scholarly journals MPK Krakow quality services – assessment of the qualitative components that are most important from the passenger’s point of view

2018 ◽  
Vol 19 (6) ◽  
pp. 29-36
Author(s):  
Ewa Brożyna
Keyword(s):  
Public Transport ◽  
Point Of View ◽  
Average Score ◽  
Point Scale ◽  
Transport Services

This article raises a subject of quality of transport services in public transport. The author presented in it the results of her research conducted among passengers of Miejskie Przedsiębiorstwo Komunikacyjne S.A. in Kraków, which showed that the level of passengers’ satisfaction of the quality of this communication is almost good (the average score was 3.61 in the five-point scale of assessments). The research allowed to acquire knowledge about the perception of the quality of MPK Kraków services by passengers and provided practical tips and suggestions regarding the directions of actions that can be taken to improve the quality of transport services at MPK Kraków. The research has been divided into two parts. Part of the research discussed in this article concerns aspects of quality most important from the point of view of the average passenger: frequency of running, punctuality of running, convenience, cost of travel and safety.

Assessment of the quality of passenger service by urban transport

2021 ◽  
pp. 33-38
Author(s):  
Keyword(s):  
Public Transport ◽  
Urban Areas ◽  
Point Of View ◽  
Urban Transport ◽  
Quality Of Services ◽  
Public Transport System ◽  
Passenger Transportation ◽  
Transport Services ◽  
The Government

The intensification of public transport in urban areas due to increased mobility at the regional and state levels, discrepancies between urban areas with the same population and the lack of statistics related to the efficiency and quality of public transport services are the main factors of our work. It is necessary to draw boundaries between the quality of services and the performance indicators of the public transport system. The quality of services is the subjective result of many intangible variables. The quality of service can be approached from four sides: from the point of view of the passenger, the performance of the vehicle, the specialized passenger transportation company, and the Government. Accessibility, comfort and convenience-these are the main indicators that should be evaluated by the population as having high ratings for the good quality of urban transport services. The tool used to collect the data is the preference survey. Keywords: service quality, public transport, evaluation, efficiency, methods, passenger, survey

scholarly journals A Mathematical Study of Barcelona Metro Network

Electronics ◽  
2021 ◽  
Vol 10 (5) ◽  
pp. 557
Author(s):  
Irene Mariñas-Collado ◽  
Elisa Frutos Bernal ◽  
Maria Teresa Santos Martin ◽  
Angel Martín del Rey ◽  
Roberto Casado Vara ◽  
...  
Keyword(s):  
Clustering Analysis ◽  
Transportation Network ◽  
Point Of View ◽  
Statistical Point ◽  
Transport Services ◽  
Urban Public Transport ◽  
The Common ◽  
Subway Stations ◽  
Metro Network

The knowledge of the topological structure and the automatic fare collection systems in urban public transport produce many data that need to be adequately analyzed, processed and presented. These data provide a powerful tool to improve the quality of transport services and plan ahead. This paper aims at studying, from a mathematical and statistical point of view, the Barcelona metro network; specifically: (1) the structural and robustness characteristics of the transportation network are computed and analyzed considering the complex network analysis; and (2) the common characteristics of the different subway stations of Barcelona, based on the passenger hourly entries, are identified through hierarchical clustering analysis. These results will be of great help in planning and restructuring transport to cope with the new social conditions, after the pandemic.

scholarly journals On BRT Spread around the World: Analysis of Some Particular Cities

2020 ◽  
Vol 5 (10) ◽  
pp. 88
Author(s):  
Salvatore Trubia ◽  
Alessandro Severino ◽  
Salvatore Curto ◽  
Fabio Arena ◽  
Giovanni Pau
Keyword(s):  
Public Transport ◽  
Autonomous Vehicles ◽  
Social Impact ◽  
High Efficiency ◽  
Civil Engineering ◽  
Road Transport ◽  
Point Of View ◽  
Transport Systems ◽  
Economic Point

