scholarly journals The Organization's capabilities towards adopting TQM and its impact on the quality of services by applying to the Beshah Electricity Company: قدرات المنظمة نحو تبني إدارة الجودة الشاملة وأثرها علي جودة الخدمات بالتطبيق على شركة الكهرباء بمحافظة بيشة

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Abdul Rahim Abbas Mousi Qasam Al-Saied
Keyword(s):  
Factor Analysis ◽  
Standard Deviation ◽  
Data Collection ◽  
Pearson Correlation ◽  
Primary Data ◽  
Quality Of Services ◽  
Statistical Relation ◽  
Statistical Calculation ◽  
The Mean

The research aims at measuring the effect of worker’s capacity to adopt the comprehensive quality administration. It was applied on sample from the administration of electricity of Bisha. The descriptive analytical method is used. A questionnaire is used for primary data collection. Statistical calculation are used, the mean, standard deviation, Alfa Cronbach, factor analysis, Pearson correlation, and the analysis of falling. The findings showed that the quality of services affects the abilities of workers when adopting the administration of the comprehensive quality. There is a significant statistical relation between the quality of services and the capacity of the workers.

scholarly journals HUBUNGAN ADVERSITY QUOTIENT DENGAN KESIAPAN BELAJAR PADA MATA PELAJARAN PAI

QATHRUNÂ ◽  
2020 ◽  
Vol 7 (1) ◽  
pp. 19
Author(s):  
Dede Fatchuroji
Keyword(s):  
Data Collection ◽  
Pearson Correlation ◽  
Mean Value ◽  
Primary Data ◽  
Moderate Correlation ◽  
Learning Readiness ◽  
The Mean ◽  
Data Collection Technique ◽  
The Relationship ◽  
Descriptive Method

This study aims: (1) to describe the Adver- sity Quotient of the XII grade students of Madrasah Aliyah Negeri 1 Serang Regency; (2) to describe the learning readiness of class XII students of Madrasah Aliyah Negeri 1 Serang Regency; (3) to explain the relationship between Adver- sity Quotient and the students' learning readiness of class XII Madrasah Aliyah Negeri 1 Serang Regency. The method used by researchers is descriptive method with a quantitative approach. Population of 207 class XII students from 7 groups was then taken randomly from 32 students. Data collection technique. Data collection using a questionnaire instrument. This research was conducted from June to September 2019. Primary data sources were obtained from 15 questionnaires. Data processing used SPSS 16.0. Based on the results of data analysis, three conclusions were obtained as follows: First, Adversity Quotient class XII Madrasah Aliyah Negeri 1 Serang Regency is in the high category indicated by the mean value of 52.75. Second, the learning readiness of class XII Madrasah Aliyah Negeri 1 Serang Regency is in the medium category, indicated by a mean value of 59.06. Third, there is a significant positive relationship between Adversity Quotient and learning readiness. This is indicated by the value of Pearson correlation = 0.551 with sig 0.001, this value after being consulted with the interpretation table for the number "r" (0.551) is between (0.40–0.60) whose interpretation is included in the category of moderate correlation.

scholarly journals Tracer study as an effort to improve higher islamic education quality and relevance

2019 ◽  
Vol 4 (2) ◽  
pp. 121-143
Author(s):  
Uswatun Khasanah
Keyword(s):  
Data Collection ◽  
Education Quality ◽  
Primary Data ◽  
Quality Of Services ◽  
Self Development ◽  
Collection Data ◽  
Qualitative Descriptive ◽  
User Ratings ◽  
High Absorption

This study identifies the profile of alumni and determines their absorption in the employment; describe their assessment of the organization and quality of services; and describes user ratings of alumni performance. This research includes a qualitative descriptive through a survey approach which includes stages: the development of concepts and instruments; data collection; data analysis and reporting. The subjects of this study were alumni of FUAD IAIN Pekalongan (graduated in 2013-2016). The number of respondents was 88 alumni and 14 alumni users. Primary data were obtained through an online structured questionnaire through Google forms, POS and direct dissemination. Data collection was conducted in May-August 2018. The results are: (1) Alumni profiles have high absorption, i.e. 47% of respondents in working positions, 21% of entrepreneurs, 16% of workers and entrepreneurs and 16% of not working/continuing their studies; (2) Alumni assessment of the organization and quality of services is “good”, but there is still a need to improve aspects of facilities and infrastructure; (3) Alumni users judge the performance of alumni in the “good” category. The alumni competence in terms of aspects of integrity; professionalism; use of information technology, communication; teamwork; and self-development is “good”.

