scholarly journals Effect of Public Service Quality on People Satisfaction toward Implementation of Integrated Administration Service Kecamatan in New Normal Era Kecamatan Sako Palembang City

2021 ◽  
Vol 006 (02) ◽  
pp. 19-23
Author(s):  
Trecy Austin ◽  
Deby Chintia Hestiriniah
Keyword(s):  
Service Quality ◽  
Large Scale ◽  
Quantitative Methods ◽  
Problem Formulation ◽  
Validity And Reliability ◽  
New Normal ◽  
Civil Registration ◽  
Social Restriction ◽  
The Government ◽  
Dominant Influence

2020 is the year of the COVID-19 pandemic which made Government implement Large Scale Social Restriction Policy, both Social Distancing and Physical Distancing. However, based on the observation results made by the researcher in the field of the PATEN process in Kecamatan Sako during new normal, people were not yet discipline in dealing with online services. The services continue as usual by implementing strict health protocol such as to wash hands with soap often, to wear mask, to maintain a distance of a meter. Based on the survey conducted in Kecamatan Sako, the respondents still did stuff on the spot directly because the physical files still had to be collected at the PATEN counter to be processed. According to a direct interview conducted with the Head of the Government Section, the management of Family Card and ID card was carried out at the UPT Zone VIII of civil registration since April 23, 2020. The purposes of this study are to analyze the effect of service quality (tangibles, reliability, responsiveness, assurance, and empathy) on people satisfaction in Kecamatan Sako and to explain the dimensions of service quality (tangibles, reliability, responsiveness, assurance, and empathy), which dimensions have the most dominant influence on people satisfaction in Kecamatan Sako. This study uses quantitative methods. The method used in data collection is Proportionate Random Sampling. The data quality test consists of testing the validity and reliability of the data using multiple linear regression. The results of this study indicate that the t value is 1.985 with a significant value of 0.015 <0.05, so that the results of the first problem formulation are Tangible, Assurance, and Empathy which have a significant effect on the variable of people satisfaction. The second problem formulation explains that the empathy variable is the variable that has the most dominant influence on the dependent variable or dependent (y) with the largest Beta value which is 0.551.

scholarly journals THE EFFECT OF TRAINING FROM HOME (TFH) ON DETRAINING IN ELITE ROWING ATHLETES DURING THE COVID-19 PANDEMIC

2021 ◽  
Vol 56 (4) ◽  
pp. 402-414
Author(s):  
Berliana Berliana ◽  
Dede Rohmat Nurjaya ◽  
Ira Purnamasari ◽  
Mona Fiametta Febrianty ◽  
Komarudin Komarudin ◽  
...  
Keyword(s):  
Large Scale ◽  
Muscle Power ◽  
Aerobic Power ◽  
Validity And Reliability ◽  
Power Capacity ◽  
Male Athletes ◽  
New Normal ◽  
Quasi Experimental ◽  
Recorded Data ◽  
The Government

There was an outbreak of severe acute respiratory syndrome by SARS-CoV-2 or COVID-19 in China. The virus spread quickly throughout the world, including in Indonesia. The government has taken many steps to reduce the spread of COVID-19, namely the Stay at Home phase, the Large-Scale Social Restrictions phase, and the New Normal phase. The entire process has affected sports by imposing Training from Home (TFH) for 14 national male athletes and 11 female national athletes for rowing in preparation for the Asia Cup. The athletes' seriousness in exercising for seven weeks was shown from recorded data during the New Normal. The purpose of this research is to see the effect of TFH on athlete detraining. The absence of specific research related to this is a novelty in this study. The method used is quasi-experimental, by looking at the athletes' seriousness in doing the exercises independently without direct assistance from the coach. The coaches could only assist online. The instrument used met the standards of validity and reliability of conformity. It was expected that the athletes' performance did not decrease as they entered the next stage of training. The results showed no significant effect of TFH on detraining in the components of Muscle Power, Aerobic Power, Capacity Squat, Deadlift, and Bench Pull in the men's group. In the women's group, there was a significant effect of TFH on detraining in Muscle Power and Women's Aerobic Capacity, and there was an insignificant effect of TFH on detraining in the components of Aerobic Power, Squat, Deadlift, and Bench Pull. This study concludes that TFH has different effects on detraining elite rowing athletes during the COVID-19 pandemic.

