scholarly journals Analisa Business Process Reengineering Dalam Pengembangan Sistem Distribusi Produk Lensa Mata Berbasis Mobile Application

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Riri Fajriah ◽  
Syukri Nazar
Keyword(s):  
Business Process ◽  
Value Chain ◽  
Mobile Application ◽  
Business Process Reengineering ◽  
Service Level Agreement ◽  
Service Level ◽  
Process Reengineering ◽  
Success Factor ◽  
Critical Success Factor ◽  
Critical Success

Business process reengineering adalah salah satu cara yang dapat dilakukan oleh perusahaan untuk memperbaiki kinerja operasional bisnis. Permasalahan yang sering dihadapi oleh perusahaan distribusi adalah bagaimana menjaga komitmen yang baik kepada pelanggan dalam hal pengantaran produk yang dapat diterima tepat waktu dan dalam kondisi yang baik. Hal ini pun yang menjadi perhatian pada PT Galeri Mata Indonesia sebagai salah satu perusahaan yang bergerak di bidang distribusi produk lensa mata. Oleh karena itu perusahaan berencana untuk melakukan tinjauan evaluasi bisnis proses yang berjalan saat ini dengan mengimplementasikan metode analisa value chain dan critical success factor (CSF). Adapun konsep business process reengineering yang akan dilakukan bertujuan untuk memberikan hasil analisa perbaikan proses bisnis dan strategi perencanaan rancangan pengembangan sistem distribusi yang akan dilakukan oleh PT Galeri Mata Indonesia berbasis mobile application. Sehingga pelayanan distribusi lensa mata kepada pelanggan dapat mencapai service level agreement (SLA) yang baik, memuaskan serta meningkatkan keuntungan perusahaan.

scholarly journals Rekayasa Informasi Untuk Mendukung Keberlangsungan Proses Service Level Management

2020 ◽  
Vol 7 (2) ◽  
pp. 194
Author(s):  
Bayu Rima Aditya ◽  
Muhammad Barja Sanjaya
Keyword(s):  
Service Provider ◽  
Service Level Agreement ◽  
Service Level ◽  
Success Factor ◽  
Critical Success Factor ◽  
Effect Analysis ◽  
Critical Success ◽  
Service Level Management ◽  
Main Component ◽  
A Company

The main component of the entire strategy in Service Level Management (SLM) as a service provider is shown by implementing the Service Level Agreement (SLA). The service provider has to always guarantee that SLA which is indeed determined for a customer is achieved and fulfilled. The thing causing a failure in fulfilment of SLA is the expectation of business that is categorized in high indication while SLA establishment is still in progress, so it is indicated that there is a difference of perception between business and IT paradigm. The aim of this study is to build a framework to facilitate the achievement of a balance between the expected quality for the customer as the receiver party and the service which is offered by a service provider. The methodology which is applied in this study is by using an approach of informationengineering that consists of planning the analysis of related vision, planning of the technology effect, analysis of critical success factor, analysis of problem and purpose, as well as the identification of business area. The research which is conducted has given an obvious perspective paradigm in general that an integrated information system is indeed needed into the implementation of SLM to complete the significance among the functional divisions in a company

scholarly journals METHODOLOGICAL ASPECTS OF TRAVEL & TOURISM COMPANIES' STRATEGIC ANALYSIS

10.23856/2914 ◽  
2018 ◽  
Vol 29 (4) ◽  
pp. 101-113
Author(s):  
Maksym Maksymyuk
Keyword(s):  
Value Chain ◽  
Financial Analysis ◽  
Strategic Analysis ◽  
Success Factor ◽  
Critical Success Factor ◽  
Value Chain Analysis ◽  
Critical Success ◽  
Chain Analysis ◽  
Two Stages ◽  
Methodological Aspects

Article deals with methodological aspects of travel & tourism companies' strategic analysis. Two stages of the strategic analysis are described. In the external analysis it is recommended to use Porter's five forces analysis, Strategic group mapping, Critical success factor. List of external public sources is recommended for strategic analysis of macro environment of Travel & Tourism companies. Following internal analysis components are recommended: analysis of resources and competencies, value chain analysis, comparative analysis through financial analysis and benchmarking, analysis of products and their positions in the market.

scholarly journals Business Process Modelling as a Critical Success Factor in Implementing an ERP System

2009 ◽  
Vol 4 (2) ◽  
pp. 89-96 ◽  
Author(s):  
Mojca Štemberger ◽  
Vesna Vukšić ◽  
Andrej Kovačič
Keyword(s):  
Business Process ◽  
Resource Planning ◽  
Process Modelling ◽  
Success Factor ◽  
Critical Success Factor ◽  
Erp Systems ◽  
Erp Implementation ◽  
Business Process Modelling ◽  
Erp System ◽  
Critical Success

