ATM Withdrawal Restriction and Customer Retention: A Case with Students and Pensioners

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Rajat Deb ◽  
Anirima Datta
Keyword(s):  
Factor Analysis ◽  
Graduate Students ◽  
Financial Planning ◽  
Financial Services ◽  
Statistical Tests ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Sampling Techniques ◽  
Unlimited Access ◽  
Major Factors

Objectives: The present study seeks to examine the perception of the graduate students and pensioners of some selected localities of Kolkata about the importance of ATMs as a branch surrogate, impact of the ceiling on withdrawals from ATMs, and the strategies to win over the capping for the customers as well as for the banks to retain them. Participants and Data collection: It obtained primary data from 200 respondents consisting of 140 graduate students and 60 pensioners using different non-probability sampling techniques through schedule and personal interviews. Research Methods: Different statistical tests like factor analysis, Mann Whitney U test, students t-test, regression analysis, and descriptive statistics were performed to assess support for the hypotheses. The reliability of the questions and sample adequacy test was also carried out. Through factor analysis, five major factors viz. perceptions about ATM- an avatar for banks, customers satisfaction in ATM services, customers repercussion on capping, financial planning for withdrawals, and strategies for customers to avoid charges and for banks to retain them were extracted. Results: The results of the study suggest that youth prefer to use ATMs which has become indispensable and provide diversified financial services that leads to customers satisfaction, but withdrawing now requires some planning as customers need to visit branches to avoid fees. To retain the customers the banks should encourage the use of more electronic cards and net banking, should not charge for withdrawing own funds, allow them to access even the non-home branch ATMs close to the their locality, should reduce the minimum average floor balance to enjoy free unlimited access of home bank ATMs and keep currency of higher denomination to reduce the number of transactions.

scholarly journals FACTORS INFLUENCING STRATEGIC RESPONSES TO EXTERNAL ENVIRONMENT BY DEPOSIT TAKING SACCOS IN NAIROBI COUNTY: A STUDY OF UNAITAS SACCO

2016 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Salat Khalif Abdow ◽  
Dr. Kennedy Ogollah
Keyword(s):  
Factor Analysis ◽  
Case Study Research ◽  
External Environment ◽  
Target Population ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Strategic Responses ◽  
Factors Influencing ◽  
The One ◽  
And Control

Purpose: The purpose of this study was to determine the factors influencing strategic responses to external environment by deposit taking SACCOS in Nairobi County: a study of Unaitas Sacco.Methodology: The research adopted case study research design. The target population of the study was 11 directors and 600 employees of Unaitas Sacco. The sample size consisted of 61 (10% of the target population) directors and employees of Unaitas Sacco. Stratified random sampling was used in the study to select the one director and the 60 employees of Unaitas Sacco. The study used primary data. The data collection instruments that were used in this study were the interview guide and questionnaire. The qualitative analysis was done using content analysis. Quantitative data analysis employed descriptive statistics and factor analysis.  Descriptive statistics included frequencies, percentages, means and standard deviation. Results were presented in form of tables and charts. Particular statistics in factor analysis was scale plot and commonalities.Results: The study found that reference to past strategy organization external dependence, consideration of level of risk and Organizational Culture greatly influences the choice of strategic response. In addition managerial competence, organizational structure and control processes, time available and availability of resources also greatly influence the choice of strategic responseUnique contribution to theory, practice and policy: The study recommends that Unaitas to invest more in the latest technology and start agency banking as a strategy of expanding its market share and product differentiation.

scholarly journals Factor Analysis of Passengers’ Satisfaction in Nigerian Airports

2019 ◽  
Vol 4 (2) ◽  
pp. 9-13
Author(s):  
Sidiq Okwudili Ben
Keyword(s):  
Factor Analysis ◽  
Primary Data ◽  
Sampling Techniques ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Five Factors ◽  
Way Finding ◽  
Theoretical Evidence

This study determined complex factors influencing passengers’ satisfaction in Nigerian Airports. Theoretical evidence was examined and factor analysis was carried out to identify the main groups of factors affecting passengers’ satisfaction at the Airport. Primary data was gathered from domestic air passengers with random and systemic sampling techniques. 71.1 percent of questionnaires were retrieved from respondents in Lagos, and 61.9 percent of questionnaires were retrieved from respondents in Abuja. The findings of the study show that the most important five factors affecting it are: courtesy of staff, availability of staff, effective way finding signs, availability of telecommunications, and cleanliness of restrooms. The results obtained from this study will help airport managers in the Nigeria to better serve their passengers through improved attitudes of airport staff and improved technologies.