scholarly journals Implementation of Inclusive Child Friendly Primary Schools Policy in Nyandarua County, Kenya

2020 ◽  
Vol 4 (1) ◽  
pp. 15-32
Author(s):  
Daniel Kirogo Wahungu ◽  
Ibrahim Oanda ◽  
Violet Wawire
Keyword(s):  
Primary Schools ◽  
Quantitative Methods ◽  
Policy Recommendations ◽  
Validity And Reliability ◽  
Group Discussions ◽  
Qualitative And Quantitative Methods ◽  
Child Friendly ◽  
The Government ◽  
Policy And Suggestion ◽  
Descriptive Survey

The main problem addressed by this study was the implementation of inclusive child friendly primary schools policy in Nyandarua County. The Inclusive Child Friendly Schools (CFS) policy has become the vehicle through which the government is providing quality education for all children in school by creating a learning environment where all children can learn, all children want to learn, and all children feel included in the classrooms and schools. However, studies show that the conditions in schools are not adequately adapted to accommodate the diversity of learners and even many more children of school going age are left out of school. These challenges generated the objectives of the study which were to examine the practice in public primary schools in line with the inclusive CFS policy and suggestion of appropriate strategies for implementation of inclusive CFS in public primary schools. To achieve this, the study utilized a descriptive survey using both qualitative and quantitative methods. Data collection instruments entailed questionnaires, interview schedule, focus group discussions, observation schedule and document analysis which were first piloted to improve validity and reliability and the accruing data was then analyzed thematically as per the study objectives. The findings of the study indicated that there was a substantial gap between CFS policy expectations and its actual day to day practice in the schools. Schools had the CFS messages engraved but had not made a significant alteration in the line with the policy. From these study findings, the paper presented several policy recommendations including adopting CFS policy to internal contexts so that individual schools look for ways of developing and utilizing selfassessment indicators of CFS at the school levels. Though the area of CFS is relatively new, it was hoped the study could shed light on the way forward for inclusive child friendly school programme in Kenya.

scholarly journals Triple Helix: a sustainable economy for hijab SMEs in the new normal

2021 ◽  
Vol 25 (1) ◽  
pp. 30-40
Author(s):  
Jun Surjanti ◽  
Tony Seno Aji ◽  
Sanaji Sanaji ◽  
Setya Chendra
Keyword(s):  
Triple Helix ◽  
Large Scale ◽  
Transition Period ◽  
Development Model ◽  
Business Activity ◽  
New Normal ◽  
Sustainable Economy ◽  
Social Restriction ◽  
Balanced Model ◽  
Education And Law

Although the COVID-19 pandemic has gradually improved, people's activities have not recovered to normal due to various conditions. This period is a transition period known as the "New Normal". Besides its impact on people's health, COVID-19 also affects other aspects, including the economy, education, and law. The economic impact highly touches low-medium class people including SMEs as the business activities which need to be halted due to PSBB (Large-Scale Social Restriction). Triple Helix is a SMEs' development model that links Science (S), Government (G), and Business (B). This article aims to examine whether Triple Helix with SGB Balanced model is possibly utilized to revive the Hijab SMEs business activity. This study is descriptive-qualitative research and analyzed using the Miles and Hubberman techniques. Data were obtained through online questionnaires and interviews from hijab craftsmen associating with two SMEs. The results show that respondents have successfully adapted to the New Normal and resumed their business activity by implementing technology and information given by the S (science) agent and the G (government) agent’s assistance. Therefore, it indicates that implementing Triple Helix provably revives the Hijab SMEs business activities.

scholarly journals An analysis of Indonesian government policies against COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Roziqin ◽  
Syasya Y.F. Mas’udi ◽  
Iradhad T. Sihidi
Keyword(s):  
Literature Review ◽  
Narrative Analysis ◽  
Large Scale ◽  
Preventive Measure ◽  
Safety Net ◽  
Government Policies ◽  
Content Type ◽  
Indonesian Government ◽  
Social Restriction ◽  
The Government