scholarly journals Quality of Services in Health Centers in Western Suburbs of Ahvaz by Examining the Gap Between Expectations and Perceptions

2021 ◽  
Author(s):  
Nastaran Rostami Borujeni ◽  
Saham Sarahi ◽  
Mohammad Hosein Haghighizadeh ◽  
Nayeb Fadaei Dehcheshmeh
Keyword(s):  
Pearson Correlation ◽  
Cross Sectional Study ◽  
Health Centers ◽  
Quality Of Services ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Significant Difference ◽  
The Mean ◽  
The Relationship

Background: Due to the health sector’s serious mission in maintaining the health and care of the community, the quality of provided health services is of particular prominence. Objectives: This study aims to assess the quality of services in health centers in western suburbs of Ahvaz by examining the gap between expectations and perceptions. Methods: This was a cross-sectional study and conducted in 2018. The sample size included 291 people visiting health centers in western suburbs of Ahvaz. The data were collected through the SERVQUAL standard questionnaire for assessing the quality. This questionnaire assesses five dimensions of the quality of the provided services. These five dimensions include tangible factors, reliability, responsiveness, assurance, and empathy. Pearson correlation coefficient test was used to investigate the relationship between the variables. Independent t-test was used to compare the means. Data analysis was performed through SPSS version 22. Results: Overall, 89.55% of the subjects were female. In all the five dimensions of quality, there was a significant difference between the ideal status and the observed status (P < 0.001). The lowest gap was related to empathy (r = 0.25), and the highest gap was reported for tangible factors (r = -0.99). There was a significant positive correlation between each of the dimensions of expectations and the same dimension in the perceptions section (P < 0.001). Conclusions: Expectations in all the dimensions, except for empathy, were higher than perceptions, and health centers were far from ideal. Among these dimensions, expectations and perceptions in the area of reliability were higher than in other cases, and the mean scores were at a higher level. In the area of increasing the quality of care in health centers in suburbs of Ahvaz, some measures should be taken to promote the quality.

scholarly journals The Effect of Training on Improving the Quality of Medical Services in Saudi Arabia's Hospitals. Practical Study on King Abedallah Hospital-Bisha Province: أثر التدريب على تحسين جودة الخدمات الصحية في مستشفيات المملكة العربية السعودية – دراسة تطبيقية على مستشفى الملك عبد الله بمحافظة بيشة –

2019 ◽  
Vol 3 (5) ◽  
Author(s):  
Abdul Rahim Abbas Mousi
Keyword(s):  
Standard Deviation ◽  
Analytical Approach ◽  
Scientific Basis ◽  
Training Needs ◽  
Medical Services ◽  
Quality Of Services ◽  
Orientation Programs ◽  
Medical Doctors ◽  
The Mean

    The Study aimed at identifying the effect of training on improving the quality of medical services in Saudi Arabia's hospital-king Abedellah as an example. The study was implemented on a sample from medical doctors ,the administrators, and the assisting medical carders. The descriptive analytical approach was used as a questionnaire was designed for data collection. Seventy (70) copies were distributed (65)were recollected and valid for analysis. Number of statistical methods were used, like the mean, the standard deviation, Alfa Cornbakh, Person correlation and the analysis of the deviation. The findings proved that improvement and up-dating in the activities of training are not considered. The due medical specializations are not available. The quality of training will be positively reflected on the quality of the medical services provided by the hospital. The trainers and trainees ensured that training led to the improvement of the quality of medical services. The study ensured that the ways of training are various and up-to date. The study recommended that the decision of the training needs should be based on scientific basis. Preparation of training and orientation programs should be around the concepts of quality and the comprehensive quality. Conduction of more researches concerning training on other sectors of services due to its significance and effectiveness on the quality of services provided by the hospitals. The process of training should be pushed on by incentives in cash or wording.    