Business Process Modelling as a Critical Success Factor in Implementing an ERP SystemMany enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous benefits to implementing an ERP system, there are just as many risks. The problem is that many projects of this type are unsuccessful, mostly due to their complexity being underestimated. The purpose of the paper is twofold: (1) to analyse the critical success factors (CFSs) of ERP implementation projects and (2) to propose a framework based on a composite approach to ERP systems implementation. A special emphasis is given to business process modelling, because the key to the successful choice, implementation and usage of an ERP system is the fit of planned processes in an organisation with processes implemented in the solution. The paper also presents some results of empirical investigation in the field of ERP implementation.

Improving the efficiency of public administrations through business process reengineering and simulation

2015 ◽  
Vol 21 (2) ◽  
pp. 419-462 ◽  
Author(s):  
Marta Rinaldi ◽  
Roberto Montanari ◽  
Eleonora Bottani
Keyword(s):  
Public Administration ◽  
Business Process ◽  
Business Process Reengineering ◽  
Service Level ◽  
Future Research ◽  
Process Reengineering ◽  
Content Type ◽  
The Public ◽  
Research Activities

Purpose – The purpose of this paper is to propose a business process reengineering (BPR) approach to a public administration of Italy, to first assess the efficiency of the administration, then to redesign its internal processes, to improve the current performance. Design/methodology/approach – A detailed mapping of the AS IS processes of the public administration was initially carried out, together with the collection of the relevant data. Then, a simulation model was designed to support the BPR approach. In particular, the model was exploited to assess the performance of the AS IS scenario of the organization, then to investigate numerous TO BE process configurations and evaluate the achievable performance improvements. Findings – From the study, it emerged that the current efficiency level of the public administration examined has potentials to be significantly improved. For instance, by maintaining its current workforce, the public administration could consider the opportunity of providing additional services to the citizens or to serve citizens from the neighbouring municipalities. Otherwise, the organization could consider a reorganization and reduction of its current workforce, at the same time keeping the service level to its citizens almost unchanged. Research limitations/implications – Results of this study cannot be fully generalized, since the whole analysis is grounded on specific public administration. Moreover, although the simulation outcomes of the TO BE processes show interesting improvements compared to the AS IS scenario, the TO BE configurations were not (yet) implemented in practice. Therefore, the results provided should be confirmed in future research activities. Practical implications – The case study allowed deriving some useful guidelines to improve the efficiency of the public administration examined, as well as to identify some TO BE configurations that could be implemented in practice. Originality/value – Scientific literature includes a limited number of studies that evaluate the efficiency of public organizations in real contexts. Moreover, no studies target public administrations in Italy. Therefore, this case study represents an interesting addition to the literature.

scholarly journals Kajian Perencanaan Strategis Sistem Informasi pada Bisnis Ritel Berbasis Metodologi Ward & Peppard : Studi Kasus PT. Gramedia Asri Media

2019 ◽  
Vol 6 (3) ◽  
pp. 245
Author(s):  
Christina Deni Rumiarti ◽  
Bagas Ryant Setiawan ◽  
I Dewa Made Pranata Wiana
Keyword(s):  
Value Chain ◽  
Business Environment ◽  
Global Competition ◽  
Success Factor ◽  
Critical Success Factor ◽  
Internal Environment ◽  
Critical Success ◽  
Retail Business ◽  
Business Analysis