PurposeCOVID-19 cases in Indonesia continue to increase and spread. This article aims to analyse the Indonesian government policies as a response in dealing with COVID-19.Design/methodology/approachThis article is a narrative analysis with the approach of a systematic literature review.FindingsThis article found that the Indonesian government responded slowly to the COVID-19 pandemic at the beginning of its spread in March 2020. The government then issued some policies such as physical distancing, large-scale social restriction (PSBB - Pembatasan Sosial Berskala Besar) and social safety net. These policies will only work if the society follows them. The society could be the key to success of those policies, either as the support or the obstacles.Practical implicationsThis policy analysis with literature review, conducted from March to July 2020 in Indonesia, provides experiences and knowledge in how to respond to the dynamic problems of public policy in dealing with the COVID-19 outbreak, especially in the context of a developing country.Originality/valueThe novelty of the article lies in the unique policy response in a diverse society. It suggests that the policymakers should pay more attention to the society’s characteristics as well as the mitigation system as a preventive measure and risk management to make clear policy in the society.

scholarly journals RELASI MASJID DAN PASAR: KAJIAN SOSIOLOGI HUKUM TERHADAP KEBIJAKAN PENERAPAN PEMBATASAN SOSIAL BERSKALA BESAR SAAT PANDEMI COVID 19

2020 ◽  
Vol 1 (2) ◽  
pp. 120-131
Author(s):  
Indra Budi Jaya
Keyword(s):  
Large Scale ◽  
Public Awareness ◽  
Modern Society ◽  
Social Engineering ◽  
Sociology Of Law ◽  
Restriction Policy ◽  
Social Restriction ◽  
The Government ◽  
The Impact ◽  
The Relationship

Islam as a religion wants its people to always maintain a balance between religiosity (al din) and worldly problems (al dunya). The relationship between the two describes something that is separate but inseparable (harmony). However, for modern society, this condition often creates contradictions, this condition was seen at the time of the Covid 19 pandemic. The implementation of Large-Scale Social Restrictions by the government in an effort to overcome the spread of the impact of Covid 19 to the community by limiting activities in mosques and allowing activities in the market to continue in fact responded by the community differently. The methodology used is qualitative by using social policy analysis. This paper tries to examine social policies towards the application of large-scale social restrictions on mosques and markets. In this paper, the sociology of law theory is used, namely Law is a social engineering tool which emphasizes that law becomes the commander who must bring change to society. The results obtained in the research are that the community responds to the large-scale social restriction policy differently, where the purpose of the policy is for the community to be expected to make changes by complying with the rules that have been set by the government, the conditions for rejection and various responses are caused by disharmony between implementation of policies with public awareness of the law.Keyword : Policy, large-Scale Restrictions and the sociology of law. AbstrakIslam sebagai agama mengkhendaki umatnya agar senantiasa menjaga keseimbangan antara religiusitas (al din) dan masalah keduniaan (al dunia). Hubungan keduanya menggambarkan sesuatu yang terpisah namun tidak bisa dipisahkan (harmoni). Namun bagi masyarakat modern kondisi tersebut seringkali justru menimbulkan pertentangan, kondisi tersebut nampak pada saat terjadinya pandemi Covid 19. Penerapan Pembatasan Sosial Berskala Besar oleh pemerintah dalam upaya penanggulangan penyebaran dampak Covid 19 kepada masyarakat dengan membatasi aktivitas di masjid dan membiarkan kegiatan di pasar tetap berjalan nyatanya direspon oleh masyarakat secara berbeda. Metodologi yang digunakan adalah kualitatif dengan menggunakan analisis kebijakan sosial, Tulisan ini mencoba menelaah kebijakan sosial terhadap penerapan pembatasan sosial berskala besar terhadap masjid dan pasar. Dalam penulisan ini dipergunakan teori sosiologi hukum yaitu Law is a tool social engineering yang menegaskan bahwa hukum menjadi panglima yang harus membawa perubahan terhadap masyarakat. Hasil yang diperoleh dalam penelitian adalah Masyarakat merespon kebijakan pembatasan sosial berskala besar tersebut secara berbeda, dimana tujuan kebijakan tersebut adalah untuk masyarakat diharapkan dapat melakukan perubahan dengan mematuhi aturan yang telah di tetapkan oleh pemerintah, kondisi penolakan dan respon beragam tersebut di sebabkan oleh ketidak harmonisannya antara penerapan kebijakan dengan kesadaran masyarakat terhadap hukum.Kata Kunci : Kebijakan,  Pembatasan Sosial Berskala Besar dan Sosiologi Hukum

