scholarly journals Active Usage of Mobile Health Applications: Cross-sectional Study (Preprint)

2020 ◽  
Author(s):  
Yang Wang ◽  
Tailai Wu ◽  
Zhuo Chen
Keyword(s):  
Mobile Health ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Health Management ◽  
Equation Modeling ◽  
Survey Method ◽  
Cross Sectional ◽  
Mobile Health Applications ◽  
Consumer Dissatisfaction ◽  
Health Applications

BACKGROUND Mobile health applications are being increasingly used for people’s health management. The different uses of mobile health applications lead to different health outcomes. Although active usage of mobile health applications is shown to be linked to the effectiveness of mobile health services, the factors that influence people’s active usage of mobile health applications are not well studied. OBJECTIVE This paper aims to examine the antecedents of active usage of mobile health applications. METHODS Grounded on the 3-factor theory, we proposed 10 attributes of mobile health applications that influence the active usage of mobile health applications through consumers’ satisfaction and dissatisfaction. We classified these 10 attributes into 3 categories (ie, excitement attributes, performance attributes, and basic attributes). Using the survey method, 494 valid responses were collected and analyzed using structural equation modeling. RESULTS Our analysis results revealed that both consumer satisfaction (β=0.351, <i>t</i>=6.299, <i>P</i>&lt;.001) and dissatisfaction (β=–0.251, <i>t</i>=5.119, <i>P</i>&lt;.001) significantly influenced active usage. With regard to the effect of attributes, excitement attributes (β=0.525, <i>t</i>=12.861, <i>P</i>&lt;.001) and performance attributes (β=0.297, <i>t</i>=6.508, <i>P</i>&lt;.001) positively influenced consumer satisfaction, while performance attributes (β=–0.231, <i>t</i>=3.729, <i>P</i>&lt;.001) and basic attributes (β=–0.412, <i>t</i>=7.132, <i>P</i>&lt;.001) negatively influenced consumer dissatisfaction. The results of the analysis confirmed our proposed hypotheses. CONCLUSIONS Our study provides a novel perspective to study the active usage of mobile health applications. By categorizing the attributes of mobile health applications into 3 categories, the differential effects of different attributes can be tested. Meanwhile, consumer satisfaction and dissatisfaction are confirmed to be independent from each other.

scholarly journals The Influence of Satisfaction toward Loyalty of Adolescent Consumers Mujigae Resto in Bogor City

2020 ◽  
Vol 5 (1) ◽  
pp. 1-15
Author(s):  
Fidaa Nafiisah ◽  
Moh Djemdjem Djamaludin
Keyword(s):  
Consumer Satisfaction ◽  
Structural Equation ◽  
Online Survey ◽  
Hypothesis Test ◽  
Descriptive Analysis ◽  
Cross Sectional Study ◽  
Equation Modeling ◽  
Survey Method ◽  
Cross Sectional ◽  
Korean Wave

As the globally popularity of South Korean culture called Korean wave is hitting around the world, Korean food has been drawing people’s attention and Korean restaurants have been developing in recent years. One of them is offered by a restaurant franchise called Mujigae Resto which can be found in many areas of Indonesia including Bogor City. This study aims to analyze the influence of satisfaction toward loyalty of consumers of Mujigae Resto in Bogor City. This study was a cross-sectional study design which used an online survey method. As many as 150 adolescents have participated in this survey. The sample criteria were individuals aged 16-18 years, residing in Bogor City, and had bought foods in Mujigae Resto at least two times in the last six months. The analysis included a descriptive analysis, Spearman correlation test, and hypothesis test with the Structural Equation Modeling (SEM) using the Analysis of Moment Structures (AMOS) program. The results showed that consumer adolescents in this study, generally, had a satisfaction in a moderate level and loyalty in a low level. Consumer satisfaction significantly affected consumer loyalty on Mujigae Resto.

