scholarly journals Communication Challenges for Foreign Workers within Multicultural Hospitality Working Environment: Case Front Office of Hotel X in Japan

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Edvi Gracia Ardani ◽  
Anwar Basalamah
Keyword(s):  
Hospitality Industry ◽  
Working Environment ◽  
Foreign Workers ◽  
Multicultural Environment ◽  
Communication Problems ◽  
Front Office ◽  
Communication Challenges ◽  
Internal Operations ◽  
Day To Day Operations ◽  
Different Cultures

AbstractAs tourism grows fast and tourism destinations develops well all around the world, the human capital in the sectors are the most important component of its business which deliver services. The grow affects all aspects of business including hospitality industry. A multicultural working environment in hospitality industry has been practiced since decades due to its international character of business. The condition brought communication challenges to the internal operations more particularly in the front-line departments. This research aims to find out the challenges for foreign workers in the process of communication and how they overcome any communication problems that may occurred in their day-to-day operations in a multicultural hospitality working environment. Different cultures may press the communication problems while the business is about serving people and ensure that all the guest needs are provided well in timely manner. The research is conducted in a three-star-rated hotel in Japan with a multicultural environment and may give insights to the hoteliers who aspire to embrace their future career abroad. The findings are quite interesting since culture is taking the most important part to overcome and handle the situation as it aims to maintain a good working environment.

The cost competitiveness, competitiveness and sustainability of the hospitality industry in India

2016 ◽  
Vol 8 (4) ◽  
pp. 432-443 ◽  
Author(s):  
Madhu Vij
Keyword(s):  
Hospitality Industry ◽  
Cost Optimization ◽  
Cost Effective ◽  
Comprehensive Treatment ◽  
Global Level ◽  
Content Type ◽  
Present Context ◽  
Cost Competitiveness ◽  
Internal Operations ◽  
The Cost

Purpose This study aims to provide a comprehensive treatment of the various issues surrounding the concept of the cost competitiveness, competitiveness and sustainability of the hospitality industry. We also investigate how innovations in the Indian hospitality industry can optimize costs without compromising the quality of the product or the services offered. Design/methodology/approach The methodology used is mainly survey-based with the use of both structured and unstructured questionnaires. In addition, some interviews were conducted with policy-makers and academics to explore from their perspectives what might be the innovations and sustainability issues in the next decade. Findings The paper helps to identify the essential aspects of cost competitiveness, competitiveness and sustainability in the hospitality industry and to better understand if cost optimization can be accomplished simply by realigning process or cost. These issues have become very important in India in the present context of globalization. Practical implications With growing competition on a global level, the hospitality industry needs to proactively manage its internal operations and focus on reducing costs and raising service quality. In this context, the paper helps to reveal sustainable cost effective practices that are geared to today’s competitive environment. Originality/value The inspiration to write this paper arises from the recent global economic slowdown and the fact that the hospitality industry is confronted with growing competition on a global level. This study highlights how value can be created for customers by applying suitable strategies.

scholarly journals Impact of National Measures Connected to Covid-19 Pandemic on the Hotel Front-Office Communication Themes

2021 ◽  
pp. 1-10
Author(s):  
Stepan Chalupa ◽  
Karel Chadt ◽  
Jirina Jenckova
Keyword(s):  
Hospitality Industry ◽  
Economic Sectors ◽  
Business Operations ◽  
Front Office

The Covid-19 pandemic caused several changes in business operations, and influenced several processes in the hospitality industry and other economic sectors. Previous research was mainly focused on analyzing previous pandemics and creating recovery plans and strategies.

scholarly journals Communication Challenges for Foreign Students Studying in English in a Non-English Academic Environment

2019 ◽  
Vol 86 ◽  
pp. 56-67
Author(s):  
Beata Grebliauskienė
Keyword(s):  
Foreign Students ◽  
Cultural Backgrounds ◽  
Learning And Teaching ◽  
Global Industry ◽  
Academic Achievements ◽  
Study Programs ◽  
Communication Challenges ◽  
English Speaking ◽  
Different Cultures ◽  
Research Show

Recently, education has become a global industry driven by students who have decided to study abroad. Trends show that more and more students choose to study at universities abroad for one reason or another. The growing number of international students also means a growing number of different cultures in a classroom. Cultural diversity is a highly complex phenomenon that influences the process of learning and teaching with its elements and has both positive and negative effects.The challenges faced by students with different cultural backgrounds, their impact on learning processes and academic achievements are of interest to researchers. But it should be noted that this type of research is mostly carried out in universities, where both local and foreign students study in the same language and operate in the same linguistic and cultural environment. However, an increasing number of universities operating in a local cultural and linguistic environment offer study programs abroad (mostly in English). And these organizations, as far as foreign students, face unique problems.The results of the qualitative research show that foreign students studying in such programs face both similar andunique challenges compared to studies in universities in English-speaking countries.

