Evaluation of Governance and Management of Information Technology Services Using Cobit 2019 and ITIL 4

2020 ◽  
Vol 4 (4) ◽  
pp. 764-774
Author(s):  
Erika Nachrowi ◽  
Yani Nurhadryani ◽  
Heru Sukoco
Keyword(s):  
User Satisfaction ◽  
Design Factor ◽  
It Capability ◽  
Information Technology Services ◽  
Technology Services ◽  
Directorate General ◽  
Level 3 ◽  
Level 2 ◽  
Capability Level ◽  
Process Level

The implementation of E-government evaluation is already a necessity to know the level of process of governance and management of service and provide improvement suggestions for quality improvement. Evaluation of the governance and management of services at the Directorate Institutional, Directorate General of Higher Education using the COBIT 2019, by measuring the capability process level based on the design factor which recommends improvement priorities in the 11 domain COBIT 2019 and the level of user satisfaction of service applications using the E-govqual model. IT capability level assessment results have 3 levels 0 processes or no existing approaches, 6 levels 1 processes or incomplete approaches, 1 level 2 process or initial approach fulfils the intent of the practice area and 1 Process level 3 or achievement of objectives is much more organized. Service Satisfaction rate measurement get 3 criteria in Quadrant A or priority improvement, 13 criteria in quadrant B or maintained, 12 criteria in quadrant C or less priority and 3 criteria in Quadrant D or less expected. Repair recommendations are compiled based on the SWOT model, referring to COBIT 2019 and ITIL 4. The results of the recommendation include increased competency of human resources and integrate services with PDDIKTI.

scholarly journals Audit Sistem Pendataan Keluarga Menggunakan Pendekatan Framework COBIT 5 Pada Domain DSS (Studi Kasus: BKKBN Propinsi Jawa Barat)

Teknika ◽  
2021 ◽  
Vol 10 (1) ◽  
pp. 78-87
Author(s):  
Angga Maulana Nurhuda ◽  
Ervan Philipus ◽  
Ivan Gunawan
Keyword(s):  
Level 3 ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Peran sistem pendataan keluarga dalam rangka mendukung pencapaian program BANGGAKENCANA pada BKKBN Propinsi Jawa Barat adalah untuk menyediakan data dasar sebagai perencanaan strategis, peta kerja, maupun pemetaan mekanisme operasional menjadi krusial untuk menopang keberhasilan program. Untuk memastikan delivery produk, layanan, dan dukungan yang dihasilkan perlu dilakukan evaluasi sehingga dapat menghasilkan tata kelola sistem pendataan keluarga yang lebih optimal. Penelitian ini bertujuan untuk memperoleh ukuran capability level proses TI saat ini kemudian dibandingkan dengan yang diharapkan sehingga dapat diperoleh kesenjangan guna penyusunan rekomendasi yang dapat diimplementasikan pada Siklus Sistem Pendataan Keluarga Tahun 2021 dengan menggunakan kerangka kerja COBIT 5. Data yang diperoleh bersumber dari responden yang berwenang dan kompeten berdasarkan pemetaan diagram RACI pada COBIT 5. Dari hasil penelitian, diketahui bahwa dari 6 proses terpilih pada domain DSS terdapat 4 proses yang mencapai level 1 (performed) dan 2 proses yang berhasil mencapai level 2 (managed process). Tingkat kemampuan manajemen TI yang diharapkan berada pada level 3 sehingga GAP muncul di semua domain yang bermakna saat ini organisasi belum sepenuhnya mengimplementasikan proses yang ditetapkan untuk mencapai tujuan proses. Dari seluruh rangkaian penelitian tersebut dapat disimpulkan bahwa diperoleh nilai level kapabilitas sebesar 1,33 dan terdapat GAP sebesar 1,67 untuk mencapai level yang diharapkan. Dalam penelitian ini disampaikan rekomendasi untuk meningkatkan kapabilitas proses sehingga BKKBN Propinsi Jawa Barat dapat mencapai tingkat kapabilitas yang diharapkan.

