scholarly journals Service Performance Indicator Sebagai Upaya Peningkatan Kualitas Pelayanan Publik di Stasiun Lempuyangan Yogyakarta

NATAPRAJA ◽  
2015 ◽  
Vol 1 (1) ◽  
Author(s):  
Deby Febriyan Eprilianto
Keyword(s):  
Qualitative Research ◽  
Public Transportation ◽  
Public Services ◽  
Performance Indicator ◽  
Transportation Policy ◽  
Service Performance ◽  
Waiting Room ◽  
Public Facilities ◽  
Service Standards

This study aims to identify and explain the improvement of the quality of public services through the optimization of transportation policies in Lempuyangan Railway Station Yogyakarta. This study is a descriptive qualitative research and taking place in PT KAI Yogyakarta Region VI Operations and in station Lempuyangan. The results of this study concluded that: (1) improving the quality of public services through the optimization of transport policies in station Lempuyangan Yogyakartathat is based on the Minister of Transportation Regulation Number 09 year 2011 on Minimum Service Standards (MSS) for public transportation by train has been implemented optimally by implementing Service Performance Indicator (SPI) program, which consists of eleven indicators namely : (a) SPI Information, (b) SPI Cleanliness and Health, (c) SPI Ticket Service, (d) SPI Security, (e) SPI staff and Officers, (f) SPI Waiting Room, (g) SPI Public Facilities, (H) SPI Peron, (i) SPI parking, (j) SPI Lighting, and (k) SPI Toilet, and (2) the application of SPM and SPI optimally made Lempuyangan station got  third winner in the best station award in 2013. Keywords: Quality Improvement Services, Transportation Policy.

scholarly journals Service Performance Indicator Sebagai Upaya Peningkatan Kualitas Pelayanan Publik di Stasiun Lempuyangan Yogyakarta

NATAPRAJA ◽  
2015 ◽  
Vol 1 (1) ◽  
Author(s):  
Deby Febriyan Eprilianto
Keyword(s):  
Qualitative Research ◽  
Public Transportation ◽  
Public Services ◽  
Performance Indicator ◽  
Transportation Policy ◽  
Service Performance ◽  
Waiting Room ◽  
Public Facilities ◽  
Service Standards

This study aims to identify and explain the improvement of the quality of public services through the optimization of transportation policies in Lempuyangan Railway Station Yogyakarta. This study is a descriptive qualitative research and taking place in PT KAI Yogyakarta Region VI Operations and in station Lempuyangan. The results of this study concluded that: (1) improving the quality of public services through the optimization of transport policies in station Lempuyangan Yogyakartathat is based on the Minister of Transportation Regulation Number 09 year 2011 on Minimum Service Standards (MSS) for public transportation by train has been implemented optimally by implementing Service Performance Indicator (SPI) program, which consists of eleven indicators namely : (a) SPI Information, (b) SPI Cleanliness and Health, (c) SPI Ticket Service, (d) SPI Security, (e) SPI staff and Officers, (f) SPI Waiting Room, (g) SPI Public Facilities, (H) SPI Peron, (i) SPI parking, (j) SPI Lighting, and (k) SPI Toilet, and (2) the application of SPM and SPI optimally made Lempuyangan station got third winner in the best station award in 2013.Keywords: Quality Improvement Services, Transportation Policy

scholarly journals EFEKTIVITAS PARTISIPASI MASYARAKAT DALAM PENINGKATAN PELAYANAN PUBLIK DI KELURAHAN TOBEKGODANG KECAMATAN TAMPAN

Jurnal Niara ◽  
2017 ◽  
Vol 10 (1) ◽  
pp. 36-44
Author(s):  
Pebriana Marlinda ◽  
Eka Eka ◽  
Adia Ferizko
Keyword(s):  
Qualitative Methods ◽  
Public Services ◽  
Administrative Reform ◽  
Primary Data ◽  
Public Facilities ◽  
Village Community ◽  
Descriptive Qualitative