The influence of corporate brand perceptions on consumer satisfaction and loyalty via controlled and uncontrolled communications: a multiple mediation analysis

2019 ◽  
Vol 36 (1) ◽  
pp. 33-49 ◽  
Author(s):  
Tatiana Anisimova ◽  
Jan Weiss ◽  
Felix Mavondo
Keyword(s):  
Media Coverage ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Multiple Mediation ◽  
Cross Sectional ◽  
Corporate Brand ◽  
Content Type ◽  
Consumer Benefits ◽  
Corporate Level

PurposeDrawing on the stimulus–organism–response (S-O-R) model, the purpose of this study is to investigate mediating effects of controlled and uncontrolled communications of corporate brand perceptions on consumer satisfaction and loyalty.Design/methodology/approachStructural equation modeling (SEM) was used to test the hypotheses on a sample of 271 Australian automobile consumers.FindingsThe authors find that while consumer satisfaction is indirectly influenced by corporate-level attributes via controlled and uncontrolled communication, the authors did not find an indirect effect between consumer benefits on consumer satisfaction via controlled and uncontrolled communication. By contrast, the authors find highly significant indirect effects – via controlled and uncontrolled communication as well as consumer satisfaction – for the relationship between, on the one hand, corporate-level attributes and consumer benefits and consumer brand loyalty on the other. Uncontrolled communication was significantly associated with consumer loyalty, a relevant finding that indicates an importance of tracking media coverage and maintaining favorable relationships with the media.Research limitations/implicationsThe cross-sectional method limits data collection to one point in time.Practical implicationsThis study adds to a better understanding of how to leverage corporate brand through communications in ways that it positively resonates with consumers. A fine-grained analysis of corporate brand attributes and consumer-perceived benefits can aid managers in developing specific and more effective marketing strategies.Originality/valueThe overall thrust of this empirical study, which is to investigate how corporate brand perceptions influence short term (satisfaction) and long term (loyalty) via controlled and uncontrolled communications is original. This study comprehensively conceptualizes and operationalizes the corporate brand as a multidimensional construct consisting of corporate-level attributes and brand-level attributes such as perceived consumer benefits. To examine the hypothesized relationships between and among our constructs, the authors go beyond the commonly studied single mediator model and test a multiple mediator model instead.

scholarly journals E-quality services: A paradigm shift for consumer satisfaction and e-loyalty; Evidence from postgraduate students in Nigeria

2021 ◽  
pp. 849-860 ◽  
Author(s):  
Banji Rildwan Olaleye ◽  
Olufemi Patrick Adeyeye ◽  
Alani Olusegun Efuntade ◽  
Bamidele Samuel Arije ◽  
Oluwaseun Niyi Anifowose
Keyword(s):  
Paradigm Shift ◽  
Consumer Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Postgraduate Students ◽  
Online Purchases ◽  
The Social ◽  
The Impact ◽  
Structured Questionnaire

The purpose of the study is to analyze the impact of e-quality services on consumer satisfaction and loyalty in Nigeria. A cross-sectional research design was adopted using a well-structured questionnaire to elicit information for 408 postgraduate students currently studying in Nigerian universities. The research instrument was validated, while data collected were analyzed using the Statistical Package for the Social Science (SPSS) and Structural Equation Modeling (SEM) for hypotheses testing. The result revealed a statistically significant positive relationship among consumer satisfaction, loyalty, e-service quality and their dimensions while the findings established trust and satisfaction as prominent mediators for online purchases. This research contributes to the study of online shopping and e-loyalty by developing a model on the construct within the e-commerce context and suggesting possible factors that may influence quality service decisions.

scholarly journals Design Considerations for Mobile Health Applications Targeting Older Adults

2021 ◽  
Vol 79 (1) ◽  
pp. 1-8
Author(s):  
Clara Li ◽  
Judith Neugroschl ◽  
Carolyn W. Zhu ◽  
Amy Aloysi ◽  
Corbett A. Schimming ◽  
...  
Keyword(s):  
Older Adults ◽  
Mobile Health ◽  
Health Management ◽  
Care Delivery ◽  
Mobile Technologies ◽  
Full Potential ◽  
Design Considerations ◽  
Aging Populations ◽  
Mobile Health Applications ◽  
Health Applications

Mobile technologies are becoming ubiquitous in the world, changing the way we communicate and provide patient care and services. Some of the most compelling benefits of mobile technologies are in the areas of disease prevention, health management, and care delivery. For all the advances that are occurring in mobile health, its full potential for older adults is only starting to emerge. Yet, existing mobile health applications have design flaws that may limit usability by older adults. The aim of this paper is to review barriers and identify knowledge gaps where more research is needed to improve the accessibility of mobile health use in aging populations. The same observations might apply to those who are not elderly, including individuals suffering from severe mental or medical illnesses.

scholarly journals Aligning Corporate Governance with Enterprise Risk Management Adoption in the Nigerian Deposit Money Banks

