scholarly journals Quality of Building Information System Services in the Management of Building of Merauke Regency

2021 ◽  
pp. 125
Author(s):  
Nenden Siti Khodijah ◽  
Yohanis E. Teturan
Keyword(s):  
Information System ◽  
Service Quality ◽  
Field Studies ◽  
Building Permits ◽  
Building Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

An observation was made when a new website was launched through the ministry in order to improve the service quality of the Building Information System in the Management of Building Permits (SIMBG) at the One-Stop Integrated Service and Investment Service of Merauke Regency which consists of five quality dimensions, namely: tangibility, reliability, responsiveness, assurance, and empathy. The purpose of this research is to describe the service quality of the Building Information System (SIMBG) in making Building Permits at One-Stop Integrated Service and Investment Service. The research is a descriptive with a qualitative analysis approach in its method. The data collection techniques are: theoretical studies and field studies consisting of observations and interviews. 10 informants were interviewed in the study. They are five informants of IMB officers at DPMPTSP and five informants from the community who have made IMBs online. There are 3 data analysis techniques used, namely data reduction, data presentation, and drawing conclusions/verification. The conclusion of this study illustrates that the use of the 5 dimensions of Parasuraman has met the standards of SIMBG Service Quality at DPMPTSP Merauke Regency in the management of IMB. However, there are some shortcomings and things that have not been met, such as the length of time the applicant data upload process takes, the appropriate length of time for issuance, and coordination with each sub district in Merauke Regency regarding more intensive socialization of online licensing at the Merauke Regency DPMPTSP. Apart from that, it has shown that in general the quality of service is quite optimal in providing public services regarding existing permits in Merauke Regency.

scholarly journals Implementasi Perda Kabupaten Gianyar tentang Retribusi Izin Mendirikan Bangunan terhadap Bangunan Pariwisata di Kabupaten Gianyar

2020 ◽  
Vol 1 (2) ◽  
pp. 158-163
Author(s):  
Putri Amelia Meirini ◽  
Wayan Wesna Astara ◽  
I Nyoman Sutama
Keyword(s):  
Regional Government ◽  
Application Process ◽  
Legal Rules ◽  
Building Permits ◽  
Building Permit ◽  
One Stop ◽  
The Government ◽  
The One ◽  
Investment Service ◽  
Integrated Service

Every founder of a tourism building in Gianyar Regency is required to have a Building Permit (IMB) and pay the levies according to the regional government (Bupati) of Gianyar Regency. The government establishes a procedure for the construction of tourism buildings because they are one of the business fields of providing accommodation which is supervised by the Supervisor of the Investment Service and One Stop Integrated Service of the Gianyar Regency area who is appointed by the Regent and employees who are assigned certain tasks in the area of ​​regional retribution according to applicable legal rules. The issues the present examines are the legal arrangement for permits for the construction of tourism buildings in Gianyar regency and the implementation procedures for the Gianyar Regency Regional Regulation Number 14 of 01 concerning Building Permit Retribution, especially for tourism buildings in the district. The type of research used is the empirical research, which requires the researcher to collect data by coming to the research locus which is in the One Stop Investment and Integrated Service Office and the Civil Service Police Unit Office (Satpol PPl) of Gianyar. The results of the study reveal that the permit to construct tourism buildings is granted by the local government through the application process for building a tourism building permit which must follow the principles of prime and affordable service in accordance with Regional Regulation No. 14 of 01. Law enforcement in granting building permits and paying IMB levies in Gianyar Regency is executed out by giving sanctions to legal entities or building owners who violate the applicable regulations.

scholarly journals Restrukturisasi Organisasi dan Kualitas Pelayanan di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Kota Makassar

2020 ◽  
Vol 6 (3) ◽  
pp. 365-380
Author(s):  
Darwis Darwis ◽  
Mohamad Thahir Haning ◽  
Nur Indrayati Nur Indar
Keyword(s):  
Service Quality ◽  
Organizational Restructuring ◽  
Data Collecting ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