This study aims to see who is involved in public services in the Tobekgodang District of Tampan District, which has been regulated in the Regulation of the Minister of State for Administrative Reform No. 13 of 2009 concerning Guidelines for Improving the Quality of Public Services. The design of this study uses descriptive qualitative methods that will reinforce and review the data in general in the form of documents relating to public facilities within the scope of public services Tobekgodang District Tampan District. In addition, so that the research objectives can be used also use primary data in the form of interviews with research informants, namely: Head of Tobekgodang Village, Secretary of Tobekgodang Village, Tobek godang Village Staff and Tobekgodang Village Community. The results of this study indicate that the participation of the community in Tobekgodang Subdistrict, Tampan District has been effective in improving public services in Tobekgodang Subdistrict, Tampan District.

scholarly journals Recognition and Optimization Analysis of Urban Public Sports Facilities Based on Intelligent Image Processing

2021 ◽  
Vol 2021 ◽  
pp. 1-13
Author(s):  
Hao Li ◽  
Dujuan Li
Keyword(s):  
Image Recognition ◽  
Public Service ◽  
Public Services ◽  
The Elderly ◽  
Sports Facilities ◽  
Optimization Analysis ◽  
Public Facilities ◽  
Management Efficiency ◽  
Main Work

In the utilization of urban public facilities, it is found that the number of people under 18 years who exercise accounts for 29.5% of the total number of people surveyed, 32.8% between 18 and 65 years, and 37.7% over 65 years. The elderly have become the main population of public facilities, and the aging of cities is becoming more and more obvious. Strengthening the construction and development of urban public facilities has become the main work of current urban construction, and planning public facilities can effectively alleviate the pressure of urban public facilities. Through image recognition to promote urban sports public service, we improve the management efficiency of urban sports public service, facilitate residents' sports, and improve residents' satisfaction and happiness index. Through image recognition to manage portraits and objects, the safety of residents' sports and sports facilities is guaranteed, and the management efficiency is improved. The experimental results show that R-CNN, FAST R-CNN, and Faster R-CNN in urban public facilities can be intelligently recognized by image recognition technology for comparison. Faster R-CNN has good accuracy and low average time. Finally, the study analyzes the service cost of public facilities, compared with traditional public services, with the application of public services under image recognition, so as to guide different groups of people to make full use of public service facilities to improve their quality of life and realize the good behavior of the national movement.

scholarly journals KUALITAS PELAYANAN PUBLIK BIDANG KESEHATAN PASCA BENCANA GEMPA BUMI DITINJAU DARI DIMENSI KEYAKINAN DAN DIMENSI EMPATI DI BENGKULU UTARA

2017 ◽  
Vol 3 (3) ◽  
Author(s):  
Salamun
Keyword(s):  
General Hospital ◽  
Qualitative Method ◽  
Public Services ◽  
Research Study ◽  
Sampling Methods ◽  
Services Quality ◽  
Service Users ◽  
Service Standards ◽  
Depth Interviews

This study aimed to describe the quality of public services in health after the earthquake in North Bengkulu with study site in Services Agency General Hospital North Bengkulu Region. The focus of this research study aimed at two main dimensions of public services quality, namely confidence and empathy. The method used was qualitative method with the goal of implementing the apparatus and the service selected by using purposive and accidental sampling. Methods of data collection used in-depth interviews, observation and documentation techniques. Data analysis used descriptive qualitative techniques with interactive model. The results showed: (1) from dimension of faith, the Services officers Agency of North Bengkulu General Hospital have sufficient competence and attitude in giving service, (2) from the dimensions of empathy, the officers have the willingness and efforts to empathize with the conditions of service users. In general, the quality of public services in the Services officers Agency of North Bengkulu General Hospital has met both criteria. Because the two major dimensions that are the focus of this research can be done properly in accordance with the desired service standards by the service users (costumers).

scholarly journals The Influence of Work Ethic on Public Services: Lessons from a Distant Indonesian Local Public Organization

