scholarly journals Institutional change processes in national tourism administrations: the case of Servicio Nacional de Turismo, Chile

2021 ◽  
Author(s):  
◽  
César Alejandro Guala Catalán

<p>Three decades after the creation of the Chilean national tourism administration – the Servicio Nacional de Turismo (Sernatur) – the government initiated a process of institutional change. In 2007, a bill was submitted to Parliament and in 2010 the bill was enacted (Act 20423). Act 20423 replaced the existing national tourism administration (NTA) with a new set of public organisations performing various roles in tourism. The act not only created a new structure but also modified the allocation of roles in tourism to different agencies thereby creating a new public institutional framework for tourism in Chile.  Although changes like those occurring in Chile have attracted some attention, such research tends to lack a broad perspective and fails to consider how and why processes of change occur and how changes in the general environment impact on the process. In order to address this broad perspective, this thesis concentrates on three research questions: what was the process that led to the creation of the new Chilean institutional framework for tourism, what were the factors that influenced and shaped the process, and how and why did the process and the factors influence the outcomes of the process. In this way, this research aims to provide a better understanding of how and why NTAs change over time.  To address this problem, a conceptual framework is developed from three separate bodies of literature: tourism organisations, the administration of the public sector, and tourism policymaking. The framework illustrates two critical aspects to investigate a process of change in NTAs: a spatial scale and a temporal scale. The first scale shows that the process of change occurs in, and is influenced by, a broad context composed of two sub-systems and multiple interrelated organisations. The second scale presents the process of change over time and shows that changes in the environmental conditions also influence the process.  The process of change and the influence of contextual factors are examined using an in-depth analysis of the relevant documentation. This method is complemented by in-depth semi-structured interviews with multiple stakeholders. In order to address the various aspects of the conceptual framework, a multi-phase approach is also adopted for the analysis of the data.  The research reveals that in democratic countries like Chile, institutional change occurs in the context of a legislative process. Three policy stages are suggested to operationalise the process: pre-legislative, policy window, and legislative. In each of these stages there are several components of a policy process: evaluations, agendas, formulation, decision making, and implementation. During the process of change these components overlap and a division into consecutive phases as proposed by the Policy Cycle Model cannot be operationalised. The thesis also shows that the process is influenced and shaped by several factors arising from environmental conditions and evaluation reports. Environmental conditions directly impact on the process and shape the focus and outcomes of evaluation reports. In turn, evaluation reports impact on the process by shaping the proposals discussed during the policy stages. This also challenges the Policy Cycle Model on the ground that evaluations are not part of a single phase and that these evaluations play different roles during the policy process. Finally, this thesis suggests that the outcomes of a process of institutional change in tourism are influenced by both the environmental conditions and the features of the process (consultation, participation, agreement, disagreement, power, negotiation, and acceptance). Variations in the environmental conditions influence the features of the policy process and in turn, changes in these features directly impact the outcomes of the process.  In summary, the analysis of the Chilean case reveals that processes of change in NTAs are directly influenced by the general environment in which these processes occur. This suggests that these processes are not isolated developments and therefore the general environment strongly influences the features and outcomes of the process. Hence, investigating the influence of these conditions is critical to explain how a process of change occurs and why particular outcomes result from the process. Variations in the environmental conditions impact on the features of the policy process so that changes in these features directly shape the outcomes of the process.</p>