E-Business Adoption Framework in the Hospitality Industry

2013 ◽  
pp. 225-243
Author(s):  
Kennedy O. Ondimu ◽  
Geoffrey M. Muketha ◽  
Collins O. Ondago
Keyword(s):  
Hospitality Industry ◽  
Small And Medium Enterprises ◽  
Graduate Degree ◽  
Firm Level ◽  
The Status ◽  
Kenyan Coast ◽  
Information And Communication ◽  
Internal Operations ◽  
Medium Enterprises ◽  
And Control

While the hospitality industry in the Kenyan Coast has adopted Information and Communication Technology (ICT), application of the same is limited to internal operations and control. The industry’s e-business adoption lags behind similar industries such as tours and travel. Earlier research in e-business adoption does not suggest intervention for improvement of Small and Medium Enterprises’ (SMEs) status and lacks focus on any specific industries. The aim of this chapter is to address this gap by analyzing the Kenya Association of Hotelkeepers & Caterers’ (KAHC) e-business readiness using a three-interrelated-level framework; namely, firm level, market and industry, and institutional and regulatory levels. This chapter presents results of an ongoing project that we are currently working on, related to one of the authors’ graduate degree research program that began in 2008. In this research, we adopt a survey approach that is supplemented by case studies of other countries’ implementations from literature. Findings show that the hospitality industry at the Kenyan coast is not ready for e-business adoption and we develop a framework to help facilitate readiness. The findings imply that as a competitive strategy, establishments which have been competitors need to become collaborators; and KAHC and its membership need to adopt e-business to not only remain competitive, but also to survive. The findings are beneficial to KAHC and the Kenyan government in evaluating the status of e-business readiness as well as adoption in similar industries. Other developing countries can also adopt the framework.

Information Security Culture as a Social System

2011 ◽  
pp. 77-97 ◽  
Author(s):  
Rauno Kuusisto ◽  
Tuija Kuusisto
Keyword(s):  
Information Security ◽  
Information Exchange ◽  
Social System ◽  
Working Environment ◽  
Complex Nature ◽  
Security Culture ◽  
Multicultural Environment ◽  
Nature Of Information ◽  
Culture Development ◽  
Information Security Culture

The purpose of this chapter is to increase understanding of the complex nature of information security culture in a networked working environment. Viewpoint is comprehensive information exchange in a social system. The aim of this chapter is to raise discussion about information security culture development challenges when acting in a multicultural environment. This chapter does not introduce a method to handle complex cultural situation, but gives some notes to gain understanding, what might be behind this complexity. Understanding the nature of this complex cultural environment is essential to form evolving and proactive security practices. Direct answers to formulate practices are not offered in this chapter, but certain general phenomena of the activity of a social system are pointed out. This will help readers to apply these ideas to their own solutions.

scholarly journals Making MNC Competitive Through Effective Cross Cultural Negotiations

2018 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Yezdi H. Godiwalla
Keyword(s):  
Multinational Corporation ◽  
Negotiation Process ◽  
Cross Cultural ◽  
Cultural Setting ◽  
Organizational Environments ◽  
Cross Cultural Communication ◽  
Day To Day Operations ◽  
Cultural Negotiations ◽  
Social Entities ◽  
Different Cultures

An organization exists in the context of other entities (such as other organizations and governmental, political and social entities) in its organizational environments. The organization’s focal entities become its task environments that require its immediate attention and it has to interact with all such entities so that it is able to satisfy their expectations from it, and, in turn, by pursuing its strategy, it achieves its own goals. This is the model that describes the situation of any organization, including a multinational corporation (MNC) in its international and multi-cultural setting. Often, the negotiation process for meeting an organization’s needs may involve managing inherent conflict, disagreement or competing for constrained resources, thus making negotiation an arduous process. The very basis of give-and-take interactions and negotiations across different cultures, that typify an MNC in its multi-cultural setting, becomes the foundation for cross cultural negotiations. Such negotiations provide the MNC the method of communicating with its diverse entities and seek the services from them for it to achieve its goals. Because an MNC operates in an international and multi-cultural setting, its many entities are of diverse nature and cross cultural communication and negotiation skills become the critical. The inter-organizational interactions of an MNC in its international and multicultural setting become the basis of its day-to-day operations.

scholarly journals MULTICULTURAL ENVIRONMENT AND PRE SERVICE TEACHER EDUCATION PROGRAMME

2016 ◽  
Vol 4 (12) ◽  
pp. 85-94
Author(s):  
Prerna Mandhyan
Keyword(s):  
Teacher Education ◽  
Prospective Teachers ◽  
Classroom Environment ◽  
Education Programme ◽  
Teacher Education Programs ◽  
Multicultural Classroom ◽  
Multicultural Environment ◽  
Pre Service Teacher Education ◽  
Different Cultures ◽  
Pre Service Teacher

