The Effect of Quality of Service on Customer Satisfaction

This research was conducted with the aim to: (1) Knowing how much influence is generated by the dimension of service quality in this case tangible, realibility, responsiveness, assurance and empathy on customer satisfaction in PT. Bosowa Berlian Motor (Mitsubishi) Makassar: (2) Knowing the most dominant factors affects the dimension of service quality to customer satisfaction. The method carried out in this study is a descriptive analysis that basically wants to test the truth of a hypothesis that collects data on the ground to predict and explain the relationship or influence of one variable on other variables. Many of the samples studied were 100 samples of respondents who were customers at PT. Bosowa Berlian Motor (Mitsubishi). Based on the study concluded that testing doubles the value of F-calculated = 25.443 greater than F-estimated = 2.3113. This shows that variables of physical evidence, reliability, responsiveness, assurance and empathy simultaneously positively affect customer satisfaction in PT. Bosowa Berlian Motor (Mitsubishi) Makassar.

The Intervening of Purchase Decision Between Marketing Mix, Consumer Behaviour and Brand Image on Costumer Statisfaction

The purpose of this study is to analyze the influence of the marketing mix, consumer behavior and brand image on consumer satisfaction through purchasing decisions of bottled water products in west Sulawesi province. A sample of 164 respondents where the sample withdrawal technique used accediantial sampling, a data collection instrument using questionnaires. Data analysis method uses structural equation model (SEM) with confirmatory factor analysis (CFA) AMOS 21.0 program. The results of the study prove that: 1) The marketing mix has a significant positive effect on purchasing decisions. 2) Consumer behavior has a significant positive effect on purchasing decisions. 3) The brand image has no significant positive effect on purchasing decisions. 4) The marketing mix has no significant positive effect on consumer satisfaction. 5) Consumer behavior has a significant positive effect on consumer satisfaction. 6) Brand image has a significant positive effect on consumer satisfaction. 7) Purchasing decisions have a significant positive effect on consumer satisfaction. 8) The marketing mix affects consumer satisfaction through purchasing decisions. 9) Consumer behavior affects consumer satisfaction through purchasing decisions.10) Brand image has no effect on consumer satisfaction through purchasing decisions.

Understanding Sharia Values on Islamic Bank Community in Makassar

This research aims to how the reality of the existence of Islamic banks in transforming spiritual values ​​(Islamic ethics) both micro (organizational) and macro (wider society) so that there is an internalization of value in the economic activities of the community. From this understanding can be spelled out through the formulation of the problem. This study uses an interview technique of 100 samples where we ask managers and staff who work in Islamic banks to answer several questions and questionnaires that we have created. This study also uses a qualitative approach so that the researcher concludes the results of the interviews that have been conducted in compiling research findings. The results of the study indicate that the Islamic values ​​applied to Islamic banks have not been implemented properly. There are still some conventional values ​​applied to the Bank.

Corn Business Development Opportunities Through an Agribusiness Approach

The purpose of this study is to (1) examine the application of the corn farming agribusiness system, (2) examine the production and income generated by corn farming, (3) examine the feasibility of corn farming, and (4) examine the prospects for corn farming development. Tanah Towa Village is located in Kajang District, Bulukumba Regency, South Sulawesi. Simple random sampling was used to select up to 59 respondents. The descriptive statistical analysis, farm income analysis, farming feasibility analysis, and time series analysis were all used to analyze the data. The results indicated that (1) the application of the agribusiness farming system with the production facilities subsystem met the correct criteria in 68% of cases and was incorrect in 32% of cases. (2) the average farm production of corn in Tanah Towa Village, Kajang District, Bulukumba Regency in the form of dry shells is still low at 2,204.4 kg/ha, compared to the subdistrict level of 3,733 kg/ha, with farmer income of Rp. 5,942,319/ha. (3) The feasibility of corn farming has increased (R/C = 3), indicating that it is feasible to develop; (4) The prospect of developing corn production in Kajang District has increased, indicating that it has favorable development prospects.significantly, to the point where it now has favorable development prospects.

Performance Measurement Through Balanced Scorecard Approach

The purpose of this research is to assess the performance of health centers using the Balanced Scorecard (BSC) framework from four perspectives: the customer perspective, the internal process perspective, the learning and growth perspective, and the financial perspective. The BSC application is intended to measure organizational performance from a variety of perspectives, not just financial ones; there must be a balance of financial and non-financial perspectives. This means that BSC is a strategic approach to evaluating an organization's performance that balances the interests of various stakeholders by balancing short- and long-term objectives.

