Exploration Into The Early Success Of I-Mode Product Launch
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-family: Times New Roman; font-size: small;">In Japan, i-mode was launched in February 1999 and becomes the world’s first mobile Internet access service.<span style="mso-spacerun: yes;"> </span>Since the launch, the product has rapidly achieved early success and continues to be the dominant force in the market, in spite of escalating challenges by late competitor-comers.<span style="mso-spacerun: yes;"> </span>What are the key success factors of i-mode?<span style="mso-spacerun: yes;"> </span>This study examines which factors might be more important than the others in accounting for i-mode success.<span style="mso-spacerun: yes;"> </span>The study also probes into the trait of early diffusion and the perceived associative image of the product.<span style="mso-spacerun: yes;"> </span>In order to address the research issues noted above, this study adopts a mixed-method approach.<span style="mso-spacerun: yes;"> </span>First, an interview is conducted with a company representative of i-mode in order to explore conditions leading to the success of the product.<span style="mso-spacerun: yes;"> </span>Then, a questionnaire addressing these and other possibly key conditions is administered to a sample of i-mode subscribers as respondents in Japan.<span style="mso-spacerun: yes;"> </span>Results demonstrate that the effective manipulation of marketing strategies, particularly the product and promotion strategies, play a pivotal role throughout the six-year period from product launch to the currently leading position of i-mode in Japan’s mobile communication market.</span></p>