CMMI Implementation and Results

2015 ◽  
pp. 48-63 ◽  
Author(s):  
Marco Liberato ◽  
João Varajão ◽  
Paulo Martins
Keyword(s):  
Software Development ◽  
Quality Standards ◽  
Model Integration ◽  
Maturity Model ◽  
High Quality ◽  
Capability Maturity ◽  
Information Technology Services ◽  
Technology Services ◽  
Development Processes ◽  
Level 2

Companies focus on software development in order to survive in a highly competitive world. They not only need to keep up to date with the changes that are occurring in their environment, but they also need to assure the effectiveness of their processes. One way to do that is pursuing high quality standards by continuously improving the development processes. In this chapter, the authors describe the project of CMMI (Capability Maturity Model Integration) implementation in a software company specialized in information technology services for banking. The project was initiated with the aim of optimizing the software development process. Throughout the chapter, various aspects of the project are covered, such as the actions taken to implement the CMMI maturity level 2, the tools used to support the implementation, and the obtained results. These are useful and could serve as a reference basis for companies that consider the implementation of a maturity model.

Evaluasi Tata Kelola Teknologi Informasi Menggunakan COBIT 5 (Studi Kasus: Direktorat Jenderal Sumber Daya Air Kementerian Pekerjaan Umum dan Perumahan Rakyat RI)

2020 ◽  
Vol 3 (2) ◽  
pp. 113-118
Author(s):  
Richardy Affan Sojuangon Siregar
Keyword(s):  
Good Governance ◽  
Assessment Model ◽  
Resource Optimization ◽  
Process Assessment ◽  
Predictable Process ◽  
Level 3 ◽  
Level 2 ◽  
Capability Level

Teknologi Informasi (TI) merupakan bagian yang tak terpisahkan dari upaya penerapan good governance sebagai langkah instansi dalam mencapai tujuan yang diharapkan. Direktorat Jenderal Sumber Daya Air (Ditjen SDA) sendiri memiliki kebijakan umum yang tertera pada Rencana Strategis 2015 – 2019 Ditjen SDA,  yaitu penataan dan penguatan sistem pengelolaan data dan informasi sumber daya air dilakukan secara terencana dan dikelola secara berkesinambungan dalam rangka pelayanan data dan informasi, baik ke dalam maupun ke luar Ditjen SDA. Fungsi pengelolaan teknologi informasi pada Ditjen SDA sendiri di lakukan oleh Subdirektorat Sistem Informasi dan Data (Subdit SISDA). Diketahui masih terdapat masalah dalam pengelolaan tata kelola TI oleh Subdit SISDA yaitu, kurang optimalnya pegawai dalam penggunaan TI dan juga kurangnya ketersedian informasi pada beberapa Aplikasi SISDA. Maka, perlu dilakukan suatu evaluasi tata kelola TI. Dalam penelitian ini menggunakan framework COBIT 5 dengan PAM (Process Assessment Model). Penelitian ini berfokus pada proses EDM04 (Ensure Resource Optimization) dan BAI04 (Manage Availablity and Capacity). Tujuan penelitian ini mengetahui capability level kondisi saat ini (as-is) dan kondisi yang di harapkan (to-be), kesenjangan (gap), serta memberikan rekomendasi pada Subdit SISDA. Hasil dari penelitian ini menunjukan kondisi saat ini proses EDM04 berada pada level 3 (Established Process) dan kondisi yang diharapkan berada pada level 5 (Optimising Process). Kemudian kondisi saat ini proses BAI04 berada pada level 2 (Managed Process) dan kondisi yang diharapkan berada pada level 4 (Predictable Process). Berdasarkan hasil tersebut, diketahui bahwa masing-masing proses memiliki gaps sebesar 2 antara as-is dan to-be, sehingga Subdit SISDA pada proses EDM04 direkomendasikan agar terlebih dahulu melakukan pelaksanaan aktivitas dan pemenuhan proses atribut work product pada level 4 (Predictable Process dan juga pada proses BAI04 direkomendasikan agar terlebih dahulu melakukan pelaksanaan aktivitas dan pemenuhan proses atribut work product pada level 3 (Established Process) sebagai solusi dari permasalahan yang ditemukan.

scholarly journals Pengukuran Kapabilitas Tata Kelola TI Sistem Informasi Tiras dan Transaksi Bahan Ajar Universitas Terbuka Menggunakan Cobit 5

2021 ◽  
Vol 8 (5) ◽  
pp. 965
Author(s):  
Denisha Trihapningsari ◽  
Dewi Agushinta R. ◽  
Lintang Yuniar Banowosari
Keyword(s):  
Information System ◽  
Best Practices ◽  
It Governance ◽  
Process Capability ◽  
Teaching Material ◽  
It Service ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level ◽  
Process Level

