scholarly journals PERSEPSI DOKTER UMUM DI FASILITAS KESEHATAN TINGKAT PERTAMA KLINIK KIMIA FARMA 125 DENPASAR TENTANG SISTEM KAPITASI BERBASIS PEMENUHAN KOMITMEN PELAYANAN DI ERA JAMINAN KESEHATAN NASIONAL

2019 ◽  
Vol 6 (1) ◽  
pp. 18
Author(s):  
Coratry Shovariah Premilga ◽  
Rina Listyowati ◽  
Putu Ayu Indrayathi
Keyword(s):  
Data Collection ◽  
Health Services ◽  
Service Quality ◽  
General Practitioners ◽  
Capitation Payment ◽  
Collection Method ◽  
Interview Method ◽  
Depth Interview ◽  
Improve Service Quality ◽  
Service Standards

ABSTRAK Sistem kapitasi berbasis pemenuhan komitmen pelayanan yang diatur dalam peraturan BPJS Kesehatan No 2 tahun 2015 mulai diberlakukan per 1 Januari 2017. Adanya perubahan pola pembayaran kapitasi tentunya akan mendapatkan berbagai macam persepsi dokter umum sebagai PPK di FKTP Klinik Kimia Farma 125 Denpasar. Persepsi ini penting untuk diketahui karena akan mempengaruhi perilaku yang akan diberikan oleh dokter umum terhadap pasien JKN. Penelitian ini bertujuan untuk mengetahui efektivitas penyelenggaraan dari sistem kapitasi JKN berbasis pemenuhan komitmen pelayanan.  Desain penelitian ini adalah deskriptif kualitatif, dipilih delapan orang dokter umum di Klinik Kimia Farma 125 Denpasar yang ditentukan sesuai kriteria sebagai informan. Penelitian dilakukan pada bulan Mei hingga Juli 2017 bertempat di Klinik Kimia Farma 125 Denpasar. Metode pengambilan data menggunakan metode wawancara mendalam (indepth interview) yang dilakukan selama 20 hingga 40 menit. Hasil penelitian persepsi dokter umum terhadap sistem kapitasi berbasis pemenuhan komitmen pelayanan dimana sebagian besar dokter umum setuju besaran tarif kapitasi yang diberikan oleh BPJS Kesehatan cukup untuk melaksanakan pelayanan kesehatan, sistem kapitasi dirasa dapat meningkatkan kesejahteraan dokter. Standar pelayanan yang diberikan pada era JKN mengikuti standar yang telah diatur oleh BPJS Kesehatan. Dalam pelaksanaannya upaya komitmen pelayanan dilakukan dengan cara menambahkan poli untuk mengurangi waktu antrian. Indikator komitmen pelayanan yang diatur dapat menjadi motivasi untuk meningkatkan mutu pelayanan. Untuk memaksimalkan pemberlakuan sistem kapitasi berbasis pemenuhan komitmen pelayanan, diperlukan upaya tambahan dalam bentuk program promotif dan preventif. BPJS Kesehatan untuk mengelola layanan dan komunikasi dengan dokter diperlukan sosialisasi yang maksimal terhadap program promotif dan preventif untuk meningkatkan kunjungan sehat. Keywords: Persepsi, Kapitasi, Pemenuhan Komitmen Pelayanan ABSTRACT The capitation system based on fulfilling the service commitments regulated in BPJS Kesehatan No 2 tahun 2015 began to take effect as of January 1, 2017. The change in capitation payment patterns will certainly get a variety of perceptions of general practitioners as PPK at FKTP Kimia Farma 125 Denpasar Clinic. This perception is important to know because it will affect the behavior that will be given by general practitioners towards JKN patients. This study aims to determine the effectiveness of the implementation of the JKN capitation system based on fulfilling service commitments. The design of this study was descriptive qualitative, selected eight general practitioners at the Kimia Farma 125 Denpasar Clinic which were determined according to the criteria as informants. The study was conducted in May to July 2017 at the Kimia Farma 125 Clinic in Denpasar. The data collection method uses the in-depth interview method (indepth interview) which is conducted for 20 to 40 minutes. The results of research on the perception of general practitioners of the capitation system based on the fulfillment of service commitments where most general practitioners agree that the amount of the capitation tariff provided by BPJS Health is sufficient to carry out health services, the capitation system is considered to be able to improve the welfare of doctors. Service standards provided in the JKN era followed the standards set by the Health BPJS. In the implementation of the service commitment efforts carried out by adding poly to reduce queuing time. Indicators of service commitment that are set can be a motivation to improve service quality. To maximize the implementation of a capitation system based on fulfilling service commitments, additional efforts are needed in the form of promotive and preventive programs. BPJS Health to manage services and communication with doctors requires maximum socialization of promotive and preventive programs to increase healthy visits. Keywords: Perception, Capitation, Fulfillment of Service Commitments  

