scholarly journals Tracer study as an effort to improve higher islamic education quality and relevance

2019 ◽  
Vol 4 (2) ◽  
pp. 121-143
Author(s):  
Uswatun Khasanah
Keyword(s):  
Data Collection ◽  
Education Quality ◽  
Primary Data ◽  
Quality Of Services ◽  
Self Development ◽  
Collection Data ◽  
Qualitative Descriptive ◽  
User Ratings ◽  
High Absorption

This study identifies the profile of alumni and determines their absorption in the employment; describe their assessment of the organization and quality of services; and describes user ratings of alumni performance. This research includes a qualitative descriptive through a survey approach which includes stages: the development of concepts and instruments; data collection; data analysis and reporting. The subjects of this study were alumni of FUAD IAIN Pekalongan (graduated in 2013-2016). The number of respondents was 88 alumni and 14 alumni users. Primary data were obtained through an online structured questionnaire through Google forms, POS and direct dissemination. Data collection was conducted in May-August 2018. The results are: (1) Alumni profiles have high absorption, i.e. 47% of respondents in working positions, 21% of entrepreneurs, 16% of workers and entrepreneurs and 16% of not working/continuing their studies; (2) Alumni assessment of the organization and quality of services is “good”, but there is still a need to improve aspects of facilities and infrastructure; (3) Alumni users judge the performance of alumni in the “good” category. The alumni competence in terms of aspects of integrity; professionalism; use of information technology, communication; teamwork; and self-development is “good”.

scholarly journals Persepsi Nasabah Tentang Mutu Pelayanan Dan Produk Bankaltimtara Syariah Cabang Samarinda

AL-TIJARY ◽  
2018 ◽  
Vol 4 (1) ◽  
pp. 53-60
Author(s):  
Irma Yuliani
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Field Research ◽  
Quality Of Services ◽  
Customer Needs ◽  
Customer Perceptions ◽  
Qualitative Descriptive ◽  
Positive Results

This study aims to determine customer perceptions of service quality and products of Kaltimtara Sharia Bank Samarinda Branch. This type of research is field research. The nature of this study is qualitative descriptive by using interviews and questionnaires as data collection techniques. The population in this study are all priority customers of Samarinda Bank Kaltimtara Syariah Branch, amounting to 300 customers, using purposive techniques. sampling, the research sample was 75 respondents and interviews with related parties. The results showed that customer perceptions of service quality and products at Bankaltimtara Syariah Samarinda branch were measured using the CARTER dimension (Compliance, Assurance, Reliability, Tangibles, Emphaty, and Responsiveness). Whereas for products measured through 6 dimensions which include Performance, Features, Realiability, Durability, Conformance to specifications and aesthethic shows positive results which are very good but the things that need to be considered are regarding the need for additional park land specialized and financial consultations to meet priority customer needs. This is in line with the results of interviews with relevant parties that indicate the quality or quality of services and products that are sharia standard and in accordance with the vision and mission of Bankaltimtara Syariah.

scholarly journals POTENSI DAYA TARIK WISATA AIR TERJUN NUNGNUNG SEBAGAI DAYA TARIK WISATA ALAM

2016 ◽  
Vol 4 (2) ◽  
pp. 92
Author(s):  
I Gusti Ngurah Fredi Firawan ◽  
Ida Bagus Suryawan
Keyword(s):  
Data Collection ◽  
Sampling Method ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Analytic Method ◽  
Tourist Attraction ◽  
Collection Data ◽  
Qualitative Descriptive ◽  
Data Analytic

Nungnung Waterfal is located in Pelaga Village, Petang District, Badung Regency. Nungnung Waterfal have several potentials that can be developed into a natural taourist attraction. It is the researchers wanted to know the potential of what is owned by NungnungWaterfall that can be developed into a tourist attraction. Types of data and data sources used are the data Qualitative, Quantitatif, primary data and secondary data. Collection data by Observasi, interviews, library, and using purpose sampling method, data analytic method using qualitative descriptive that applies the facts found in the field. Nungnung Waterfallhas the potential of natural and artificial potential that could be developed into a tourist attraction. Natural potential possessed NungnungWaterfallis landscapes, mountains, waterfalls, and forests. As for the potential of artificial owned by Nungnung Waterfallnamely supporting facilities including a gazebo for resting place for tourists and take pictures in the area of Nungnung Waterfall.

scholarly journals ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PRODUK KOPI DAN PELAYANAN DI RUMAH KOPI BILLY CABANG MEGAMAS MANADO

