scholarly journals Destinasi Wisata Pintar untuk Meningkatkan Pengalaman Wisata Melalui Personalisasi Layanan (Studi Kasus Pada Perusahaan Pariwisata di Jawa Tengah)

2019 ◽  
Vol 2 (1) ◽  
pp. 177
Author(s):  
Bambang Guritno ◽  
Haniek Listyorini ◽  
Renny Aprilliani ◽  
Y Sutomo
Keyword(s):  
Big Data ◽  
Information Exchange ◽  
Huge Data ◽  
Technology Platforms ◽  
Tourism Sector ◽  
Tourism Experience ◽  
Descriptive Approach ◽  
Tourism Destinations ◽  
The Right ◽  
Smart Tourism

Smart concepts into tourism destinations are dynamically embraced to connect stakeholders through technology platforms where information related to tourism activities can be exchanged directly. Instant information exchange has also created a huge data collection known as Big Data which may be computationally analyzed to reveal patterns and trends. Smart Tourism Destinations must make optimum use of Big Data by offering services that are suitable for the preferences of the user at the right time. In this connection, this paper aims to understand the contribution of how smart Tourism Destinations can potentially enhance the tourism experience through offering more personalized products or services to meet each visitor's unique needs and preferences. By using the skinative method and descriptive approach and the sample was taken through purposive sampling, the companies engaged in the tourism sector obtained the following research results: Understanding the needs, desires and desires of travelers became increasingly important for the competitiveness of tourism destinations. Therefore, the findings in this study are expected to be very beneficial for the number of tourism destinations.

Smart Tourism, Smart Cities, and Smart Destinations as Knowledge Management Tools

2020 ◽  
pp. 371-390
Author(s):  
Halime Göktaş Kulualp ◽  
Ömer Sarı
Keyword(s):  
Knowledge Management ◽  
Service Sector ◽  
Smart Cities ◽  
Management Tools ◽  
Web Based ◽  
Tourism Sector ◽  
Maximum Benefit ◽  
Tourism Destinations ◽  
The Right ◽  
Smart Tourism

The rapid increase in the population has caused problems in the correct use and management of resources in cities. Solutions to these problems have been sought based on knowledge management. In today's digital age, the concept of smartness of cities has been put forward together with the web-based applications. It has changed the expectations and needs of tourists and residents, especially in the tourism sector in the service sector. Smart tourism destinations, which are seen as a solution to the expectations and needs of the changing tourists and local people, bring holistic innovations covering all the stakeholders in the tourism ecosystem. In this direction, it is thought that knowledge management makes the right use of resources obligatory and contributes to sustainable tourism understanding. For this purpose, in the chapter, suggestions were made to provide maximum benefit from web-based projects that are carried out in qualitative direction of knowledge management and smart tourism destinations.

Gamification as a Tool for Smart Tourism

2020 ◽  
pp. 363-385
Author(s):  
Noelia Araújo Vila ◽  
Lucília Cardoso ◽  
Diego R. Toubes ◽  
Alexandra Matos Pereira
Keyword(s):  
Information And Communication Technologies ◽  
Game Design ◽  
New Technologies ◽  
Communication Technologies ◽  
Global Market ◽  
Tourism Sector ◽  
Tourism Experience ◽  
Information And Communication ◽  
Tourism Destinations ◽  
Game Elements

New technologies have helped to improve the tourism sector and to develop strategies that resulted in the so-called smart destinations, underpinned and transformed by modern information and communication technologies (ICTs). Besides, tourism is a global market that continuously seeks mechanisms to grab tourists' and visitors' attention. In view of that, in recent decades, the gamification concept has acquired new definitions from different perspectives, but always associated with the idea of leisure. In tourism, gamification is related with experiences, which by using game elements and digital game design techniques (virtual reality or augmented reality, among others) improve the tourist experience and the user's engagement. This chapter addresses gamification and its influence on tourism experience, together with some gamification applications' examples that can be effective mechanisms to promote tourism businesses or tourism destinations, raising engagement and generating trust.

scholarly journals Enhancing the Smart Tourism Experience for People with Visual Impairments by Gamified Application Approach through Needs Analysis in Hong Kong

2020 ◽  
Vol 12 (15) ◽  
pp. 6213 ◽  
Author(s):  
Lusha Huang ◽  
Newman Lau
Keyword(s):  
Hong Kong ◽  
Positive Psychology ◽  
Game Design ◽  
Visual Impairments ◽  
Sustainable Tourism Development ◽  
Tourism Experience ◽  
Tourism Destinations ◽  
App Design ◽  
Shed Light ◽  
Smart Tourism

