Pengaruh Kualitas Pelayanan Administrasi Terhadap Kepuasan Pasien Pengguna BPJS Kesehatan di RSUD Lubuk Basung Kabupaten Agam

This study aims to explain the effect of service quality on patient satisfaction of health BPJS users in Lubuk Basung Hospital Agam District. The measurement of the quality dimension uses five dimensions of service quality consisting of tangibles, reliability, responsiveness, assurance, empathy. The research instrument used was a questionnaire distributed to 100 patients with BPJS Kesehatan using the chocran formula taken using accidental sampling techniques. Data collection techniques in this study are using questionnaires compiled using a Likert scale whose score is 1-5. To ensure that the instruments used in the study are tested for validity, and reliability testing. In the data analysis stage the influence of the quality of administrative services on patient satisfaction of BPJS Health users in Lubuk Basung Hospital Agam Regency was carried out descriptive analysis, and inductive analysis. Inductive analysis is a normality test, multicollinearity test, heterocedasticity test, and multiple regression analysis. Hypothesis test data used F test, t test, and test coefficient of determination (R2). the results of this study show the five service quality variables simultaneously have a positive and significant effect on patient satisfaction BPJPS Health users in RSUD lubuk basung. While the factors that predominantly influence patient satisfaction in Lubuk Basung Hospital are tangibles, responsiveness, assurance, and followed by emphaty variables, and reliability. Keyword: service quality, tangibles, reliability, responsiveness, assurance, emphaty, patient satisfaction

Download Full-text

HUBUNGAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENERIMA LAYANAN ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TANAH DATAR

Jurnal Ecogen ◽

10.24036/jmpe.v2i3.7375 ◽

2019 ◽

Vol 2 (3) ◽

pp. 327

Author(s):

Mita Wulandari ◽

Armida S

Keyword(s):

Service Quality ◽

Primary Data ◽

Coefficient Of Determination ◽

Validity And Reliability ◽

Five Dimensions ◽

Correlation Test ◽

Physical Evidence ◽

Correlational Method ◽

Data Collection Technique ◽

Linearity Test

This study aims to determine the relationship of service quality to the satisfaction of recipients of population administration services at the Population and Civil Registry Office of Tanah Datar District. Measurement of service quality dimensions using five dimensions of service quality consisting of dimensions of physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy). This type of research is a quantitative study with a correlational method using SPSS version 22. The population of this study is the population receiving population administration services in Dukcapil Tanah Datar District, a population of 82,286 people with a sample of 100 people taken using the Slovin formula using accidental sampling techniques. The research data is primary data, the data collection technique in this study is to use a questionnaire prepared using a Likert scale whose scores are 1-5. To ensure that the instruments used in the study are validity and reliability tests. Data were analyzed by descriptive and inductive analysis using normality test, linearity test, hypothesis testing using multiple correlation test, person correlation test, and the coefficient of determination test with α = 0.05. The results of this study show that the five service quality variables have a positive and significant relationship to the satisfaction of recipients of population administration services, namely the dimensions of physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy). Keyword: kualitas pelayanan, bukti fisik (tangibility), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (emphaty), dan kepuasan masyarakat penerima layanan.

Download Full-text

PENGARUH VIRAL MARKETING TERHADAP JUMLAH KUNJUNGAN WISATAWAN INDONESIA KE KOREA SELATAN

Jurnal IPTA ◽

10.24843/ipta.2018.v06.i01.p02 ◽

2018 ◽

Vol 6 (1) ◽

pp. 10

Author(s):

Akbar Isawatul Jariah ◽

I GPB. Sasrawan Mananda ◽

I Nyoman Sudiarta

Keyword(s):

South Korea ◽

Hypothesis Test ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Economic Incentive ◽

Viral Marketing ◽

Coefficient Of Determination ◽

Validity And Reliability ◽

Information Spreading ◽

Positive Feelings

The aim of this research is to find out how big the influence of viral marketing that has elements of information spreading, credibility of information, expressing positive feelings, economic incentive, and helping the company towards the number of Indonesian tourists visit to South Korea, Sample determination in this study using accidental sampling method with a total of 100 respondents. Data collection techniques used questionnaires, nonparticipation observations, interviews, and literature. Data analysis techniques in this study are descriptive analysis, multiple linear regression analysis, validity and reliability test, hypothesis test, and coefficient of determination analysis using SPSS version 17.0. The results of this study indicate the influence of viral marketing towards the number of Indonesian tourists visit to South Korea is very significantly simultaneous and partial effect with a value of 91,6%. For the economic incentive dimension, the result of analysis is 3,705, helping the company 3,311, credibility of information 2,461, information spreading 2,220, and expressing positive feelings 2,020. The data collected through online questionnaires to the respondents who have ever visited South Korea.

