scholarly journals Organizational Culture and Quality of Services at IAIN Sultan Amai Gorontalo

Al-Ulum ◽  
2019 ◽  
Vol 19 (2) ◽  
pp. 421-442
Author(s):  
Abdurrahman Mala ◽  
Munirah Munirah
Keyword(s):  
Higher Education ◽  
Organizational Culture ◽  
Service Quality ◽  
User Satisfaction ◽  
Higher Education Institutions ◽  
Education Management ◽  
Goods And Services ◽  
Religious Higher Education ◽  
The Right ◽  
Positive Direct

This article mainly aims to find the right model for improving service quality and user satisfaction of State Islamic of Religious Higher Education Institutions (Pendidikan Tinggi Keaagamaan Islam Negeri - PTKIN) by involving the organizational culture of Service Quality. This study purposefully contributes to the development of the field of education management, especially those related to the causality model of organizational culture. The results showed that there was a positive direct effect on Organizational Culture and Service Quality on User Satisfaction of Islamic Higher Education Institutions IAIN Sultan Amai Gorontalo. The results of this study are in line with the theory put forward by Philip Henslowe which shows that the impression obtained from the level of knowledge and understanding of facts regarding people, products or situations) is largely determined by the culture of people producing goods and services, maintaining service quality and ensuring the fulfillment of user expectations.

THE FACTORS OF CAREER SELF-DETERMINATION OF STUDENTS OF HIGHER EDUCATION INSTITUTIONS

2019 ◽  
Vol 7 (1) ◽  
pp. 9-20
Author(s):  
Inna Yeung
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Well Being ◽  
Young Person ◽  
Self Determination ◽  
Full Time ◽  
Actual Problem ◽  
The Third ◽  
The Right

Choice of profession is a social phenomenon that every person has to face in life. Numerous studies convince us that not only the well-being of a person depends on the chosen work, but also his attitude to himself and life in general, therefore, the right and timely professional choice is very important. Research about factors of career self-determination of students of higher education institutions in Ukraine shows that self-determination is an important factor in the socialization of young person, and the factors that determine students' career choices become an actual problem of nowadays. The present study involved full-time and part-time students of Institute of Philology and Mass Communications of Open International University of Human Development "Ukraine" in order to examine the factors of career self-determination of students of higher education institutions (N=189). Diagnostic factors of career self-determination of students studying in the third and fourth year were carried out using the author's questionnaire. Processing of obtained data was carried out using the Excel 2010 program; factorial and comparative analysis were applied. Results of the study showed that initial stage of career self-determination falls down on the third and fourth studying year at the university, when an image of future career and career orientations begin to form. At the same time, the content of career self-determination in this period is contradictory and uncertain, therefore, the implementation of pedagogical support of this process among students is effective.

scholarly journals A Bibliometric Review of Institutional Theory on Higher Education Institutions

2018 ◽  
Vol 10 (3) ◽  
pp. 383-401
Author(s):  
Pang Lien Hsu ◽  
Emerson Antonio Maccari ◽  
Marcos Rogério Mazieri ◽  
José Eduardo Storopoli
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Institutional Theory ◽  
Economic Impact ◽  
Bibliometric Analysis ◽  
Web Of Science ◽  
Higher Education Institutions ◽  
Institutional Pressures ◽  
Leadership In Higher Education ◽  
Bibliometric Review

In this study, we explore how institutional theory and its many subareas contributes, are utilized and applied to the area of higher education management’s research by their scholars. For this purpose, we performed a bibliometric analysis on 659 papers extracted from Web of Science database. As results we indicate five main clusters as foundation to the field: institutional theory; economic impact of entrepreneurship and universities; competitiveness of universities as businesses; service quality and; measurement and development of models for higher education. And 7 main clusters as subfields of research: Institutional Multiplicity; Institutional pressures on Higher Education; Higher Education Efficiency; Leadership in Higher Education; Entrepreneurial Higher Education; Academy & Professional relations and; Quality and Satisfaction in Higher Education.

scholarly journals Service quality in higher education: Study of Turkish students in Malaysian universities

2014 ◽  
Vol 1 (3) ◽  
pp. 1-9 ◽  
Author(s):  
Amran Md Rasli ◽  
Mansoor Ahmed Bhatti ◽  
Nadhirah Norhalim ◽  
Tan Owee Kowang
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Higher Education Institutions ◽  
Quality Measurement ◽  
Gap Model ◽  
Perceived Service Quality ◽  
Education Study ◽  
Stratified Sample ◽  
The Difference ◽  
Quality In Higher Education

The Article attempts to analyze service quality in higher education institutions of Malaysia. The study used the Gap Model presented by Parasuraman et al. (1985, 1988) to identify the difference between expected quality and perceived quality in higher education institutions of Malaysia. The study focused to identify gaps of Turkish students in Malaysian universities Five basic dimensions of service quality measured through SERVQUAL (Instrument for service quality measurement). These dimensions are tangibles, reliability, responsiveness, assurance, and empathy. A stratified sample of 41 Turkish students has been selected from top five public universities in Malaysia. Results showed a negative service quality gap in higher education institutions of Malaysia from Turkish students’ perception which indicated perceived service quality is below than expectations of Turkish students in Malaysian universities.

scholarly journals Knowledge management systems: structural model of its success determinants in Latin America higher education institutions

