scholarly journals Perngaruh Kualitas Sistem dan Kualitas Layanan Terhadap Kepuasan Pengguna E-Learning

Jurnal Ecogen ◽  
2021 ◽  
Vol 4 (2) ◽  
pp. 270
Author(s):  
Khairani Dwi Hadrina Pohan ◽  
Rose Rahmidani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Random Sampling ◽  
State University ◽  
System Quality ◽  
Analysis Method ◽  
E Learning ◽  
Quantitative Descriptive ◽  
Descriptive Method

The purpose of researche is to know the role of System Quality and Service Quality on User Satisfation student Padang State University. This research used quantitative descriptive method, the population in this research were students Padang State University.Number of samples were decided base on hair et. As many as 100 people and were chosen by using proportional stratified Random Sampling. Data were used is primer data were provided through questionnaire shared to students Padang State University based on predetermined criteria. Analysis method was used is multiple regression by using spss 20. The result of this research shows (1) System Quality have significant affect on User Satisfaction, (2) Service Quality  have significant effect on User Satisfaction.     

scholarly journals Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

2019 ◽  
Vol 10 (3) ◽  
pp. 111-132
Author(s):  
Rini Widiastuti ◽  
Bambang Santoso Haryono ◽  
Abdullah Said
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Quality Information ◽  
State University ◽  
System Quality ◽  
Net Benefits

Abstract This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that there was a positive but not significant effect between system quality, information quality, and service quality on the use of the BKD system. However, there is a positive and significant influence between system quality, information quality, and service quality on the BKD system user satisfaction, between the uses of the BKD system on net benefits, and between the satisfaction of the BKD system users on net benefits. The implementation of BKD UM information system can be declared successful because there is a positive correlation between variables.

scholarly journals EVALUASI IMPLEMENTASI SISTEM E-LEARNING MENGGUNAKAN MODEL EVALUASI HOT FIT STUDI KASUS UNIVERSITAS SAM RATULANGI

2015 ◽  
Vol 4 (2) ◽  
Author(s):  
Frincy Poluan ◽  
Arie Lumenta ◽  
Alicia Sinsuw
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
System Quality ◽  
Net Benefit ◽  
Human Organization ◽  
System Use ◽  
E Learning

Abstrak Sistem E-Learning digunakan untuk menunjang proses pembelajaran dalam suatu institusi pendidikan demi meningkatkan kualitas pendidikan. E-Learning memerlukan evaluasi untuk mengukur tingkat kelayakan, bahkan keberhasilan dari kinerja E-Learning itu sendiri. Evaluasi harus dilakukan karena evaluasi akan menilai atau mengukur manfaat yang didapatkan dari penerapan Sistem E-Learning di Universitas Sam Ratulangi. Sebelumnya, E-Learning UNSRAT yang telah berjalan beberapa tahun, diketahui belum dievaluasi, baik secara organisasi, teknologi, dan pengguna akhir. Penelitian ini menggunakan model evaluasi HOT (Human, Organization, Technology) Fit. Model ini melibatkan 3 faktor utama yakni Pengguna, Organisasi, dan Teknologi, yang ditopang oleh variabel kunci kesuksesan sistem informasi  yang terdiri dari System Quality (kualitas sistem), Information Quality (kualitas informasi), Service Quality (kualitas layanan), System Use (penggunaan sistem), User Satisfaction (kepuasan pengguna), dan Net Benefit (manfaat sistem). Penelitian ini menunjukkan bahwa hubungan antara variabel Human, Organization, dan Technology mempunyai hubungan yang cukup kuat dan positif yang saling mempengaruhi satu dengan yang lain serta ketiganya mempunyai hubungan yang kuat dan searah terhadap Net Benefit dari sistem. Kata kunci: E-Learning, Evaluasi, Model HOT-Fit

scholarly journals Peran infografis sebagai media promosi dalam pemanfaatan perpustakaan

2018 ◽  
Vol 6 (2) ◽  
Author(s):  
Ajeng Resnatika ◽  
Sukaesih Sukaesih ◽  
Nuning Kurniasih
Keyword(s):  
Random Sampling ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Library Services ◽  
Analysis Method ◽  
Quantitative Descriptive Analysis ◽  
Institute Of Technology ◽  
Visual Impact ◽  
Quantitative Descriptive

