scholarly journals Peningkatan kinerja operasional perusahaan Jasa Pengurusan Transportasi dalam meningkatkan kepuasan pelanggan

2021 ◽  
Vol 5 (2) ◽  
pp. 188-201
Author(s):  
Enjeli Somar ◽  
Asep Suparman ◽  
Paulus Raga
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Quantitative Method ◽  
Operational Performance ◽  
Validity And Reliability ◽  
Port Facilities ◽  
Analysis Technique ◽  
Data Collection Technique

The purpose of this study is to determine the effect of service quality, port facilities, and container stacking places on operational performance in increasing the level of customer satisfaction. The method used in this study is a quantitative method with descriptive type and the data analysis technique uses Path Analysis. The population in this study were 100 respondents consisting of workers in Jasa Pengurusan Transporasi (JPT) companies and JPT customers. The data collection technique uses a questionnaire that has been tested for validity and reliability. Based on the results of the study, it can be revealed that among the quality of service, port facilities, and container storage places, only JPT customer satisfaction with port facilities affect customer satisfaction, both direct and mediated by operational performance.

scholarly journals PENGARUH PELATIHAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA GIANT EKSTRA SEMPU KOTA SERANG

2021 ◽  
Vol 17 (1) ◽  
pp. 64-74
Author(s):  
Ubay Haki
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Method ◽  
Hypothesis Test ◽  
Coefficient Of Determination ◽  
Analysis Technique

The aim of the research title was to know whether the training influence and service quality effect to consumer satisfaction in Giant Ekstra Sempu Serang city. The hypothesis test used description quantitative method. The population of this research was consumers who shop at Extra Giants Sempu Serang city by the amount 800 people, in taking the samples using Slovin formula found 89 people. To get the data, this study used observation, distributed questionnaires and interviews. The data analysis technique used for processing the data was likert scaale and was assisted by SPSS 24 tool, therefore from research results could be seen the correlation coefficient value between training grades and service quality on consumer satisfaction was 0,827 (very strong), the coefficient of determination was 0,823 or 82,7%, that described the value of training (X1)  and service quality(X2) contributed for 82,7% to costumer satisfaction (Y), while the remaining of 17,3% was influenced by other variables out of this study. The results of this study showed (1) there was a positive and significant effect the value of training on costumer satisfaction at 3,015, (2) there was a positive and significant influences quality of service to customer satisfaction at 4,485, (3) there was a positive and significant influence of the value of training and simultaneous service quality on customer satisfaction at 205,647

scholarly journals Analisis Kualitas Pelayanan Asrama bagi Peserta Didik SMA Negeri 3 Kayuagung Provinsi Sumatera Selatan

2021 ◽  
Vol 8 (3) ◽  
pp. 311
Author(s):  
Herlina Herlina
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Research Method ◽  
Quantitative Method ◽  
Criminal Sanctions ◽  
Analysis Technique ◽  
Barriers To Service ◽  
Security Guarantees ◽  
The Guardian

This study aims to: 1) analyze the quality of service to students who live in the dormitory of SMAN 3 Kayuagung, and 2) describe the supporting factors and barriers to service for students. This research method uses descriptive quantitative method. The sample of this study amounted to 234 students of class X, XI, and XII. Data collection techniques were carried out through questionnaires, interviews, and observations. While the data analysis technique of this research uses the Importance-Performance Analysis (IPA) method. The results of this study found that six indicators whose performance should be improved by the guardian of the SMAN 3 Kayuagung dormitory, including the condition of a satisfactory and comfortable bedroom, the guardian of the dormitory is given rewards to students who have good jobs, students who lose their belongings must be assisted immediately. The kitchen must prepare the dish on time, the students get security guarantees, and good relationships are established by providing services in the dormitory for students. The dormitory guardian can create a home situation for students to face what they have. To provide criminal sanctions for perpetrators, teachers must involve themselves as parenting teachers by helping the guardian of the dormitory.

scholarly journals Analysis of Service Quality and Value Effect on Patient Satisfaction and Its Effect on Loyalty of Hospital Patients in Hospital and Children of Pucuk Permata Hati

2019 ◽  
Vol 10 (02) ◽  
pp. 21255-21266
Author(s):  
Agus Wahyu Permana ◽  
Nengah Suardika ◽  
Wayan Sujana ◽  
Anik Yuesti
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Validity And Reliability ◽  
Analysis Technique ◽  
Hospital Patients ◽  
Value Effect

