scholarly journals Content Analysis of Social Media: Public and Government Response to COVID-19 Pandemic in Indonesia

2021 ◽  
Vol 25 (1) ◽  
pp. 16
Author(s):  
Gugun Geusan Akbar ◽  
Dede Kurniadi ◽  
Nita Nurliawati
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Complete Analysis ◽  
The Public ◽  
Government Response ◽  
Response Data ◽  
The Government ◽  
Use Of Social Media ◽  
Support Decision Making

Nowadays, the use of social media to analyze disaster responses has become important. However, its application to support decision-making by the Government during disasters still present significant challenges. This article offers a complete analysis of the response of the public and the Government in dealing with the COVID-19 Pandemics in Indonesia. The content analysis uses to analyze the tweet post on Twitter to determine the public and government response. Data was collected from public and government tweets on Twitter and producing 11,578 community tweets from the public and 958 tweets from the government account. This data was collected from 2nd March until 15th April 2020. Public comments are sorted into six categories of comments, that is fate, logic, government mention, worry, scientist, and impression, while sentiments are classified as positive, negative, and neutral. Government comments are sorted into eight categories, namely information, education, operating, warnings, resources provision, volunteer recruitment, and rumors management. The results showed that the public encourages and supports the Government to cope with a pandemic think rationally and logically in dealing with this Pandemic. In addition, the study indicates that the Government has not used social media as a medium for communicating with the public. The quality of government response is not good, especially in the categories of information on operations, warnings, resources provision, recruitment of volunteers, and rumors management. The implication of this study suggests how the data might be useful for the Government in delivering information during the Pandemic.

Chinese Citizenry Social Media Pressures and Public Official Responses

2020 ◽  
pp. 139-181
Author(s):  
James Robert Masterson
Keyword(s):  
Social Media ◽  
Public Domain ◽  
Chinese Government ◽  
Public Official ◽  
Government Officials ◽  
The Public ◽  
Access Information ◽  
The Government ◽  
Use Of Social Media ◽  
High Level

Widespread use of social media in China is a double edged sword: social media offers opportunities for the government to connect with society, gauge the opinion of citizens in the public domain, and allow citizens to voice their anger when necessary by blowing off steam online rather than in the streets. However, social media also allows citizens to access information outside of China much more rapidly and efficiently and to link up and communicate with other citizens much more quickly. Social media allows users to share texts, photos, and files, making it much more difficult for the government to control information and to thwart organizing for political purposes. In some instances, the use of social media has forced the Chinese government to take actions that it otherwise would not have done or to reverse actions or policies already set in place. The goal of this chapter is to illustrate the double-edged sword that social media poses to government officials in China, particularly high-level party officials in Beijing.

scholarly journals Social media communication: content analysis of Indonesian parliament instagram account

2021 ◽  
Vol 5 (3) ◽  
pp. 746-763
Author(s):  
Achmad Jamil ◽  
Eriyanto Eriyanto
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
House Of Representatives ◽  
Media Communication ◽  
Dialogic Communication ◽  
The Public ◽  
Thematic Units ◽  
The Republic ◽  
Use Of Social Media ◽  
Social Media Communication

This study aimed to analyse the dialogic communication by The House of Representatives through Instagram of the Republic of Indonesia (DPR-RI) as part of public institutions. This study is prompted by the low public trust in DPR using dialogic communication in Instagram. DPR-RI Instagram account is one of the most popular accounts among Indonesian government bodies’ Instagram accounts. Having 470,000 followers, DPR_RI’s Instagram has uploaded 6,347 photos and videos. The research method used was quantitative content analysis. This study also used thematic units that examined the topic or discussion of a text. The populations in this study were the posts on the Instagram account of DPR RI (@dpr_ri) from January 2015 to December 2020. The sample in this study amounted to 600 posts where, in each year, 100 posts were taken as a sample. The result indicates that DPR Instagram account has not applied the principle of dialogic communication. The low number of posts suggesting a dialogue with the public and stakeholders signifies this finding. DPR could use the results of this study to improve their public communication, especially in the use of social media.