Measuring service quality in higher education

2016 ◽  
Vol 24 (2) ◽  
pp. 244-258 ◽  
Author(s):  
Viraiyan Teeroovengadum ◽  
T.J. Kamalanabhan ◽  
Ashley Keshwar Seebaluck
Keyword(s):  
Higher Education ◽  
Factor Analysis ◽  
Service Quality ◽  
Hierarchical Model ◽  
Quantitative Methods ◽  
Educational Quality ◽  
Second Phase ◽  
Validity And Reliability ◽  
Content Type ◽  
Quality In Higher Education

Purpose – This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach – The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality attributes. Quantitative methods were used for the second phase so as to test the dimensionality of the measurement instrument and assess its validity and reliability. A sample of 207 students was surveyed, and data were analysed using exploratory factor analysis and Cronbach’s alpha test. Findings – The results of the factor analysis revealed the presence of sub-dimensions. A hierarchical model was therefore considered most appropriate. The final model consisted of five primary dimensions, which are administrative quality, physical environment quality, core educational quality, support facilities quality and transformative quality. The instrument contained a total of 48 items. Each scale was satisfactorily tested for validity and reliability. Research limitations/implications – This empirical study made use of data collected in Mauritius only, a developing country. Practical implications – This study provides a framework and an instrument that can be used by higher education institutions in view of continuously improving educational quality. Originality/value – The study adopted a holistic approach by considering both the functional and technical aspect of service quality in higher education. Moreover, technical quality was operationalised by considering the notion of transformative quality.

scholarly journals Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

2020 ◽  
Vol 18 (1) ◽  
pp. 68-74
Author(s):  
Eigis Yani Pramularso
Keyword(s):  
Service Quality ◽  
Employee Performance ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Validity And Reliability ◽  
Public Servant ◽  
One Stop ◽  
The Government ◽  
To Come ◽  
The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

scholarly journals Effectiveness of Large-Scale Social Restrictions (PSBB) toward the New Normal Era during COVID-19 Outbreak: a Mini Policy Review

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Helen Andriani, S.Si, Apt, M.Sc, Ph.D
Keyword(s):  
Large Scale ◽  
Preventive Measure ◽  
State Of Emergency ◽  
New Normal ◽  
Small Communities ◽  
The Public ◽  
Better Regulation ◽  
The Government ◽  
The Impact

Abstract. The government of Indonesia has not used lockdown or quarantine as an option to tackle the spread of Coronavirus, as the impact of lockdown on small communities in the informal sector that lives from daily income will be severe. Alternatively, the government is enforcing Large-Scale Social Restrictions (Pembatasan Sosial Berskala Besar or "PSBB") to respond to the state of emergency in public health. Starting in June 2020, the government has implemented transitional PSBB in some red zone areas, including the capital Jakarta and East Java province, despite the surge in case numbers. This paper aims to investigate the effectiveness of the PSBB policy applied in Indonesia during the COVID-19 outbreak and the readiness to embrace the new normal, between April and June 2020, based on rapid literature analysis in a search on Medline(-Pubmed), government speeches and reports, social and mass media platforms. Implementation of PSBB is a preventive measure to combat Coronavirus’ spread in some Indonesian areas. Indonesia should not be in a “new normal” situation. The transitional PSBB phase serves as an early chapter of a new normal that would apply only to strategic sectors with manageable risks combined with better regulation and compliance by the public. Abstrak. Pemerintah Indonesia tidak menggunakan lockdown atau karantina sebagai opsi untuk mengatasi penyebaran Coronavirus, karena dampak lockdown pada komunitas kecil di sektor informal yang hidup dari pendapatan harian akan memburuk. Pemerintah menegakkan Pembatasan Sosial Berskala Besar (PSBB) sebagai respons terhadap keadaan darurat dalam kesehatan masyarakat. Sejak bulan Juni 2020, pemerintah telah menerapkan transisi PSBB di beberapa daerah zona merah, termasuk di provinsi DKI Jakarta dan Jawa Timur, meskipun ada peningkatan jumlah kasus. Artikel ini bertujuan untuk menyelidiki efektivitas kebijakan PSBB yang diterapkan di Indonesia selama wabah COVID-19 dan kesiapan untuk memasuki Adaptasi Kebiasaan Baru (AKB), antara bulan April dan Juni 2020, berdasarkan analisis literatur cepat dalam pencarian Medline (-Pubmed), pidato dan laporan pemerintah, platform media sosial dan media massa. Implementasi PSBB adalah langkah pencegahan untuk memerangi penyebaran Coronavirus di beberapa wilayah Indonesia. Indonesia seharusnya tidak berada dalam situasi AKB. Fase PSBB transisi berfungsi sebagai bab awal dari AKB yang hanya akan berlaku pada sektor strategis dengan risiko yang dapat dikelola bersamaan dengan regulasi dan kepatuhan public yang lebih baik.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Peningkatan Kepuasan Pelanggan Pada Hotel Bogor

