scholarly journals The Implementation of Computer-Based administrative Information Systems to Improve the Performance of Services Quality in Hospitals

2021 ◽  
Vol 5 (1) ◽  
pp. 203-216
Author(s):  
Inri Takain ◽  
Katmini Katmini
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Health Information System ◽  
Accurate Information ◽  
Journal Articles ◽  
Literature Study ◽  
Quality Performance ◽  
Administrative Information ◽  
Computer Based ◽  
Improve Service Quality

Background SIMRS is a communication information technology system that processes and integrates the entire flow of hospital service processes in forms of coordination network, reporting and administrative procedures to obtain precise and accurate information and is part of the Health Information System. The purpose of this study was to identify how to implement computer-based administrative information systems to improve service quality performance in hospitals. The method applied in this study was a literature study to examine journal articles regarding the Implementation of Computer-Based Administrative Information Systems to Improve Service Quality Performance in Hospitals, data collection used was secondary data. The results of 20 literature journal articles study showed that the implementation of SIMRS has not run efficiently or has problems. This is because the SIMRS implemented by the hospital was considered less attention by related parties and they have not properly prepared all related to SIMRS (i.e. many officers do not understand because there are no support, supervision and evaluation from the management and technology that has not been running maximally). Conclusion, based on the Literature Review on the Implementation of Computer-Based Administrative Information Systems to Improve Service Quality Performance in Hospitals were found there were obstacles in implementing computer-based information systems, including lack of personnel, less skilled, less disciplined and less responsible personnel, facilities and infrastructure constraints (less stable Wi-Fi network and crashed system) and obstacles from the management (no training and proper SOP). To deal with these problems, IT knowledge training to the employees, improving the system and applying proper SOP should be applied so that information systems can be implemented and used in order to help simplify the work and improve service quality in hospitals in the future.

scholarly journals Service Quality Performance Matrix Applied in School Sports Facilities

2004 ◽  
Vol 10 (1) ◽  
pp. 31-36
Author(s):  
Chang Hung HUNG ◽  
Jung Chi SU ◽  
Lee Lan WU
Keyword(s):  
Service Quality ◽  
Service Industry ◽  
Sports Facilities ◽  
Successful Management ◽  
Quality Performance ◽  
The Public ◽  
Satisfaction Index ◽  
School Sports ◽  
Performance Matrix ◽  
Improve Service Quality

LANGUAGE NOTE | Document text in Chinese; abstract also in English.From the viewpoint of marketing, schools open sports facilities to the public is the same as the service industry. It is a significant index and challenge in successful management if the service quality satisfies customers. In this articles, base on a standardized service quality performance matrix which proposed by Hung et al., the satisfaction index(Ix) and expectation index (Iy) were used to build a service quality performance matrix with 16 quality zone. The managers can use service quality performance matrix to improve service quality. The satisfaction index and expectation index of the service items must be located in the service quality performance matrix Bij. Thus, the managers can measure the quality performance value r and draw up a tactic to improve service quality.以行銷觀點而言，校園運動設施開放使用，就如同服務業，其服務品質能否達到顧客的滿意，為評估營運成功與否的重要指標與挑戰。本文根據Hung等人所提之標準化的服務品質績效矩陣的概念，定義本文滿意度指標(Ix)及重視度指標(Iy)，建構一個16區塊的服務品質績效矩陣。管理者只需依服務要項的滿意度指標及重視度指標所在服務品質績效矩陣位置Bij，即可評量出各服務項的品質績效值r，並擬定出服務品質的改善的順序與策略。

scholarly journals Manajemen Sistem Informasi Pembelajaran

2019 ◽  
Vol 2 (2) ◽  
pp. 105-112
Author(s):  
Adisel Adisel
Keyword(s):  
Information Systems ◽  
Management Information Systems ◽  
High Accuracy ◽  
Learning Activities ◽  
Management Information ◽  
Literature Study ◽  
Organizational Goals ◽  
Material Data ◽  
Computer Based ◽  
Learning Management

The purpose of this study was to determine the management of learning information systems. The method used is the literature study method, namely by collecting material, data and information from books, journals and articles relating to the issues discussed. The results of the study, with a good SIM, developers with the implementation of computer-based SIM learning activities can be completed quickly and precisely in order to achieve organizational goals. This is due to the fact that computer-based management information systems have advantages in managing information, namely speed, quantity, repetitive, complexity, high accuracy, and other advantages so that it can support the development of an organization, Conclusions, management information systems can support the development of learning. Keywords: Learning, Management of Information Systems

scholarly journals THE QUALITY OF E-KTP SERVICE IN CIBEUNYING KALER SUBDISTRICT AT BANDUNG MUNICIPALITY INDONESIA

2021 ◽  
Vol 1 (2) ◽  
pp. 43-48
Author(s):  
Sunasih Mulianingsih ◽  
Engkus ◽  
Tika Ayu Tri Lestari
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Research Method ◽  
Qualitative Approach ◽  
Literature Study ◽  
District Office ◽  
Government Services ◽  
The Subject ◽  
Improve Service Quality

The quality of E-KTP service is one of the basic forms of government services to the community. The main problem of this research is that the quality of E-KTP service at the Cibeunying District Office, Bandung City is not optimal and not satisfactory. Optimizing e-KTP services is needed to improve service quality and satisfy the community. This synthesis is the subject of this article. The research method used is a qualitative approach with data collection techniques: observation, interviews and literature study. Based on the research results, the service is not optimal because it is not fully based on the dimensions: 1. Service Speed, 2. Cleanliness, Tidiness and Facilities; 3. Friendliness and Patience of Employees in Serving the speed of service; 4. Employees who are helpful and friendly and considerate of customers; 5. Security and Comfort.