Social media as public opinion: How journalists use social media to represent public opinion

Journalism ◽  
2019 ◽  
Vol 20 (8) ◽  
pp. 1070-1086 ◽  
Author(s):  
Shannon C McGregor
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Public Opinion ◽  
The Public ◽  
News Stories ◽  
Media Companies ◽  
Socially Constructed ◽  
The Press ◽  
Use Of Social Media ◽  
Shed Light

Public opinion, as necessary a concept it is to the underpinnings of democracy, is a socially constructed representation of the public that is forged by the methods and data from which it is derived, as well as how it is understood by those tasked with evaluating and utilizing it. I examine how social media manifests as public opinion in the news and how these practices shape journalistic routines. I draw from a content analysis of news stories about the 2016 US election, as well as interviews with journalists, to shed light on evolving practices that inform the use of social media to represent public opinion. I find that despite social media users not reflecting the electorate, the press reported online sentiments and trends as a form of public opinion that services the horserace narrative and complements survey polling and vox populi quotes. These practices are woven into professional routines – journalists looked to social media to reflect public opinion, especially in the wake of media events like debates. Journalists worried about an overreliance on social media to inform coverage, especially Dataminr alerts and journalists’ own highly curated Twitter feeds. Hybrid flows of information between journalists, campaigns, and social media companies inform conceptions of public opinion.

scholarly journals Penyalahgunaan Media Sosial Sebagai Alat Propaganda

2019 ◽  
Vol 10 (1) ◽  
pp. 69-76
Author(s):  
Rety Palupi
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Hate Speech ◽  
Qualitative Content Analysis ◽  
The Political ◽  
The Public ◽  
Political World ◽  
Digital Era ◽  
The Social ◽  
The Government

Changes in the communication of information continue to occur along with the advancement of technology in the digital era. Nowadays everyone can work as a journalist even though he or she has never learned the basics of journalism. The public also frequently receive information or news that raise the eyebrows — ranging from disaster threats to information about the political world. The finding of this research is that often information that circulates in the hands of Warganet is a hoax and even hate speech, despite the government efforts to reduce the spread of hoax and hate speech. With this paper, the author aims at disclosing the propaganda elements in the hoax and hate speech in the social media as in the digital era the social media is the most vulnerable in spreading of hoax news and hate speech. By utilising qualitative content analysis, the author discusses five hoax news and hate speeches which are dissected using nine propaganda practices. The conclusion obtained by the author is that the hoax news and hate speech comprise of elements of exaggeration, rhetoric, recognition and influence on a variety of parties, as well as prejudices supplemented by emotions. 

scholarly journals Evolving public behavior and attitudes towards COVID-19 and face masks in Taiwan: A social media study

PLoS ONE ◽  
2021 ◽  
Vol 16 (5) ◽  
pp. e0251845
Author(s):  
Chih-Yu Chin ◽  
Chang-Pan Liu ◽  
Cheng-Lung Wang
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
News Media ◽  
The Public ◽  
Media Study ◽  
News Reports ◽  
Initial Stage ◽  
Relevant Variables ◽  
Public Behavior ◽  
The Government

Facing the COVID-19 pandemic, Taiwan demonstrated resilience at the initial stage of epidemic prevention, and effectively slowed down its spread. This study aims to document public epidemic awareness of COVID-19 in Taiwan through collecting social media- and Internet-based data, and provide valuable experience of Taiwan’s response to COVID-19, involving citizens, news media, and the government, to aid the public in overcoming COVID-19, or infectious diseases that may emerge in the future. The volume of Google searches related to COVID-19 and face masks was regarded as an indicator of public epidemic awareness in the study. A time-series analysis was used to explore the relationships among public epidemic awareness and other COVID-19 relevant variables, which were collected based on big data analysis. Additionally, the content analysis was adopted to analyze the transmission of different types of fear information related to COVID-19 and their effects on the public. Our results indicate that public epidemic awareness was significantly correlated with the number of confirmed cases in Taiwan and the number of news reports on COVID-19 (correlation coefficient: .33–.56). Additionally, the findings from the content analysis suggested that the fear of the loss of control best explains why panic behavior occurs among the public. When confronting the highly infectious COVID-19, public epidemic awareness is vital. While fear is an inevitable result when an emerging infectious disease occurs, the government can convert resistance into assistance by understanding why fear arises and which fear factors cause excessive public panic. Moreover, in the digitalization era, online and social media activities could reflect public epidemic awareness that can e harnessed for epidemic control.

scholarly journals 9 Performance of Indonesian Ministry of Health in Overcoming Hoax About Vaccination Amid the COVID-19 Pandemic on Social Media

2021 ◽  
Vol 5 (1) ◽  
pp. 151
Author(s):  
Daniel Susilo ◽  
Teguh Dwi Putranto ◽  
Charles Julian Santos Navarro
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Vaccine Development ◽  
Vaccination Program ◽  
Quality And Safety ◽  
Ministry Of Health ◽  
The Public ◽  
The Government ◽  
Media Hoax ◽  
Health Experts

