Hospital Management: Solution Implemented from Tangible Factor – Resarch at the Outpatient Department of some Public Hospital in Hanoi

2020 ◽  
Vol 36 (1) ◽  
Author(s):  
Nguyen Tien Thanh ◽  
Nguyen Dang Minh
Keyword(s):  
Medical Service ◽  
Research Result ◽  
Family Members ◽  
Quality Of Healthcare ◽  
Mean Value ◽  
Public Hospitals ◽  
Outpatient Department ◽  
Factors Affecting ◽  
Result Show

This paper present empirical research result on factors affecting the quality of medical service at the Outpatient Department of some public hospitals in Hanoi. This reserch based on the SERVQUAL model and conduct with 140 patients and 140 patient’s family members who came to these hospitals. The result show that Assurance and Tangible have the most impact to the quality of medical service. We analyze the mean value of the result and see that the Tangible factor has the lowest value and it is the patients and their family members most perceptive factor. Therefore, we focus on analyzing, interpreting and proposing a number of micro and macro solutions to manage the Tangible factor to help improving the quality of healthcare service throughly but sequentially through each step, each zone.

IMPROVING THE SERVICE QUALITY OF HEALTHCARE IN GHANA: The Role of Locum Nursing

2013 ◽  
Vol 03 (12) ◽  
pp. 01-14
Author(s):  
Keelson, Solomon A. ◽  
Ann Dodor
Keyword(s):  
Service Quality ◽  
Healthcare Delivery ◽  
Sampling Technique ◽  
Research Problem ◽  
Quality Of Healthcare ◽  
Public Hospitals ◽  
Nurse Shortage ◽  
Quality Healthcare ◽  
Hospital Administrators

The study was purposed to consider how encouraging use of locum nursing could aid in managing nurse shortage in the country and consequently improve the service quality of healthcare in Ghana. To be able to address the research problem and achieve the objectives, thirty public hospitals and thirty private hospitals were selected from the three major cities in Ghana to provide data for the study. Also, 250 locum nurses were sampled for information. Nursing Supervisors or Hospital Administrators from the selected hospitals were use as informant for the study. The paper adopted a survey approach, where incidental sampling technique was used to select the hospitals, and the snowball together with incidental sampling methods were used for selecting locum nurses for the study. Mean and standard deviation were the data analysis method used. The findings confirmed that locum practice in Ghana is relatively low. Similarly, the paper also suggested that locum contribute to addressing the issue of nurse shortage in Ghana. At the same time locum nursing was found to contribute to quality healthcare delivery in the country. Appropriate policy directions were recommended.

scholarly journals Quality of Care Delivered to Tuberculosis Patients among Public Hospitals in Central Northeast Ethiopia

2020 ◽  
Vol 30 (5) ◽  
Author(s):  
Balkew Asegidew Tegegn ◽  
Betregiorgis Zegeye Hailu ◽  
Birhanu Damtew Tsegaye ◽  
Gashaw Garedew Woldeamanuel ◽  
Wassie Negash
Keyword(s):  
Quality Of Service ◽  
Quality Of Care ◽  
Quality Of Healthcare ◽  
Cross Sectional Study ◽  
Public Hospitals ◽  
Binary Logistic Regression Analysis ◽  
Cross Sectional ◽  
The Mean ◽  
Process Dimension

BACKGROUND: Inappropriate Tuberculosis (TB) diagnosis and treatment contributes to unfavorable health outcome among TB patients. Improving quality of healthcare service helps to avert TB related morbidity. Despite these facts, the level of quality of service is not known in the hospitals. Hence, the present study was conducted to assess the quality of care delivered to TB patients among publichospitals.METHODS: A facility-based cross-sectional study was conducted from March 15 to April 30, 2019 in North Shewa Zone, Amhara region, Ethiopia. All TB patients who had follow-up in the hospitals were included. This resulted in the involvement of 82 TB patients. Data was collected by trained data collectors using facility audit, clinical observation checklists, structured questionnaire and in-depth interview. Data was analyzed using SPSS version 20. Binary logistic regression analysis was done to identify the predictors of patients’ satisfaction.RESULTS: In this study, 82 respondents with a mean age of 36.48 (±13.27) years were participated. The mean quality score for structural dimension was 59.5%, and 53.7% of participants were found to be satisfied in outcome dimension. The mean score for process dimension of quality of service were 67.9%. Having TB symptoms were significantly associated with the level of patientsatisfaction towards TB care [AOR = 0.217, p = 0.015].CONCLUSION:Quality of TB services from structural and outcome dimension were low and higher in process dimension. Thus, careful attention on the quality of services will help to reduce the burden of TB.

