction across all sections of the national education. This restructuring as described in Figure 1 within the article, would facilitate timeous access to knowledge, information and skills that would enable individuals to participate in different sectors of the economy and thereby advance rapid national socio-economic development.

scholarly journals Remote Virtual Simulation for Incident Commanders—Cognitive Aspects

2021 ◽  
Vol 11 (14) ◽  
pp. 6434
Author(s):  
Cecilia Hammar Wijkmark ◽  
Maria Monika Metallinou ◽  
Ilona Heldal
Keyword(s):  
Decision Making ◽  
Problem Solving ◽  
Cognitive Processes ◽  
Research Methodology ◽  
Current Knowledge ◽  
Learning Objectives ◽  
Virtual Simulation ◽  
Practical Training ◽  
Case Research ◽  
Action Case

Due to the COVID-19 restrictions, on-site Incident Commander (IC) practical training and examinations in Sweden were canceled as of March 2020. The graduation of one IC class was, however, conducted through Remote Virtual Simulation (RVS), the first such examination to our current knowledge. This paper presents the necessary enablers for setting up RVS and its influence on cognitive aspects of assessing practical competences. Data were gathered through observations, questionnaires, and interviews from students and instructors, using action-case research methodology. The results show the potential of RVS for supporting higher cognitive processes, such as recognition, comprehension, problem solving, decision making, and allowed students to demonstrate whether they had achieved the required learning objectives. Other reported benefits were the value of not gathering people (imposed by the pandemic), experiencing new, challenging incident scenarios, increased motivation for applying RVS based training both for students and instructors, and reduced traveling (corresponding to 15,400 km for a class). While further research is needed for defining how to integrate RVS in practical training and assessment for IC education and for increased generalizability, this research pinpoints current benefits and limitations, in relation to the cognitive aspects and in comparison, to previous examination formats.

scholarly journals Mapping the Landscape and Structure of Research on Education for Sustainable Development: A Bibliometric Review

2020 ◽  
Vol 12 (5) ◽  
pp. 1947 ◽  
Author(s):  
Philip Hallinger ◽  
Vien-Thong Nguyen
Keyword(s):  
Sustainable Development ◽  
Knowledge Base ◽  
English Language ◽  
Current Knowledge ◽  
Empirical Studies ◽  
Education For Sustainable Development ◽  
Intellectual Structure ◽  
Geographic Diversification ◽  
The Past ◽  
K 12

This systematic review of research used science mapping as a means of analyzing the knowledge base on education for sustainable development (ESD) in K-12 schooling. The review documented the size, growth trajectory and geographic distribution of this literature, identified high impact scholars and documents, and visualized the “intellectual structure” of the field. The database examined in this review consisted of 1842 English language, Scopus-indexed documents published between 1990 and 2018. The review found that the knowledge base on ESD has grown dramatically over the past 30 years, with a rapidly accelerating rate of publication in the past decade. Although the field has been dominated by scholarship from Anglo-American_European nations, there is evidence of increasing geographic diversification of the ESD knowledge base over the past 15 years. Citation analyses identified authors who have had a significant influence on the development of this literature. Author co-citation analysis revealed three “schools of thought” that comprise the “intellectual structure” of this knowledge base: Education for Sustainable Development, Developing a Sustainability Mindset, Teaching and Learning for Sustainability. Document content analyses led to the conclusion that the current knowledge base is heavily weighted towards critical, descriptive and prescriptive papers, with an insufficient body of analytical empirical studies. Several recommendations are offered for strengthening this literature.

The JNC Generic URL Research Program - Providing a Knowledge Base to Support both Implementer and Regulator in Japan

2006 ◽  
Vol 932 ◽  
Author(s):  
Hiroyuki Umeki ◽  
Kazuhiko Shimizu ◽  
Toshihiro Seo ◽  
Akira Kitamura ◽  
Hirohisa Ishikawa
Keyword(s):  
Knowledge Base ◽  
Safety Assessment ◽  
Atomic Energy Commission ◽  
Phase 1 ◽  
Site Characterization ◽  
Crystalline Rock ◽  
Know How ◽  
Safety Regulations ◽  
Site Characteristics ◽  
Underground Research Laboratory

ABSTRACTIn accordance with the R&D framework specified by the Atomic Energy Commission of Japan in 2000 for the implementing phase of HLW disposal, the Japan Nuclear Cycle Development Institute (JNC) continues to be responsible for R&D activities aimed at enhancing the reliability of disposal technologies and safety assessment methodologies and associated databases. JNC has thus been actively promoting technical R&D with a view to contributing to both the implementation of disposal and the formulation of safety regulations.One of JNC's key roles is to establish and demonstrate site characterization methodologies based on investigations in two purpose-built generic URL (underground research laboratory) projects: one at Mizunami in crystalline rock and the other at Horonobe in sedimentary rock.Through the surface-based investigations in the Mizunami and Horonobe projects (phase 1), integration of work from different disciplines into a “geosynthesis” has been illustrated and is planned to be developed further in the underground facilities at these sites (phases 2 and 3). These projects also serve for developing and testing the tools and methodologies required for site characterization. Further know-how will be gained through participation in foreign underground laboratory projects, transfer of experience from these projects to Japan and tailoring it to Japanese conditions and requirements.This experience represents an important knowledge base, which is obviously important for the implementer but is also needed by the regulator, in order to assess how key site characteristics are derived and what uncertainties are associated with this process.