The development of private hospitals is competing to improve the quality of its services in order to increase the number of patient visits to hospitals. RSIA Pucuk Permata Hati is no exception, as a private hospital that has only been around for 2 years and is required to work extra to improve patient visits. One of them is to improve the quality of service and increase the value of the Hospital so as to create patient satisfaction and loyalty as the ultimate goal. The population in this study were 100 inpatients at RSIA Pucuk Permata Hati and using convenience sampling techniques. The data analysis technique used is path analysis (path analysis) which previously tested the instrument (validity and reliability), classic assumption test (normality, multicollinearity and outliers). The results of the data analysis showed that the quality of service had a positive and significant effect on the satisfaction at RSIA Pucuk Permata Hati Permata Hati. Values ​​have a positive and significant influence on patient satisfaction. Service quality has a positive but not significant effect on loyalty. Value has a positive and significant effect on loyalty. Consumer power (patients) has a positive and significant effect on loyalty.

scholarly journals PENGARUH KEPEMIMPINAN, LINGKUNGAN KERJA, DISIPLIN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN DINAS PETERNAKAN DAN PERIKANAN KABUPATEN GROBOGAN

2021 ◽  
Vol 12 (1) ◽  
pp. 102-117
Author(s):  
Setyo Wahyuningsih ◽  
Sudarmadi Sudarmadi ◽  
Triyanto Triyanto
Keyword(s):  
Data Analysis ◽  
Work Environment ◽  
Work Motivation ◽  
Employee Performance ◽  
Validity And Reliability ◽  
Dominant Effect ◽  
Analysis Technique ◽  
Research Population ◽  
Data Collection Technique ◽  
Research Type

This study purposes were determined the effect of leadership, work environment, work discipline and motivation on employee performance at the Dinas Peternakan dan Perikanan, Grobogan Regency. The research type is a survey research using a questionnaire as the instrument. The research population are employees at the Dinas Peternakan dan Perikanan, Grobogan Regency. The sample used in this study amounted to 62 respondents. Data collection technique used questionnaire that has been tested for validity and reliability. The data analysis technique used is multiple linear regression. The research results shown that there is a positive and significant effect of leadership, work environment, work discipline, and work motivation on employee performance both individually and simultaneously. Leadership is the variable with the most dominant effect on the performance of the employees of the Dinas Peternakan dan Perikanan in Grobogan Regency.

scholarly journals The Influence of Price, Quality of Service and Promotions on Customer Satisfaction at Bu Rajab Resto Pancing and Cottage

2021 ◽  
Author(s):  
Rabhi Fathan Muhammad ◽  
Tina Melinda
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Positive Impact ◽  
Collection Data

This study was conducted to analyze the influence of price (X1), service quality (X2) and promotions (X3) on customer satisfaction at Bu Rajab Resto Pancing and Cottage. The study used a quantitative approach and was conducted from March to June 2020. Purposive sampling was used. 120 people were included in the research and 97 people were selected as samples. Participants were customers of Bu Rajab Resto Pancing and Cottage who had visited at least 2 times. A questionnaire was used for data collection. Data analysis involved linear regression, hypothesis testing and classical assumption tests, using the SPSS program. Price and service quality had a significantly positive impact on customer satisfaction, but promotions did not. Keywords: price, service quality, promotion, customer satisfaction

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH MELALUI CITRA PERUSAHAAN SEBAGAI VARIABEL MEDIASI

2018 ◽  
Vol 7 (12) ◽  
pp. 6675
Author(s):  
I Made Deddy Saputra ◽  
I Nyoman Nurcaya
Keyword(s):  
Quality Of Service ◽  
Image Quality ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Customer Loyalty ◽  
Corporate Image ◽  
Analysis Technique

Customer satisfaction is an important element in determining and maintaining and growing the company. To be able to develop loyalty among its customers, banks need to know what factors influence loyalty and assess their performance in these factors. This research was conducted at PT. BPR Bali Dananiaga Denpasar. The number of respondents of this study were 117 respondents. Data collection is done through observation, interview and questionnaire. This research uses instrument test by using path analysis technique. Based on the analysis result found that service quality variable have positive and significant effect to company image. Quality of service has a positive and significant impact on customer loyalty. So the better the service quality of PT. BPR Bali Dananiaga, it will increase customer loyalty in PT. BPR Bali Dananiaga in Denpasar City. Corporate image has a positive and significant impact on customer loyalty. Corporate image proved able to mediate positively and significantly influence between service quality to customer loyalty.

scholarly journals KINERJA APARATUR TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN WALA KECAMATAN MARITENGNGAE KABUPATEN SIDENRENG RAPPANG

2020 ◽  
Vol 8 (3) ◽  
pp. 184-189
Author(s):  
Nur syawal Ashari ◽  
Muhammad Rais Rahmat ◽  
Abdul Jabbar
Keyword(s):  
Data Collection ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Female Gender ◽  
Validity And Reliability ◽  
Literature Study ◽  
The Public ◽  
Analysis Technique ◽  
Data Collection Technique