2016 ◽  
Vol 12 (3A) ◽  
pp. 11
Author(s):  
Jimmy Rezky Torey ◽  
Oktavianus ., Porajouw ◽  
Tommy F. Lolowang
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Consumer Satisfaction ◽  
Descriptive Analysis ◽  
Attitude Scale ◽  
Consumer Products ◽  
Measurement Scale ◽  
Primary Data ◽  
Qualitative Descriptive

This research aims to measure the level of consumer satisfaction toward coffee products and services in the House Coffee Billy Branches Megamas Manado. The Data used in this research is the primary data. The primary data obtained using the technique of the interview directly to respondents, in this case the consumer products coffee in the coffee House Billy Branches Megamas Manado, using a list of questions (questionnaire) as the tool in data collection. The method used in the sampling is sampling accindental. Analysis of the data that is used is a qualitative descriptive analysis is analyzed using the measurement scale Likert attitude scale installation design and presented using the list of the table and numbers. The results of this research shows that the measurement of the level of consumer satisfaction in the house of coffee Billy Branches Megamas Manado in terms of coffee products and services achieve total score loading data of 2.090 that shows the number of the index measuring consumer satisfaction of 83.6% and is considered very satisfied. This shows that consumers are very satisfied with the coffee products offered and the services provided by the employees in the House Coffee Billy Branches Megamas Manado and to increase consumer satisfaction in terms of product and services, Coffee House party Billy Branches Megamas Manado must pay attention to the quality of coffee products and quality of service offered. This is very important in order to maintain the customers and get more customers and increase sales

scholarly journals Kesiapan Sarana dan Prasarana dalam meningkatkan mutu pendidikan untuk menghadapi revolusi industri 4.0

2021 ◽  
Vol 5 (1) ◽  
pp. 41
Author(s):  
Iis Nawati ◽  
Arief Sadjiarto ◽  
Lelahester Rina
Keyword(s):  
Data Collection ◽  
Human Resources ◽  
Industrial Revolution ◽  
Quality Of Education ◽  
Observation Unit ◽  
Data Presentation ◽  
Collection Data ◽  
Qualitative Descriptive ◽  
Descriptive Approach

Abstract: This study aims to determine the readiness of facilities and infrastructure in improving the quality of education to face the industrial revolution 4.0. The research used a qualitative descriptive approach at SMP Pangudi Luhur Salatiga. In this study, the analysis unit was used, namely facilities and infrastructure, while the observation unit was the principal, deputy head of the facilities and infrastructure sector, and educators. Data collection techniques using observation, interviews, questionnaires, and documentation using triangulation techniques. Meanwhile, data analysis was carried out interactively with data collection, data reduction, data presentation, and drawing conclusions. Conclusions from the study: (1) the planning of facilities and infrastructure has been carried out well; (2) the procurement of facilities and infrastructure has not been carried out properly, the priority scale is determined by the foundation not the school; (3) the maintenance of facilities and infrastructure has not been carried out optimally; (4) the elimination of facilities and infrastructure has never been carried out by schools, items that are no longer used are put into school warehouses; and (5) there are developments in facilities and infrastructure in the field of technology, while the human resources that are owned are still not professionally trained. Abstrak: Penelitian ini bertujuan untuk mengetahui kesiapan sarana dan prasarana dalam meningkatkan mutu pendidikan untuk menghadapi revolusi industri 4.0. Penelitian menggunakan pendekatan deskriptif kualitatif di SMP Pangudi Luhur Salatiga. Pada penelitian ini menggunakan unit analisis yaitu sarana prasarana, sedangkan yang menjadi unit pengamatan yaitu kepala sekolah, wakil kepala bidang sarana dan prasarana, dan pendidik. Teknik pengumpulan data menggunakan pengamatan, wawancara, angket, dan dokumentasi dengan menggunakan teknik triangulasi. Sedangkan analisis data dilakukan secara interaktif dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Simpulan dari penelitian: (1) perencanaan sarana dan prasarana sudah dilakukan dengan baik; (2) pengadaan sarana dan prasarana belum dilakukan dengan baik skala prioritas ditentukan oleh yayasan bukan pada sekolah; (3) pemeliharaan sarana dan prasarana belum dilakukan secara optimal; (4) penghapusan sarana dan prasarana belum pernah dilakukan oleh sekolah barang yang sudah tidak digunakan dimasukkan kedalam gudang sekolah; dan (5) adanya perkembangan sarana dan prasarana dalam bidang teknologi, sedangkan sumber daya manusia yang dimiliki masih belum yang terlatih secara profesional.

scholarly journals The Organization's capabilities towards adopting TQM and its impact on the quality of services by applying to the Beshah Electricity Company: قدرات المنظمة نحو تبني إدارة الجودة الشاملة وأثرها علي جودة الخدمات بالتطبيق على شركة الكهرباء بمحافظة بيشة