This study aims to determine the Organizational Restructuring and Service Quality in the One-Stop Integrated Service Investment Service in Makassar City. The type of research in this research is quantitative with a descriptive style. The population in this study are all people who take care of permits at DPMPTSP Makassar City. The sample in this study amounted to 75 people. The data collecting technique in this research is using a questionnaire. Then the collected data were analyzed descriptively quantitatively. This study's results indicate that the variable of organizational restructuring includes the complexity of 62.3, formalization of 62.2, and centralization of 61.9. Meanwhile, service quality variables include reliability 61.26, tangible 66.13, responsiveness 62.26, Assurance 58.53, and empathy 62.4.

scholarly journals TERPADU (SIPINTER) TERHADAP KEPUASAN PELANGGAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN TANGERANG

2019 ◽  
Vol 9 (1) ◽  
Author(s):  
Ricca . Rosalinda ◽  
Mach . Murodi ◽  
Irvan Arif Kurniawan
Keyword(s):  
Information System ◽  
Customer Satisfaction ◽  
Management Information System ◽  
Management Information ◽  
The People ◽  
Service Information ◽  
One Stop ◽  
The One ◽  
Investment Service ◽  
Integrated Service

 This thesis is titled “The Effect of the Application of Integrated Licencing Service Information System (SIPINTER) on Customer Satisfaction in the Investment Service and One-Stop Integrated Service (DPMPTSP) of Tangerang District”. The population in this study is the people who use Application SIPINTER in the Investment Service and One-Stop Integrated Service (DPMPTSP) of Tangerang District amount of 1,337 people from which in the whole population the researchers used 93 people as samples to be tested. This is indicated by the results of testing using the SPSS (Statistical Product and Solution Service) which shows a significant level of 0,000 which means smaller than 0,05 and t count of 7,656 which is greater than t table that is 1,986. This situation shows that Ho was rejected and Ha was accepted, so the hypothesis that the researchers proposed proved correct. The conclusion is that there is a positive and significant effect between the Integrated Licensing Service Information System (SIPINTER) Application on Customer Satisfaction in the Investment Office and the One-Stop Integrated Service (DPMPTSP) of Tangerang District. Keywords: Management Information System, Customer Satisfaction, Licensing

scholarly journals Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis

2019 ◽  
Vol 2 (2) ◽  
pp. 100
Author(s):  
Gina Sofia Rahman ◽  
Herijanto Bekti ◽  
M.D Enjat Munajat
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Field Studies ◽  
Integrated Services ◽  
Building Construction ◽  
Online Service ◽  
Library Studies ◽  
One Stop ◽  
Construction Permit

AbstrakPenelitian ini membahas tentang Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis, dengan menggunakan teori servqual dari Zeithaml mengukur 5 dimensi, yaitu Tangible, Reliabillity, Assurance, responsiveness dan Empathy. Penelitian ini merupakan penelitian jenis kualitatif dengan tekhnik pengumpulan data dengan menggunakan studi kepustakaan, dan studi lapangan berupa observasi dan wawancara dengan 6 informan yaitu, Kepala DPMPTSP, Kabid Perizinan, Kabid Pengaduan dan Advokasi, Petugas Frontliner, Kabid Kepegawaian dan Pemohon Perzinan IMB.Berdasarkan hasil penelitian, Kualitas Pelayanan di DPMPTSP Kabupaten Ciamis masih belum berjalan secara efektif dan efisien dikarenakan kurang nya SDM si bagian pelayanan perizinan DPMPTSP Kabupaten Ciamis, kurangnya kemampuan petugas dan sarana untuk menunjang online service. Kata kunci : Kualitas Pelayanan, Izin Mendirikan Bangunan, Servqual.AbstractThis study discusses the Quality of Building Construction Permits (IMB) at the Ciamis District One-Stop Integrated Services Investment Office (DPMPTSP), using the servqual theory from Zeithaml to measure 5 dimensions, namely Tangible, Reliabillity, Assurance, Responsiveness and Empathy. This research is a qualitative type of research with data collection techniques using library studies, and field studies in the form of observation and interviews with 6 informants namely, Head of DPMPTSP, Head of Licensing, Head of Complaints and Advocacy, Frontliner Officers, Head of Personnel and IMB Licensing Applicants. research, Service Quality in DPMPTSP Ciamis Regency still has not run effectively and efficiently because of the lack of human resources in the licensing service section of DPMPTSP in Ciamis Regency, lack of staff ability and means to support online services.Keywords: Service Quality, Building Construction Permit, Servqual.