<p>Persaingan global menuntut setiap bisnis melakukan inovasi dalam pemanfaatan sistem dan teknologi informasi (SI/TI) untuk meningkatkan nilai tambah. Alur informasi yang tidak berjalan optimal dapat menjadi kendala bagi bisnis. Terkait hal tersebut, permasalahan yang kemudian menjadi isu penting diantaranya adalah potensi kerugian akibat ketidaksesuaian data stok di sistem inventori dengan stok aktual, serta prioritas pengembangan sistem informasi yang belum terencana dengan matang. Permasalahan tersebut mendorong perlu adanya perencanaan yang matang dan terukur untuk mencapai visi-misi perusahaan. Penelitian ini mengambil studi kasus PT. Gramedia Asri Media yang merupakan salah satu bisnis ritel terbesar di Indonesia. Alur metodologi dalam studi ini terdiri dari analisis bisnis internal, analisis lingkungan bisnis eksternal, analisis lingkungan SI/TI internal, dan analisis lingkungan SI/TI eksternal. Metode yang digunakan untuk menganalisis lingkungan bisnis internal adalah <em>internal value chain</em>, dan <em>Critical Success Factor</em> (CSF), sementara itu analisis PESTLE, <em>five forces</em>, dan <em>eksternal value chain</em> diaplikasikan untuk menganalisis lingkungan bisnis eksternal. Metode yang digunakan untuk menganalisis lingkungan internal SI/TI adalah Portofolio McFarlan, sementara itu studi literatur dan observasi digunakan untuk melakukan analisis lingkungan eksternal SI/TI. Dengan menggunakan metodologi Ward dan Peppard ini, dihasilkan <em>roadmap</em> SI/TI yang selaras dengan kebutuhan bisnis serta dapat dibangun dalam jangka waktu 4 tahun.</p><p><em><strong>Abstract</strong></em></p><p><em>Global competition requires every business innovates their systems and information technology (IS/IT) to increase their value. The better the information runs, the wider the value increases. Related to that, some problems becoming important matter are potential losses due to the discrepancy of stock data in the inventory system with actual stock, and the priority of information systems development that have not been well planned as well. This situation encourages the need of measurable planning to achieve the company's vision and mission. This study took a case study of PT. Gramedia Asri Media, one of the largest retail business in Indonesia. The methodology applied in this study consists of external business analysis, internal business analysis, external IS/IT analysis, and internal IS/IT analysis. The methods assessed to analyze the internal business are the internal value chain, and the Critical Success Factor (CSF), while the PESTLE, five forces, and external value chain analyzes are applied to analyze the external business environment. Furthermore, the method used to analyze the internal environment of IS / TI is the McFarlan Portfolio, while the literature and observation studies are used to conduct analysis of the IT external environment. Assessing the Ward and Peppard methodology, an IS/IT roadmap is aligned with business needs and can be developed within 4 years.</em></p>

scholarly journals PLANNING INFORMATION SYSTEM STRATEGY PT. DIAN HARDESA JAKARTA

2018 ◽  
Vol 9 (2) ◽  
pp. 1061-1072
Author(s):  
Muhamad Awiet Wiedanto Prasetyo ◽  
Kiki Eliyanti
Keyword(s):  
Information System ◽  
Value Chain ◽  
Swot Analysis ◽  
Success Factor ◽  
Force Model ◽  
Critical Success Factor ◽  
Value Chain Analysis ◽  
Critical Success ◽  
Chain Analysis ◽  
Microsoft Office

PT. Dian Hardesa merupakan sebuah perusahaan yang bergerak Bidang Kontraktor Jasa Konstruksi yang berfokus pada Pelayanan Mekanikal, Elektrikal dan Elektronik. Infrastruktur jaringan intranet yang terhubung dengan beberapa personal computer, notebook, printer, mesin fotocopy dan aplikasi Microsoft Office untuk menjalankan proses bisnis perusahaan. Dengan infrastuktur teknologi dan sistem yang ada, terdapat kendala perusahaan seperti divisi stock barang yang terjadi kelebihan material, pengawasan sumber daya manusia yang mengakibatkan karyawan melakukan manipulasi data presensi dan penyajian laporan keuangan yang mengakibatkan tidak akuratnya data pada perusahaan. Dengan menggunakan Metode Ward and Peppard dan tools SWOT Analysis, Value Chain Analysis, McFarlan Strategic Grid Analysis, Five Force Model Porter Analysis, Critical Success Factor Analysis. Perencanaan Information System Strategy pada PT. Dian Hardesa menghasilkan rekomendasi portofolio sistem informasi keuangan, sistem informasi karyawan, sistem informasi absensi, sistem informasi ketersediaan barang, sistem informasi pelanggan, sistem informasi supplier, sistem informasi mitra kerja, sistem informasi manajemen aset, website perusahaan, sosial media perusahaan, knowledge management system, contructor planning application, sistem penunjang keputusan tender dan  keputusan rekruitmen karyawan.

scholarly journals Is/it Strategic Planning Pada Perusahaan Mono Jaya Cilacap Jawa Tengah

2020 ◽  
Vol 7 (1) ◽  
pp. 15-22
Author(s):  
Anjar Sylvia Rahmawati ◽  
Akto Hariawan ◽  
Ito Setiawan ◽  
Fiby Nur Afiana
Keyword(s):  
Strategic Planning ◽  
Value Chain ◽  
Success Factor ◽  
Force Model ◽  
Critical Success Factor ◽  
Critical Success ◽  
It Strategic Planning