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Abdul Rahim Abbas Mousi Qasam Al-Saied
Keyword(s):  
Factor Analysis ◽  
Standard Deviation ◽  
Data Collection ◽  
Pearson Correlation ◽  
Primary Data ◽  
Quality Of Services ◽  
Statistical Relation ◽  
Statistical Calculation ◽  
The Mean

The research aims at measuring the effect of worker’s capacity to adopt the comprehensive quality administration. It was applied on sample from the administration of electricity of Bisha. The descriptive analytical method is used. A questionnaire is used for primary data collection. Statistical calculation are used, the mean, standard deviation, Alfa Cronbach, factor analysis, Pearson correlation, and the analysis of falling. The findings showed that the quality of services affects the abilities of workers when adopting the administration of the comprehensive quality. There is a significant statistical relation between the quality of services and the capacity of the workers.

Implementasi Manajemen Mutu Terpadu Dalam Memberikan Layanan Untuk Meningkatkan Prestasi Peserta Didik di SLB YPAC Pangkalpinang

2019 ◽  
Vol 2 (2) ◽  
pp. 265-278
Author(s):  
Diah Rina Miftakhi ◽  
Nurjanah Nurjanah
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Learning Process ◽  
School Environment ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Learning Material ◽  
Analysis Model

describe the implementation of an integrated quality management component consisting of the quality of services provided by the school, human resources in teaching, the school environment, and learning process  in SLB YPAC Pangkalpinang.               The method used in this study, namely by using a naturalistic qualitative approach. Data collection is done through observation, interviews, and documentation. The subjects of this study include the principal, teachers, employees, and students. The validity of the data is done by triangulation, and deeper observation. Analysis of the data used is the interactive analysis model of Miles and Huberman through data collection, data reduction, data presentation, and conclusion drawing.              The results showed that: (a) the quality of services to students in SLB YPAC Pangkalpinang had met good service standards. This can be seen from the services in the form of facilities and infrastructure which are quite complete in schools; (b) the quality of human resources in the education process shows good teacher resources. This can be seen from the teacher data which shows that the teaching staff at SLB YPAC Pangkalpinang 95% of educators with S1 qualifications in the field of education; (c) the quality of the environment in SLB YPAC Pangkalpinang is already good. This can be seen from the very strategic location of the school because the location of the school is in the middle of the city so that it is easily accessible by the community; (d) the quality of the learning process carried out by teachers at Pangkal Pinang YPAC SLB is good. This can be seen from the realization of the form of activities through learning planning by preparing lesson plans for each subject, then implementing learning, which includes strategies and methods used by teachers in delivering learning material, and evaluation of learning. Keywords: Integrated quality management, student achievement     ABSTRAK Tujuan dalam melaksanakan penelitian ini  adalah untuk melihat pelaksanaan serta mendeskripsikan implementasi  komponen Manajemen Mutu Terpadu yang terdiri dari kualitas layanan yang diberikan sekolah, sumber daya manusia dalam mengajar, lingkungan sekolah, dan proses pembelajaran di SLB YPAC Pangkalpinang. Metode yang digunakan dalam penelitian ini, yaitu dengan menggunakan pendekatan kualitatif naturalistik. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Subyek penelitian ini antara lain kepala sekolah, guru, pegawai, dan peserta didik. keabsahan data dilakukan dengan triangulasi, dan pengamatan yang lebih mendalam. Analisis data yang digunakan adalah model analisis interaktif Miles dan Huberman melalui kegiatan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (a) mutu layanan terhadap peserta didik di SLB YPAC Pangkalpinang sudah memenuhi standar layanan yang baik. Hal ini dilihat dari layanan yang berupa fasilitas sarana dan prasarana yang sudah cukup lengkap di sekolah; (b) mutu sumber daya manusia dalam proses pendidikan menunjukkan sumber daya guru yang baik. Hal ini dapat dilihat dari data guru yang menunjukkan bahwa tenaga pengajar di SLB YPAC Pangkalpinang 95% pendidik berkualifikasi S1 bidang kependidikan; (c) mutu lingkungan yang ada di SLB YPAC Pangkalpinang sudah baik. Hal ini terlihat dari letak sekolah yang sangat strategis karena lokasi sekolah yang berada di tengah kota sehingga mudah dijangkau oleh masyarakat; (d) mutu proses pembelajaran yang dilakukan oleh guru di SLB YPAC Pangkalpinang sudah baik. Hal ini dapat dilihat dari realisasi bentuk kegiatan melalui perencanaan pembelajaran dengan menyusun RPP setiap mata pelajaran, kemudian pelaksanaan pembelajaran, yang meliputi strategi dan metode yang digunakan guru dalam menyampaikan materi pembelajaran, dan evaluasi pembelajaran.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PLN RAYON KEDIRI KOTA (STUDI KASUS PEMBAYARAN REKENING LISTRIK DI PLN RAYON KEDIRI KOTA)