2017 ◽  
Vol 1 (2) ◽  
pp. 4-14
Author(s):  
Ishaya John Dabari ◽  
Sini Fave Kwaji ◽  
Mohamad Zulkurnai Ghazali
Keyword(s):  
Risk Management ◽  
Corporate Governance ◽  
Structural Equation ◽  
Internal Audit ◽  
Policy Formulation ◽  
Enterprise Risk Management ◽  
Equation Modeling ◽  
Survey Method ◽  
Cross Sectional ◽  
Enterprise Risk

The alarming rate of corporate failures as seen universally has necessitated this study apparently; the failures have known no boundary as it cuts across both the very big organizations and the very small corporate entities especially financial industries. The objective of this study is to align corporate governance (CG) with Enterprise Risk Management (ERM) adoption in the Nigeria Deposit Money banks (DMBs). The study adopted cross-sectional research design, survey method and questionnaire technique to collect data in 21 Nigerian DMBs. A total of 722 questionnaires were distributed, out of which 435 were found usable for further analysis. The research adopted Structural Equation Modeling in Stata for the data analysis. Empirical evidence suggests that internal audit effectiveness, human resource competency and top management commitment were positively significant. This implies that there is a significant positive relationship between CG and ERM adoption. Conclusively, the study has provided insightful results for the banking industry, regulators, practitioners and academia that will potentially assist in policy formulation, implementation and evaluation. Thus, a clarion calls for all the stakeholders in the industry to guarantee broad implementation of ERM in all the banks in compliance with the CBN Code of corporate governance.

Emerging trend of coffee cafe in Pakistan: factors affecting revisit intention

2019 ◽  
Vol 121 (9) ◽  
pp. 2132-2147 ◽  
Author(s):  
Talat Islam ◽  
Ishfaq Ahmed ◽  
Ghulam Ali ◽  
Zeshan Ahmer
Keyword(s):  
Structural Equation ◽  
Prior Experience ◽  
Coffee Consumption ◽  
Equation Modeling ◽  
Survey Method ◽  
Interpersonal Justice ◽  
Cross Sectional ◽  
Content Type ◽  
Revisit Intention ◽  
The Impact

Purpose The global increase in coffee consumption has increased competition among cafes, generating the need to find ways of increasing customers’ revisit. Considering this backdrop, the purpose of this paper is to investigate the impact of authenticity, interpersonal justice and prior experience on customer’s revisit intention, taking involvement as a mediator. Design/methodology/approach The data for this study were collected from 489 customers between April and July 2018 from an emerging coffee market. The customers were approached on a convenience basis and a questionnaire-based survey method was used to collect responses. Findings The data were analyzed using a two-stage structural equation modeling technique. The study noted authenticity, interpersonal justice and prior experience to not only have a direct impact on revisit intention but also having an indirect impact through involvement. Research limitations/implications This study is cross-sectional in nature, which is the foremost limitation of the study. Findings of the study reveal some unexplored dimensions of managing customers’ revisit intention, thus leaving a valuable message for the management of coffee cafes. Originality/value This study highlights the importance of authenticity, interpersonal justice, prior experience and involvement with respect to the revisit intention of the customers, as literature is scant on these variables.

scholarly journals Developing Civic Education Learning through Cosmopolitan Value Perspective

2018 ◽  
Vol 2 (1) ◽  
pp. 26-37
Author(s):  
Lili Halimah
Keyword(s):  
Structural Equation Modeling ◽  
Civic Education ◽  
Structural Equation ◽  
Student Behavior ◽  
Equation Modeling ◽  
Survey Method ◽  
Cross Sectional Survey ◽  
School Students ◽  
Cross Sectional ◽  
The Impact

