scholarly journals Data Driven Customer Segmentation for Vietnamese SMEs in Big Data Era

2021 ◽  
Vol 3 (2) ◽  
Author(s):  
Pham Thi Tam ◽  
Duong Minh Son ◽  
Trinh Le Tan ◽  
Hoang Ha

Almost Vietnamese big businesses often use outsourcing services to do marketing researches such as analysing and evaluating consumer intention and behaviour, customers’ satisfaction, customers’ loyalty, market share, market segmentation and some similar marketing studies. One of the most favourite marketing research business in Vietnam is ACNielsen and Vietnam big businesses usually plan and adjust marketing activities based on ACNielsen’s report. Belong to the limitation of budget, Vietnamese small and medium enterprises (SMEs) often do marketing researches by themselves. Among the marketing researches activities in SMEs, customer segmentation is conducted by tools such as Excel, Facebook analytics or only by simple design thinking approach to help save costs. However, these tools are no longer suitable for the age of data information explosion today. This article uses case analysing of the United Kingdom online retailer through clustering algorithm on R package. The result proves clustering method’s superiority in customer segmentation compared to the traditional method (SPSS, Excel, Facebook analytics, design thinking) which Vietnamese SMEs are using. More important, this article helps Vietnamese SMEs understand and apply clustering algorithm on R in customer segmenting on their given data set efficiently. On that basis, Vietnamese SMEs can plan marketing programs and drive their actions as contextualizing and/or personalizing their message to their customers suitably

2021 ◽  
Vol 5 (4) ◽  
Author(s):  
Hilmi Aziz ◽  
◽  
Totok Pujianto ◽  
Selly Putri

Small and Medium Enterprises (SMEs) have an important role in the development and growth of the national economy and employment. One of the enterprise is located in Majalengka Regency, CV. Asri Rahayu, is engaged in souvenirs and snacks, which is experiencing a decrease in income since 2016. CV. Asri Rahayu needs a new marketing strategy to increase company revenue. The determination of the marketing strategy in this study uses the Design Thinking method, with 5 steps, such as empathize, define, ideate, prototype, and test. There are several approaches in this research, that is Participatory Action Research (PAR), Focus Group Discussion, Empathy Map tools, Customer Journey, and Value Proposition Canvas. through these steps can be found various internal problems that have a direct impact on marketing activities. The results of this study are CV. Asri Rahayu had to make some improvements including changes in packaging design, digitization of bookkeeping of shipments, addition of the position of General Manager. This Enterprise also have to change the perspective of activities that impact direct income into activities that can improve company valuations and have to look for whatever conditions that make business to become valuable.


2019 ◽  
Vol 30 (4) ◽  
pp. 731-750 ◽  
Author(s):  
Anand Jaiswal ◽  
Cherian Samuel ◽  
G. Abhishek Ganesh

Purpose The purpose of this paper is to provide a solution for greening the supply chain of small and medium enterprises (SMEs) by minimising the vehicular pollutant emission in the logistics network. Design/methodology/approach The paper proposes an optimisation model to reduce the pollution emission in the logistics of supply chain network in SMEs. The work considers vehicle routing and selection of suppliers, manufacturers and assemblers according to the availability of various Bharat Stage Emission Standards type vehicles. Introsort sorting based selection algorithm is used to solve the problem. The proposed solution is implemented using C++ on an experimental data set for analysing the model. Findings The outcome of the study is a pollution optimisation model for logistics of SMEs. The finding shows an approach to reduce total vehicular pollution emission in the logistics network in meeting the demand. The model is tested over an experimental study, and the result findings show which supply chain entities, type of environmental standard vehicles and vehicle routes are selected for the specific demand. Research limitations/implications The proposed model is confined to pollution optimisation with limited parameters only and does not consider cost and other factors that can be included in future work. Practical implications The work can be used for limiting pollution in logistics system as the corporate social responsibility of enterprises. Originality/value Proposed work presents a sustainable and green solution for pollution control in logistics activities of the SMEs.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manish Unhale ◽  
André Slowak

Purpose This study aims to inquire about pre-requisites and benefits of collaboration in the UK and India, testing for significance of country context. Design/methodology/approach The survey data set includes 118 UK-based and 175 India-based small and medium enterprises (SMEs). This paper applies a grounded theory research design, given that to date, no sufficient SME sector-specific, quantitative frameworks have been published. Findings India-based SMEs are more inclined towards frequent collaboration. Soft variables such as perceived trustworthiness or past commitment, appear to be significant when explaining whether or not SMEs in India enter into a collaboration. Operations-driven motives play the most significant role for them, whereas for UK-based SMEs, product design-related collaboration motives are of more importance. Research limitations/implications The developed cross-country and country-specific collaboration variables will facilitate SME studies under a consistent and complete framework. Practical implications Business associations and SME owners in the UK can use the research to gain an Indian perspective and vice versa. This study concludes a stylised framework for SME owners and managers to classify collaboration patterns in a country. Originality/value While previous research established concepts and practices of SME collaboration, this is the first paper that quantitatively addresses the attitudes and experiences that SME owners hold when initialising inter-firm collaboration.