2019 ◽  
Vol 1 (2) ◽  
pp. 96
Author(s):  
Septiyan Budi Santoso ◽  
Heribertus Budi Santoso ◽  
Ana Komari
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Primary Data ◽  
Customer Complaints ◽  
Work Area

This study aims to determine how high the level of customer satisfaction with the service of PLN Rayon Kediri Kota, to determine the quality of service to customer satisfaction PLN Rayon Kediri Kota, to determine the response of the PLN Kediri Kota in dealing with customer complaints. This research was conducted in the work area of PLN Rayon Kediri Kota. The research time was on March 18, 2017 to March 24, 2017. In writing this thesis, the author uses primary data collection techniques, namely by distributing questionnaires to PLN Rayon Kediri Kota customers who come to the payment counter. and PLN District Kediri City services. Based on the results of the research, the quality of service conducted by PLN District Kediri Kota is sufficient to satisfy its customers, as evidenced by the results of a questionnaire that has been conducted on 100 respondents of PLN Rayon Kediri City.Penelitian ini bertujuan untuk mengetahui seberapa tinggi tingkat kepuasan pelanggan terhadap pelayanan PLN Rayon Kediri Kota, Untuk mengetahui kualitas pelayanan terhadap kepuasan pelanggan PLN Rayon Kediri Kota, Untuk mengetahui respons pihak PLN Kediri Kota dalam menghadapi keluhan pelanggannya. Penelitian ini dilakukan di wilayah kerja PLN Rayon Kediri Kota. Waktu penelitian pada tanggal 18 Maret 2017 sampai dengan 24 Maret 2017. Dalam penulisan skripsi ini, penulis menggunakan teknik pengumpulan data primer yaitu dengan membagikan kuesioner terhadap pelanggan PLN Rayon Kediri Kota yang datang ke loket pembayaran dan pelayanan PLN Rayon Kediri Kota. Berdasarkan hasil penelitian kualitas pelayanan yang dilakukan oleh PLN Rayon Kediri Kota sudah cukup memuaskan pelanggannya terbukti dengan hasil kuesioner yang telah dilakukan terhadap 100 responden PLN Rayon Kediri Kota.

PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ALUMUNIUM

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Widodo Widodo ◽  
Marshelly Chandra Kumala
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Secondary Data ◽  
Primary Data ◽  
Research Results ◽  
Is Research ◽  
Quality Of Products

<em>The objective of this is research was conducted to find out how the influence of the price and quality of products against customer loyalty at PT. Alakasa Extrusindo Jakarta. This research was conducted in Alakasa Extrusindo PT by doing data collection, through the primary data and secondary data.  The research results showed that the simultaneous price variables  and product quality  has a positive and significant effect against the variable customer loyalty. partially showed that price variables has a positive and significant influence towards customer loyalty. And partially showed that product quality variables  has a positive and significant influence towards customer loyalty</em>

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

scholarly journals Pengaruh Kompetensi, Independensi, Dan Etika Auditor Terhadap Kualitas Audit Aparat Inspektorat

2020 ◽  
Vol 2 (4) ◽  
pp. 3737-3754
Author(s):  
Witta Widiya ◽  
Efrizal Syofyan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Data Collection ◽  
Sampling Method ◽  
Audit Quality ◽  
Primary Data ◽  
Sample Collection ◽  
The Third ◽  
Data Analysis Methods

The purpose of this study was to analyze the effect of competency, independence, and auditor ethics on audit quality in Inspectorate Office. Type of this research is a quantitative researh. The population in this study were auditors in inspectorate office West Sumatera province with 35 samples taken. The technique of sample collection is total sampling method. The sources of the data of this research is the primary data. The technique of the data collection is questionnaires. The data were analyzed using multiple regression analysis using SPSS version 25. Data analysis methods used in this study are multiple linier regression analysis, with audit quality as the dependent variabel, competency, independence and auditor ethics as the independent variabel. This result of the reseacrh support the third hypotheses, where the research shows that auditor ethics has an effect on audit quality of examiners at the inspectorate West Sumatera province. The results also show that competency and independence have no effect on audit quality of examiners at the inspecorate West Sumatera provinsi.

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