scholarly journals The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty

2020 ◽  
Vol 2 ◽  
pp. 56-65
Author(s):  
Ana Fransisca Flores ◽  
Estanislau Sousa Saldanha ◽  
Manuel Vong
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Service Industries ◽  
Mediation Effect ◽  
Quality Performance ◽  
The Government ◽  
Hotel Managers ◽  
Improve Service Quality ◽  
The Relationship

Sustainability of  hotel’s performance can be determined by service quality, satisfaction and customer loyalty. The level of customer satisfaction can be increased if hotels offer good quality performance, and so it can retain customers to stay in a hotel.  Thus, this research aims to identify and explain the influence of service quality for customer loyalty and test the effect of customer satisfaction mediation for the relationship between service quality and customer loyalty in the room division of the hotel. This research was conducted at hotel industries in Dili. Respondents for this research were their customers, and research instruments were questionnaires adopted from previous researches, and SMART-PLS 3.0 was used to test the hypothesis. This research shows that service quality and customer satisfaction are not significant to influence customer loyalty in the room division of hotels in Dili. Moreover, customer satisfaction does not have the effect of mediation for the relationship between service quality and customer loyalty. This research can contribute to enrich the theory and empirical about service quality, customer satisfaction, and customer loyalty. In a practical level, this research can help hotel managers to develop their strategies in order to retain their customers through good service quality.  This research can also help the government to aquire data on the level of customer satisfaction for the service quality of hotels in Timor-Leste, and so can develop the policy of human capital training to improve service quality in hotels and other service industries

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Effectivness of Health Information System Applications: Clinical Information and Diagnosis-Treatment Systems in Turkey

2017 ◽  
Vol 5 (1) ◽  
pp. 122
Author(s):  
Assist. Prof. Dr. Demokaan DEMİREL
Keyword(s):  
Decision Making ◽  
Information System ◽  
Information Systems ◽  
Management Information System ◽  
Health Sector ◽  
Health Information System ◽  
Clinical Information ◽  
Clinical Decision ◽  
Clinical Information Systems ◽  
Management Information

The distinctive quality of the new social structure is that information becomes the only factor of production. In today's organizations, public administrators are directly responsible for applying information to administrative processes. In addition to his managerial responsibilities, a knowledge based organization requires every employee to take responsibility for achieving efficiency. This has increased the importance of information systems in the decision-making process. Information systems consist of computer and communication technology, data base management and model management and include activity processing system, management information system, decision support systems, senior management information system, expert systems and office automation systems. Information systems in the health sector aim at the management and provision of preventive and curative health services. The use of information systems in healthcare has the benefits of increasing service quality, shortening treatment processes, maximizing efficiency of the time, labour and medical devices. The use of information systems for clinical decision making and reducing medical errors in the healthcare industry dates back to the 1960s. Clinical information systems involve processing, storing and re-accessing information that supports patient care in a hospital. Clinical information systems are systems that are directly or indirectly related to patient care. These systems include electronic health/patient records, clinical decision support systems, nurse information systems, patient tracking systems, tele-medicine, case mix and smart card applications. Diagnosis-treatment systems are information-based systems used in the diagnosis and treatment of diseases. It consists of laboratory information systems, picture archiving and communication system, pharmacy information system, radiology information system, nuclear medicine information system. This study aims to evaluate the effectiveness of health information system applications in Turkey. The first part of the study focuses on the concept of information systems and the types of information systems in organization structures. In the second part, clinical information systems and applications for diagnosis-treatment systems in Turkey are examined. Finally, the study evaluates applications in the health sector qualitatively from the new organizational structure, which is formed by information systems.

Empirical Study On Attributes Leading To Satisfaction Among Bank Customer

2019 ◽  
Vol 118 (7) ◽  
pp. 101-110
Author(s):  
Ms.U.Sakthi Veeralakshmi ◽  
Dr.G. Venkatesan
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
Banking Sector ◽  
Positive Impact ◽  
Quality Performance ◽  
Public And Private ◽  
The Difference ◽  
The Individual ◽  
Private Banking ◽  
Service Gap

This research aims at measuring the service quality in public and private banking sector and identifying its relationship to customer satisfaction and behavioral intention. The study was conducted among 500 bank customers by using revised SERVQUAL instrument with 26 items. Behavioral intention of the customers was measured by using the behavioral intention battery. The researcher has used a seven point likert scaling to measure the expected and perceived service quality (performance) and the behavioral intention of the customer. The instrument was selected as the most reliable device to measure the difference-score conceptualization. It is used to evaluate service gap between expectation and perception of service quality. Modifications are made on the SERVQUAL instrument to make it specific to the Banking sector. Questions were added to the instrument like Seating space for waiting (Tangibility), Parking space in the Bank (Tangibility), Variety of products / schemes available (Tangibility), Banks sincere steps to handling Grievances of the customers (Responsiveness). The findings of the study revealed that the customer’s perception (performance) is lower than expectation of the service quality rendered by banks. Responsiveness and Assurance SQ dimensions were the most important dimensions in service quality scored less SQ gap. The study concluded that the individual service quality dimensions have a positive impact on Overall Satisfaction.

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