scholarly journals Information for mental health systems: an instrument for policy-making and system service quality

2016 ◽  
Vol 26 (4) ◽  
pp. 383-394 ◽  
Author(s):  
A. Lora ◽  
A. Lesage ◽  
S. Pathare ◽  
I. Levav
Keyword(s):  
Mental Health ◽  
Health Care ◽  
Human Rights ◽  
Information Systems ◽  
Data Collection ◽  
Health Services ◽  
Service Quality ◽  
Data Quality ◽  
System Level ◽  
Low Middle Income Countries

Aims.Information is crucial in mental healthcare, yet it remains undervalued by stakeholders. Its absence undermines rationality in planning, makes it difficult to monitor service quality improvement, impedes accountability and human rights monitoring. For international organizations (e.g., WHO, OECD), information is indispensable for achieving better outcomes in mental health policies, services and programs. This article reviews the importance of developing system level information with reference to inputs, processes and outputs, analyzes available tools for collecting and summarizing information, highlights the various goals of information gathering, discusses implementation issues and charts the way forward.Methods.Relevant publications and research were consulted, including WHO studies that purport to promote the use of information systems to upgrade mental health care in high- and low-middle income countries.Results.Studies have shown that once information has been collected by relevant systems and analyzed through indicator schemes, it can be put to many uses. Monitoring mental health services, represents a first step in using information. In addition, studies have noted that information is a prime resource in many other areas such as evaluation of quality of care against evidence based standards of care. Services data may support health services research where it is possible to link mental health data with other health and non-health databases. Information systems are required to carefully monitor involuntary admissions, restrain and seclusion, to reduce human rights violations in care facilities. Information has been also found useful for policy makers, to monitor the implementation of policies, to evaluate their impact, to rationally allocate funding and to create new financing models.Conclusions.Despite its manifold applications, Information systems currently face many problems such as incomplete recording, poor data quality, lack of timely reporting and feedback, and limited application of information. Corrective action is needed to upgrade data collection in outpatient facilities, to improve data quality, to establish clear rules and norms, to access adequate information technology equipment and to train health care personnel in data collection. Moreover, it is necessary to shift from mere administrative data collection to analysis, dissemination and use by relevant stakeholders and to develop a “culture of information” to dismantle the culture of intuition and mere tradition. Clinical directors, mental health managers, patient and family representatives, as well as politicians should be educated to operate with information and not just intuition.

scholarly journals ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RUMAH SAKIT BERDASARKAN METODE SERVICE QUALITY (SERVQUAL)

2020 ◽  
Vol 3 (1) ◽  
pp. 58-64
Author(s):  
Beny Irawan ◽  
Raden Aldri Kurnia ◽  
Erwin Daniel Sitanggang ◽  
Sayed Achmady
Keyword(s):  
Patient Satisfaction ◽  
Data Collection ◽  
Service Quality ◽  
Random Sampling ◽  
Satisfaction Level ◽  
Probability Sampling ◽  
Physical Evidence ◽  
Level Of Satisfaction ◽  
Improve Service Quality