2021 ◽  
Vol 3 (1) ◽  
pp. 174-187
Author(s):  
Leonardus Mangago
Keyword(s):  
Public Service ◽  
Work Ethic ◽  
Public Services ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
And Behavior ◽  
Descriptive Survey ◽  
Service Standards

This research aimed to identify and analyze the principles, standards, elements, and quality of public services at the Office of Industry, Trade, and Cooperatives of Yahukimo Regency, Indonesia, located in a remote area. The research method applied was a qualitative descriptive survey with observation and interviews. The interviewees in this study were from 15 informants of different position levels. This study employed an interactive model to analyze the interview data. There were four main findings; firstly, in terms of the principle of public service transparency, the public was increasingly motivated to convey their demands, requests, and aspirations to the government. Meanwhile, accountability services were satisfactory per the provisions of laws and regulations, but public participation in public services was still lacking. Secondly, public service standards and service procedures were implemented following the stipulated provisions and competencies of officials. Those public officers had related-abilities in the form of knowledge, prowess, skill, attitude, and behavior that are required in completing their duties. Thirdly, in terms of public services, the public officers’ work ethic was a driving force for the officials to comply with the prior-set and agreed with rules and work procedures. At the same time, the facilities and infrastructure were adequate. Finally, regarding the quality of public services, the goals and targets of the service were well achieved.

scholarly journals PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI RSUD LANTO DAENG PASEWANG KABUPATEN JENEPONTO

2021 ◽  
Vol 3 (1) ◽  
pp. 43-52
Author(s):  
Mukhtar Tompo ◽  
Muhlis Madani ◽  
Fatmawati Fatmawati
Keyword(s):  
Qualitative Research ◽  
Community Participation ◽  
General Hospital ◽  
Public Services ◽  
Service System ◽  
Good Governance ◽  
Regional Hospital ◽  
Inhibiting Factors ◽  
Service Standards

The purpose of this study is to describe and analyze the application of the principles of good governance in public services, the supporting and inhibiting factors for the application of the principles of good governance, and the output of public services at the Lanto daeng Pasewang Regional General Hospital, Jeneponto Regency. This research uses qualitative research. The instrument used in this study was the interview with the informant, then the answers from the informants were analyzed and described descriptively. The results show that the implementation of good governance related to participation has been carried out, but there is still something that needs to be invited to participate, namely community participation (NGO), related to transparency has not been fully implemented, related to responsiveness has not been implemented, related to accountability is not applied by the management of Lanto Daeng Pasewang Regional Hospital. . Supporting factors in the process of implementing the principles of good governance are the factors of cooperation and communication factors. The output of the service system at Lanto Daeng Pasewang Regional Hospital has not been effective in implementing the service standards of the RSUD considering that the administration is still slow and is still waiting for days to get the results of the examination.

scholarly journals ANALISIS KUALITAS PELAYANAN FRONTLINER PADA NASABAH PT BANK BNI SYARIAH KC PANORAMA BENGKULU

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Tri Rahayu ◽  
Yanto Yanto ◽  
Indria Indria
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Field Data ◽  
Descriptive Study ◽  
Qualitative Approach ◽  
Waiting Room ◽  
Five Dimensions ◽  
Data Presentation ◽  
Field Data Collection

This study aims to find out how the frontliner services for customers of PT Bank BNI Syariah KC Panorama Bengkulu. This research is a descriptive study with a qualitative approach. Descriptive qualitative research aims to explain the phenomena as deeply as possible that occur in the field and present data systematically, factually, and accurately regarding the facts or phenomena that occur in the field. Data collection is done by means of initial observation, interviews and documentation. Data analysis in this study uses three components, namely data reduction, data presentation and conclusion. The results showed that the quality of service of PTBank BNI Syariah KC Panorama Bengkulu has implemented five dimensions of service quality according to Parasuarman et al, namely Tangible, Reliability,Responsivity, Assurance and Emphaty, but there are some things that have not gone according to customer wishes such as the inability of waiting room at PT Bank BNI Syariah KC Panorama Bengkulu, where the waiting room is too small, sometimes busy customers have to wait outside, then the lack of seats waiting sometimes customers waiting to stand up remember the condition of small and narrow room and for EDC tools that have to swipe cards repeatedly because the EDC engine is error.