2020 ◽  
Vol 12 (2) ◽  
pp. 30-51
Author(s):  
Vidalina De Freitas ◽  
Guillermo Yáber ◽  
Carlos Zerpa
Keyword(s):  
Higher Education ◽  
Knowledge Management ◽  
Service Quality ◽  
User Satisfaction ◽  
Structural Model ◽  
Management Systems ◽  
Knowledge Map ◽  
System Quality ◽  
Endogenous Variables ◽  
Implementation Factors

This study proposes a structural model of the causal relationships that organizational, strategic, technological, and implementation factors have with knowledge management (KM) processes, as well as those between KM processes and the implementation factors for knowledge management systems (KMSs) at higher education institutions (HEIs) in Latin America. The exogenous variables are: culture of sharing, leadership, KM approach, knowledge map, information management strategy, and ICT. In turn, the endogenous variables are: KM processes, system quality, service quality, KMS use, and user satisfaction. A causal, explanatory, cross-sectional, and ex post facto multivariate study was carried out, using a hypothetical–deductive approach. The sample consisted of 374 individuals (academics, administrators, and researchers), belonging to 193 HEIs across 15 Latin American countries. The resulting model presents a partial fit to the data, confirming the explanatory relationships between 12 of the variables. Based on the results obtained from calculation of the direct and indirect effects observed for each of the endogenous variables of the model, the following goodness of fit indices were calculated: absolute (χ2 = 48.908, P-value= .059, PCMIN= 1.397, RMSEA= .075, FMIN= .689) and incremental (GFI= .894, IFI= .790). It is concluded that leadership, KM approach, knowledge map, and ICT positively influence KM processes; KM processes have a causal relationship with system quality and service quality; and system quality and service quality have an influence on KMS use and user satisfaction.

An Approach on Attachment in Public Marketing and Higher Education Management Contexts

2019 ◽  
pp. 151-171 ◽  
Author(s):  
Bruno Barbosa Sousa ◽  
Filipa Costa Magalhães
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Future Research ◽  
Higher Education Management ◽  
Brand Attachment ◽  
Public Marketing ◽  
Education Management ◽  
Educational Market ◽  
The Impact ◽  
The Relationship

In the recent years, the educational market has become more dynamic and complex. There are many market forces that are trying to shape the educational environment. The competition between universities is increasing. Public marketing is a fundamental tool in the promotion of places, one that must be present in the strategies of local government representatives, helping and promoting a sustainable economic and social development of the regions and universities. The prupose of this chapter is to analyze, measure, and perceive the impact of brand attachment on consumer behavior in the specific context of higher education in Portugal, based on the affective and emotional relationship between students and the higher education institutions. The results allowed us to conclude that the brand attachment has a preponderant role and impact in the relationship between the student and the institution of higher education. This chapter aims to further develop the understanding of the educational marketing for higher education institutions. Implications for future research are also presented.

Information System Projects for Higher Education Management

2019 ◽  
pp. 120-150
Author(s):  
Gabriela Gerón-Piñón ◽  
Pedro Solana-González ◽  
Daniel Pérez-González ◽  
Sara Trigueros-Preciado
Keyword(s):  
Higher Education ◽  
Information System ◽  
Latin America ◽  
Success Factors ◽  
Higher Education Institutions ◽  
Higher Education Management ◽  
Education Management ◽  
Is Implementation ◽  
Critical Success ◽  
The World

This chapter studies the challenges that higher education institutions (HEIs) in Latin America face for the implementation of information systems (IS), highlighting specific characteristics of the region compared with other parts of the world. The study evidences distinctives of universities in comparison with other type of industries that need to be considered for the implementation of IS. Critical success factors and barriers for IS implementation projects are also recognized through a compilation of the experience of experts who have participated in projects in 14 countries in the region. It is intended that this work research will serve as a reference for institutions that are seeking the implementation of IS, and that it will also serve as guide for interested stakeholders—academics, researchers, administrators, and managers—to start such projects and ensure the understanding of the conditions required that will help them succeed.

A Set of Usability Heuristics and Design Recommendations for Higher Education Institutions' Websites

2020 ◽  
Vol 11 (1) ◽  
pp. 58-73
Author(s):  
Bhim Sain Singla ◽  
Himanshu Aggarwal
Keyword(s):  
Higher Education ◽  
User Satisfaction ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Information Architecture ◽  
Recent Past ◽  
Design Quality ◽  
Content Quality ◽  
Intention To Revisit ◽  
Practical Implications

Usability evaluation of a website is a key element in identifying the areas where the end-users might experience problems while interacting with it. The usability parameter has a great impact on the performance of a website, an organization's image, user satisfaction, and their intention to revisit the site. In the recent past, there has been a tremendous increase in the use of websites for seeking requisite information about admission to various courses offered by higher education institutions. There has been a lack of an effective and efficient set of heuristics that can be used to evaluate the usability of these education institution websites. The present study differs from earlier studies by providing a new set of 43 usability heuristics and categorizing them into eight distinct factors on the basis of their empirical validation. These eight identified factors exhibit strong psychometric properties and are ease of navigation, design quality, information architecture, credibility, functionality quality, content quality, simplicity, and learnability. The findings of this study are highly useful for the website designers and evaluators of higher education institutions' websites, who are concerned with evaluating and improving the usability of these websites. The findings of this study have theoretical as well as practical implications.

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