Diversity in cultures has become the prominent feature of 21st century. The effect of this feature can be observed in classroom environment where the teacher has students having multicultural backgrounds. Therefore, there is need to train prospective teachers for teaching in diverse/ multicultural classroom. They are not prepared for coming in contact with different cultures than the sheltered one many of them have lived in. They are not prepared for the different needs possessed by today’s multicultural student population. In this paper, we discuss not just the problems that arise due to this issue. We also discuss ways to remedy these problems, starting with pre-service teacher education programs and ending with these prospective teachers themselves.

scholarly journals ARCHITECTURE OF CULTURALLY AND RELIGIOUSLY DIVERSE SPIRITUAL EDUCATIONAL COMPLEXES

2021 ◽  
pp. 196-207
Author(s):  
Olga Zhovkva
Keyword(s):  
Spiritual Development ◽  
Educational Institution ◽  
Highly Educated ◽  
Comprehensive Education ◽  
Multicultural Environment ◽  
Relevant Today ◽  
Scientific Principles ◽  
Empirical Research Methods ◽  
Conceptual Foundations ◽  
Different Cultures

The issue of finding the mechanisms for interaction between different cultures and religions is relevant today for many countries of the world. In the context of globalization, the establishment of intercultural ties is an extremely important process. Despite this, the issue of creating a comfortable multicultural environment for training tolerant, highly educated public and religious figures is still insufficiently researched. The objective of this study is to develop conceptual foundations for the formation of multicultural and polyreligious spiritual educational complexes as a new “universal” enlarged type of spiritual educational institution for representatives of various religions and confessions (Christian, Muslim, Jewish), as well as recommendations regarding their design, taking into account religious and confessional features. During the study, we used theoretical and empirical research methods. Based on that, the principles of the architectural and planning organization of a multicultural polyreligious spiritual educational complex are formulated, where all levels of spiritual education (primary, secondary, higher) and all functions necessary for comprehensive education, as well as intellectual and spiritual development, are presented in a holistic manner. It is concluded that the use of the developed and proposed scientific principles in the design of these objects will contribute to the formation of a harmonious multicultural and polyreligious educational environment. 

scholarly journals La traduction dans L’amour, la fantasia d’Assia Djebar: une tunique de Nessus.

2021 ◽  
Vol 2 ◽  
Author(s):  
Katrien Lievois
Keyword(s):  
Assia Djebar ◽  
Written Text ◽  
Communication Problems ◽  
Different Cultures

One of the interesting features of L’amour, la fantasia by Assia Djebar is that it tries to combine historiography and autobiography by confronting both genres with the stories of Algerian women. More concretely, the author joins different textual sources in one multilingual palimpsest: the written text is based on oral texts and the French is based on Arabic, but also on English, Spanish, Turkish and German. The interrelations between the different components constitute as many translational stages, in a literal and in a figurative sense, at the heart of Djebar’s historiographical and autobiographical project. However, the explicit references the narrator makes to the communication problems between the French and the Algerians, draw our attention to the difficulty and pain involved in such an enterprise. L’amour, la fantasia is a novel based on the intertwining of sources of a different nature and from different languages, but all attempts at communication between the different cultures break down, and all the interpreters’ or translators’ efforts are doomed to fail.

Communication Issues at the Workplace

2019 ◽  
Vol 3 (2) ◽  
pp. 7
Author(s):  
Nur Sabrina Nordin ◽  
Farzana Jelani
Keyword(s):  
Work Environment ◽  
Physical Environment ◽  
Language Barrier ◽  
Working Environment ◽  
Communication Problems ◽  
Personal Experiences ◽  
Comprehensive Manner

Working environment communication is fundamental to cooperation. In addition to the fact that it builds and looks after connections, work environment communication encourages development. However, the barriers in communication can be a hindrance to information being communicated successfully. This study aims to study the communication issues that are faced by Malaysian employees in the workplace. A questionnaire was developed and distributed to Malaysian workers that comprised of various departments in Malaysia. The questionnaire comprises of questions on the communication problems in the context of the workplace in terms of the language barrier and physical environment. The participants that had contributed to this study were as much as 41 respondents. The respondents involved had assessed the survey based on their personal experiences in their respective organizations. Based on the results of the study, it can be seen on how the language barrier and physical environment of the workplace affect the employees’ conditions. The findings of this study can help employers view these challenges more seriously and consider the possible solutions to the problems that have been discussed. This paper is concluded by providing future researchers recommendations on various communication problems in the workplace to be further investigated and analysed in a more comprehensive manner.

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