2019 ◽  
Vol 3 (1) ◽  
pp. 129-134
Author(s):  
Rani Kurniasari
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Correlation Coefficient ◽  
Quantitative Methods ◽  
Correlation Coefficients ◽  
Regression Equation ◽  
Validity And Reliability ◽  
Determination Coefficient ◽  
Average Value ◽  
Excellent Service

Excellent service quality is an important factor in increasing customer satisfaction. This study aims to determine the effect of service quality on customer satisfaction in Bogor hotels. This study uses quantitative methods by distributing questionnaires to 72 hotel customers. Questionnaire calculation uses SPSS by testing the validity and reliability of each question item followed by a test of the correlation coefficient, determination coefficient and regression equation. The results of this study are that there is a significant influence on hotel customer satisfaction. SPSS calculation results obtained the determination coefficient of 95.7%, which means that the effect of service quality on customer satisfaction is 95.7% and the remaining 4.3% is influenced by other factors. Correlation coefficients obtained results of 0.978 which means that the relationship between service quality and customer satisfaction is very strong. So from the results of the correlation coefficient obtained, it was concluded that H1 was accepted which meant that there was a significant relationship between service quality and customer satisfaction. And based on the calculation of the regression equation obtained results of Y = 2.455 + 0.959X which indicates that if the value of excellent service increases 1, then the average value of customer satisfaction will increase by 0.959.

scholarly journals PENGAWASAN OMBUDSMAN TERHADAP PENYELENGGARAAN PELAYANAN PUBLIK PADA MASA PANDEMI CORONA VIRUS DISEASE 2019 (COVID-19)

2021 ◽  
Vol 6 (1) ◽  
pp. 1-20
Author(s):  
Inggit Akim
Keyword(s):  
Large Scale ◽  
Public Services ◽  
Virus Disease ◽  
Conceptual Approach ◽  
Work From Home ◽  
Corona Virus ◽  
Social Restriction ◽  
The Republic ◽  
The Government

ABSTRACTSupervise the government as the provider of public services to carry out their duties and authorities under applicable regulations. Large-Scale Social Restrictions are restrictions on certain activities in an area suspected of being infected with Corona Virus Disease 2019 (COVID-19), which causes the quality of public services to be disrupted. The Ombudsman has the task of supervising the implementation of shared services organized by state or government officials and private or individual bodies assigned the task of providing services according to minimum service standards as a benchmark for service delivery and assessing the quality of services to the community. The research method used is normative juridical research with a conceptual approach (Statute Approach).The results of this study are large-scale social restriction policies through the Mayor of Tarakan Regulation Number 17 of 2020, restrictions on activities outside the house such as the implementation of learning at schools and/or other educational institutions, Work From Home (WFH), religious movements in houses of worship, activities in public places, social and cultural activities and Mandatory rapid tests for those using Sea and Air transportation modes, and providing social assistance to communities affected by COVID-19. Ombudsman's supervision of public services during the COVID-19 pandemic in Tarakan City, namely by conducting coordination and control and cooperation with state and private officials as well as community or individual organizations, opening an Online Complaint Post for COVID-19 Affected Persons. Also, conduct unannounced checks to improve public services in the City of Tarakan. Based on the supervision, the receipt of reports on suspicion of maladministration and the Ombudsman's investigation results are subject to examination. Suppose it is proven that it has committed maladministration in public services, the Ombudsman of the Republic of Indonesia can take corrective action and provide recommendations/suggestions to state administrators to improve the quality of public services. Keywords: Surveillance; Ombudsman; Public Service; COVID-19 Pandemic

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