The coronavirus disease (COVID-19) pandemic in early 2021 is still a “big disaster” for Indonesia. The public is increasingly confused about the Government’s Vaccination program in reducing the number of COVID-19 cases in Indonesia. The development of Vaccine-related hoaxes such as safe or not, halal or not, has also become a new job faced by the Government, especially the Ministry of Health. This study aims to determine the Indonesian Ministry of Health’s performance in overcoming hoaxes against Vaccinations during the Covid-19 pandemic. The method used in this research is Krippendorff content analysis on Instagram posts of the Ministry of Health @kemenkes_ri during the period 1 January 2021 to 29 January 2021. The conclusion obtained in this study is that the Ministry of Health’s efforts in dealing with hoaxes circulating in the community regarding the Covid-19 Vaccination are by presenting health experts in providing information related to the Covid-19 Vaccine. The information conveyed is related to the quality and safety of Vaccines, to the Vaccine development process.Keywords: Performance, social media, hoax, vaccination, COVID-19 ABSTRAKPandemi penyakit coronavirus (COVID-19) di awal tahun 2021 masih menjadi “bencana besar” bagi Indonesia. Masyarakat semakin bingung dengan program vaksinasi yang dilakukan Pemerintah dalam menekan angka kasus COVID-19 di Indonesia. Berkembangnya hoaks terkait vaksin seperti aman atau tidak, halal atau tidak, juga menjadi pekerjaan baru yang dihadapi Pemerintah, khususnya Kementerian Kesehatan. Penelitian ini bertujuan untuk mengetahui kinerja Kementerian Kesehatan RI dalam mengatasi hoaks terhadap vaksinasi selama pandemi Covid-19. Metode yang digunakan dalam penelitian ini adalah analisis konten Krippendorff pada postingan Instagram Kementerian Kesehatan @kemenkes_ri selama periode 1 Januari 2021 hingga 29 Januari 2021. Kesimpulan yang diperoleh dalam penelitian ini adalah bahwa upaya yang dilakukan oleh Kementerian Kesehatan dalam menghadapi hoaks yang beredar di masyarakat terkait vaksinasi Covid-19 adalah dengan menghadirkan pakar kesehatan dalam memberikan informasi terkait vaksin Covid-19. Informasi yang disampaikan terkait dengan kualitas dan keamanan vaksin, hingga proses pengembangan vaksin. Kata Kunci: Kinerja, media sosial, hoaks, vaksinasi, COVID-19

scholarly journals ANALISIS MESEJ DAKWAH ISLAMIAH DALAM HALAMAN FACEBOOK

2020 ◽  
Vol 3 (SI1) ◽  
pp. 41-51
Author(s):  
Mohd Baharudin Othman ◽  
Mohd Nazif Badruddin
Keyword(s):  
Social Media ◽  
New Media ◽  
Positive Impact ◽  
Rapid Development ◽  
Framing Theory ◽  
Delivery Strategy ◽  
The Public ◽  
The Government ◽  
Use Of Social Media ◽  
Facebook Pages

  The rapid development of new media gives an impact on almost every corner of people’s life. This development also opens the opportunity to the missionaries to use social media as a medium to deliver Islamic propagation. Hence, the transformation occurs in the method of Islamic propagation delivery among the missionaries who started using social media, especially Facebook. This is because social media is suitable as a compliment and an alternative medium to the da’wah medium of the existing. However, the use of social media in delivering the message of Islamic da’wah should be carried out prudently and wisely to different audiences. Accordingly, this research aims to identify the category of the message, the function of the messages, and the delivery strategy of Islamic propagation through the medium of Facebook of five elected missionaries. Five Facebook pages have been chosen and analyzed using the thematic analysis with NVivo software. The theme of this study has been prepared in advance because this research involves the knowledge related to the Islamic laws that have been established by the tenets of Islam. The theoretical framework of this study is built base on the Framing Theory. The results obtained showed that the majority of the messages displayed in the selected Facebook pages categorized as religious missionaries. The function to encourage charity is a message that often discussed in the analyzed entry. However, the strategy of choice for missionaries to be applied on their Facebook page is the writing that has the effect of information. The findings can be referred to the missionaries and also to the government agencies and NGOs in practicing and strategizing before the establishment of Islamic missionary message is disseminated to the public. Utilizing an accurate delivery strategy will be more appealing and provide a positive impact on society.   Keywords: Social media, Facebook, Islamic Da’wah, Framing Theory