Download Full-text

Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Pelanggan OVO (Studi Kasus Pada Mahasiswa STIE Eka Prasetya)

Jurnal Manajemen Bisnis Eka Prasetya : Penelitian Ilmu Manajemen ◽

10.47663/jmbep.v6i2.71 ◽

2020 ◽

Vol 6 (2) ◽

pp. 9-20

Author(s):

Muammar Rinaldi

Keyword(s):

Regression Analysis ◽

Customer Satisfaction ◽

Service Quality ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Personal Selling ◽

Multiple Linear Regression Analysis ◽

Coefficient Of Determination ◽

Validity And Reliability ◽

Quantitative Descriptive

The purpose of this study is to determine the effect of Service Quality and Promotion on OVO Customer Satisfaction. The research methodology used is quantitative descriptive method, the unit of analysis in this study is STIE Eka Prasetya and the observation unit is students from STIE Eka Prasetya. The population in this study were 993 respondents from STIE Eka Prasetya. The technique of determining the number of samples used in this study is the Slovin formula and amounted to 91 respondents. The research method used is the technique of data collection through the distribution of questionnaires that conducted systematically based on research objectives. The analytical method used to solve problems and prove hypotheses is descriptive analysis and regression analysis. This analysis includes validity and reliability, classic assumption tests, multiple linear regression analysis, hypothesis testing through t and F tests, and the coefficient of determination (R2) test. The results of the t test show that the variable Service Quality has a positive and significant effect on OVO Customer Satisfaction, and the Promotion variable has a positive and significant effect on OVO Customer Satisfaction. The results of the F test show that the Service Quality and Promotion simultaneously effect the Customer Satisfaction. The result of coefficient of determination test results (R2) shows that Customer Satisfaction was effected by Service Quality and Promotion variables, while the remaining is explained by other variables such as perception, digital marketing and personal selling that are not discussed in this study.

Download Full-text

Pengaruh Kualitas Produk, Harga, Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Rumah Makan Dabu-Dabu Iris Fresh Wenang Manado

JURNAL ADMINISTRASI BISNIS ◽

10.35797/jab.8.2.2019.23511.26-33 ◽

2019 ◽

Vol 8 (2) ◽

pp. 26

Author(s):

Gahensya Keloay ◽

Wehelmina Rumawas ◽

Sandra Asaloei

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Product Quality ◽

Consumer Satisfaction ◽

Test Validity ◽

Sampling Technique ◽

Coefficient Of Determination ◽

Validity And Reliability ◽

Normality Test ◽

Quantitative Descriptive

This research was conducted in Dabu-Dabu Iris Fresh Restaurant, Wenang Manado, which aims to find out the 1) effect of product quality ; 2) price and ; 3) service quality on customer satisfaction in Dabu-Dabu Iris Fresh Restaurant, Manado, both individually and in groups. With the focus of the problem is whether product quality, price and service quality affect consumer satisfaction in Rumah Makan Dabu-Dabu Iris Fresh, Wenang Manado. the method used in this study uses quantitative descriptive methods and The population that came in the Dabu-Dabu Iris Fresh Restaurant, Manado Heritage is unknown, therefore the researcher took a sample of 50 respondents using a purposive sampling technique that is consideration of populations that are easily found and this research will only be given to visitors who have visited the House. Eating Dabu-Dabu Iris Fresh, Managing Manado at least 5 times, and the research method used is quantitative descriptive method. The analytical tool used in the data instrument test (validity and reliability test), classic assumption test (normality test, multicollinearity test and heteroscedasticity test), data analysis (multiple regression analysis, test t, F test and test coefficient of determination R2). Based on the t test obtained states that product quality has an influence on customer satisfaction individually. While price is the determination of the value of a product in the minds of consumers that must be paid by consumers to obtain a product of Dabu-Dabu Iris Fresh Restaurant, Wenang Manado. The service quality provided by Dabu-Dabu Iris Fresh Restaurant, Wenang Manado affects consumer satisfaction.