scholarly journals IMPACT OF SERVICE QUALITY OF LAND TRANSPORTATION ON CUSTOMER SATISFACTION AT JOHOR PORT LOGISTICS

2018 ◽  
Vol 1 (1) ◽  
pp. 7-13 ◽  
Author(s):  
NUR EMRAN BIN ZAKI
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Requirements ◽  
Transportation Services ◽  
Normality Test ◽  
Port Logistics ◽  
One Stop ◽  
The One ◽  
The Impact

This study is for the impact of service quality of land transportation on customer satisfaction at Johor Port Logistics. JP Logistics is the one-stop center for all logistics needs. It’s become a service provider. JP Logistics have the facilities to fulfill the customer requirements. The objective of this research is to identify the most influence of service on customer satisfaction on land transportation services at Johor Port Logistics Sdn Bhd and to categorized the strongest factor that customer needs from that service can be implemented o in this research The respondent of this study is the customer of JP Logistics Sdn Bhd. The population of this study is based on a demographic basis such as gender, age, marital status, education, and others. These studies just focus on customers in the Pasir Gudang area. In this study, researcher uses SPSS as the software to calculate the Normality Test, Frequencies Analysis and Correlation. Lastly, researchers also identify some recommendation in order to improve and full fill customer satisfaction in JP Logistics Sdn Bhd.

scholarly journals Analisis Tingkat Kualitas Pelayanan Perizinan Menggunakan Metode Fuzzy Servqual

KOMTEKINFO ◽  
2021 ◽  
Author(s):  
M. Almepal Wanda ◽  
Gunadi Widi Nurcahyo
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Distribution Data ◽  
Test Results ◽  
Community Satisfaction ◽  
One Stop ◽  
Satisfaction Response ◽  
Investment Service ◽  
Research Show

The low quality of service is a problem that affects people's satisfaction. The Padang City One Stop Integrated Service and Investment Service, and sometimes it is problematic in assessing the quality of its services. The object of the study is to see the Service quality of Community Licensing in the Padang City DPMPTSP. In this research, there are 15 respondent data originating from the licensing and complaints section of the Padang City DPMPTSP. Based on the analysis of the data, a research was conducted on the quality of community satisfaction. The fuzzy servqual method can be used to explain the uncertainty about information about certain parts of the problem at hand, such as community satisfaction, response quality, expectations and service quality. The results of this research show the distribution data and the percentage of business actor satisfaction quality on service performance so that it can be seen that 47.41% of business actors are satisfied with the performance of the service and 52.59% of business actors who assess the Padang City DPMPTSP service as very satisfactory. Conclusion From the test results Fuzzy servqual method has been able to provide knowledge on the quality of service quality. To assist the licensing and complaints department in improving the service quality of the Padang City DPMPTSP.

scholarly journals Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara

PERSPEKTIF ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 527-542
Author(s):  
Fadlan Minallah ◽  
Lusiana Andariani Lubis ◽  
Nurman Achmad
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Motor Vehicle ◽  
Qualitative Approach ◽  
Administration System ◽  
Five Dimensions ◽  
Descriptive Research ◽  
One Stop ◽  
The One

This research aims to determine and analyze to analyze the quality of service at the Office of the One Roof One-Stop Administration System (SAMSAT) Putri Hijau, Medan Utara. To answer the service quality of Motor Vehicle Tax at the SAMSAT Putri Hijau, the researchers used five dimensions of public service quality proposed by Zeithaml et al in Hardiansyah, namely Tangible, Reliability, Responsiveness. ), Assurance (Guarantee), and Emphaty (Empathy). This study uses a descriptive research method with a qualitative approach. Data collection techniques using interviews, observation, and documentation. Based on the results of the study, it can be concluded that the service quality of the Motor Vehicle Tax (PKB) at the SAMSAT Putri Hijau can be assessed from five dimensions, namely Tangibel, Reliability, Responsiveness, Assurance, and Emphaty, however, there are several indicators. which have not been fulfilled properly, such as regarding the comfort of the place of storage and the existence of discrimination or prioritizing relatives in the motor vehicle tax collection process.