Measuring the level of patient satisfaction at the hospital is done to measure the performance of the services provided. In measuring the level of satisfaction in the March 2020 period at the GrandMed hospital, it involved 98 inpatients as a sample of a population of 129 patients. The data collection techniques used were non-probability sampling with purposive random sampling and purposive random sampling. By using the servqual method, as a whole, it is by the expectation with a satisfaction level gap score of 0.10 with a patient satisfaction level of 53.06%. In the dimension of the gap score is 0.22 for the Assurance variable, 0.16 for the Physical Evidence variable, 0.12 for the Empathy variable, 0.08 for the Reliability variable, and -0.08 for the Responsiveness variable. To improve service quality, it is necessary to improve the performance of the attributes of the statement, especially those in the reliability dimension.

scholarly journals Crisis survival strategies: how a hotel survives during the Covid-19 pandemic

2020 ◽  
Vol 1 (4) ◽  
pp. 269-278
Author(s):  
Musadad Musadad ◽  
Keyword(s):  
Data Collection ◽  
Qualitative Study ◽  
Human Resources ◽  
Survival Strategies ◽  
Marketing Communication ◽  
Collection Method ◽  
Data Collection Method ◽  
Central Java ◽  
Depth Interview ◽  
Central Java Province

Purpose: This study identified and explored the strategies developed by a four-star hotel in Central Java Province - Indonesia for surviving the Covid-19 pandemic. Methodology: This qualitative study collected data from an in-depth interview with the hotel’s Head of FO Department, which were analyzed inductively. Results: The hotel focused its survival strategies on four areas or aspects, including organizational targets, human resources, products and services, and marketing communication. Limitation: This study is limited in two ways, i.e. data collection method and the number of informants. Contribution: This study contributes to enriching the strategies for mitigating the disastrous impacts of the Covid-19 pandemic on the hotel business. Keywords: Covid-19, Pandemic crisis, Survival strategies

scholarly journals Enhancing Technopreneurship Project Management System with Coaching and Mentoring Features

2017 ◽  
Vol 8 (4) ◽  
pp. 235
Author(s):  
Stephanus Eko Wahyudi ◽  
Kartika Gianina Tileng
Keyword(s):  
Information Systems ◽  
Data Collection ◽  
Research Design ◽  
Asynchronous Communication ◽  
Collection Method ◽  
Project Management System ◽  
Exploratory Case Study ◽  
Depth Interview ◽  
The Subject

This research aimed to find the system features for remote, synchronous, and asynchronous communication and collaboration among the students. The research design was through an exploratory case study. The data collection method was in-depth interview with experienced supervisors and the subject coordinators. The result of the research is the necessary features to be included in the updated version of the information systems. The various coaching and mentoring features can support subject coordinators, supervisors, and students and allow them to complete the subject on time and in accordance with the standards

scholarly journals Metode Fuzzy Servqual Dalam Mengukur Kepuasan Pasien Terhadap Kualitas Layanan BPJS Kesehatan

2018 ◽  
Vol 5 (1) ◽  
pp. 90-101
Author(s):  
Entin Sutinah ◽  
Odilia Rosdiana Simamora
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
General Hospital ◽  
Five Dimensions ◽  
Physical Evidence ◽  
Level Of Satisfaction ◽  
Improve Service Quality