Social Media in China

2014 ◽  
pp. 238-263 ◽  
Author(s):  
James Robert Masterson
Keyword(s):  
Social Media ◽  
Public Domain ◽  
Chinese Government ◽  
Government Officials ◽  
The Public ◽  
Control Information ◽  
Access Information ◽  
The Government ◽  
Use Of Social Media ◽  
High Level

Widespread use of social media in China is a double-edged sword: social media offers opportunities for the government to connect with society, gauge the opinion of citizens in the public domain, and allow citizens to voice their anger when necessary by blowing off steam online rather than in the streets (Magistad, 2012). However, social media also allows citizens to access information outside of China much more rapidly and efficiently and to link up and communicate with other citizens much more quickly. Social media allows users to share texts, photos, and files, making it much more difficult for the government to control information and to thwart organizing for political purposes. In some instances, the use of social media has forced the Chinese government to take actions that it otherwise would not have done or to reverse actions or policies already set in place. The goal of this chapter is to illustrate the double-edged sword that social media poses to government officials in China, particularly high-level party officials in Beijing.

scholarly journals Why do you wear a face mask? Taiwanese public epidemic awareness of COVID-19 from social media behavior

2020 ◽  
Author(s):  
Chih-Yu Chin ◽  
Chang-Pan Liu ◽  
Cheng-Lung Wang
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Face Mask ◽  
Search Query ◽  
The Public ◽  
News Reports ◽  
Online Social Media ◽  
Initial Stage ◽  
The Government ◽  
Google Search

Abstract BackgroundFacing the COVID-19 epidemic, Taiwan has demonstrated resilience at the initial stage of epidemic prevention and effectively slowed down its spread. This study aims to capture public epidemic awareness toward the COVID-19 through collecting social media- and Internet-based data and elaborate on how the public epidemic awareness rose and played a role in the epidemic prevention in Taiwan during the initial course of COVID-19 spread.MethodsUsing the Google search query volume of COVID-19 and face mask as indicators of public epidemic awareness, we collected the volume of news reports and the mentions on social media about COVID-19 and face masks between December 31, 2019, and February 29, 2020, through big data analysis and sorted the daily total confirmed cases of COVID-19 worldwide and in Taiwan as well as critical mask-related measures implemented by the Taiwanese government to plot the trends in this information and conduct correlation analysis. Additionally, the content analysis was adopted to analyze the transmission of different types of fear information of COVID-19 between December 31, 2019, and March 29, 2020, and their effects on the public.ResultsThe Google search query volume of COVID-19 and face mask was significantly correlated with the number of confirmed cases in Taiwan, the number of news reports on COVID-19 (correlation coefficient: .74–.90). Since the first confirmed cases of COVID-19, public epidemic awareness has increased rapidly, prompting the government to formulate relevant emergency measures. Additionally, the findings from content analysis suggested that the fear of the loss of control best explains why panic behavior occurs in public.ConclusionsConfronting the highly infectious COVID-19, public epidemic awareness is vital. While fear is an inevitable product when an emerging infectious disease occurs, the government can convert resistance into assistance by understanding why fear arises and which fear factors cause excessive panic in public. Moreover, online social media promptly reflect public epidemic awareness, which can be used as a reference for epidemic prevention; this urges the government to deal with the crisis in the form of public opinion.

scholarly journals Tax-funded digital government communication in Austria: Members of the government on Facebook

2019 ◽  
Vol 35 (2) ◽  
pp. 140-164
Author(s):  
Uta Russmann ◽  
Markus Hametner ◽  
Eduard Posch
Keyword(s):  
Social Media ◽  
Party Politics ◽  
Digital Government ◽  
The Public ◽  
Government Communication ◽  
Quantitative Content ◽  
Multi Method Approach ◽  
The Government ◽  
Use Of Social Media ◽  
Method Approach

For a few years now, members of the government in Austria have been using Facebook to reach out to the public as well as to the mass media. Following normative guidelines and regulations, tax-funded government communication should be neutral, informative and autonomous of party politics. Using a multi-method approach, combining a structural analysis of formal criteria of Facebook accounts and an automated quantitative content analysis of Facebook postings, we investigated to what extent the official Facebook accounts of members of the last two Austrian governments were an exclusive tool for digital government communication. We found that not all representatives made use of Facebook. Moreover, tax-funded digital government communication on Facebook was not all neutral and autonomous of party politics. Based on our findings, we conclude that there is a lack of regulatory framework in Austria to govern tax-funded use of social media.

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