scholarly journals KUALITAS PELAYANAN PUBLIK DI KANTOR UTD PMI KOTA PEKANBARU

Jurnal Ners ◽  
2020 ◽  
Vol 4 (1) ◽  
pp. 59-67
Author(s):  
SUDARYANTO SUDARYANTO
Keyword(s):  
Qualitative Research ◽  
Blood Transfusion ◽  
Blood Donor ◽  
Public Services ◽  
Central Government ◽  
Blood Bank ◽  
Red Cross ◽  
Blood Donations ◽  
Active Involvement

Blood donor activities are specifically the responsibility of the Indonesian Red Cross Blood Transfusion Unit Pekanbaru City. In addition, there is also the authority of the hospital to form a Blood Bank and for certain cases special handling becomes the authority of the central government. Given the importance of blood for humanitarian missions, it is necessary to have the active involvement of all elements of society to donate blood regularly. From the observations made, it was found that problems were still found by people who were confused in administrative matters. Then there are still many Pekanbaru City residents who have never done blood donor activities, not all agencies that require employees to do blood donations. Therefore it is necessary to do qualitative research to overcome these problems using the Lijan Sipoltak theory. The informants used were blood donor and community apparatus units. As a result, the quality of public services has run according to applicable regulations but still needs improvement.

scholarly journals Kualitas Pelayanan Sertifikat Tanah Hak Milik di Kantor Pertanahan Kabupaten Jayapura

2021 ◽  
Vol 17 (1) ◽  
pp. 89-110
Author(s):  
Hiskia C.M. Sapioper ◽  
Marlina Flassy ◽  
Ilham Ilham
Keyword(s):  
Qualitative Research ◽  
Secondary Data ◽  
Research Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Community Needs ◽  
Library Research ◽  
Service Standards ◽  
Quality Theory

The study aims to know and describe the quality of services and arrangements in the land certificates processing at Land Office of Jayapura Regency, Papua Province in Indonesia. This was a qualitative research by using service quality theory. This theory consists of five main dimensions namely, tangible, empathy, reliability, responsiveness, and assurance. The primary data was obtained through observation and interviews, while secondary data was obtained through library research. Data analysis was carried out through reduction and presentation, conclusions, and verification. Therefore, the results showed that service procedures were implemented according to standards, and the officers' competence were considered adequate. However, in terms of facilities and infrastructure, service standards did not meet the required expectations. Finally, the duration of the process indicated that the services provided were not responsive to the community needs.   Kajian ini dilakukan untuk mengetahui dan mendeskripsikan kualitas pelayanan dan pengaturan pertanahan dalam pengurusan sertifikat tanah hak milik di Kantor Pertanahan Kabupaten Jayapura, Provinsi Papua. Jenis penelitian ini adalah kualitatif dengan menuang teori kualitas pelayanan yang terdiri atas lima dimensi pokok: tangible, empathy, reliability, responsiveness, assurance. Data primer diperoleh melalui pengamatan dan wawancara, data sekunder berasal dari studi kepustakaan. Analisis data dilakukan melalui reduksi data, penyajian data, penarikan kesimpulan dan verifikasi. Hasil penelitian ini menunjukkan bahwa prosedur pelayanan telah dilaksanakan sesuai standar pelayanan, serta kompetensi petugas juga dinilai telah memadai. Kendati demikian, dari segi sarana dan prasarana belum sepenuhnya sesuai dengan standar pelayanan, lamanya proses penyelesaian pengaduan juga mengindikasikan bahwa pelayanan yang diberikan kurang memuaskan kebutuhan masyarakat selaku pengguna layanan.

Sign in / Sign up

Export Citation Format

Share Document