Abstrak Kurangnya kualitas pelayanan menjadi salah satu kendala terhadap tingkat kepuasan pasien. Pihak rumah sakit juga sering kali kesulitan dalam mengukur kualitas pelayanannya. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien yang menggunakan layanan BPJS Kesehatan di Rumah Sakit Umum Daerah Dr. H. Kumpulan Pane. Pengukuran kualitas pelayanan dilakukan dengan metode Fuzzy servqual. Kualitas pelayanan menggunakan lima dimensi yang terdapat dalam servqual yaitu tangibles (bukti fisik), reliability (keandalan), responsiveness (daya tanggap), assurance (jaminan), emphaty (empati). Hasil penelitian ini menunjukkan bahwa nilai gap dari kelima dimensi memiliki nilai negatif. Yang artinya kualitas pelayanan di dapatkan belum sesuai dengan yang diharapkan oleh pasien BPJS Kesehatan. Nilai gap tertinggi adalah dimensi emphaty (empati) dengan nilai gap sebesar 0.15 dan nilai gap terendah adalah dimensi tangibles (bukti fisik) dengan nilai gap 0.49. dengan demikian dapat diketahui bahwa dimensi tangibles (bukti fisik) ini yang menjadi perhatian untuk dapat meningkatkan kualitas pelayanan. Kata Kunci : Fuzzy, Kepuasan, Pelayanan, Servqual Abstract Lack of quality of service becomes one of the obstacles to the level of patient satisfaction. The hospital is also often difficult to measure the quality of service. The purpose of this study is to determine the level of satisfaction of patients who use BPJS Health services in the Regional General Hospital Dr. H. Collection Pane. Measurement of service quality is done by Fuzzy servqual method. Service quality uses the five dimensions contained in the servqual are tangibles (physical evidence), reliability, responseiveness, assurance, empathy. The results of this study indicate that the gap value of the five dimensions has a negative value. Which means the quality of service is not in accordance with the expected by the patient BPJS Health. The highest gap value is the empathy dimension with the gap value of 0.15 and the lowest gap is the dimension of tangibles (physical proof) with the gap value of 0.49. thus it can be seen that the dimensions of tangibles (physical evidence) is of concern to improve service quality. Keywords: Fuzzy, Satisfaction, Service, Servqual

scholarly journals PENGARUH SOSIALISASI PERPAJAKAN, KUALITAS PELAYANAN PAJAK, DAN TARIF PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KPP PRATAMA PADANG SATU

2019 ◽  
Author(s):  
Suarni ◽  
Marlina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Quantitative Research ◽  
Sampling Method ◽  
Tax Rates ◽  
Collection Method ◽  
Convenience Sampling

ABSTRACTThis study aims to determine the effect of taxation socialization, tax service quality and tax rates on individual taxpayer compliance at the Padang Satu Primary Tax Office. This type of research is quantitative research. The population in this study were all individual taxpayers registered at the Padang Satu Primary Tax Office. Sampling was done using the Convenience Sampling method, with the Yamane formula calculation and a sample of 100 taxpayers was obtained. The data collection method used is using a questionnaire, and the analysis used is multiple regression analysis with the help of SPSS version 16. The results of the study show that: (1) Tax socialization has a positive significant effect on individual taxpayer compliance, (2) Service quality tax does not affect the compliance of individual taxpayers, (3) Tax rates do not affect individual taxpayer compliance.Keywords: Taxation Socialization, Tax Service Quality, Tax Rates and Individual Taxpayer Compliance.

scholarly journals SERVICE QUALITY IMPROVEMENT FOR SENIOR TOURISTS AT HOTELS AND RESORTS IN THE PERCEPTION OF SERVICE PROVIDERS: NAKHON RATCHASIMA, THAILAND

2020 ◽  
pp. 56-61
Author(s):  
Thanasit Suksutdhi
Keyword(s):  
Quality Improvement ◽  
Service Quality ◽  
Service Providers ◽  
Service Development ◽  
Quality Model ◽  
Five Dimensions ◽  
Interview Method ◽  
Tangible Assets ◽  
Depth Interview ◽  
Tourism And Hospitality

This research aims to investigate the perceptions of service quality improvement among the senior tourists staying in hotels and resorts of the Nakhon Ratchasima province. This qualitative research uses Parasuraman, Zeithaml and Berry’s (1990) service quality model as a theoretical conceptual framework. The in-depth interview method was applied to collect data from five hotel and resort providers in Nakhon Ratchasima province of Thailand. Findings of the content analysis show that hotel and resort managers place great importance on all five dimensions of service quality: 1) Tangible assets, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy. Importantly, managers value front-line employees and safety because these are the key factors in attracting senior tourists to hotels and resorts. The findings of this study can be used as guidelines in further improvement of service quality which will benefit the hotel and resort operators as well as government agencies responsible for tourism and hospitality service development.

scholarly journals SINONIMI BAHASA KABOLA DAN BAHASA HAMAP DI PULAU ALOR, NUSA TENGGARA TIMUR: SUATU KAJIAN DESKRIPTIF ANALISIS