2021 ◽  
Author(s):  
◽  
César Alejandro Guala Catalán

<p>Three decades after the creation of the Chilean national tourism administration – the Servicio Nacional de Turismo (Sernatur) – the government initiated a process of institutional change. In 2007, a bill was submitted to Parliament and in 2010 the bill was enacted (Act 20423). Act 20423 replaced the existing national tourism administration (NTA) with a new set of public organisations performing various roles in tourism. The act not only created a new structure but also modified the allocation of roles in tourism to different agencies thereby creating a new public institutional framework for tourism in Chile.  Although changes like those occurring in Chile have attracted some attention, such research tends to lack a broad perspective and fails to consider how and why processes of change occur and how changes in the general environment impact on the process. In order to address this broad perspective, this thesis concentrates on three research questions: what was the process that led to the creation of the new Chilean institutional framework for tourism, what were the factors that influenced and shaped the process, and how and why did the process and the factors influence the outcomes of the process. In this way, this research aims to provide a better understanding of how and why NTAs change over time.  To address this problem, a conceptual framework is developed from three separate bodies of literature: tourism organisations, the administration of the public sector, and tourism policymaking. The framework illustrates two critical aspects to investigate a process of change in NTAs: a spatial scale and a temporal scale. The first scale shows that the process of change occurs in, and is influenced by, a broad context composed of two sub-systems and multiple interrelated organisations. The second scale presents the process of change over time and shows that changes in the environmental conditions also influence the process.  The process of change and the influence of contextual factors are examined using an in-depth analysis of the relevant documentation. This method is complemented by in-depth semi-structured interviews with multiple stakeholders. In order to address the various aspects of the conceptual framework, a multi-phase approach is also adopted for the analysis of the data.  The research reveals that in democratic countries like Chile, institutional change occurs in the context of a legislative process. Three policy stages are suggested to operationalise the process: pre-legislative, policy window, and legislative. In each of these stages there are several components of a policy process: evaluations, agendas, formulation, decision making, and implementation. During the process of change these components overlap and a division into consecutive phases as proposed by the Policy Cycle Model cannot be operationalised. The thesis also shows that the process is influenced and shaped by several factors arising from environmental conditions and evaluation reports. Environmental conditions directly impact on the process and shape the focus and outcomes of evaluation reports. In turn, evaluation reports impact on the process by shaping the proposals discussed during the policy stages. This also challenges the Policy Cycle Model on the ground that evaluations are not part of a single phase and that these evaluations play different roles during the policy process. Finally, this thesis suggests that the outcomes of a process of institutional change in tourism are influenced by both the environmental conditions and the features of the process (consultation, participation, agreement, disagreement, power, negotiation, and acceptance). Variations in the environmental conditions influence the features of the policy process and in turn, changes in these features directly impact the outcomes of the process.  In summary, the analysis of the Chilean case reveals that processes of change in NTAs are directly influenced by the general environment in which these processes occur. This suggests that these processes are not isolated developments and therefore the general environment strongly influences the features and outcomes of the process. Hence, investigating the influence of these conditions is critical to explain how a process of change occurs and why particular outcomes result from the process. Variations in the environmental conditions impact on the features of the policy process so that changes in these features directly shape the outcomes of the process.</p>


2016 ◽  
Vol 53 (1) ◽  
pp. 84-100 ◽  
Author(s):  
Julie Borgers ◽  
Maja Pilgaard ◽  
Bart Vanreusel ◽  
Jeroen Scheerder

The aim of this paper is to gain conceptual understanding of changes in leisure-time sports participation (LTSP) as an issue of institutional change. The study is elaborated in the LTSP research context of Flanders (Belgium) and Denmark. Data originate from the Flemish Household Study on Sports Participation (1969, 1979, 1989, 1999, 2009), Danish National Surveys on Sports Participation (1964, 1975, 1993, 1998, 2007, 2011) and the Flemish Participation Survey on Culture, Youth, Sports and Media (2009). A theoretical framework on institutional change is outlined to frame developments in the organisation of LTSP. Next, empirical evidence on changes in LTSP is presented based on time-trend observations and an in-depth analysis of profiles of participants in different organisational settings. The developments seem to reflect post-modern and post-materialist values that are linked to the theory of institutional change. The final part of the paper links changes in leisure-time sports participation to institutional theory in a conceptual framework of ‘greedy’ and ‘light’ institutions. The dynamic character of the framework suggests that both processes of deinstitutionalisation and reinstitutionalisation occur in the field of LTSP. The interpretation of institutional logics related to processes of change may inspire LTSP research from different perspectives.


