scholarly journals A Developmental Work Research (DWR) Study of Team and Organisational Learning at DHL Worldwide Express

1970 ◽  
Author(s):  
Roberta Hill ◽  
Phillip Capper ◽  
Kathryn Hawes ◽  
Ken Wilson
Keyword(s):  
Customer Service ◽  
Complex Environments ◽  
Public Agencies ◽  
Work Activity ◽  
Process Improvements ◽  
Training Systems ◽  
Business Units ◽  
Practical Research ◽  
Developmental Work Research ◽  
The University

The environment in which New Zealand businesses and public agencies operate is volatile, complex and uncertain. Organisations face a wide and competing range of demands. Managers and employees need to collaborate across functions, business units and teams. Practical research approaches are needed to help support them.This paper illustrates how a developmental work research (DWR) approach can support business process improvements and organisational/earning in continuously-changing, complex environments. We present findings from a PGSF study of cross-functional team problem-solving and learning at DHL Worldwide Express in Christchurch between April1997 and June 1998. The study used DWR methods, including analysis of videotaped meetings, developed at the University of Helsinki and the University of California San Diego by Engestrom and his colleagues (1996b).We describe how DWR was used to: analyse a process improvement initiative, or 'problem-trajectory', and how disturbances and tensions within this work activity reveal the underlying contradictions in DHL's operational and training systems; and identify opportunities for comprehensive system innovations that have a marked impact on productivity, efficiency and customer service.

scholarly journals “TORINO 1911” PROJECT: A CONTRIBUTION OF A SLAM-BASED SURVEY TO EXTENSIVE 3D HERITAGE MODELING

2018 ◽  
Vol XLII-2 ◽  
pp. 225-234 ◽  
Author(s):  
F. Chiabrando ◽  
C. Della Coletta ◽  
G. Sammartano ◽  
A. Spanò ◽  
A. Spreafico
Keyword(s):  
3D Model ◽  
Handheld Devices ◽  
Complex Environments ◽  
Existing Structures ◽  
Multi Scale ◽  
Rapid Mapping ◽  
Digital Documentation ◽  
Immersive Visualization ◽  
Interactive Navigation ◽  
The University

In the framework of the digital documentation of complex environments the advanced Geomatics researches offers integrated solution and multi-sensor strategies for the 3D accurate reconstruction of stratified structures and articulated volumes in the heritage domain. The use of handheld devices for rapid mapping, both image- and range-based, can help the production of suitable easy-to use and easy-navigable 3D model for documentation projects. These types of reality-based modelling could support, with their tailored integrated geometric and radiometric aspects, valorisation and communication projects including virtual reconstructions, interactive navigation settings, immersive reality for dissemination purposes and evoking past places and atmospheres. The aim of this research is localized within the “Torino 1911” project, led by the University of San Diego (California) in cooperation with the PoliTo. The entire project is conceived for multi-scale reconstruction of the real and no longer existing structures in the whole park space of more than 400,000&amp;thinsp;m<sup>2</sup>, for a virtual and immersive visualization of the Turin 1911 International “Fabulous Exposition” event, settled in the Valentino Park. Particularly, in the presented research, a 3D metric documentation workflow is proposed and validated in order to integrate the potentialities of LiDAR mapping by handheld SLAM-based device, the ZEB REVO Real Time instrument by GeoSLAM (2017 release), instead of TLS consolidated systems. Starting from these kind of models, the crucial aspects of the trajectories performances in the 3D reconstruction and the radiometric content from imaging approaches are considered, specifically by means of compared use of common DSLR cameras and portable sensors.

The Development Of Education And Training Systems In The Field Of Nanotechnology

2007 ◽  
Vol 4 (6) ◽  
Author(s):  
Beata Poteralska ◽  
Joanna Zielinska ◽  
Adam Mazurkiewicz
Keyword(s):  
The United States ◽  
Education And Training ◽  
Educational Systems ◽  
Doctoral Studies ◽  
Training Systems ◽  
Postgraduate Studies ◽  
Training Courses ◽  
The University ◽  
Methodological Aspects ◽  
And Training

 The potential and educational possibilities within nanotechnology are presented with regard to the university studies, postgraduate studies, doctoral studies and training courses in the selected countries. Special attention is paid to characteristic educational systems, both with regard to the organizational and methodological aspects related to nanotechnology in the United States, Japan and EU countries. Compared to these countries, the situation in Poland within education and training in the field of nanotechnology is characterised.

scholarly journals Customer Service in Influencing Perceptions of New Students and Services of Upt PMB University of Muhammadiyah Sidoarjo