<p>Layanan bahan ajar Universitas Terbuka (UT) menerapkan Sistem Informasi Tiras dan Transaksi Bahan Ajar (SITTA) yang dalam prosesnya ditemui masalah terkait operasional dan optimalisasi Teknologi Informasi. Oleh sebab itu evaluasi perlu dilakukan untuk mengetahui sejauh mana sistem telah memenuhi kebutuhan organisasi tata kelola TI. Sebelumnya sistem belum pernah dievaluasi menggunakan mekanisme kontrol audit sistem informasi dengan <em>framework </em>COBIT 5. Penelitian ini bertujuan untuk mengukur tingkat kapabilitas tata kelola TI SITTA menggunakan <em>framework </em>COBIT 5. Fokus evaluasi pada sistem ini yaitu terkait manajemen layanan TI sehingga disepakati untuk mengevaluasi domain proses EDM01, EDM04, DSS01, DSS02, dan DSS03. Hasil penelitian diperoleh kapabilitas proses EDM01, EDM04, dan DSS01 saat ini berada di level <em>performed process</em> (level 1), proses DSS02 dan DSS03 berada di level <em>managed process</em> (level 2). Capaian tingkat kapabilitas yang diharapkan manajemen untuk proses yang dievaluasi tersebut yaitu level <em>optimizing process</em><em> </em>(level 5). Hal inimenunjukkan bahwa organisasi belum sepenuhnya menerapkan beberapa <em>best practices </em>untuk tujuan proses yang dievaluasi, meski telah ada standar layanan tata kelola TI namun belum dapat diimplementasikan secara maksimal. Rekomendasi aktivitas kebijakan tata kelola layanan TI yang diperoleh dari penelitian ini diharapkan menjadi referensi prosedur <em>monitoring</em> dan pengukuran kemampuan TI di layanan bahan ajar UT yang lebih bersifat efektif dan implementatif. Penelitian ini menghasilkan pengukuran tingkat kapabilitas proses TI pada COBIT 5 domain terpilih, analisis kondisi organisasi untuk capaian tingkat kapabilitas proses, kriteria prioritas perbaikan, dan rekomendasi perbaikan untuk tiap proses agar dapat mencapai level kapabilitas <em>optimizing process </em>(level 5) di kemudian hari.</p><p> </p><p><em><strong>Abstract</strong></em></p><p><em><em>The Open University (UT) teaching material service implements the Information System for Learning Materials and Transactions (SITTA) which in the process encountered problems related to the operation and optimization of Information Technology. Therefore, it is necessary to evaluate to determine the extent to which the system has met the needs of the IT governance organization. The SITTA system had never been evaluated before using an information system audit control mechanism with the COBIT 5 framework. This study aims to measure the level of SITTA IT governance capabilities using the COBIT 5 framework. The focus of evaluation on the system is related to IT service management so it was agreed to evaluate the domain of the EDM01, EDM04, DSS01, DSS02, and DSS03 processes. The results showed that the capabilities of the EDM01, EDM04, and DSS01 processes are currently at the performed process level (level 1), while the DSS02 and DSS03 processes are at the managed process level (level 2). The achievement of the capability level is expected by management for the process being evaluated is the optimizing process level (level 5). It can be shown that the organization has not fully implemented some best practices for the process being evaluated, even there are already IT governance service standards but it has not been implemented optimally. The recommendations for IT service governance policy activities obtained from this study are expected to become a reference for monitoring procedures and measuring IT capabilities in UT teaching material services that are more effective and implemented. This research produces measurement of IT process capability level in selected COBIT 5 domains, analysis of organizational conditions to achieve process </em></em><em>capability level, improvement priority criteria, and recommendations for improvement for each process to achieve optimizing process capability level (level 5) in the near future</em><em>.</em></p>

CMMI Implementation and Results

2016 ◽  
pp. 958-974
Author(s):  
Marco Liberato ◽  
João Varajão ◽  
Paulo Martins
Keyword(s):  
Software Development ◽  
Quality Standards ◽  
Model Integration ◽  
Maturity Model ◽  
High Quality ◽  
Capability Maturity ◽  
Information Technology Services ◽  
Technology Services ◽  
Development Processes ◽  
Level 2