Sustainability studies in tourism are increasingly emphasizing social matters, for instance, “Accessible Tourism for All.” Research on people with visual impairments with smart tourism has so far been sparse. In order to resonate with the global call for sustainable tourism development, this paper aims to contribute to understanding the aspirations of people with visual impairments in terms of tourism and to explore how smart tourism destinations could potentially enhance the tourism experience they offer. We utilized multisensory participant observations and interviews to empathize with the target users and gain insights into their needs. The results showed that they were generally positive about travel, particularly autonomy, achievement needs, and socializing with other individuals. The findings also shed light on their desire to play games on their phones. Consequently, based on the findings and the theoretical groundings of PERMA model and MDA framework from positive psychology and game design, the study proposed a gamified approach to future tourism app design for people with visual impairments, which could enhance engagement, motivation, and enjoyment in the tourism experience.

scholarly journals Smart Tourism: Concepts and Insights from Central Europe

2018 ◽  
Vol 7 (1) ◽  
pp. 25-44 ◽  
Author(s):  
Tomáš Gajdošík
Keyword(s):  
Central Europe ◽  
Information Technologies ◽  
Case Study Methodology ◽  
Tourism Sector ◽  
Multiple Case ◽  
Study Methodology ◽  
Tourism Destinations ◽  
Conceptual Foundations ◽  
Smart Tourism

Abstract Nowadays, tourism sector needs to adapt to a very fast changing environment and stronger competitiveness. Smart tourism describes the current stage of tourism development influenced by the evolution of information technologies and is becoming a promising way how to face the new market conditions. The aim of the paper is to review the conceptual foundations of smart tourism and to analyse the development of smart tourism initiative in Central Europe, specifically in Slovakia. The paper adopts an exploratory multiple case study methodology, focusing on information technologies used by Central European tourists, willingness of data sharing and the use of the state-of-the-art technologies in tourism businesses. Moreover, the smart concept is examined based on the (SA)6 framework in three tourism destinations. The paper concludes that smart tourism should not be the ultimate goal, but with the help of technology, innovation, and cooperation, it should bring better tourist experience, wellbeing of residents, enhance effectiveness and competitiveness of businesses and destinations, and lead to overall competitive sustainability.

scholarly journals Blockchain Technology for Smart Tourism Destinations

2020 ◽  
Vol 12 (22) ◽  
pp. 9715
Author(s):  
Inessa Tyan ◽  
Mariemma I. Yagüe ◽  
Antonio Guevara-Plaza
Keyword(s):  
Current Knowledge ◽  
Local Communities ◽  
Innovative Technology ◽  
Privacy Concerns ◽  
Blockchain Technology ◽  
Tourism Experience ◽  
Conceptual Paper ◽  
Tourism Destinations ◽  
Smart Tourism

This conceptual paper discusses the potential of blockchain technology for Smart Tourism Destinations. The main focus is placed on Smart Tourism Destinations’ four major goals that can be achieved by using blockchain technology, namely: enhancing tourism experience, rewarding sustainable behaviour, ensuring benefits for local communities, and reducing privacy concerns. The paper also outlines the major challenges that need to be overcome to successfully implement this innovative technology. This paper attempts to further advance the current knowledge about the possible implications of blockchain technology within the smart tourism domain, and especially Smart Tourism Destinations.

Creating value from Social Big Data: Implications for Smart Tourism Destinations

2018 ◽  
Vol 54 (5) ◽  
pp. 847-860 ◽  
Author(s):  
Pasquale Del Vecchio ◽  
Gioconda Mele ◽  
Valentina Ndou ◽  
Giustina Secundo
Keyword(s):  
Big Data ◽  
Social Big Data ◽  
Tourism Destinations ◽  
Smart Tourism

scholarly journals Tourism Experience and Construction of Personalized Smart Tourism Program Under Tourist Psychology

2021 ◽  
Vol 12 ◽  
Author(s):  
Feiya Lan ◽  
Qijun Huang ◽  
Lijin Zeng ◽  
Xiuming Guan ◽  
Dan Xing ◽  
...  
Keyword(s):  
Big Data ◽  
Data Analysis ◽  
Field Investigation ◽  
Big Data Analysis ◽  
Tourism Industry ◽  
Literature Analysis ◽  
Tourism Experience ◽  
Urban Security ◽  
Travel Services ◽  
Smart Tourism