Antecedents and Consequences of Motivational: How Leadership, Organizational Culture and Competence Affect Performance

The study collected primary data from 131 respondents via questionnaires and used the entire population as a sample. The study lasted three months, from April to June 2021. Structural Equation Modeling (SEM) was used to analyze the data. The findings of this study indicate that: (1) motivation is positively influenced by leadership, organizational culture, and competence. (2) While leadership has a positive but not statistically significant effect on performance, organizational culture, competence, and motivation all have a positive and statistically significant impact on performance. (3) While leadership and competence have a positive and significant effect on motivational performance, organizational culture has a positive but insignificant effect on motivational performance. This means that while leadership and competence have been shown to increase the motivation of the State Civil Apparatus, leadership alone has not been shown to increase performance, while good organizational culture, competence, and motivation have been shown to increase performance. On the other hand, leadership and competence have been shown to increase performance through motivation, whereas organizational culture, competence, and motivation have been shown to increase performance.

The Impact of Ability, Work Motivatedness, Organizational Commitment and Work Environment on Employee Performance

This study aims to find out and analyze the influence of ability, work motivation, organizational commitment and work environment to the performance of police personnel Research respondents are ternate police personnel numbering 80 people. The analysis method used is Multiple linear regression. The results showed that simultaneously the ability, motivation of work, organizational commitment and work environment significantly affect the performance of Ternate police personnel. Partial capabilities (X1) and organizational commitment (X3) have a positive and significant effect on personnel performance (Y). Meanwhile, work motivation (X2) and Lingkungan_Kerja (X4) had no significant effect on the performance of Ternate Police personnel. Of the four variables studied, the most dominant effect on the performance of police personnel is organizational commitment.

Repurchase Intentions on Zalora Indonesia: The Role of Trust, E-Commerce, and Product Evaluation

The purpose of this study is to explore the impact of trust and e-commerce components, as well as the component of product evaluation, on repurchase intentions at Zalora Indonesia. Adoption of e-commerce is influenced by perceptions of no risk, perceived benefits, and web reputation, while product evaluation is influenced by perceptions of perceived value, product quality, and perceived competitive pricing. For 272 respondents who were distributed via an online questionnaire, convenience sampling with a non-probability sampling technique was used. The test was conducted using the software SmartPLS 3.2.9. The study's findings indicated that the component variables associated with e-commerce adoption were perceived as non-risky and had no effect on repurchase intentions. Perceived benefits and perceived value have the greatest influence on repurchase intention, while perceived trust online has the least. The study's findings have significant implications for understanding how technology adoption and product evaluation can influence repurchase intention.

Employee Performance and the Relationships Between Competence, Motivation, and Work Discipline

The purpose of this study is to explore the effect of competence, work motivation, and work discipline on employee performance at the South Sulawesi Provincial Department of Cooperatives and Small and Medium-Sized Enterprises. This study took a quantitative approach, utilizing procedures such as literature review, observation, interviews, and questionnaires to collect data. This study surveyed 45 individuals using a basic random selection procedure. The data analysis process will include instrument validation (validity and reliability testing), classical assumption testing (normality, multicollinearity, heteroscedasticity, and autocorrelation testing), statistical analysis (multiple regression analysis), and hypothesis testing (test coefficient of determination and partial test). The findings indicated that competence had no discernible effect on the performance of employees at the South Sulawesi Province's Cooperatives and Small and Medium-Sized Enterprises Office. Meanwhile, job motivation and discipline have a substantial impact on employee performance at South Sulawesi Province's Department of Cooperatives and Small and Medium-Sized Enterprises.

Effect of Profitability, Leverage, and Liquidity on Dividend Policy: Evidence from Manufacturing Companies in Indonesia

Profitability (ROA) and leverage (DER) have a favorable and material impact on the dividend policies of food and beverage manufacturing companies listed on the IDX. That is, if profitability and leverage continue to improve, so will the dividend policy. In comparison to liquidity (current ratio), which has a positive but negligible effect on the dividend policy of food and beverage manufacturing companies that are listed on the IDX. It may be concluded that while liquidity owned by the company can help enhance dividends, it cannot have a major impact on dividend policy reform. Increased dividend policy will entice investors. Thus, dividend policy can be improved by this research by optimizing asset utilization (ROA) and lowering the danger of debt relief (DER).