scholarly journals Multilevel Factors Affecting Healthcare Workers’ Perceived Stress and Risk of Infection During COVID-19 Pandemic

2021 ◽  
Vol 66 ◽  
Author(s):  
Gilbert T. Chua ◽  
Keith T. S. Tung ◽  
Mike Yat Wah Kwan ◽  
Rosa S. Wong ◽  
Celine S. L. Chui ◽  
...  
Keyword(s):  
Perceived Stress ◽  
Perceived Risk ◽  
Healthcare Workers ◽  
Family Relationship ◽  
Family Members ◽  
Public Hospitals ◽  
Online Questionnaire ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Hospital Policies

Objectives: This study aimed to identify key factors affecting Healthcare workers (HCWs) perceived stress and risk of contracting COVID-19 among themselves and their family members during the pandemic.Methods: A cross-sectional online questionnaire study was conducted between 19 March and April 5, 2020 in Hong Kong. HCWs from public hospitals and private dentists, and their family members participated.Results: A total of 747 HCWs and 245 family members participated. Higher perceived stress in HCWs was associated with more negative changes in family relationship (p = 0.025). The HCWs’ perceived stress, however, was positively associated with family cohesion (p = 0.033) and stress levels of family members (p < 0.001). The level of HCWs’ satisfaction toward the hospital policies in response to the COVID-19 outbreak was associated with lower levels of perceived stress and risk of themselves or their family members contracting COVID-19. HCWs’ previous frontline experience of SARS was significantly associated with less perceived risk of themselves or their family members contracting COVID-19.Conclusion: Hospital policies addressing HCWs’ needs, frontline experience of SARS, and family relationship influenced psychological wellbeing of HCWs during the COVID-19 outbreak.

scholarly journals Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea

PLoS ONE ◽  
2021 ◽  
Vol 16 (6) ◽  
pp. e0252241
Author(s):  
Selin Woo ◽  
Mankyu Choi
Keyword(s):  
Patient Satisfaction ◽  
Structural Equation ◽  
Quality Of Healthcare ◽  
Equation Model ◽  
Study Data ◽  
Public Hospitals ◽  
Equation Modeling ◽  
Bootstrap Analysis ◽  
The Republic

This study aimed to construct and test structural equation modeling of the causal relationship between quality of healthcare, patient satisfaction, and intent to revisit perceived by patients using regional hub public hospitals. In this study, data of 2,951 outpatients and 3,135 inpatients were collected using the “2018 Regional Hub Public Hospital Operational Evaluation.” A structural equation model was used to understand the relationship between patient satisfaction and intent to revisit, and bootstrap analysis was performed. In the direct effect, outpatients were presented in the order of the physician’s practice service, the hospital’s environment, and patient satisfaction. Inpatients were in the order of the physician’s practice service and, medical staff’s kindness and consideration,; patient satisfaction was shown in this order. In the indirect effect, the outpatients were presented in the order of physician’s practice service, medical staff’s kindness and consideration, and hospital’s physical environment. Inpatients were introduced in the order of medical staff’s kindness and consideration, nurse’s practice service, physician’s practice service, and patient satisfaction. Regional hub public hospitals need high-quality medical services and efforts from all departments to treat patients with sincerity to improve patient satisfaction and increase intent to revisit.

scholarly journals PENATAAN KAWASAN SUMBER JENON, DESA GUNUNGRONGGO KECAMATAN TAJINAN, KABUPATEN MALANG

2020 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Mohammad Reza ◽  
Agung Witjaksono ◽  
Fardiah Qonita Ummi Naila ◽  
Joana Angelia Putri Agustinus Teweng ◽  
I Gede Krisna Borneo Putra Pratama ◽  
...  
Keyword(s):  
Human Resources ◽  
Qualitative Method ◽  
Research Result ◽  
Tourism Development ◽  
Water Source ◽  
Village Community ◽  
Result Show ◽  
Development Area ◽  
Positive Effect

The area of Jenon Water Source has been determined as tourism development area. This research is aimed to arrange the spatial development brief of Jenon Water Source. The method used in this research is descriptive qualitative method. The research result show that regional arranfement is needed. Where in the area arrangement in Sumber Jenon carried out in this project has a positive effect in Gunungronggo Village, which can improve the economy of the Gunungronggo Village community and improve the quality of Human Resources in Gunungronggo Village by adding a central souvenir in Sumber Jenon.