Implementasi Manajemen Mutu Terpadu Dalam Memberikan Layanan Untuk Meningkatkan Prestasi Peserta Didik di SLB YPAC Pangkalpinang

2019 ◽  
Vol 2 (2) ◽  
pp. 265-278
Author(s):  
Diah Rina Miftakhi ◽  
Nurjanah Nurjanah
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Learning Process ◽  
School Environment ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Learning Material ◽  
Analysis Model

describe the implementation of an integrated quality management component consisting of the quality of services provided by the school, human resources in teaching, the school environment, and learning process  in SLB YPAC Pangkalpinang.               The method used in this study, namely by using a naturalistic qualitative approach. Data collection is done through observation, interviews, and documentation. The subjects of this study include the principal, teachers, employees, and students. The validity of the data is done by triangulation, and deeper observation. Analysis of the data used is the interactive analysis model of Miles and Huberman through data collection, data reduction, data presentation, and conclusion drawing.              The results showed that: (a) the quality of services to students in SLB YPAC Pangkalpinang had met good service standards. This can be seen from the services in the form of facilities and infrastructure which are quite complete in schools; (b) the quality of human resources in the education process shows good teacher resources. This can be seen from the teacher data which shows that the teaching staff at SLB YPAC Pangkalpinang 95% of educators with S1 qualifications in the field of education; (c) the quality of the environment in SLB YPAC Pangkalpinang is already good. This can be seen from the very strategic location of the school because the location of the school is in the middle of the city so that it is easily accessible by the community; (d) the quality of the learning process carried out by teachers at Pangkal Pinang YPAC SLB is good. This can be seen from the realization of the form of activities through learning planning by preparing lesson plans for each subject, then implementing learning, which includes strategies and methods used by teachers in delivering learning material, and evaluation of learning. Keywords: Integrated quality management, student achievement     ABSTRAK Tujuan dalam melaksanakan penelitian ini  adalah untuk melihat pelaksanaan serta mendeskripsikan implementasi  komponen Manajemen Mutu Terpadu yang terdiri dari kualitas layanan yang diberikan sekolah, sumber daya manusia dalam mengajar, lingkungan sekolah, dan proses pembelajaran di SLB YPAC Pangkalpinang. Metode yang digunakan dalam penelitian ini, yaitu dengan menggunakan pendekatan kualitatif naturalistik. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Subyek penelitian ini antara lain kepala sekolah, guru, pegawai, dan peserta didik. keabsahan data dilakukan dengan triangulasi, dan pengamatan yang lebih mendalam. Analisis data yang digunakan adalah model analisis interaktif Miles dan Huberman melalui kegiatan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (a) mutu layanan terhadap peserta didik di SLB YPAC Pangkalpinang sudah memenuhi standar layanan yang baik. Hal ini dilihat dari layanan yang berupa fasilitas sarana dan prasarana yang sudah cukup lengkap di sekolah; (b) mutu sumber daya manusia dalam proses pendidikan menunjukkan sumber daya guru yang baik. Hal ini dapat dilihat dari data guru yang menunjukkan bahwa tenaga pengajar di SLB YPAC Pangkalpinang 95% pendidik berkualifikasi S1 bidang kependidikan; (c) mutu lingkungan yang ada di SLB YPAC Pangkalpinang sudah baik. Hal ini terlihat dari letak sekolah yang sangat strategis karena lokasi sekolah yang berada di tengah kota sehingga mudah dijangkau oleh masyarakat; (d) mutu proses pembelajaran yang dilakukan oleh guru di SLB YPAC Pangkalpinang sudah baik. Hal ini dapat dilihat dari realisasi bentuk kegiatan melalui perencanaan pembelajaran dengan menyusun RPP setiap mata pelajaran, kemudian pelaksanaan pembelajaran, yang meliputi strategi dan metode yang digunakan guru dalam menyampaikan materi pembelajaran, dan evaluasi pembelajaran.

The Effects of Exercise Commitment Facilitated by Service Quality of Smartphone Exercise Applications on Continued Exercise Intention

2019 ◽  
Vol 118 (1) ◽  
pp. 14-19
Author(s):  
Boo-Gil Seok ◽  
Hyun-Suk Park
Keyword(s):  
College Students ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Statistical Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Frequency Analysis ◽  
Primary Data ◽  
Exercise Intention

Background/Objectives: The purpose of this study is to examine the effects of exercise commitment facilitated by service quality of smartphone exercise Apps on continued exercise intention and provide primary data for developing and/or improving smartphone exercise Apps. Methods/Statistical analysis: A questionnaire survey was conducted amongst college students who have experiences in using exercise App(s) and regularly exercise. The questionnaire is composed of four parts asking about service quality, exercise commitment, continued exercise intention, which were measured with a 5-point Likert Scale, and demographics. Frequency analysis, factor analysis, correlation analysis, and regression analysis were carried out to analyze the obtained data with PASW 18.0.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PLN RAYON KEDIRI KOTA (STUDI KASUS PEMBAYARAN REKENING LISTRIK DI PLN RAYON KEDIRI KOTA)