The goal of civil engineering has always been the research and implementation of methods, technologies, and infrastructures to improve the community’s quality of life. One of the branches of civil engineering that has the strongest effect on progress is transport. The quality of transport has a profound economic and social impact on our communities regarding trade (freight transport) and city livability (public transport systems). However, innovation is not the only way to improve the features above-mentioned, especially public transport, considering that it is usually beneficial to enhance and repurpose vehicles with appropriate adjustments to offer more efficient services. Other perspectives that influence public transport systems are the costs and times of design and construction, maintenance, operating costs, and environmental impact, especially concerning CO2 emissions. Considering these issues, among the various types of existing public transport systems, those of the so-called Bus Rapid Transit (BRT) offer worthwhile results. The BRT system is a type of public road transport operated by bus on reserved lanes, and it is significantly profitable, especially from an economic point of view, in areas where there are existing bus routes. Nonetheless, for the construction of works minimization, it is closely linked to other features that improve its usefulness, depending on the vehicles’ quality such as capacity, but above all, the propulsion or driving autonomy that would guarantee high efficiency. This paper introduces an analysis of some BRT systems operating worldwide, presenting the background, general technical features, and the correlation with autonomous vehicles.

Features of entropy orderliness of transportation process for typical routes of urban public transport

2020 ◽  
pp. 3-9
Author(s):  
Artur Igorevich Petrov ◽  
Keyword(s):  
Relative Entropy ◽  
Public Transport ◽  
Spatial Location ◽  
Entropy Method ◽  
Transport Services ◽  
Transportation Process ◽  
Urban Public Transport ◽  
Definition Of ◽  
Public Transport Services

The paper presents the possibility, necessity, ideology and essence of the entropy method of estimating the orderliness of the transportation process in relation to urban public transport. Examples of numerical definition of the relative entropy of the transportation process on typical public transport routes are given. The paper shows that the level of orderliness of the transportation process, identified by relative entropy, is determined by the specifics of the spatial location of public transport routes in terms of the urban area and mainly depends on the quality of users of public transport services.

scholarly journals A Multivariate Analysis of the Quality of Public Transport Services

2014 ◽  
Vol 17 ◽  
pp. 238-247 ◽  
Author(s):  
Francesco Domenico d’Ovidio ◽  
Domenico Leogrande ◽  
Rossana Mancarella ◽  
Andrea Schinzano ◽  
Domenico Viola
Keyword(s):  
Multivariate Analysis ◽  
Public Transport ◽  
Transport Services ◽  
Public Transport Services

scholarly journals Development of material and technical base urban transport companies in Western Siberia in years of eighth five-year plan (1966–1970)

2020 ◽  
Vol 5 (4) ◽  
pp. 9-15
Author(s):  
M. K. Alafiev ◽  
Keyword(s):  
Public Transport ◽  
Western Siberia ◽  
Urban Transport ◽  
Rolling Stock ◽  
Passenger Traffic ◽  
Transport Services ◽  
Technical Base ◽  
Urban Public Transport ◽  
New Type

The article discusses the main activities of state authorities, labor collectives of transport enterprises in Western Siberia to improve the operation of urban public transport in the region during the eighth five-year plan (1966-1970). During the study period, the increase in the level of transport services for urban residents was directly related to measures to develop and strengthen the material and technical base of passenger transport enterprises, technical re-equipment of automobile and tram rolling stock, and construction of a new type of public transport in Western Siberia – the urban trolleybus. The author comes to the conclusion that during the eighth five-year plan, urban public transport enterprises in the region received significant material and technical development, which became the basis for increasing the volume of passenger traffic and improving the quality of transport services for the urban population of the West Siberian region

scholarly journals Comparative analysis of the accessibility and connectivity of public transport in the city districts of Krakow

2020 ◽  
Vol 23 (3) ◽  
pp. 7-14
Author(s):  
Martin Bárta
Keyword(s):  
Comparative Analysis ◽  
Public Transport ◽  
Spatial Inhomogeneity ◽  
Urban Mobility ◽  
City Center ◽  
Specific Identification ◽  
Transport Services ◽  
Comprehensive Picture ◽  
The City