scholarly journals Analisis Faktor yang Mempengaruhi Non Performing Loan pada Bank Perkreditan Rakyat di Nusa Tenggara Barat

2020 ◽  
Vol 30 (4) ◽  
pp. 815
Author(s):  
Yati Fitria Zamri ◽  
Lilik Handajani ◽  
Ahmad Rifai
Keyword(s):  
Factor Analysis ◽  
Empirical Evidence ◽  
Financial Services ◽  
Marketing Department ◽  
Factors Analysis ◽  
Total Respondent ◽  
Board Director ◽  
Major Factors ◽  
Main Factor

This study aims to provide empirical evidence about  main cause of height Non Performing Loan (NPL) at Rural Bank in West Nusa Tenggara. The methodology used is Factor Analysis exploratory . Population in this research is all Rural Bank  in West Nusa Tenggara. Total Respondent are 128 respondent which are Board Director, Marketing department, and Collection Department. Based on previous research found 38 variabel that causes NPL at Rural Bank. By using analysis factor  the study found 10 major factors as the main cause of the NPL at Rural Bank in West Nusa Tenggara. The results of this research can be used as a reference for Rural Bank  in an attempt to suppress the NPL in each Rural Bank. In addition, it can be used as a reference for financial Services Authority (OJK)  in the surveillance institution to BPR. Keywords: Non Performing Loan; Rural Bank; Factors Analysis; Main factor.

A Practical Approach towards Managing Government Funds in Tripura

Think India ◽  
2015 ◽  
Vol 18 (1) ◽  
pp. 1-6
Author(s):  
Rajat Deb
Keyword(s):  
Factor Analysis ◽  
Internal Control ◽  
Statistical Tests ◽  
Principal Component ◽  
Financial Education ◽  
T Test ◽  
Primary Data ◽  
Chi Square ◽  
Chi Square Test ◽  
Funds Management

The study examines the perception of the employees working in different State Government Departments in Tripura, and of university and college students about funds management in government sector. It obtained primary data from 160 respondents consisting of 96 men and 64 women from all the eight districts of Tripura using judgement and quota sampling technique through schedule and personal interviews. Different statistical tests like Students t-test, Pearsons Chi-square test, and factor analysis like Principal Component Analysis were performed to assess support for the hypotheses. The reliability of the questions and sample adequacy test was also carried out. Through factor analysis, four major factors viz. perceptions about the philosophy of Government accounting, perceptions about lack of financial literacy of the DDOs, perceptions about dysfunctional bureaucracy, and perceptions about slack monitoring and controlling of Governments funds were extracted. Based on such factors, Students t-test was carried out. PCA has been carried out in order to analyze the various components and Chi-square test was carried out to know the association of the male and female respondents perceptions about effective funds management strategies. The results of the study suggest that DDOs lack adequate financial education, they blindly trust the cashier, and books of records are not properly maintained and updated. It also suggests that periodical training, regular updating of books of accounts, accessing net banking facility for keeping vigil and continuous internal control and audit should be initiated for efficient funds management and to prevent employees fraud.

scholarly journals Comparative analysis of drivers to BIM adoption among AEC firms in developing countries

2020 ◽  
Vol 18 (6) ◽  
pp. 1425-1447 ◽  
Author(s):  
Solomon Olusola Babatunde ◽  
Damilola Ekundayo ◽  
Adedayo Opeyemi Adekunle ◽  
Wasiu Bello
Keyword(s):  
Developing Countries ◽  
Factor Analysis ◽  
Structural Engineering ◽  
Facility Management ◽  
Primary Data ◽  
Content Type ◽  
Significant Difference ◽  
Building Information ◽  
Major Factors ◽  
Competitive Nature