Author(s):  
Torboon Puangmaha ◽  
Tatri Taiphapoon ◽  
Pakpachong Vadhanasindhu ◽  
Sukree Sinthupinyo

<p class="0abstract">Social media marketing communication has been widely adopted in organizations due to its values of interactivity, integration of communication channels, information collection and immediacy.  Nevertheless, a majority of small and medium enterprises (SMEs) do not realize how to systematically and effectively implement social media marketing communication.  In addition, few studies on application development of social media marketing communication have demonstrated the support for Thai hotel SMEs. This study aims to understand the pain points and expectations of SMEs in the Thai hotel industry, to design and develop an innovative social media marketing communication application for business promotion. The research utilizes design thinking process for application development using semi-structured interviews with 10 industry professionals. Based on results from the data analysis and conceptual prototype design, validated by group of professionals in business, innovation design and technology, the proposed prototype is practical and suitable for developing an innovative application that promotes Thai hotel SMEs’ social media marketing communication.</p>


2017 ◽  
Vol 18 (4) ◽  
pp. 650-675 ◽  
Author(s):  
Ashiqur RAHMAN ◽  
Jaroslav BELAS ◽  
Tomas KLIESTIK ◽  
Ladislav TYLL

The purpose of this paper is to examine the determinants of collateral for small and medium enterprises (smes) in the context of Visegrad countries: Czech Republic, Slovak Republic, Hungary and Poland. The data set for this paper was obtained from the Business Environment and Enterprise Performance Survey (BEEPS), which was conducted by the World Bank and the European Bank for Reconstruction and Development (EBRD) from 2012–2014. A binary logistic regression model with different specifications was employed to examine the effect of independent variables on the incidence of collateral. The results show that risky borrowers need to pledge collateral and the reduction of asymmetric information can lower the incidence of collateral for smes. Moreover, we find that female borrowers are more likely to pledge collateral than male borrowers are. The results also suggest that loans with a longer maturity are more likely to be collateralized than short-term loans. We find evidence that bank-borrower proximity can alleviate the incidence of collateral whereas bank concentration may increase collateral requirements. Policy makers may consider these results to implement policies that can promote bank competition and can lower collateral requirements for female borrowers. The paper contributes to the ongoing debate on the determinants of collateral.


2021 ◽  
Author(s):  
Novita Puspasari ◽  
Eliada Herwiyanti ◽  
Margani Pinasti

Small and Medium Enterprises (SMEs) has been a backbone for Indonesian economy over the years. This study aims to explore and gain an in-depth understanding of SMEs’ perceptions regarding tax imposed by the government. The study is a qualitative investigation in which nine in-depth interviews with SMEs were conducted based on the Zaltman Metaphor Elicitation Technique (ZMET). The findings reveal deep-seated perceptions in SMEs regarding to tax imposed on them. There are 24 elicited constructs which describe SMEs’ mental model of tax. The constructs are framed into four deep metaphors which reflect SMEs perceptions on tax: Distrust to the Government, Misclassification, Mistreatment and Disincentive. This study will contribute to provide suggestion to the government, particularly General Directorate of tax, that in order to give “stick” to SMEs, government may try to give “carrots” in SMEs tax cases. This study contributes to the use of ZMET as a data collecting method to examine issues that tend to be "sensitive". Previously, ZMET has been used widely in marketing research, however this research could prove that other topics of research could also use this method


Author(s):  
Kingston Xerxes Theophilus Lamola ◽  

The adoption of enterprise application architecture (EAA) for supply chain management (SCM) in small and medium enterprises (SMEs) was influenced by the owner’s physiognomies and incitements (OPIs) on a routine basis. The study employs a quantitative approach based on a linear regression model, which uses diagnosis tests “Cronbach's Alpha, normal distribution, and Kolmogorov-Smirnov test” that makes descriptive statistics possible on Pearson correlations, analysis of variance (ANOVA), Pearson's Coefficients, and linear regression. The study examines whether OPIs affect the adoption of EAA for SCM in SMEs within Capricorn District Municipality. The paper exploits the original data set of 310 SMEs, targeting predominantly both SMEs’ owners and managers to run linear regression models with the dependent variable “actual adoption of EAA” and independent variable “OPIs”. A novel piece of authenticity for the models is the incorporation of OPIs within the SCM activities and whether there were any, collaborative influences affecting the adoption of EAA. The findings have a bearing on SMEs’ SCM growth strategies, directed towards the technology acceptance model.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rehan Aftab ◽  
Muhammad Naveed ◽  
Sajjad Hanif