Author(s):  
Francesca De Palo

<p class="MsoNormalCxSpFirst" style="line-height: 200%; margin: auto -0.05pt auto auto; mso-add-space: auto; tab-stops: 36.0pt 481.9pt;"><span style="line-height: 200%; font-size: 12pt; mso-ansi-language: EN-US;" lang="EN-US"><span style="font-family: Times New Roman;">The Therapeutic Cycle Model (TCM), through the computer analysis of the verbal interactions during treatment sessions, helps the therapist<span style="mso-spacerun: yes;">&nbsp; </span>to analyze over time the processes taking place in the context of both individual and group therapies. To date, there is extensive literature on the application of this model to psychotherapy with adults, however, a poorly explored area is the study of the therapeutic process in the context of group interventions in childhood. This paper aims to study the processes of change within a group therapy with children through an analysis of the narratives of each component according to the theoretical perspective of TCM.</span></span></p>


Author(s):  
Francesca De Palo ◽  
Laura Bonalume ◽  
Alessandra Simonelli

The Mergenthaler’s Therapeutic Cycle Model (TCM) through computer analysis of verbal interactions of treatment sessions it is a methodology that helps to analyze over time the processes taking place in the context of both individual and group therapies. To date, there is extensive literature on the application of this model to a psychotherapy with adults; however, a poorly explored area is the study of the therapeutic process in the context of group interventions in childhood. This paper aims to study the processes of change within a group therapy with children from an analysis of the narratives of each component according to the theoretical perspective of TCM. The first results show a good use of the TCM in order to analyze the children speech in the course of the therapy, but it need further researches with the objective to create a specific vocabulary for the children language.


2012 ◽  
Vol 10 (2) ◽  
pp. 163-177
Author(s):  
Abdullah Manshur

Public policy is a decision to deal with a particular problem situation, that identifies the objectives, principles, ways, and means to achieve them. The ability and understanding of policy makers in the policy-making process is very important for the realization of public policy of rapid, accurate and adequate. The product to suit the needs of the public policy, public participation in the policy process is needed in the policy cycle, from policy formulation to policy evaluation. This paper attempts to review the importance of community participation and other forms of public participation in the policy process, in particular, policy areas.


Author(s):  
Telesca Giuseppe

The ambition of this book is to combine different bodies of scholarship that in the past have been interested in (1) providing social/structural analysis of financial elites, (2) measuring their influence, or (3) exploring their degree of persistence/circulation. The final goal of the volume is to investigate the adjustment of financial elites to institutional change, and to assess financial elites’ contribution to institutional change. To reach this goal, the nine chapters of the book introduced here look at financial elites’ role in different European societies and markets over time, and provide historical comparisons and country and cross-country analysis of their adaptation and contribution to the transformation of the national and international regulatory/cultural context in the wake of a crisis or in a longer term perspective.


Author(s):  
Sarah Paterson

This book is concerned with the way in which forces of change, from the fields of finance and non-financial corporates, cause participants in the corporate reorganization process to adapt the ways in which they mobilize corporate reorganization law. It argues that scholars, practitioners, judges, and the legislature must all take care to connect their conceptual frameworks to the specific adaptations which emerge from this process of change. It further argues that this need to connect theoretical and policy concepts with practical adaptations has posed particular challenges when US corporate reorganization law has been under examination in the decade since the financial crisis. At the same time, the book suggests that English scholars, practitioners, judges, and the legislature have been more successful, over the course of the past ten years, in choosing concepts to frame their analysis which are sensitive to the ways in which corporate reorganization law is currently used. Nonetheless, it suggests that new problems may be on the horizon for English corporate reorganization lawyers in adapting their conceptual framework in the decades to come.