Infographics are visualizations of data, ideas, information or knowledge through charts, graphs, schedules, and others so that data, ideas, information or knowledge can be presented more than just text and have a visual impact that is quite strong and more interesting. The study was conducted at the Bandung Institute of Technology Library and was aimed to determine the role of infographic’s attractiveness, clarity, and ease of understanding in utilizing library services at the Bandung Institute of Technology Library. This study used a quantitative descriptive analysis method, and the population in this study was library visitors totaling 13,716 people. Samples were obtained using the random sampling technique with a total of 100 people. The results of this study indicated that infographics as a promotional medium played a role in library utilization with indicators namely infographic attractiveness, clarity, and ease of understanding. The conclusions are that infographics play a role as promotional media in library utilization: seen from the aspect of attraction, the presentation of content on infographics attract the attention of the reader with display of colors and images that attract the reader; from the aspect of clarity, the information presented is precisely the content on the infographics for readers with font and the suitability the image; from the aspect of ease of understanding, the reader easily understand the information contained in the infographics so the reader can interpret for the meaning the message in this infographics.

scholarly journals Use E-learning systems: System Quality, Information Quality and Service Quality on User Satisfaction

2020 ◽  
Vol 1 (3) ◽  
pp. 208-222
Author(s):  
Heni Susilowati
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Learning Systems ◽  
Coefficient Of Determination ◽  
Quality Information ◽  
System Quality ◽  
E Learning

This study aims to analyze the effect of system quality, information quality and service quality on user satisfaction of e-learning systems in lectures at STEKOM University. The sampling technique used Probability Sampling with the Simple Random Sampling approach of 66 respondents then processed as research data. The method of analysis uses Multiple Linear Regression to test the hypothesis with the t test and F test. Contribution of the influence of independent variables to the dependent variable uses the Adjusted R coefficient of determination. The results show partially and simultaneously system quality, information quality and service quality have a significant effect on user satisfaction. The quality of information is the dominant variable that affects user satisfaction of the academic information system of STEKOM University lecturers. User satisfaction of 50.3% is influenced by the variables in this study, while 49.7% is influenced by other variables.

scholarly journals IMPLEMENTASI SISTEM PELATIHAN E-LEARNING TERHADAP KEPUASAN PEGAWAI KEMENTERIAN KELAUTAN DAN PERIKANAN MELALUI APLIKASI E-MILEA

2020 ◽  
Vol 7 (2) ◽  
Author(s):  
Wahyu Yulianto
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Education And Training ◽  
Training System ◽  
Equation Modeling ◽  
Quality Information ◽  
System Quality ◽  
E Learning ◽  
And Training

The current pandemic has disrupted the implementation of training at the Ministry of Marine Affairs and Fisheries (KKP). The training, which is usually done face-to-face, turns into online training (e-learning). The Apparatus Education and Training Center, which originally this year had the target to train Marine and Fisheries apparatuses online, as many as 1080 people changed to 2700 KKP ASN. A budget allocation of approximately 60% was distracted for handling covid-19 so that more training was carried out online using the e-Milea application. E-Milea (electronic millennial learning) is an e-learning training platform developed by the BDA KKP in providing education and training for the development of KKP ASN competencies. Based on these problems, this study aims to analyze the implementation of the e-learning training system on e-Milea user satisfaction. The system quality, information quality, and service quality variables are independent variables and the dependent variable in this study is user satisfaction. The hypothesis tested using Structural Equation Modeling with a total sample of 97 e-Milea users of Entrepreneurship Training Class 2 and 3. The results showed that the system quality, information quality, and service quality had a significant positive effect on user satisfaction. If the CTF can improve the e-learning training system, user satisfaction will also increase. This requires controlling the quality of the system, information, and services so that user satisfaction will be maintained.

scholarly journals INVESTIGASI FAKTOR-FAKTOR YANG MEMPENGARUHI PARTISIPASI DISKUSI ONLINE: STUDI KASUS STUDENT-CENTERED E-LEARNING ENVIRONMENT MAGISTER TEKNOLOGI INFORMASI UNIVERSITAS INDONESIA