Purpose The purpose of this paper is to ascertain the impact of coronavirus (Covid-19) on small and medium enterprises in Pakistan, which are vulnerable to crisis situations. This study also aims to provide policy recommendations to the stakeholders by reviewing the situation of small and medium scale enterprises (SMEs) after the Covid-19 sudden surge. Design/methodology/approach The descriptive study is based on quantitative data technique and primary data collection is undertaken. The survey instrument is adapted from the US Bureau of Labor Statistics public documents. Collected responses from SME owners are descriptively analyzed using appropriate graphs. Findings The analysis infers that SMEs in Pakistan have encountered unfavorable implications of Covid-19 in the form of shortage of goods, blockage in transportation, decrease in demand of products and services, decline in profits and sales, limited operations, lockdown and employee’s layoff. Research limitations/implications The limited sample and precise use of instruments are few limitations along with valuable implications of this research. The analysis of Covid-19 impact on SMEs is an ongoing phenomenon and aids in proactive planning for the second wave of this outbreak. Financing schemes, youth entrepreneurship loans, retention of skilled staff and proactive planning for adverse future are few recommended measures for revival of the SMEs sector. Originality/value The use of a unique sample and quality data set collected using the Bureau of Labor Statistics instrument adds value to the findings of the study and their consistency. The existing body of knowledge in the context of the SMEs sector of Pakistan is strengthened with an analysis of crisis implications for this sector, which remained unaddressed in the past.


2021 ◽  
pp. 895
Author(s):  
Muhammad Alvian Hakim ◽  
Rika Kurnia Wati ◽  
Yazlinda Aulia Maharani ◽  
Kusumanindyah Nurul Handayani

The increasing number of COVID-19 cases in Indonesia in mid-2021 around June brought increasing adverse effects, one of which was the ongoing economic crisis. This is certainly a problem for SMEs (Small and Medium Enterprises) in Indonesia, among others, such as marketing activities, production development, distribution between consumers are all affected. This community service activity aims to improve the skills and productivity of residents in supporting community entrepreneurial activities in RW 01 Pringtutul Hamlet, Barepan Village. So far, buying and selling activities in the market are not allowed to reduce cases of the spread of COVID-1. Conditions like this force every person to be able to survive in these limited conditions. One thing that can be done is to become a productive human being, even though you are in your own environment as well as at home. This service activity is carried out through counseling and mentoring methods with practice in making mask connectors and decorating bags/tote bags with the &quot;Tie Dye&quot; technique. The participation and enthusiasm of the residents of RW 01 in Pringtutul Hamlet, Barepan Village in participating in a series of activities was very good and active to ask questions and try to do everything that was taught in the training on making connectors and decorating bags/tote bags. The implementation is also carried out by implementing health protocols, namely by not gathering many people, washing hands, using masks and using hand sanitizer. The impact of this service activity is being able to increase creativity, insight and support entrepreneurial activities during the COVID-19 pandemic.Meningkatnya kasus COVID-19 di Indonesia pada pertengahan tahun 2021 sekitar bulan Juni membawa dampak buruk yang semakin meningkat, salah satunya yaitu krisis ekonomi yang masih berkelanjutan. hal ini tentu menjadi masalah bagi seorang UKM (Usaha Kecil dan Menengah) di Indonesia antara lain, seperti kegiatan pemasaran, pengembangan produksi, distribusi antar konsumen semua terkena dampaknya. Kegiatan pengabdian pada masyarakat ini memiliki tujuan untuk meningkatkan keterampilan dan produktivitas warga dalam menunjang kegiatan kewirausahaan masyarakat RW 01 Dusun Pringtutul, Desa Barepan. Selama ini kegiatan jual beli di pasar tidak diperbolehkan untuk mengurangi kasus persebaran COVID-1. Kondisi yang seperti ini memaksa setiap individu untuk bisa bertahan dalam kondisi yang serba terbatas ini. Salah satu yang bisa dilakukan yaitu menjadi manusia produktif walaupun berada di lingkungan sendiri seperti halnya di rumah. Kegiatan tersebut dilaksanakan melalui metode penyuluhan dan pendampingan dengan praktik dalam membuat konektor masker serta menghias tas/tote bag dengan teknik “Tie Dye”. Partisipasi dan antusiasme warga RW 01 di Dusun Pringtutul, Desa Barepan dalam mengikuti serangkaian kegiatan sangatlah baik serta aktif untuk bertanya dan berusaha bisa melakukan segala hal yang diajarkan dalam pelatihan pembuatan konektor serta menghias tas/tote bag. Pelaksanakan juga dilakukan dengan menerapkan protokol kesehatan yaitu dengan tidak mengumpulkan banyak orang, melakukan cuci tangan, menggunakan masker serta menggunakan handsanitizer. Dampak dari kegiatan pengabdian ini yaitu mampu meningkatkan kreatifitas, wawasan serta menunjang kegiatan kewirausahaan di masa pandemi COVID-19.


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