Apparatus on the quality of public services in Wala Village, Kecamatang Maritengngae, Sidenreng Rappang Regency. The population in conducting this study were people with male and female gender, amounting to 3,725 people from two environments, the data collection technique used was the Slovin formula with 92 results, taken based on purposive sampling technique. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, literature study, and documentation. The data analysis technique is using the validity and reliability tests using the SPSS 21.0 application and a Likert scale. Based on the research that was taken from the results of the questionnaire data, it was obtained that the recapitulation of the Apparatus Performance variable with a percentage of 67.4% was included in the "Good" category while the recapitulation of the Public Service Quality variable with a percentage of 69.6% was included in the "Good" category.

scholarly journals Pengaruh Kualitas Produk, Merek Dan Promosi Terhadap Loyalitas Pelanggan Rokok

Manajerial ◽  
2017 ◽  
Vol 9 (1) ◽  
pp. 21
Author(s):  
Ruly Frans Pardede ◽  
Hamdy Hadi
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Quantitative Approach ◽  
Tobacco Products ◽  
Analysis Technique ◽  
Significant Difference ◽  
Data Collection Technique

<p align="justify">This study uses a quantitative approach to data collection technique using a questionnaire. The population used in this study are all customers who use tobacco products Gudang Garam International, while method of sample using accidental sampling technique is the technique of sample withdrawal by chance, so the number of samples obtained as many as 100 people. The data analysis technique used in this study is the analysis of regression and correlation. The results revealed a significant difference between the quality of the product, brand and promotion jointly on customer loyalty cigarettes Gudang Garam International. The result proved that the customer loyalty is assumed to be positively affected by the price and the service that pertain in Alakasa Extrusindo Company. The result proved that the customer loyalty was simultaneous affected by the price and service.</p><p> </p>

scholarly journals Teknik Analisis Validitas Konstruk dan Reliabilitas instrument Test dan Non Test Dengan Software LISREL

2017 ◽  
Author(s):  
Akbar Iskandar
Keyword(s):  
Factor Analysis ◽  
Data Analysis ◽  
Quantitative Analysis ◽  
Confirmatory Factor Analysis ◽  
Instrument Development ◽  
Grain Quality ◽  
Validity And Reliability ◽  
Analysis Technique ◽  
Confirmatory Factor

Abstrak Tujuan dari tulisan ini adalah untuk menganalisis tingkat kualitas butir instrument tes dan non tes berdasarkan tingkat validitas konstruk dan reliabilitas. Jenis penelitian ini masuk dalam kategori pengembangan instrument yang biasa disebut dengan R &amp; D. Penelitian ini merupakan bentuk simulasi terhadap instrument yang telah dikembangkan sebelumnya yaitu tahun 2016 dan 2017 yang berjalan selama 4 bulan. Teknik analisis data yang digunakan adalah teknik analisis kuantitatif dimana yang dimaksud adalah Confirmatory Faktor Analisys (CFA) dengan bantuan software LISREL. Hasil analisis dalam simulasi ini ditemukan bahwa butir instrument yang dikembangkan memenuhi criteria valid secara konstruk dan reliabel baik untuk instrument tes maupun non tes.Kata kunci: lisrel, amos, SEM, instrument, tes, non tes, pengukuran, penilaian, evaluasi, spssAbstractThe purpose of this paper is to analyze the level of grain quality of test and non test instruments based on the level of construct validity and reliability. This type of research belongs to the category of instrument development commonly referred to as R &amp; D. This research is a form of simulation of the instrument that has been developed previously ie 2016 and 2017 which runs for 4 months. Data analysis technique used is quantitative analysis technique which is Confirmatory Factor Analysis (CFA) with the help of LISREL software. The results of the analysis in this simulation found that the developed instrument items meet the criteria valid construct and reliability for instrument test and non test instruments.Keywords: lisrel, amos, SEM, instrument, test, non test, measurement, assessment, evaluation, spss

scholarly journals Effect of Service Quality and Price on Customer Satisfaction at Kartika Candra in Jakarta

2020 ◽  
Vol 10 (1) ◽  
pp. 113
Author(s):  
Raden Roro Ayumetarini
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Analysis Technique

This study aims to determine the effect of service quality and price on customer satisfaction at Kartika Candra in Jakarta. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study the quality of service significantly influence customer satisfaction by 40.6%, hypothesis testing obtained significance 0,000 <0.05. Price significantly influence customer satisfaction by 40.0%, the hypothesis test obtained significance of 0,000 <0.05. Service quality and price simultaneously have a significant effect on customer satisfaction by 50.3%, hypothesis testing obtained significance 0,000 <0.05.

Sign in / Sign up

Export Citation Format

Share Document