Saat ini persaingan bisnis di Indonesia semakin ketat, termasuk persaingan bisnis dalam bidang pembuatan rambut palsu (wig). PT Mono Jaya merupakan salah satu perusahaan yang bergerak dalam bidang produksi rambut palsu yang berada di Kroya kabupaten Cilacap Jawa Tengah. Untuk meningkatkan daya saing terhadap para pesaingnya, perusahaan harus mampu membuat inovasi baru serta menggunakan sistem informasi yang sesuai dengan kebutuhan perusahaan sebagai pendukung untuk meningkatkan kinerja , meningkatkan daya saing terhadap para pesaingnya, serta mewujudkan tujuan perusahaan. Namun untuk mendapatkan sistem informasi yang sesuai dengan kebutuhan perusahaan, maka dibutuhkan suatu perencanaan strategis sistem informasi. Penelitian ini menggunakan metode Ward And Peppard, alat bantu yang digunakan adalah analisis SWOT, analisis Value Chain, analisis McFarlan Strategic Grid, analisis Five Force Model Porter, analisis Critical Success Factor (CSF), dan analisis Balaced ScoreCard (BSC). Hasil akhir dari penelitian ini berupa rekomendasi portofolio sistem informasi yang dibutuhkan PT Mono Jaya guna meningkatkan daya saing perusahaan.

scholarly journals PERENCANAAN STRATEGIS SISTEM INFORMASI PERUSAHAAN DENGAN PENDEKATAN MODEL WARD AND PEPPARD (Studi Kasus PG.FANADA SUPER PLERED PURWAKARTA)

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Shofa Shofiah Hilabi
Keyword(s):  
Balanced Scorecard ◽  
Value Chain ◽  
Strategic Alignment ◽  
Success Factor ◽  
Critical Success Factor ◽  
Value Chain Analysis ◽  
Critical Success ◽  
Chain Analysis

ABSTRAK Perencanaan strategi SI PG.FANADA SUPER dilakukan dengan dua pendekatan. Pertama menggunakan metodologi pemaduan strategis (strategic alignment), yaitu merumuskan strategi SI berdasarkan strategi bisnis PG.Fanada Super Plered dengan alat bantu Balanced Scorecard (BSC) dan Critical Success Factor (CSF). Kedua menggunakan metodologi dampak kompetitif (competitive impact), yaitu merumuskan strategi SI untuk meningkatkan daya saing beberapa perusahaan genteng di wilayah PURWASUKA (Purwakarta, Subang,Karawang) dan dengan alat bantu analisis rantai nilai (value chain analysis). Hasil perencanaan strategi SI berupa portofolio aplikasi, yang dikategorikan berdasarkan kontribusinya terhadap strategi bisnis PG.Fanada Super Plered dan perannya dalam proses bisnis ini. Kata Kunci : perencanaan strategi, pemaduan strategis, dampak kompetitif, balanced scorecard, critical success factor, portofolio aplikasi.

scholarly journals Perencanaan Strategis Sistem Informasi dan Teknologi Informasi Menggunakan Framework Ward and Peppard pada Sekolah Bali Kiddy

2019 ◽  
Vol 3 (1) ◽  
pp. 30
Author(s):  
I Wayan Widi Karsana ◽  
I Made Candiasa ◽  
Gde Rasben Dantes
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Value Chain ◽  
Success Factor ◽  
Critical Success Factor ◽  
Critical Success ◽  
Information And Communication

Sekolah Bali Kiddy merupakan salah satu lembaga yang bergerak dalam bidang pendidikan saat ini telah menggunakan sistem infomasi dan teknologi informasi (SI/TI) sebagai salah satu bagian dari bisnis proses lembaga. Strategi SI/TI sangat diperlukan untuk memudahkan pengelolaan informasi yang dibutuhkan dalam meningkatkan daya saing. Untuk mencapai tujuan tersebut diperlukan sebuah perencanaan strategis SI/TI agar strategi yang dibuat sesuai dengan visi, misi dan tujuan dari perusahaan. Perencanaan strategis SI/TI pada penelitian ini menggunakan kerangka model Ward dan Peppard yang dimulai dari proses analisis kondisi lingkungan bisnis eksternal dan internal, serta lingkungan SI/TI eksternal dan internal. Proses analisis dilakukan dengan menggunakan teknik analisis SWOT, analisis Value Chain, analisis Five Force Porter, analisis PEST, analisis Critical Success Factor (CSF), analisis trend teknologi dan matriks Mc Farlan’s Srategic Grid. Hasil dari penelitian ini adalah rencana strategis SI/TI yang meliputi strategi SI berupa portofolio aplikasi mendatang yang dapat menunjang bisnis proses, strategi manajemen SI/TI berupa usulan pembentukan bagian Information and Communication Technology (ICT), dan Strategi TI berupa usulan perangkat dan infrastruktur untuk menunjang aplikasi sistem yang direncanakan. Rencana strategi SI/TI dituangkan ke dalam bentuk roadmap sebagai bahan acuan implementasi bagi Sekolah Bali Kiddy di masa mendatang.

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