Download Full-text

PENGARUH KUALITAS PELAYANAN DAN BRAND IMAGE TERHADAP LOYALITAS PENGGUNA SRIWIJAYA AIR DI BANDARA INTERNASIONAL KUALANAMU MEDAN

Jurnal IPTA ◽

10.24843/ipta.2021.v09.i01.p15 ◽

2021 ◽

Vol 9 (1) ◽

pp. 153

Author(s):

Citra Yanti Pakpahan ◽

I Wayan Suardana ◽

I Made Kusuma Negara

Keyword(s):

Service Quality ◽

Brand Image ◽

Descriptive Analysis ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Study Data ◽

Coefficient Of Determination ◽

Validity And Reliability ◽

Literature Study ◽

International Airport

The purpose of this study is to study the majority of service quality and brand image of the service user loyalty offered by Sriwijaya air. The determination of the sample in this study used a purposive sampling method of 250 respondents. Data collection techniques using questionnaires, and literature study. Data analysis techniques in this study were descriptive analysis, multiple linear regression analysis, validity and reliability, comparative analysis, hypothesis testing, and coefficient of determination analysis using SPSS version 18.0.The results of this study indicate the quality of service and brand image on the loyalty of service users who are supported by Sriwijaya Air at Kualanamu International Airport, Medan, which is stated to have a significant and partially significant effect simultaneously with a value of 72.2%. For service quality variables get the results of analysis with a t test of 7.140 and brand image of 3.809. The data of this study were obtained from distributing online questionnaires to respondents who had used Sriwijaya Air at Kualanamu International Airport, Medan.

Download Full-text

Pengaruh Bauran Pemasaran terhadap Keputusan Pembelian Makanan Cepat Saji di KFC Cabang Bukittinggi pada Mahasiswa STIE HAS Bukittinggi

JUSIE (Jurnal Sosial dan Ilmu Ekonomi) ◽

10.36665/jusie.v5i02.351 ◽

2020 ◽

Vol 5 (02) ◽

pp. 162-168

Author(s):

Nurfitriyenni Nurfitriyenni

Keyword(s):

Data Analysis ◽

Fast Food ◽

Hypothesis Test ◽

Descriptive Analysis ◽

Coefficient Of Determination ◽

Purchasing Decisions ◽

Product Price ◽

Food Purchasing ◽

Normality Test

This study aims to determine the effect of product, price, location and promotion on fast food purchasing decisions at KFC Bukittingi Branch. The population of this study were 194 students of STIE HAS Bukittinggi in 2016 and obtained a sample of 66 respondents. This data processing used SPSS 16.0 assistance. The data analysis method used in this research is the Instrument Test, namely the Validity Test and the Reliability Test, and the Variable Descriptive Analysis. The analytical tool used is the classical assumption test consisting of multicollinearity test, normality test and heteroscedasticity test. Multiple Linear Analysis, and Hypothesis Test, namely T test, F test and coefficient D. The results of data analysis show that: (X1) Product, (X2) Price, (X3) Location, (X4) Promotion has a positive and significant effect on fast food purchasing decisions at KFC Bukittinggi Branch both partially and simultaneously. , In the test the coefficient of determination of the independent variable has a strong contribution to the influence of the Bukittinggi Branch. Then the rest is influenced by other variables on the decision to buy fast food at KFC which is not included in this study.

Download Full-text

PENGARUH FAKTOR-FAKTOR KOMPETENSI TERHADAP KINERJA KARYAWAN JASA KONSULTANSI KONSTRUKSI DI PEKANBARU

Jurnal Niara ◽

10.31849/nia.v11i2.2133 ◽

2018 ◽

Vol 11 (2) ◽

pp. 125-134

Author(s):

Lola Maharani

Keyword(s):

Employee Performance ◽

Descriptive Analysis ◽

Personal Characteristics ◽

Self Concept ◽

Coefficient Of Determination ◽

Validity And Reliability ◽

Consulting Services ◽

Simultaneous Test ◽

Normality Test ◽

The City

This study aims to analyze the influence of competency factors on performance. The location of this research was conducted in Pekanbaru. While the time of the study was conducted January 1, 2016 until February 28, 2016. The source of this research data is the Construction Consultancy Services Employee in the city of Pekanbaru. With 87 respondents as the research sample. Data analysis techniques in the form of descriptive analysis, validity and reliability test, classic assumption test (normality test, autocorrelation test, multicollinearity test, heterokedacity test), and hypothesis testing namely t test (partially), F test (simultaneous test) and test coefficient of determination). The results of this study are partial; Knowledge (X1), Skills (X2), Self Concept (X3) and Personal Characteristics (X4) influence Employee Performance (Y) construction consulting services in Pekanbaru city. And Simultaneously Knowledge (X1), Skills (X2), Self Concept (X3) and Personal Characteristics (X4) affect Employee Performance (Y) construction consulting services in Pekanbaru city