Purpose Building information modelling (BIM) adoption is vital to the productivity and competitive nature of the construction sector. However, BIM adoptions have not been generally embraced by many architecture, engineering and construction (AEC) firms, particularly in developing countries. Moreover, studies that investigate the important drivers to BIM adoptions among construction professionals through quantitative approach are limited. The purpose of this study is to address the aforementioned gap. Design/methodology/approach This study involves a literature review, a pilot study and a questionnaire survey. The primary data were carried out using structured questionnaires distributed to four different BIM adopter AEC firms. These comprised architectural firms, facility management firms, quantity surveying firms and structural engineering firms in Lagos, Nigeria. Data obtained were analysed using mean score, standard deviation, Kruskal–Wallis test and factor analysis. Findings The study identified 23 drivers to BIM adoption, and the relative importance of the identified drivers was gauged from each selected BIM adopter AEC firm category. The result of the Kruskal–Wallis test showed that there is no statistically significant difference in the perceptions of the four selected AEC firms in the mean ranking of the identified 23 drivers to BIM adoption. The findings from factor analysis categorized the identified drivers into two major factors to include cost and time savings, improved communication, and BIM awareness and government supports. Practical implications The study empirically identifies important drivers to BIM adoption that will be useful for construction stakeholders to formulate strategies to adopt the full implementation of BIM in the AEC firms of Nigeria and other developing countries. Also, this study is important as it identifies, analyses and compares the drivers to BIM adoptions from four different AEC firms, thereby providing robust and more reliable findings. Originality/value The study findings will provide information to policymakers and construction stakeholders to make policy recommendations that are capable of positively influencing the widespread adoption of BIM in AEC firms in particular and the construction industry at large. This study is important because the studies that comparatively and empirically analyzed BIM drivers in AEC firms are rare, particularly in developing countries. Hence, this study could be used to benchmark future studies in developing countries.

scholarly journals Determinants of productivity of farmland in Imo State

2020 ◽  
Vol 17 (2) ◽  
pp. 74-85
Author(s):  
K.H. Anyiam ◽  
K.C. Igwe ◽  
A. Henry-Ukoha
Keyword(s):  
Labour Force ◽  
Descriptive Statistics ◽  
Farm Size ◽  
Primary Data ◽  
Sampling Techniques ◽  
Food Crop ◽  
High Productivity ◽  
Imo State ◽  
Farm Inputs ◽  
Major Occupation

The study analysed the determinants of productivity of farmland in Imo State, Nigeria. Primary data were collected using a set of structured  questionnaires from 60 food crop farmers who were selected through purposive and random sampling techniques. Data were analysed using descriptive statistics and econometric tools. The results showed that majority of the respondents were young in their active years, with a mean age of 45 years, married, mostly females, had mean level education of 8 years and mostly farming as their major occupation. The results also showed that the food crop farmers had adequate labour force of a mean 7 persons per household and cultivated an average farm size of 1.06 hectares. The result of the productivity of farmland was 4.03, which showed high productivity. From the results also, the exponential function is the lead equation. The study concluded that farmlands in Imo state are productive and are determined by farm size, location, distance, quantity of fertilizer used, type of soil and duration of tenancy. The study advocated for food crop farmers to form a cooperative to enable them pool their resources together for gaining larger farmlands, fertilizer and other farm inputs. Keywords: Farmland, Determinants, Productivity, Imo state.

scholarly journals The Influence of Geographical Coverage on the Microfinance Sustainability and Outreach in Northern Ghana

2010 ◽  
Vol 12 (2) ◽  
pp. 82
Author(s):  
Issahaku Salifu
Keyword(s):  
Positive Relationship ◽  
Descriptive Statistics ◽  
Northern Ghana ◽  
Primary Data ◽  
Sampling Techniques ◽  
Ethical Standards ◽  
Microfinance Institutions ◽  
View Point ◽  
Microfinance Institution ◽  
Structured Questionnaire

The study examined for statistically significant relationship between geographical coverage of microfinance institutions and sustainability and outreach from the view point of managers and operational staff in northern Ghana. Structured questionnaire was used in collecting data. The questionnaire was administered to a sample of 181 managers and operational staff of 18 microfinance institutions. The study used primary data. In selecting the respondents for this research paper, purposive and convenient sampling techniques were employed. The questionnaire was personally administered by the researcher. The study was conducted to ethical standards and respondents were made aware that participating in the study was voluntary. Data collected was analyzed using Spearman’s correlation and descriptive statistics. The research uncovered a statistically significant positive relationship between geographical coverage and sustainability and outreach in northern Ghana using Spearman’s correlation. In addition, the use of descriptive statistics showed that geographical coverage of microfinance institution influenced its sustainability and outreach with particular reference to the number of clients served, location of offices or branches, and scope of coverage. This study adds to the literature on geographical coverage and microfinance sustainability and outreach in the context of northern Ghana. This study is limited to only northern Ghana and not Ghana in its entirety.

scholarly journals The Factors of Selecting Malaysia as Tourist Destination

2019 ◽  
Author(s):  
A. S. A. Ferdous Alam ◽  
Er Ah Choy ◽  
Halima Begum ◽  
Md. Mahmudul Alam ◽  
Chamhuri Siwar
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
Descriptive Statistics ◽  
Model Fit ◽  
Primary Data ◽  
Economic Sector ◽  
Tourist Destination ◽  
Community Factors ◽  
Equation Modelling ◽  
Confirmatory Factor