2020 ◽  
Vol 9 (1) ◽  
pp. 33-37
Author(s):  
Ainur Rochmaniah ◽  
Elnika Fajarini
Keyword(s):  
Customer Service ◽  
Educational Institution ◽  
Sampling Technique ◽  
Good Effect ◽  
Educational Institutions ◽  
New Students ◽  
Quantitative Descriptive ◽  
The University ◽  
New Student

As an educational institution, the thing that must be considered is the quality of service. If educational institutions always pay attention to the quality of their services to prospective new students, it will have an impact on the image of the campus which can lead to an increase in the interest of prospective new students who will register at UMSIDA. This study aims to determine the effect of Customer Service on the perceptions of new students and services at UPT New Student Reception at Muhammadiyah University, Sidoarjo. This type of research is quantitative descriptive, the location in this study was at the University of Muhammadiyah Sidoarjo with a sample of 96 respondents taken using the Slovin formula. While the sampling technique is proportional random sampling. Data collection is done by distributing questionnaires and documentation. Data were analyzed by simple linear regression with the help of SPSS 16.0. The results of this study stated that there was a good influence Customer Service (X) on the perception (Y1) of new students by 82.4% and a good effect of Custumer Service on service (Y2) of new students by 81.2% at the UPT of New University Student Admissions Muhammadiyah Sidoarjo.

scholarly journals PROPUESTA DE CREACION DE UN CENTRO DE ATENCION INTEGRAL AL ESTUDIANTE DE LA UNED (CEATIE). PROPOSAL TO CREATE AN INTEGRAL ATTENTION CENTER FOR THE STUDENT OF THE UNED (CEATIE)

2014 ◽  
Vol 5 (1) ◽  
pp. 205-222
Author(s):  
Ariana Gabriela Acón-Matamoros ◽  
Javier Cox-Alvarado
Keyword(s):  
Higher Education ◽  
Customer Service ◽  
Self Assessment ◽  
Quality Of Higher Education ◽  
Quality Feedback ◽  
Higher Education Quality ◽  
The Creation ◽  
The University ◽  
Sistemas De Informacion

Se detalla una propuesta para la creación de un centro de atención integral al estudiante de la Universidad Estatal a Distancia (UNED), que reúna los componentes administrativos y tecnológicos, enfocados en atención al cliente, para brindar una respuesta de calidad a los estudiantes.La importancia de la creación del centro de atención integral al estudiante se describe en el desarrollo de esta investigación, y los beneficios inmediatos para los estudiantes y la universidad.A su vez una mejora en el servicio que se presta al estudiantado, representa el mejoramiento continuo, repercute en la calidad de la educación superior que brinda la universidad a sus estudiantes, apoyado por los sistemas de información con los que se cuenta y los procesos de autoevaluación y acreditación de la UNED.Palabras clave: atención integral, servicio al estudiante, calidad en los servicios, calidad en la educación superior.AbstractA proposal for the creation of the student integral attention for the Universidad Estatal a Distancia (UNED), satisfying the administrative and technological components, focused on customer service to provide quality feedback to students is detailed.The importance of the creation of the student integral attention is described on this research and the immediate benefits for students and the university.At the same time an improvement in the service provided to students, represents the continuous improvement and makes an impact in the quality of higher education that the university provides to its students, supported by the information systems that already exists and the self-assessment and accreditation process of the UNEDKeywords: integral attention, student services, services quality, higher education quality.

scholarly journals Putting student partnership and collaboration centre-stage in a research-led context

2019 ◽  
Vol 3 (1) ◽  
pp. 160-168 ◽  
Author(s):  
Henk Huijser ◽  
James Wilson ◽  
Yao Wu ◽  
Shuang Qiu ◽  
Kangxin Wang ◽  
...  
Keyword(s):  
Poster Presentation ◽  
Undergraduate Research ◽  
Academic Staff ◽  
Research Projects ◽  
Research Experience ◽  
Research Fellowship ◽  
Practical Research ◽  
University Degree ◽  
The University

In this case study, we evaluated the Summer Undergraduate Research Fellowship (SURF) initiative at Xi’an Jiaotong-Liverpool University (XJTLU), an extracurricular programme that focuses on academic staff-student partnerships and collaborations. While not directly integrated into university degree programmes, SURF provides students with the opportunity to develop practical research skills related to knowledge they have acquired in class. Participating students receive an authentic research experience, which involves collaboration on research projects with academic staff. All students are required to present results of their projects at a public poster presentation event organised by the university. This case study is a partnership between Academic Enhancement Centre (AEC) staff, who organize and run SURF, SURF students, and a lecturer (M.B.N. Kouwenhoven), and it presents a reflection on their experiences of the SURF programme, and in particular on the notions of partnership and collaboration and the potential tension between those two concepts.

scholarly journals EFFECTIVENESS OF THE APPLICATION OF TACTICAL TRAINING MODELS OF TENNIS PLAYERS IN THE TRADING SHOTS PHASE AND COMPLETION OF THE POINT