2015 ◽  
Vol 11 (1) ◽  
Author(s):  
Meyer Sihotang ◽  
Widijanto Satyo Nugroho
Keyword(s):  
Service Quality ◽  
Social Influence ◽  
User Satisfaction ◽  
Extrinsic Motivation ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
System Quality ◽  
Performance Expectancy ◽  
E Learning

The use of e–Learning in Universitas Indonesia has been regulated by The Official Decree of The Rector of the Universitas Indonesia. Data derived from the log activity of SCeLE Admin shows that the discussion forum within SCeLE, from the year 2011 to 2014, has not been utilized optimally by both students and lecturers. This is shown by a number of discussion forums and topics that were below 15 percent. The objective of this research is to investigate the factors that influence participation of online discussions within SCeLE MTI Universitas Indonesia (UI). Data is collected using questionnaires that are given to 150 students of MTI Study Program UI. Data processing used partial least square–SEM (PLS-SEM) with the aid of smartPLS3 software. Research finding shows that several factors that influence SCeLE online discussion generally are extrinsic motivation, habit, information quality, performance expectancy, social influence, system quality, and service quality. The factors that are very influential to behavioral intention are performance expectancy, habit, extrinsic motivation and social influence. Meanwhile, the factors that are very influential to user satisfaction are information quality, system quality and service quality.

scholarly journals PERAN MEDIASI KEGUNAAN PERSEPSIAN PADA KEPUASAN PENGGUNA SISTEM INFORMASI KEUANGAN DAERAH

2017 ◽  
Vol 13 (2) ◽  
pp. 141
Author(s):  
Sendy Cipta Utama ◽  
Bambang Purnomosidhi ◽  
Wuryan Andayani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Regional Finance

Abstrak: Peran Mediasi Kegunaan Persepsian pada Kepuasan Pengguna Sistem Informasi Keuangan Daerah. Penelitian ini bertujuan untuk membuktikan secara empiris pengaruh kualitas sistem, kualitas informasi, kualitas layanan dan kegunaan persepsian terhadap kepuasan pengguna Sistem Informasi Keuangan Daerah (SIKD). Penelitian ini juga menguji peran mediasi kegunaan persepsian pada pengaruh kualitas sistem, kualitas informasi, kualitas layanan terhadap kepuasan pengguna SIKD. Teknik analisis menggunakan SEM (Structural Equation Modelling). Data didapatkan dari 147 staff pengelola keuangan daerah di seluruh Satuan Kerja Perangkat Daerah (SKPD) di Pemerintah Kota Batu. Sampel dipilih dengan metode judgment sampling. Hasil penelitian menunjukkan semakin baik kualitas informasi dan semakin tinggi kepercayaan pengguna bahwa sistem informasi bermanfaat akan meningkatkan kepuasan pengguna. Selanjutnya, Informasi yang berkualitas akan meningkatkan kepercayaan penggunanya bahwa informasi yang digunakan sebagai dasar pengambilan keputusan semakin baik sehingga berdampak pada meningkatnya kepuasan pengguna. Kata kunci: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kegunaan Persepsian, Kepuasan Pengguna Abstract: The Role of Perceived Usefulness on User Satisfaction of Regional Finance Information System. This study aims to investigate empirically the influence of system quality, information quality, service quality and perceived usefulness on user satisfaction of the Regional Finance Information System. This study also examines the role of perceived usefulness on the effect of system quality, information quality, service quality on user satisfaction. Analysis technique using SEM (Structural Equation Modelling). Data were gathered from 147 staff of the finance management on all Regional Unit in Pemerintah Kota Batu. The samples selected by judgment sampling method. The findings show that the better of information quality and the higher of the user's perceived that the information systems were useful will increase user satisfaction. In addition, information quality will increase user trust on its support to decision making. Thus, will effect on the increase of user satisfaction. Keyword: System Quality, Information Quality, Service Quality, Perceived Usefulness, User Satisfaction

scholarly journals Analysis of Relationship between Three Dimensions of Quality, User Satisfaction, and E-Learning Usage of Binus Online Learning