The present work aims to boost tourism development in China, grasp the psychology of tourists at any time, and provide personalized tourist services. The research object is the tourism industry in Macau. In particular, tourists' experiences are comprehensively analyzed in terms of dining, living, traveling, sightseeing, shopping, and entertaining as per their psychological changes using approaches including big data analysis, literature analysis, and field investigation. In this case, a model of tourism experience formation path is summarized, and a smart travel solution is proposed based on psychological experience. In the end, specific and feasible suggestions are put forward for the Macau tourism industry. Results demonstrate that the psychology-based smart travel solution exerts a significant impact on tourists' tourism experience. Specifically, the weight of secular tourism experience is 0.523, the weight of aesthetic tourism experience is 0.356, and the weight of stimulating tourism experience is 0.121. Tourists prefer travel destinations with excellent urban security and scenic authenticity. They give the two indexes comprehensive scores of 75.14 points and 73.12 points, respectively. The proposed smart travel solution can grasp the psychology of tourists and enhance their tourism experiences. It has strong practical and guiding significances, which can promote constructing smart travel services in Macau and enhancing tourism experiences.

scholarly journals Smart tourism destination triggers consumer experience: the case of Porto

2018 ◽  
Vol 27 (1) ◽  
pp. 6-25 ◽  
Author(s):  
Pedro Liberato ◽  
Elisa Alen ◽  
Dalia Liberato
Keyword(s):  
Mobile Devices ◽  
Information And Communication Technologies ◽  
The Internet ◽  
Consumer Experience ◽  
Data Set ◽  
Content Type ◽  
Tourism Experience ◽  
Tourism Destinations ◽  
The City ◽  
Smart Tourism

Purpose The purpose of this paper is to emphasize the increasing importance of information and communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in the city of Porto how the use of technology before, during and after the visit influences the tourist experience. Design/methodology/approach The authors empirically investigate the importance of using ICTs during tourism experience, assess the access/availability of ICT at the destination and its importance in tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction. The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city of Porto. Findings The importance of the internet access at the destination, especially in places like airports and hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the existing information technologies available in the destination (internet, smartphones or other mobile devices and applications) are considered very important in explaining tourists’ experience. Originality/value This study identifies the strengths and weaknesses of the technological strategies, providing useful information for destination management, discussing innovation in tourism, and proposing a framework that empirically evaluates how technological components used in smart tourism destinations can improve tourists’ experiences.

scholarly journals Sostenibilidad y resiliencia de los destinos turísticos litorales: apuntes desde el enfoque de los destinos inteligentes / / / \ \ \ Sustainability and resilience of coastal tourist destinations: notes from the smart destinations approach

2021 ◽  
pp. 332
Author(s):  
Josep Antoni Ivars Baidal ◽  
José Fernando Vera-Rebollo
Keyword(s):  
Key Words ◽  
Smart Cities ◽  
Management Approach ◽  
Tourist Destinations ◽  
Tourism Sector ◽  
Palabras Clave ◽  
Different Dimensions ◽  
Tourism Destinations ◽  
The Relationship ◽  
Smart Tourism

Resumen: Con la crisis provocada por la COVID-19 el concepto de resiliencia ha ganado importancia en el sector turístico, uno de los más afectados. Esta pausa ha provocado que se plantee un cambio de modelo basado en la sostenibilidad donde el modelo de Destinos Turísticos Inteligentes (DTI) aparecen como los principales beneficiados de esta crisis, ya que consiguen superar el objetivo del crecimiento y tienen un enfoque de planificación y gestión directamente relacionado la sostenibilidad del sector turístico. En este trabajo se pretende, mediante el análisis de diversos indicadores, caracterizar la relación entre sostenibilidad y resiliencia, analizar la contribución del modelo DTI a la sostenibilidad, identificar su posibles limitaciones, e identificar nuevas posibilidades para hacer más resilientes los destinos. Evolucionar hacia destinos más inteligentes requiere más atención que no unos simples indicadores y la interrelación de diferentes dimensiones: ambiental, sociocultural,… que junto con la incorporación de los ODS 2030, nos lleve hacia un modelo más integrado y sostenible.   Palabras clave: sostenibilidad, Destino Turístico Inteligente (DTI), resiliencia, modelo turístico, ciudades inteligentes, planificación.   Abstract: With the crisis caused by COVID-19, the concept of resilience has gained importance in the tourism sector, one of the most affected. This pause has provoked a change of model based on sustainability where the model of Smart Tourism Destinations (ITD) appear as the main beneficiaries of this crisis since they manage to overcome the objective of growth and have a planning and management approach contributing to the sustainability of the tourism sector and acting as a good example. This paper aims through the analysis of indicators to characterize the relationship between sustainability and resilience, to analyze the contribution of the DTI model to sustainability and its implications for becoming more resilient, as well as to identify limitations and identify new possibilities to make destinations more resilient. Evolving towards smarter destinations requires more attention than simple indicators and the interrelation of different dimensions: environmental, socio-cultural,... that together with the incorporation of the SDG 2030, will lead us towards a more integrated and sustainable model.   Key words: sustainability, Smart Tourism Destination (ITD), resilience, tourism model, smart cities, planning.

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