scholarly journals CLIMATE CHANGE IMPACT ON MOUNTAIN BIODIVERSITY: A SPECIAL REFERENCE TO GILGIT-BALTISTAN OF PAKISTAN

2016 ◽  
Vol 1 ◽  
pp. 53
Author(s):  
S. Ishaq ◽  
M. Z. Khan ◽  
F. Begum ◽  
K. Hussain ◽  
R. Amir ◽  
...  
Keyword(s):  
Climate Change ◽  
Natural Resources ◽  
Special Reference ◽  
Current Knowledge ◽  
Knowledge Gap ◽  
Change Models ◽  
Impact Of Climate Change ◽  
The Government ◽  
Gilgit Baltistan ◽  
The Impact

Climate Change is not a stationary phenomenon; it moves from time to time, it represents a major threat to mountainous biodiversity and to ecosystem integrity. The present study is an attempt to identify the current knowledge gap and the effects of climate change on mountainous biodiversity, a special reference to the Gilgit-Baltistan is briefly reviewed. Measuring the impact of climate change on mountain biodiversity is quite challenging, because climate change interacts with every phenomenon of ecosystem. The scale of this change is so large and very adverse so strongly connected to ecosystem services, and all communities who use natural resources. This study aims to provide the evidences on the basis of previous literature, in particular context to mountain biodiversity of Gilgit-Baltistan (GB). Mountains of Gilgit-Baltistan have most fragile ecosystem and are more vulnerable to climate change. These mountains host variety of wild fauna and flora, with many endangered species of the world. There are still many gaps in our knowledge of literature we studied because very little research has been conducted in Gilgit-Baltistan about climate change particular to biodiversity. Recommendations are made for increased research efforts in future this including jointly monitoring programs, climate change models and ecological research. Understanding the impact of climate change particular to biodiversity of GB is very important for sustainable management of these natural resources. The Government organizations, NGOs and the research agencies must fill the knowledge gap, so that it will help them for policy making, which will be based on scientific findings and research based.

scholarly journals A Belief Update System Using an Event Model for Location of People in a Smart Home

2021 ◽  
pp. 17-32
Author(s):  
Marie Bernert ◽  
Fano Ramparany
Keyword(s):  
Artificial Intelligence ◽  
Knowledge Base ◽  
Smart Home ◽  
Current Knowledge ◽  
Sequence Of Events ◽  
New Information ◽  
Event Model ◽  
Location Inference

AbstractArtificial Intelligence applications often require to maintain a knowledge base about the observed environment. In particular, when the current knowledge is inconsistent with new information, it has to be updated. Such inconsistency can be due to erroneous assumptions or to changes in the environment. Here we considered the second case, and develop a knowledge update algorithm based on event logic that takes into account constraints according to which the environment can evolve. These constraints take the form of events that modify the environment in a well-defined manner. The belief update triggered by a new observation is thus explained by a sequence of events. We then apply this algorithm to the problem of locating people in a smart home and show that taking into account past information and move’s constraints improves location inference.

scholarly journals Emergency care education in South Africa and the unique requirement of physical preparedness: A scoping review

2021 ◽  
Vol 18 ◽  
Author(s):  
Dagmar Muhlbauer ◽  
Craig Vincent-Lambert ◽  
Yoga Coopoo
Keyword(s):  
Higher Education ◽  
Scoping Review ◽  
Emergency Care ◽  
Assessment Tool ◽  
Current Knowledge ◽  
Assessment Tools ◽  
Knowledge Gap ◽  
Care Education ◽  
Narrative Literature Review ◽  
Task Oriented

Introduction The Bachelor Degree in Emergency Medical Care (BEMC) is a unique program in that students operate in both emergency care and rescue contexts, unlike international paramedic degree programs which focus only on emergency care. The learning activities associated with the rescue content are physically strenuous and therefore BEMC students need to be physically and mentally prepared to engage in diverse austere environments. Although South African BEMC programs have a common medical rescue curriculum, approaches to the training and assessment of physical preparedness vary between the institutions. The objective of this research was to explore the knowledge gap through the review of literature that describes the unique physical preparedness requirements in the field of emergency care education. Methods We conducted a scoping review in the form of a narrative literature review. Results Seventy-five (n) articles were initially identified, however, only four were relevant to the objective of this study. This highlighted the paucity of literature describing the unique physical fitness requirements of the BEMC program and the current challenges experienced by educators in the field. Conclusion While physical preparedness training exists in higher education institutes and there are assessments conducted at these higher education institutes, none of these assessment tools have yet been scientifically validated which creates a challenge for educators. The current knowledge gap within EMC education is therefore the absence of a scientifically validated task-oriented physical preparedness assessment tool which addresses the desired physical attributes and abilities of EMC students linked to the BEMC curriculum and associated learning experiences.

Sign in / Sign up

Export Citation Format

Share Document