A properly functioning public transport is one of the most important components of urban mobility for the population. Due to spatial inhomogeneity and overall socio-economic differences within a city, there are often considerable disproportions in the quality of transport services within its districts. Also, the city of Krakow is no exception in this case. For a comparison of public transport accessibility in 18 Krakow districts, 7 major quantitative and 5 minor indicators were created. These indicators include the most important characteristics of transport services such as accessibility, frequency, connectivity of connections, and ratios of tram public transport subsystem. The resulting values give a fairly comprehensive picture of the quality of the transport services. Overall higher values for most indicators occur in the central districts of the city. However, due to the complexity of the observed characteristics, it is possible to discover significant differences in the structure of individual indicators. Peripheral districts reach higher amplitudes, which means that in some aspect they have even better transport services than the city center. Yet, at the same time, we also find opposite extremes here, highly below-average values for most other indicators. A detailed analysis of the results provides a unique perspective on the disparities among districts. It can also serve for specific identification of strengths and weaknesses of transport services and its possible optimization.

scholarly journals Fleet Management of Public Transportation using Internet of Things

2018 ◽  
Vol 7 (3.12) ◽  
pp. 388
Author(s):  
Moka Eswar ◽  
A Titus Manohar ◽  
Akshay Mani
Keyword(s):  
Internet Of Things ◽  
Public Transport ◽  
Public Transportation ◽  
Poor Quality ◽  
Fleet Management ◽  
Public And Private ◽  
Transport Services ◽  
Effective Manner ◽  
Public Transport Services

With the increase in the number of public and private buses in cities in recent years, managing the bus fleet across various routes in an efficient and effective manner has become cumbersome. This is resulting in suboptimal services, inability to effectively cater to existing demand, and poor quality of public transport services.  Modern technological advancements have created a tremendous opportunity to improve various aspects of public transport services, to not only serve existing demand but attract increasing number of passengers to public transport from a sustainable development standpoint.  One such area which is gaining momentum is intelligent fleet management using the concept of Internet of Things (IoT).  This area calls for a cross-field collaboration between engineers from various disciplines to use the up and coming idea of Internet of Things (IoT) for overcoming the challenges of intelligent fleet management. This paper explores the opportunity for incorporation of IoT to manage bus fleets based on the occupancy ratio and the resulting benefits that can be achieved in terms of fleet frequency optimization.

ANALYSIS OF WAYS TO INCREASE THE OPERATING SPEED OF PUBLIC LAND–BASED URBAN PASSENGER TRANSPORT

2021 ◽  
Vol 2 (28) ◽  
pp. 129-136
Author(s):  
O. A. Sokolova ◽  
Keyword(s):  
Public Transport ◽  
Operating Speed ◽  
Passenger Transport ◽  
Main Mode ◽  
Vehicle Performance ◽  
Large Cities ◽  
Transport Services ◽  
Current Trends ◽  
Mode Of Transport

The main mode of transport in large cities is urban passenger transport. It is this type of transport that ensures the mobility of the population and plays an important role in densely populated cities. Nevertheless, the use of urban passenger transport by the population is decreasing every year. This article discusses various approaches to assessing the performance of vehicles, analyzes ways to increase the operating speed and quality of passenger service, taking into account the current trends in the development of public transport. Key words: operational speed, increased operating speed, ground–based urban passenger transport, public transport, speed improvement routes, vehicle performance, transport services.

QUALITY APPROACH TO THE SUSTAINABILITY OF PUBLIC TRANSPORT

Transport ◽  
2012 ◽  
Vol 27 (1) ◽  
pp. 102-110 ◽  
Author(s):  
Dalia Susnienė
Keyword(s):  
Customer Service ◽  
Public Transport ◽  
Service Management ◽  
Accurate Determination ◽  
Sustainable Urban Development ◽  
Negative Effects ◽  
Public Transport System ◽  
Transport Services ◽  
Public Transport Services

Transport is an essential part of national economic, social and sustainable development that can produce both positive and negative effects on the environment and the quality of life depending on the level of development and indicated preferences. Modern interpretations of sustainable urban development require reducing the use of private cars through improving the quality of public transport services. Therefore, identifying the inefficiencies of the public transport system will help with improving service management, expanding coverage and increasing the attractiveness of public transport services. There is a general agreement that excellent customer service is a source of competitive advantage. The key to providing effective customer service is the accurate determination of the customer's needs and response to them in a consistent manner in order to assure their satisfaction. The SERQUAL model was employed as an instrument to measure customer satisfaction and give valuable information and guidelines for transport service companies on necessary improvements in their daily operations. The SERQUAL approach, in case service quality is defined and measured as the difference between expectations and perceptions, is the major point of departure from the previous attempts to find possible solutions to improving public transport services.

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