Download Full-text

PENGARUH KUALITAS PELAYANAN KESEHATAN DAN KEPUASAN PASIEN TERHADAP CITRA KLINIK “X” DI TUBAN

Care Jurnal Ilmiah Ilmu Kesehatan ◽

10.33366/jc.v8i2.1778 ◽

2020 ◽

Vol 8 (2) ◽

pp. 206

Author(s):

Andrianto Andrianto ◽

Cahyo Sasmito ◽

Cakti Indragunawan

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Secondary Data ◽

Simple Random Sampling ◽

Least Square ◽

Primary Data ◽

Clinical Image ◽

Validity And Reliability ◽

Ordinary Least Square ◽

Normality Test

This study aims to determine and analyze the effect of service quality and patient satisfaction on X Tuban clinical image. Sampling is done by simple random sampling. The number of samples determined was 92 samples. The data used are primary data and secondary data. The analytical method used to determine the effect of service quality and patient satisfaction on the X Tuban Clinic image is multiple linear regression with the Ordinary Least Square (OLS) method. Before a regression is carried out, a validity and reliability test is performed for each question. In addition, a normality test and a classic assumption test are performed. The results showed that the quality of service and patient satisfaction simultaneously and individually affected the positive image of the Tuban X Clinic.

Download Full-text

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN

JKMP (Jurnal Kebijakan dan Manajemen Publik) ◽

10.21070/jkmp.v1i1.429 ◽

2016 ◽

Vol 1 (1) ◽

pp. 83

Author(s):

Amelia Tr Utami ◽

Hadi Ismanto ◽

Yuni Lestari

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Sampling Method ◽

Linear Regression Analysis ◽

Coefficient Of Determination ◽

Analysis Method ◽

Validity And Reliability ◽

Quality Dimensions ◽

Service Quality Dimensions

The purpose of this study was to determine the effect of service quality dimensions of service quality are tangibles, reliability, responsiveness, assurance and empathy toward patient satisfaction. The sample used in this study is 100 respondents. The sampling method used purposive sampling and accidental sampling. Data collection used questionnaires. Data analysis method used quantitative analysis using validity and reliability test, F test, the coefficient of determination, t test and linear regression analysis. Based on the results of this study showed that the quality of service that consists of tangibles (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) simultaneously significant effect on patient satisfaction. Partially, Tangibles variable (X1), Reliability (X2) and Empathy (X5) showed significant effect on satisfaction (Y). While, variable Responsiveness (X3), Assurance (X4) partially did not show significant effect on satisfaction (Y).

Download Full-text

ANALISIS KEPUASAN WISATAWAN MANCANEGARA TERHADAP TOURIST INFORMATION CENTRE DI LABUAN BAJO, NUSA TENGGARA TIMUR

Jurnal IPTA ◽

10.24843/ipta.2019.v07.i02.p11 ◽

2019 ◽

Vol 7 (2) ◽

pp. 202

Author(s):

Dewi Handriana N. Meo ◽

I Nyoman Sudiarta ◽

I Ketut Suwena

Keyword(s):

Service Quality ◽

Descriptive Analysis ◽

Coefficient Of Determination ◽

Specific Information ◽

Validity And Reliability ◽

Tourist Attractions ◽

Tourist Satisfaction ◽

Analysis Technique ◽

Information Center ◽

Tourist Information

Tourist Information Center (TIC) is a facility that provides specific information about local areas, tourist attractions, festivals and all services related to tourism in the area. The purpose of this study was to determine how much influence the Quality of Service and Trust Affected on Foreign Tourist Satisfaction Using the Tourist Information Center in Labuan Bajo East Nusa Tenggara. Determination of samples in this study using purposive sampling method as many as 115 respondents. Data collection techniques using questionnaires, observation, interviews, documentation, and literature. The data analysis technique in this study is descriptive analysis, validity and reliability, classic assumptions, multiple regression analysis, correlation analysis, and coefficient of determination analysis using SPSS version 17.0.The results of this study indicate the effect of service quality on the satisfaction of foreign tourists using the Tourist Information Center in Labuan Bajo was stated to have a very significant effect with a tcount of 5.243> t table 2.23214. The effect of trust on satisfaction shows a significant value of 8.924> t table 2.23214, while for the influence of service quality and trust simultaneously on satisfaction is significant with a value of 151.617> t table 1.770.

Download Full-text