2015 ◽  
Vol 9 (2) ◽  
pp. 67 ◽  
Author(s):  
Yosep Yosep
Keyword(s):  
Information Technology ◽  
Distance Education ◽  
Service Quality ◽  
User Satisfaction ◽  
Management System ◽  
Information Quality ◽  
System Quality ◽  
Long Distance ◽  
E Learning ◽  
Net Benefits

Information technology has  affected  various sectors including the education sector. In the sector, information technology has brought us long distance  education,  which  relies  heavily  on  the  use   of e-learning management system. In Indonesia, Bina Nusantara University is the first and foremost long distance  education  institution.  The  institution  has  been developing and using an e-learning management system for a number of years. This work intends to evaluate to which extent the system is able to enhance e-learning experiences. We adopted the DeLone and McLean’s Information System success model and empirically measured the relation between the aspects of system quality, information quality, service quality, user satisfaction, and net benefits. From a population of the size 311 students, we have collected 149 responses using questionnaires by randomly selecting the participating students. The responses were used to establish a multi-variate regression model where the relationships were established. The model suggested that information quality, system quality, and service quality had positive impacts on user satisfaction with the p-values of 0.014, 0.014, and 0.000 respectively. In addition, the study also found that user satisfaction was strongly and positively affected by the net  benefits.

Effectiveness of e-learning portal from students’ perspective

2019 ◽  
Vol 16 (2) ◽  
pp. 94-116 ◽  
Author(s):  
Gaurav Chopra ◽  
Pankaj Madan ◽  
Piyush Jaisingh ◽  
Preeti Bhaskar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Learning System ◽  
Learning Effectiveness ◽  
System Quality ◽  
Order Model ◽  
Content Type ◽  
E Learning ◽  
Net Benefits

Purpose E-learning has become an increasingly prevalent learning approach in higher educational institutions due to the fast growth of internet technologies in India. This paper aims to mainly focus on evaluating the effectiveness of the e-learning experience from students’ perceptive. Design/methodology/approach “Survey” method has been used to collect the data with the help of a structured questionnaire from the students who have registered on COURSERA (www.coursera.org/) website for e-learning. The questionnaire consisted of two sections e-learning system and e-learning effectiveness. E-learning system included items related to system quality, information quality and service quality. E-learning effectiveness dimension included user satisfaction and net benefits. The items in this section were measured on a five-point Likert scale ranging from strongly disagrees to strongly agree. The data collected have been analyzed using the SPSS version 17.0 and AMOS version 21.0. Findings Results show that system quality and service quality contribute more in e-learning system compared to information quality. Students perception may be that information available on the website may not be very useful as it’s a one-way mode of communication. The researcher also found that the three dimensions (system quality, service quality and information quality) of e-learning system contributes to user satisfaction and net benefits. Students are satisfied with e-learning websites and intent to continue to use it in future as well. They also found it beneficial as it helps them in career growth and making them employable. Originality/value This paper proposed a second-order model of e-learning system and a second-order model e-learning effectiveness. E-learning system has been defined by three first-order constructs: a system quality, service quality and information quality. E-learning effectiveness has been defined by two first-order constructs: a user satisfaction and net benefits. The predictability of the proposed model is high to explain the impact of e-learning system on e-learning effectiveness.

PEMANFAATAN INTERNET OLEH MAHASISWA UNJ

2007 ◽  
Vol 15 (VIII) ◽  
pp. 10-18
Author(s):  
Khaerudin Khaerudin
Keyword(s):  
Random Sampling ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Instructional Materials ◽  
The Internet ◽  
State University ◽  
Quantitative Descriptive ◽  
Almost All ◽  
Descriptive Method ◽  
Cluster Random Sampling

This research aimed at describing how the students of State University of Jakarta utilize the internet in searching information and instructional materials for their study. Using survey descriptive method, the research was conducted in the State University of Jakarta as from October through December 2006. Samples were determined by cluster random sampling technique and data were collected by using questioners and analyze by using quantitative descriptive statistics. The findings of the research indicate that almost all the student (98,1%) ever uses the internet as a learning resource and the most visited site in science (78,1%). Most of the students (83,41%) admit that they use internet to complete the tasks given by the lectures. But majority of the students (90,48%) use the internet outside of the campus as the find the facilities are not in the campus.

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