2020 ◽  
Vol 98 (Supplement_3) ◽  
pp. 54-55
Author(s):  
Leigh Ruckman ◽  
Stacie Gould ◽  
John Patience

Abstract Mycotoxins may not be an issue every year, but the proper environmental conditions can cause a spike in contaminated grains and cause severe economic impact on pork producers. The objective of this study was to determine the effect of naturally occurring infections of deoxynivalenol, zearalenone and fumonisins (DZF) on growth performance and carcass parameters in grow/finish pigs. One hundred pigs (BW 34.0 ± 0.9 kg; L337 × Camborough, PIC, Hendersonville, TN) were randomly assigned to 1 of 2 dietary treatments with 10 split-sex pens/treatment. The control diet (CTL) contained low levels of DZF and the CTL+DFZ diet contained high levels of DZF. Diets were fed in 4 phases over the 126-d experiment period. The CTL diet contained 1.6, 1.6, 1.8 and 1.2 mg deoxynivalenol/kg and CTL+DZF contained 9.2, 6.9, 5.8 and 3.8 mg deoxynivalenol/kg in the 4 diet phases, respectively. The CTL contained 0.30, 0.32, 0.51 and 0.32 mg zearalenone/kg and 0.7, 0.8, 0.8 and 0.9 mg total fumonisins/kg; CTL+DFZ contained 0.59, 0.72, 0.86 and 0.57 mg zearalenone/kg and 1.0, 1.1, 1.2 and 0.9 mg total fumonisins/kg for phases one through four, respectively. Data were analyzed using PROC MIXED of SAS (9.4) with treatment, sex, and their interaction as fixed effects. Compared to CTL, feeding CTL+DFZ decreased final BW (130.3 vs 120.5 kg; P&lt; 0.001), ADG (0.95 vs 0.79 kg/d; P&lt; 0.001), ADFI (2.73 vs 2.49 kg/d; P=0.016), and G:F (0.35 vs 0.32; P=0.043). Feeding CTL+DFZ decreased HCW (92.3 vs 89.4 kg; P=0.024) and increased dressing percentage (70.9 vs 74.3%; P=0.009) and tended to reduce loin depth (7.0 vs 6.8 cm; P=0.057) compared to CTL. Diet did not affect backfat depth or lean percentage (P &gt;0.10). In conclusion, diets naturally contaminated with multiple mycotoxins reduced growth performance and adversely affected carcass parameters; pigs did not adapt over time to the mycotoxins.


2021 ◽  
pp. 002205742199185
Author(s):  
Jessica Henderson

The author develops a conceptual framework that defines characteristics of critically conscious institutions and proposes their effectiveness in the promotion and strengthening of resilience in black students. Black students’ development within an anti-black society is framed as a sustained and continuous adversity, and this article expands the critical consciousness conversation by shifting the focus from changes in student characteristics to institutional change, mirroring the shift in resilience literature from a critique of individuals’ characteristics to a critique of the interactions between individuals and the proximal and distal environments with which they engage.


Author(s):  
Wenceslao Unanue ◽  
Eduardo Barros ◽  
Marcos Gómez

A growing body of research conducted in general life settings has found positive associations between happiness and prosocial behavior. Unfortunately, equivalent studies in the workplace are lacking. Organizational citizenship behaviors (OCBs), the prosocial behaviors at work, have not been properly studied in relation to happiness, despite the positive consequences of both constructs for workers and companies. In response, our research aims to better understand this relationship from several angles. First, using a three-wave longitudinal design, we explored how OCBs and happiness are related to each other over time. Second, happiness was measured from a broad perspective, and three conceptualizations were adopted: the hedonic (e.g., positive affect and life satisfaction), the eudaimonic (e.g., relatedness and autonomy), and the flourishing (e.g., meaning and engagement) approaches. Thus, not only the prospective link between OCBs and happiness was tested, but it was also explored using the three models of happiness previously mentioned. Third, we conducted this longitudinal design in a less typical sample than previous research (i.e., Chile). We found results that supported our main hypotheses: (1) OCBs are prospective positive predictors of hedonic happiness, eudaimonic happiness, and flourishing; (2) the three models of happiness also prospectively predict OCBs. Our findings suggest that OCBs foster a broad range of happiness facets, which in turn fosters back the emergence of more OCBs, leading to a virtuous circle of prosociality and well-being in the workplace. This positive spiral benefits not only workers’ quality of life, but also organizations’ profitability and sustainability. Theoretical and applied implications for the field of Positive Organizational Psychology are discussed.


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