Companies focus on software development in order to survive in a highly competitive world. They not only need to keep up to date with the changes that are occurring in their environment, but they also need to assure the effectiveness of their processes. One way to do that is pursuing high quality standards by continuously improving the development processes. In this chapter, the authors describe the project of CMMI (Capability Maturity Model Integration) implementation in a software company specialized in information technology services for banking. The project was initiated with the aim of optimizing the software development process. Throughout the chapter, various aspects of the project are covered, such as the actions taken to implement the CMMI maturity level 2, the tools used to support the implementation, and the obtained results. These are useful and could serve as a reference basis for companies that consider the implementation of a maturity model.

scholarly journals Implementation of Information Technology Governance Based on CoBIT Framework 5. Case Study: Bureau of Information Systems & Technology-Buddhi Dharma University

Tech-E ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 43
Author(s):  
Riki Riki
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Business Development ◽  
Current Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 3 ◽  
Level 2 ◽  
Capability Level

The purpose of writing, to determine the level of capability in the Bureau of Information Systems & Technology at Buddhi Dharma University. Analyzing the achievement of its capability level and assisting BSTI in implementing international standardized IT governance. The methodology used is the CoBIT 5 framework as a measure of capability level guidance. The result is that the current level of BSTI capability is 2.027 which means at level 2 (managed process), the standard is at level 3. Conclusion that BSTI has been managed and implemented correctly, although the achievement of the level of capability is still in the middle position due to the lack of competition that forced Buddhi Dharma University to do business development.

scholarly journals The codification of hazard and its impact on the hazard versus risk controversy

2021 ◽  
Author(s):  
John E. Doe ◽  
Alan R. Boobis ◽  
Samuel M. Cohen ◽  
Vicki L. Dellarco ◽  
Penelope A. Fenner-Crisp ◽  
...  
Keyword(s):  
Full Range ◽  
Reproductive Toxicity ◽  
Management Options ◽  
Level 3 ◽  
Hazard And Risk ◽  
Hazard Assessments ◽  
Level 1 ◽  
Level 2 ◽  
Process Level ◽  
Versus Risk

AbstractThe long running controversy about the relative merits of hazard-based versus risk-based approaches has been investigated. There are three levels of hazard codification: level 1 divides chemicals into dichotomous bands of hazardous and non-hazardous; level 2 divides chemicals into bands of hazard based on severity and/or potency; and level 3 places each chemical on a continuum of hazard based on severity and/or potency. Any system which imposes compartments onto a continuum will give rise to issues at the boundaries, especially with only two compartments. Level 1 schemes are only justifiable if there is no variation in severity, or potency or if there is no threshold. This is the assumption implicit in GHS/EU classification for carcinogenicity, reproductive toxicity and mutagenicity. However, this assumption has been challenged. Codification level 2 hazard assessments offer a range of choices and reduce the built-in conflict inherent in the level 1 process. Level 3 assessments allow a full range of choices between the extremes and reduce the built-in conflict even more. The underlying reason for the controversy between hazard and risk is the use of level 1 hazard codification schemes in situations where there are ranges of severity and potency which require the use of level 2 or level 3 hazard codification. There is not a major difference between level 2 and level 3 codification, and they can both be used to select appropriate risk management options. Existing level 1 codification schemes should be reviewed and developed into level 2 schemes where appropriate.

Evaluasi Penyelarasan Strategi Teknologi Informasi dan Strategi Bisnis di PT X Menggunakan Kerangka Kerja COBIT 5.0

2018 ◽  
Vol 8 (2) ◽  
pp. 81-86
Author(s):  
Wella Wella ◽  
Andreas Febrianus Tanujaya
Keyword(s):  
Human Resources ◽  
Enterprise Architecture ◽  
It Management ◽  
Management Framework ◽  
Governance Framework ◽  
Requirements Definition ◽  
Level 3 ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Pemanfaatan TI sangat penting untuk penyampaian strategi dan visi utama bisnis sehingga mendukung aktivitas organisasi. PT X merupakan sebuah perusahaan yang bergerak di bidang plantation. PT X berkeinginan untuk mengetahui tingkat kapabilitas tata kelola TI mereka. Penelitian ini menggunakan framework COBIT 5.0 dan Capability Level. Proses yang akan diuji adalah Ensure Governance Framework Setting and Maintenance, Ensure Benefits Delivery, Manage the IT Management Framework, Manage Strategy, Manage Enterprise Architecture, Manage Portfolio, Manage Human Resources, Manage Relationship, Manage Programs and Projects, dan Manage Requirements Definition. Target yang ingin dicapai oleh PT X adalah pada level 3 untuk proses Manage Strategy, sedangkan untuk proses yang lain ditargetkan pada level 2. Namun, hasil yang didapatkan tidak sesuai dengan ekspektasi yaitu Ensure Governance Framework Setting and Maintenance, Ensure Benefits Delivery, Manage the IT Management Framework, Manage Enterprise Architecture, Manage Portofolio, Manage Programmes and Projects, dan Manage Requirements Definition berhenti pada level 1. Sedangkan Manage Strategy, Manage Human Resources dan Manage Relationship berhenti pada level 2. Sehingga perusahaan masih harus melakukan perbaikan berdasarkan rekomendasi yang diberikan yang mendasar pada framework COBIT5.0. Kata kunci—Capability Level, COBIT 5.0, IT Framework, IT Governance.