2019 ◽  
Vol 1 (2) ◽  
pp. 96
Author(s):  
Septiyan Budi Santoso ◽  
Heribertus Budi Santoso ◽  
Ana Komari
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Primary Data ◽  
Customer Complaints ◽  
Work Area

This study aims to determine how high the level of customer satisfaction with the service of PLN Rayon Kediri Kota, to determine the quality of service to customer satisfaction PLN Rayon Kediri Kota, to determine the response of the PLN Kediri Kota in dealing with customer complaints. This research was conducted in the work area of PLN Rayon Kediri Kota. The research time was on March 18, 2017 to March 24, 2017. In writing this thesis, the author uses primary data collection techniques, namely by distributing questionnaires to PLN Rayon Kediri Kota customers who come to the payment counter. and PLN District Kediri City services. Based on the results of the research, the quality of service conducted by PLN District Kediri Kota is sufficient to satisfy its customers, as evidenced by the results of a questionnaire that has been conducted on 100 respondents of PLN Rayon Kediri City.Penelitian ini bertujuan untuk mengetahui seberapa tinggi tingkat kepuasan pelanggan terhadap pelayanan PLN Rayon Kediri Kota, Untuk mengetahui kualitas pelayanan terhadap kepuasan pelanggan PLN Rayon Kediri Kota, Untuk mengetahui respons pihak PLN Kediri Kota dalam menghadapi keluhan pelanggannya. Penelitian ini dilakukan di wilayah kerja PLN Rayon Kediri Kota. Waktu penelitian pada tanggal 18 Maret 2017 sampai dengan 24 Maret 2017. Dalam penulisan skripsi ini, penulis menggunakan teknik pengumpulan data primer yaitu dengan membagikan kuesioner terhadap pelanggan PLN Rayon Kediri Kota yang datang ke loket pembayaran dan pelayanan PLN Rayon Kediri Kota. Berdasarkan hasil penelitian kualitas pelayanan yang dilakukan oleh PLN Rayon Kediri Kota sudah cukup memuaskan pelanggannya terbukti dengan hasil kuesioner yang telah dilakukan terhadap 100 responden PLN Rayon Kediri Kota.

PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ALUMUNIUM

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Widodo Widodo ◽  
Marshelly Chandra Kumala
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Secondary Data ◽  
Primary Data ◽  
Research Results ◽  
Is Research ◽  
Quality Of Products

<em>The objective of this is research was conducted to find out how the influence of the price and quality of products against customer loyalty at PT. Alakasa Extrusindo Jakarta. This research was conducted in Alakasa Extrusindo PT by doing data collection, through the primary data and secondary data.  The research results showed that the simultaneous price variables  and product quality  has a positive and significant effect against the variable customer loyalty. partially showed that price variables has a positive and significant influence towards customer loyalty. And partially showed that product quality variables  has a positive and significant influence towards customer loyalty</em>

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

On the Dimensionality of Measuring Tourist Satisfaction towards Homestay

2015 ◽  
Vol 8 (2) ◽  
Author(s):  
Gangaram Biswakarma
Keyword(s):  
Factor Analysis ◽  
Data Collection ◽  
Exploratory Factor Analysis ◽  
Life Style ◽  
Factor Loading ◽  
Primary Data ◽  
Cultural Performance ◽  
Latent Construct ◽  
Tourist Satisfaction ◽  
The Relationship

This study focuses on measuring tourist satisfaction towards home stay. This paper emphasized to identify the variables that are related to tourist satisfaction during tourist homestay. It is also focused on analyzing the relationship and impact of these latent construct of factors to overall tourist satisfaction towards home stay. In an attempt to visualize the purpose, tourists satisfaction in a homestay in Nepal has taken into as a case, with an aim to identify the underlying dimensions of tourist satisfaction during tourist homestay. Twenty six (26) manifest variables of homestay has been formulated to understand the dimensions. Likewise, for a conforming the latent construct (1) statement as dependent variable of overall satisfaction was developed for the purpose of the primary data collection. The manifest variables are basically focused on aspects of home stay attributes namely cultural attraction, hospitality, amenities and safety & security at the home stay destination. Post Exploratory Factor Analysis indicates factor loading for twenty two (22) items manifest variables as significant, loaded with five (5) factors of home stay attributes named as Amenities & Safety, Reception, Local Cuisine & Accommodation, Local Life style & Costumes, and Cultural Performance. This study contributes to the development of survey instrument for exploring tourist satisfaction for Home stay for future researchers.

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