This study aims to provide insight to PPKn teachers because it is part of the research on citizenship development studied through the perspective of cosmopolitan values. In this era of globalisation, the Indonesian people are faced with global forces that go hand in hand with cosmopolitanism. The main problem is how much Civic Education (Civics Education) is influenced by cosmopolitan values? The research locations are spread in Cimahi Tengah, Utara, and Selatan totaling 45 schools. The study population totaled 20,702 with a sample of 400 students. The study used the Cross-Sectional Survey method. Retrieval of data through a questionnaire. Data analysts were carried out with Structural Equation Modeling competency tests. The results showed that the impact of cosmopolitan values ​​on Civics learning was significant (with R2 = 0.6971 or 69.71%), indicating the process of harmonizing cosmopolitan values ​​in secondary school students in civics learning. Cosmopolitan values ​​have a higher effect (31.44%) than Civics learning, which shows that the cosmopolitan values ​​studied in Civics affect middle school students in Cimahi even though only 13.42%. Cosmopolitan values ​​are an important factor in developing Civics learning amid the swift currents of globalisation. This has implications for the government to review the Civics curriculum by paying attention to the phenomena that exist in society, namely the strengthening of globalisation and cosmopolitan values ​​that are increasingly widespread in all aspects so that it is feared to have an impact on student behavior into global culture so that there is a shift in the mindset and lifestyle of students in Cimahi City. Thus, through this research, at least PPKn teachers or relevant researchers can minimize the phenomena and the negative impacts arising from globalisation. Keywords: learning, civic education, and cosmopolitan values ABSTRAK Penelitian ini bertujuan untuk memberikan wawasan kepada para guru PPKn karena merupakan bagian dari penelitian pengembangan kewarganegaraan dikaji melalui perspektif nilai kosmopolitan. Di era globalisasi ini, masyarakat Indonesia dihadapkan pada kekuatan globalisasi yang beriringan dengan kosmopolitan. Masalah utama yaitu seberapa besar pembelajaran Pendidikan Kewarganegaraan (PKn) dipengaruhi oleh nilai kosmopolitan? Lokasi penelitian tersebar di Cimahi Tengah, Utara, dan Selatan berjumlah 45 sekolah. Populasi penelitian berjumlah 20.702 dengan sampel 400 siswa. Penelitian menggunakan metode Cross-Sectional Survey. Pengambilan data melalui kuesioner. Analis data dilakukan dengan uji kompetensi Structural Equation Modeling. Hasil penelitian menunjukan bahwa dampak nilai kosmopolitan terhadap pembelajaran PKn sudah signifikan (dengan R2 = 0,6971 atau 69,71%), menunjukkan adanya proses harmonisasi nilai kosmopolitan pada siswa sekolah menengah dalam pembelajaran civics. Nilai kosmopolitan memiliki pengaruh yang lebih tinggi (31,44%) dari pembelajaran PKn, yakni menunjukkan bahwa nilai kosmopolitan yang dipelajari dalam PKn berpengaruh pada siswa sekolah menengah di Cimahi walaupun hanya 13,42%. Nilai kosmopolitan menjadi faktor penting dalam mengembangkan pembelajaran PKn ditengah derasnya arus globalisasi. Hal ini berimplikasi bagi pemerintah untuk mengkaji kembali kurikulum PKn dengan memperhatikan fenomena yang ada di masyarakat yakni menguatnya globalisasi dan nilai kosmopolitan yang semakin meluas ke seluruh aspek sehingga dikhawatirkan berdampak bagi perilaku siswa ke dalam budaya global sehingga terjadi pergeseran pada pola pikir, dan gaya hidup siswa di Kota Cimahi. Dengan demikian melalui penelitian ini setidaknya para guru PPKn atau peneliti yang relevan dapat meminimalisir fenomena dan dampak negatif yang ditimbulkan dari globalisasi. Kata kunci: pembelajaran, pendidikan kewarganegaraan, nilai kosmopolitan

scholarly journals Mobile health applications and health management behaviors: A cost/benefits approach (Preprint)

2020 ◽  
Author(s):  
Rita Mano
Keyword(s):  
Home Care ◽  
Mobile Health ◽  
Mobile Applications ◽  
Health Management ◽  
Home Care Services ◽  
Care Services ◽  
Situational Effects ◽  
Mobile Health Applications ◽  
Management Behaviors ◽  
Health Applications

BACKGROUND Rising criticisms about the effectiveness and risks associated with the growing use of mobile health, applications necessitate a critical perspective regarding the effectiveness of the link between use of mobile health applications, health attitudes and health behaviors. OBJECTIVE we introduce a “costs/benefits” perspective to examine how health situational effects including health crises, health changes and hospitalization affect the likelihood to adopt lifestyle and health management behaviors. METHODS A sample of 1495 US adults (PEW, 2012) and a set of multiple regression models RESULTS while the use of mobile health applications empowers users to reconsider health concerns, reach health decisions and seek further consultation yet, the existence of situational effects moderates the empowering effect of applications and decreases the likelihood of adopting health management behaviors CONCLUSIONS a costs/benefits perspective captures the push/pull factors associated with the effectiveness of mobile applications use in-home care in order to properly address the costs and benefits of mobile applications use and support home care services.

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