scholarly journals Analysis of the Behavior of Bureaucrats on Service Quality

2020 ◽  
Vol 7 (2) ◽  
pp. 245
Author(s):  
Andi Asrijal ◽  
Syahruddin Syahruddin ◽  
Awaluddin Amrin
Keyword(s):  
Empirical Studies ◽  
Scientific Publication ◽  
Validity And Reliability ◽  
National Journal ◽  
One Stop ◽  
The One ◽  
Bureaucratic Behavior ◽  
Very High ◽  
Investment Service

Until now, bureaucratic behavior cannot be separated from the unpleasant terms addressed to bureaucrats who work in government. This is due to the low understanding of these bureaucrats in carrying out their duties. The purpose of the research carried out at the One Stop Investment Service and One Stop Services in Bone Regency is to find out what kind of behavior the bureaucrats are in providing services, how the quality of services provided and the extent to which bureaucrats' behavior affects the quality of Licensing Services at the Investment Service and Integrated Services One. Pintu District Bone. To answer these questions, the stages of the research method are used, starting from theoretical and empirical studies, preparation of proposals, testing the validity and reliability of the instrument, data collection, analysis and discussion. The data analysis used was qualitative. The mandatory output is in the form of a scientific publication in a national journal. The results showed that bureaucratic behavior seen from the level of politeness in serving the community was considered high, the behavior of bureaucrats with disciplinary and caring aspects was also in the very high category so that it significantly affected the quality of service at the One Stop Investment and One Stop Services, Bone Regency

scholarly journals Analysis of the Quality of One Stop Services for Building Construction Permits (IMB) in Bogor Regency

2021 ◽  
Vol 11 (1) ◽  
pp. 78
Author(s):  
Dina Nurrahmah ◽  
Retnowati Wahyuning Dyas Tuti
Keyword(s):  
Public Transportation ◽  
Service Agency ◽  
The Public ◽  
Building Permit ◽  
One Stop ◽  
Community People ◽  
The Government ◽  
The One ◽  
Integrated Service

One of the bad services in Indonesia is the building permit or IMB and other related permits. In general, the One Stop Integrated Service Investment Service serves various permits, such as: IMB, Advertising Permit, Disturbance Permit, Construction Service Business Permit, and Trade Permit. In reality, there are still various criticisms and complaints from the public regarding public services provided by the One Stop Integrated Licensing Service Agency, which of course will greatly affect the image of the government in the eyes of the community. People always want to get fast, easy and cheap service. The reality is that in Bogor Regency, building permit services are still a public complaint. The fact that is happening at this time, there are still weaknesses which in general, in this case in the form of government apparatus services that have not been effective. The analysis knife used is the service theory according to Denhardt and Denhardt. This research method uses a qualitative approach with descriptive methods. The results showed that the quality of the One Stop Building Permit (IMB) Integrated Service in Bogor Regency has been running quite well, starting from adequate facilities and infrastructure starting from the strategic location of the building and can be reached by public transportation, providing satisfactory services from employees, there is an online permit arrangement and a special room for breastfeeding mothers, as a whole, the infrastructure is sufficient for the convenience of the community, but there are still shortcomings especially in the time the permit processing process is too long,

scholarly journals PENINGKATKAN KUALITAS PELAYANAN PEMBUATAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL MELALUI PROFESIONALISME KERJA DI BADAN PELAYANAN PENANAMAN MODAL DAN PERIJINAN TERPADU (BPPMPT) KOTA TANGERANG

2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Effendi Effendi ◽  
Cecep Sudrajat
Keyword(s):  
Quality Of Service ◽  
Residential Building ◽  
Positive Role ◽  
Building Permits ◽  
One Stop ◽  
Investment Service

This study aims to the extent to which the work professionalism ofemployees can improve the quality of service in building a BuildingPermit (IMB) at the Tangerang City One Stop Investment Service. Thehypothesis proposed is: "There is a Positive Role of Employee WorkProfessionalism in Improving the Quality of Service for BuildingConstruction Permits (IMB) in Tangerang City BPMPTSP".Based on theresults of the study, it is known that there is a positive and significantrole of work professionalism in improving the quality of residential IMBservices.The higher the value of work professionalism, the higher thequality of service for the IMB of the Residence in Tangerang CityBPMPTSP.The results of this study inform that the variableprofessionalism of work is an important factor in improving the qualityof service for making residential building permits (IMB).

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