2020 ◽  
Vol 4 (2) ◽  
pp. 60-68
Author(s):  
Adhiti Ida Ayu Iran
Keyword(s):  
Local Government ◽  
Data Collection ◽  
Collection Method ◽  
Data Collection Method ◽  
Interview Method ◽  
Theory Of Meaning ◽  
The Relationship ◽  
Local Languages

The study of local languages in Alor Island is needed in-depth. Local government efforts to foster and develop local languages have been made as an effort to preserve local languages. The research on the phenomenon of local languages in Alor Island is carried out by language experts. The study is discussed about Sinonimi and Hamap languages in Alor Island. The data collection of these two languages are analyzed with the theory of meaning relation. The data collection is compiled by listening and conversational methods, namely by listening to informant talks and inviting conversation. The data collection method is assisted with the interview method. This method id aimed to explore data optimally about several things in depth. Based on the analysis result, the vocabulary of Kabola and Hamap languages were found synonymy phenomenon. Vocabularies that have similarities and resemblance of these forms can be grouped into (1) synonymy by the removal and addition of vowel and consonant phonemes at the front and back positions of words; (2) synonymy with the relation of vowel and consonant phonemes in the middle and back positions of words; (3) synonymy with the relationship, addition, and omission of syllables in the first and second syllables; and (4) synonymy with the same absolute form or Iberian.

scholarly journals Quality of Service, Satisfaction and The Effect towards Customer Loyalty

2020 ◽  
Vol 7 (1) ◽  
pp. 32-39
Author(s):  
Suwarsito Suwarsito ◽  
Syukri Ghozali ◽  
Herlin Widasiwi Setianingrum ◽  
Sufi Alawiyah
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Customer Loyalty ◽  
Service Satisfaction ◽  
Survey Method ◽  
Collection Method ◽  
Data Collection Method ◽  
Research Population

The purpose of the research is to analyze and identify the effect of the service quality and satisfaction variables toward customer loyalty. the data collection method used in this researchi uses the survey method with questionnaires. This research population is the customers of Indosat Unlimited in Depok. From the results of the analysis, it shows that the service quality significantly influences the customer loyalty, proven by the t significant value of 0.000 smaller that α 0.05 with the coefficient of 2.537. Quality of service has a significant effect on the customer loyalty ishown by the t significant value 0.000 less than 0.05. service quality and satisfaction significantly influence the customer loyalty shown by F value of 0.000 smaller than 0.05 and are able contribute to the customer loyalty variables of 0.504 or 51.7%. the remaining 48.3% is influenced by other variables that are not analized in this research.

scholarly journals From Stage to Virtual: Cultural Strategy of Panggung Kahanan Amidst The Covid-19 Pandemic

2021 ◽  
Vol 317 ◽  
pp. 01012
Author(s):  
Suharyo ◽  
Khothibul Umam ◽  
Fajrul Falah ◽  
Gregorius Tri Hendrawan Manurung
Keyword(s):  
Data Collection ◽  
Analytical Method ◽  
Interview Method ◽  
Central Java ◽  
Depth Interview ◽  
Sociology Of Art ◽  
Art And Culture ◽  
Observation Method ◽  
Depth Interviews ◽  
Collection Methods

The research aimed to investigate the event of Pangung Kahanan and its cultural strategy amidst the Covid-19 pandemic. The method used in the research was the Sociology of Art approach, focusing on the event and artwork productions during the three editions of Panggung Kahanan. The data were collected from the interviews with the artists involved in Panggung Kahanan and the committee/team of Panggung Kahanan. The data collection methods used in the research were observation and in-depth interviews. The observation method covered the data related to the production of Panggung Kahanan event. The in-depth interview method covered the data related to the concept of the Panggung Kahanan event. The analytical method used in the research was to investigate how far Panggung Kahanan impacted the art ecosystem in Central Java and what kind of cultural strategy was applied for the resilience of Indonesian art and culture amidst the Covid-19 pandemic. The research showed that Panggung Kahanan could model an art and cultural event amidst social distancing and strict health protocol. Amidst the pandemic, preserving this kind of cultural strategy becomes essential.

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