scholarly journals Evaluasi Tata Kelola Teknologi Informasi (TI) pada Pengembangan Aplikasi dan Data Menggunakan Framework COBIT 5 dan ISO/IEC 38500:2008 (Studi Kasus)

2021 ◽  
Vol 2 (2) ◽  
Author(s):  
Suhartini Setia Ningsih ◽  
Fitroh Fitroh ◽  
Suci Ratnawati
Keyword(s):  
Resource Management ◽  
Assessment Model ◽  
Process Assessment ◽  
Level 3 ◽  
Level 2 ◽  
Capability Level

Seksi Pengembangan Aplikasi dan Data (PAD) merupakan Sub Bagian Bidang E-Government DISKOMINFO Kabupaten Bogor yang memiliki tugas memantau kegiatan pengembangan sistem. Dalam pelaksanaannya seksi PAD memiliki permasalahan terkait kompetensi pegawai yang belum mencapai standar dalam pengembangan sistem (aplikasi) serta belum terlaksananya PERBUB No.11 Tahun 2015 tentang pelaksanaan dan pengembangan sistem. Oleh karena itu, peneliti melakukan evaluasi menggunakan framework COBIT 5 dan ISO/IEC 38500. Penelitian ini menggunakan Process Assessment Model (PAM) dengan skala Guttman untuk mengetahui hasil dan capability level. Fokus domain yang digunakan adalah EDM04 Ensure Resource Management dan MEA01 Monitor, Evaluate and Assess Performance and Conformance. Hasil dan capability level untuk kondisi saat ini (as is) adalah level 2 Managed Process dengan nilai 2,38. Sedangkan, untuk kondisi yang diharapkan (to be) berada pada level 3 Established Process dengan nilai 3,00 sehingga memiliki gap sebesar 0,62 yang kemudian dibuatkan rekomendasi perbaikan berdasarkan aktivitas yang dimiliki ISO/IEC 38500.

Historical text archives and prosopography: the COEL database system

1998 ◽  
Vol 10 (1-3) ◽  
pp. 57-72 ◽  
Author(s):  
K. S. B. Keats-Rohan
Keyword(s):  
Research Tool ◽  
Direct Access ◽  
Specific Situation ◽  
Core Data ◽  
Secondary Sources ◽  
The Core ◽  
Level 3 ◽  
Full Discussion ◽  
Available Information ◽  
Level 2

The COEL database and database software, a combined reference and research tool created by historians for historians, is presented here through Screenshots illustrating the underlying theoretical model and the specific situation to which that has been applied. The key emphases are upon data integrity, and the historian's role in interpreting and manipulating what is often contentious data. From a corpus of sources (Level 1) certain core data are extracted for separate treatment at an interpretive level (Level 3), based upon a master list of the core data (Level 2). The core data are interdependent: each record in Level 2 is of interest in itself; and it either could or should be associated with an(other) record(s) as a specific entity. Sometimes the sources are ambiguous and the association is contentious, necessitating a probabilty-coding approach. The entities created by the association process can then be treated at a commentary level, introducing material external to the database, whether primary or secondary sources. A full discussion of the difficulties is provided within a synthesis of available information on the core data. Direct access to the source texts is only ever a mouse click away. Fully query able, COEL is formidable look-up and research tool for users of all levels, who remain free to exercise an alternative judgement on the associations of the core data. In principle, there is no limit on the type of text or core data that could be handled in such a system.

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