2020 ◽  
Vol 13(62) (2) ◽  
pp. 35-42
Author(s):  
F.C. COLIBĂŞANU ◽  
G. BRANIȘTE
Keyword(s):  
Educational Process ◽  
University Graduates ◽  
Tennis Players ◽  
Training Models ◽  
Important Concern ◽  
Practical Research ◽  
Tactical Training ◽  
The University ◽  
The Relationship

The university graduates’ professional insertion represents an important concern for the beneficiaries of the educational process in the contemporary society. The actuality of the problem increases once with the advantages that the university obtains them by applying mechanisms of evidence of the former students’ employability. We have proposed an experimental-practical research, which addresses the problem of the relationship between the educational offer of the university and the labour market, aiming to improve the quality of the educational process by connecting it to social requirements.

scholarly journals Identifying Contradictions in Science Education Activity Using the Change Laboratory Methodology

2018 ◽  
Vol 8 (2) ◽  
pp. 27
Author(s):  
Athina Christina Kornelaki ◽  
Katerina Plakitsi
Keyword(s):  
Professional Development ◽  
Science Education ◽  
Teaching Science ◽  
Activity System ◽  
Activity Systems ◽  
Cultural Approach ◽  
Education Activity ◽  
Developmental Work Research ◽  
Triangular Model ◽  
The University

The study is based on an implementation of the basic steps of the Change Laboratory methodology (Engeström,Virkkunen, Helle, Pihlaja & Poikela, 1996) at the University of Ioannina. It was derived by a discussion withmaster’s students during a course about science education curricula in pre-school and primary education and theireffectiveness in the current educational system. Students’ engagement in Science Education is a multifaceted andcomplex process. Under a socio-cultural approach it constitutes an activity system which consists of several elementsand as a whole, is interconnected and interacting with more activity systems which interfere in the process. Theelement that connects all the above systems is the shared object which in the case we are studding is theenhancement of teachers’ confidence in teaching science education. The developmental work research methodology(Virkkunen & Newnham, 2013; Engestrom, 2015) was chosen in order the participants to reflect on the currentactivity, to identify the contradictions of the activity and propose solutions forming a new model. Within thisimplementation Engestrom’s triangular model of the Activity system (2001) is deployed and qualitative researchmethods are applied to analyze the content of the CL sessions occurred among participants. The findings of thisstudy attempt to examine the challenges of the participating teachers in teaching science education and how theirconfidence can be enhanced and furthermore, the CL methodology as a tool in professional development.

Education in Cardiopulmonary-Cerebral Resuscitation (CPCR) Using Self-Training Methods

1985 ◽  
Vol 1 (S1) ◽  
pp. 75-82 ◽  
Author(s):  
Paul Berkebile
Keyword(s):  
Training Methods ◽  
Chest Compressions ◽  
Immediate Feedback ◽  
University Of Pittsburgh ◽  
Course Content ◽  
Training Systems ◽  
Research In Education ◽  
External Chest Compressions ◽  
The University ◽  
Pittsburgh Medical

Although there may be international differences in some aspects of CPCR course content, we hope material presented will catalyze research in education with CPCR self-training systems. Historically, self-training in CPCR was first introduced to the University of Pittsburgh medical students in 1971 through a pilot program in a CPR learning laboratory. This training was enhanced by the development of a mobile prototype recording manikin (by Laerdall with immediate feedback via lights indicating correct and incorrect actions in breathing and external chest compressions.

scholarly journals Prospects for creating a digital service E-Lean-Hub in a lean university model

2020 ◽  
Vol 159 ◽  
pp. 09004
Author(s):  
Irina Maslova ◽  
Rasulya Aetdinova ◽  
Aleksandr Koskin ◽  
Kristina Dudina
Keyword(s):  
Business Management ◽  
Quality Of Education ◽  
Effective Management ◽  
Small Cities ◽  
Non Profit ◽  
Digital Service ◽  
Business Units ◽  
The University ◽  
Foreign Universities

Modern universities are small cities. They have libraries, sports complexes, swimming pools, dormitories, catering, auditoriums, payment centres, and payment terminals. There are residents in them - students, teachers and employees, there are guests - applicants, parents, employers, and partners. In order to let all these work, the proper and effective management system is to be developed. Each resident and guest of the university should have an appropriate access to the resources and services according to their role. The development of digital technologies in a single university is not yet an indicator of quality of education since such technologies are just a tool. Universities are implementing a non-profit mission, but processes are becoming more and more business units, which involves the use of business management technologies in education to increase its effectiveness in the digital economy. In order to learn how to use it in a most effective way, experience of the foreign universities where such a model is already well applied and developed is crucial. In this regard, the article considers the mechanism of implementation of this system.

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