scholarly journals Evaluasi Pelaksanaan Standar Pelayanan Farmasi Rumah Sakit Umum Daerah Kelas C di Propinsi Nusa Tenggara Barat

2020 ◽  
Vol 2 (1) ◽  
pp. 21-30
Author(s):  
M Sidrotullah Sidrotullah ◽  
Khairil Pahmi
Keyword(s):  
Pharmaceutical Care ◽  
Research Result ◽  
Public Hospitals ◽  
Professional Service ◽  
Interview Method ◽  
Pharmacy Department ◽  
Quality Health ◽  
Class C ◽  
Quality Health Services

Pharmacy as a place for a main and professional service in hospital has the important role for supporting quality health services. One attempt to improve the quality of pharmaceutical care was by implementing the standards of hospital pharmaceutical care. The research aimed at finding out illustration of the implementation of pharmaceutical care standard at Local Public Hospitals Class C in Nusa Tenggara Barat province, as well as supporting or obstacle factors in the implementation.This research was a descriptive study. The study was conducted in three local public hospitals class C in Nusa Tenggara Barat province. Data was collected by using interview method of pharmacy hospital service standard. This interview comprises seven standards that are divided in twenty three parameters. The Pharmacy Department is agree with standard if the percentage of mean score was more than 75%, the other way it is not agree with standard if the percentage of mean score was less than 75%.The research result showed that the implementation of pharmaceutical care standard at Local Public Hospitals Class C in Nusa Tenggara Barat province had not implemented well yet, which could be seen from the result showing the percentage of standard achievement of three hospitals were less than 75 %. The percentage of standard achievement of hospital A was 52, 12 %, hospital B was 54, 78 %, and hospital C was 44, 35 %.

scholarly journals RE-DEVELOPMENT OF TOURISM AREA IN SUMBER JENON SPRING WATER TAJINAN SUB DISTRICT, MALANG REGENCY

2020 ◽  
Vol 1 (2) ◽  
pp. 20-24
Author(s):  
Mohammad Reza ◽  
Agung Witjaksono
Keyword(s):  
Social Services ◽  
Qualitative Method ◽  
Research Result ◽  
Spring Water ◽  
Public Facilities ◽  
Village Community ◽  
Result Show ◽  
Development Area ◽  
Positive Effect

The area of Jenon Spring Water has been determined as tourism development area in Malang Regency. Public facilities and services are a variety of physical buildings and structured programs that play a role in improving the comfort of a residential environment. Public and social services and facilities are very important in the life of city residents. This research is aimed to arrange the spatial development brief of Jenon Spring Water. The method used in this research is descriptive qualitative method. The research result show that regional arrangement is needed. Where in the area arrangement in Sumber Jenon carried out in this project has a positive effect in Gunungronggo Village, which can improve the economy of the Gunungronggo Village community and improve the quality of Human Resources in Gunungronggo Village by adding a souvenir store and other facilities in Sumber Jenon.

scholarly journals KLASIFIKASI KUALITAS PERMUKIMAN MENGGUNAKAN CITRA QUICKBIRD DI KECAMATAN MANDIANGIN KOTO SELAYAN KOTA BUKITTINGGI

2018 ◽  
Vol 7 (1) ◽  
pp. 109
Author(s):  
Sri Bening Pratiwi ◽  
Triyatno Triyatno ◽  
Fitriana Syahar
Keyword(s):  
Confusion Matrix ◽  
Research Result ◽  
Quality Parameters ◽  
Quality Parameter ◽  
The Road ◽  
Result Show ◽  
Medium Quality ◽  
Road Width ◽  
The Village

ABSTRACT The purpose of this research are (1) describe the quality parameters of settlement, (2) analyze the distribution of quality of settlements, (3) test the accuracy of interpretation Quickbird. Methods used for the quality of settlements is scoring and overlay. Accuracy of interpretation used confusion matrix method. Based on research result show that (1) the quality parameter of the settlements is the density of the settlements has a medium quality of 120 Ha, the pattern of the building layout has a bad quality of 182 Ha, tree protective settlement has a bad quality of 233 Ha, the road width has bad quality the extent of 207 Ha, the condition of residential road has good quality which is 204 Ha, and the residential location variable has medium quality which is 91 Ha. (2) the distribution of settlement quality in the subdistric Mandiangin Koto Selayan for the medium quality of settlements are having an area of 125 Ha, the quality of bad settlements has an area of 118 Ha. The medium quality of the settlements is the most in the village Kubu Gulai Bancah while the bad quality is the most in the village Campago Guguak Bulek. (3) test image accuracy using confution matrix produce accuracy of image that is 94,73%.

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