Tourism is an emerging economic sector for Malaysia. The purpose of this study is an attempt to understand the factors that attract tourists to visit Malaysia. The primary data were collected through questionnaire survey on 735 tourists who visited the state of Melaka, Malaysia. This study used descriptive statistics, confirmatory factor analysis, and structural equation modelling (SEM) in order to analyze and draw the inferences. Model fit was initially tested using the overall fit and regression paths. Then the hypothesized model was analysed and modified based on the results of the analysis to find a better fit of the data and to more adequately describe the relationships between the factors. The study found that several economic, environmental, cultural and community factors have positive significant influence in attracting tourists to Melaka.

scholarly journals Determinants of smallholder farmers’ participation in microfinance markets in Huye district, southern province, Rwanda

2021 ◽  
Vol 21 (07) ◽  
pp. 18319-18329
Author(s):  
Eularie Mutamuliza ◽  
◽  
K Vishwanatha ◽  
SR Mbaraka ◽  
Keyword(s):  
Financial Services ◽  
Smallholder Farmers ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Probit Analysis ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Microfinance Institutions ◽  
Probit Regression ◽  
Southern Province

Microfinance markets play a significant role in enhancing socio-economic development of developing countries. In Rwanda, access to microfinance in financing agriculture is very important for future development. Despite this development, smallholder farmers still have limited access to institutional financial services. This study assessed factors that affect smallholder farmers’ participation in microfinance markets in three sectors of Maraba, Mukura and Ngoma in Huye district in Southern province of Rwanda. Primary data were collected using questionnaires and personal interviews. A total of 300 respondents were selected using a simple random sampling technique from participants and non-participants in microfinance markets. Data collected were analyzed through descriptive statistics and Probit regression model. Results from descriptive statistics revealed that major sources of income were farming and business activities. Findings revealed also that each household had an average of about five members with standard deviation of 1.901 and mean value of household land size of 1.87 ha with standards deviation of 0.758. Findings from Probit analysis revealed that household size, education, total annual income, cooperative membership, and household savings had a positive and significant effect on smallholder farmers’ participation in microfinance markets. Distance from microfinance institutions negatively influenced participation in microfinance markets. Households that were located far from to the microfinance institutions were less likely to participate in microfinance markets compared to those nearer to the institutions. This study recommends microfinance institutions in Rwanda to expand their financial systems to enable smallholder farmers access affordable agricultural finance. Further, there is need for microfinance institutions to create more awareness programs to help smallholder farmers get key information related to microfinance services. This is expected to influence smallholder farmers’ willingness to apply for microcredits for agricultural development. This will in the long-run help the smallholder farmers to adopt new practices and technologies thus increasing their agricultural production.

scholarly journals ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN OJEK ONLINE (WAKJEK) DI KOTA BATAM

2019 ◽  
Vol 1 (1) ◽  
pp. 96-121
Author(s):  
Yovan Sawir Saputra ◽  
Shinta Wahyu Hati
Keyword(s):  
Random Sampling ◽  
Consumer Satisfaction ◽  
Total Sample ◽  
Descriptive Statistics ◽  
Primary Data ◽  
Sampling Techniques ◽  
Important Research ◽  
Online Service ◽  
Average Value

This study aims to measure the level of customer satisfaction with the quality of their online service (Wakjek) in Batam city. Primary data obtained by spreading the questionnaires to consumers using Random Sampling techniques with the total sample as many as 100 respondents. The data were analyzed using descriptive statistics. Consumer satisfaction against the dimensions of quality is described in the diagram of the Importance-Performance Analysis (IPA). IPA charts indicate that service dimension items scattered on the four quadrants, namely 15 items on A quadrant which is a top priority, 7 items in quadrant B that should be preserved, the next 7 items in quadrant C which is a low priority, as well as 12 items in quadrant D is an item that is considered less important. Research results exposed that the satisfaction of services provided by taxi online Wakjek has shown the good results it can be seen from the level of conformity that is indicated by the variable Y i.e. satisfaction service. On the attributes of the performance of the average value of the variable Y indicates the number of attributes exists while 4.77 hopes the average value of the variable Y shows numbers 3.62. This means that service satisfaction felt by customers of their online Wakjek have been able to meet the expectations of their customers online Wakjek itself but there are still some items that must be repaired

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