scholarly journals AKTIVITAS CUSTOMER SERVICE PADA NASABAH DI BANK NAGARI CABANG UTAMA PADANG

2019 ◽  
Author(s):  
Rahmadani ◽  
Mariani St.B Tanjung
Keyword(s):  
Customer Service ◽  
Banking Sector ◽  
Main Function ◽  
Business World ◽  
The Public ◽  
West Sumatra ◽  
The Government ◽  
The Right ◽  
The City

The development of the business world today, including the banking sector in the city of Padang in recent years experienced a very rapid progress, this development relates to the sector of national economy, the various facilities provided by the government to create a way or a good atmosphere for the development of business in banking in Indonesia. This is attested by the number of new banks to open branch offices in West Sumatra, especially in Padang. Banking is everything that concerns about banks, institutional, business activities, as well as the manner and process of conducting its business, where its main function is as a collector of funds from the public and to channel back to the community through credits, which aims to support the implementation of development and its results, as well as economic growth in the lives of many people. The number of banks in Indonesia at this time, to make the competition tighter and competing to gain the top rank in society, particularly in the city of Padang. Therefore, a good strategy is needed by each bank in order to increase profits and has good quality. One way the right bank is the role oj Customer Service (CS) in improving customer service to customers in the bank or other institution, because the quality of customer service is the key to success and the basis for building.

scholarly journals RENCANA KEPEMILIKAN RUMAH BAGI MASYARAKAT BERPENGHASILAN RENDAH (STUDI KASUS KELURAHAN TANJUNGMAS KOTA SEMARANG)

2016 ◽  
Vol 18 (1) ◽  
pp. 15-20
Author(s):  
Lulut Indrianingrum
Keyword(s):  
Affordable Housing ◽  
Low Income ◽  
Home Ownership ◽  
The Public ◽  
Housing Programs ◽  
Price Range ◽  
The Right ◽  
Public Views ◽  
The City

Affordable housing programs and banking program has been launched for the implementation of housing programs for Low Income Communities (MBR). MBR characteristics in each region are very diverse make housing programs for this segment is not easy to do the right target. Act 2 of 2001 has mandated that states are obliged to implement the settlement habitable housing for people, especially the MBR. This article will discuss how the public views MBR related to home ownership for families. Aspects related studies include family conditions, financing, location, shape and price residence. The research method used descriptive method with the results of questionnaires to the MBR in Sub Tanjungmas as Village poorest residents in the city of Semarang. The results showed that the respondents have a vision of home ownership by saving and installments. That their visions are still living in and near where you live now or anywhere else that has the same price range. They really understand that in order to obtain environmental conditions and a better home, they have to pay higher prices, then, the standards they use is on the quality of life now and that the location that suitable for them is a house in the kampong area.Program-program perumahan terjangkau dan program perbankan telah diluncurkan untuk pelaksanaan program perumahan untuk Masyarakat Berpenghasilan Rendah (MBR). Karakteristik MBR di masing-masing daerah yang sangat beragam membuat program perumahan untuk segmen ini tidak mudah dilakukan secara tepat sasaran. Undang-Undang No.2 tahun 2001 telah mengamanatkan bahwa negara wajib menyelenggarakan perumahan permukiman yang layak huni bagi masyarakat khususnya MBR. Artikel ini akan membahas bagaimana pandangan masyarakat MBR terkait kepemilikan rumah bagi keluarganya. Aspek kajian antara lain terkait kondisi keluarga, pembiayaan, lokasi, bentuk tempat tinggal dan harga. Metode penelitian menggunakan metode deskriptif melalui hasil kuisioner kepada MBR di Kelurahan Tanjungmas sebagai Kelurahan dengan penduduk miskin terbanyak di Kota Semarang. Hasil penelitian menunjukkan bahwa responden memiliki visi dalam kepemilikan rumah dengan cara menabung dan mencicil. Bahwa visi mereka adalah masih tinggal disekitar lokasi tempat tinggal sekarang atau tempat lain yang memiliki rentang harga yang sama. Mereka sangat memahami bahwa untuk memperoleh kondisi lingkungan dan rumah yang lebih baik, mereka harus membayar lebih mahal, maka, standar yang mereka gunakan adalah pada kualitas hidup yang dijalani sekarang bahwa lokasi rumah yang cocok untuk mereka adalah rumah di perkampungan.

scholarly journals PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT )

1969 ◽  
Vol 10 (3) ◽  
Author(s):  
Witra Apdhi Yohanitas dan Teguh Henry Prayitno
Keyword(s):  
Local Government ◽  
Public Services ◽  
Good Governance ◽  
Management Model ◽  
The Public ◽  
Government Services ◽  
The Government ◽  
The Right ◽  
The City ◽  
Descriptive Method

One manifestation of good governance is the availability of infrastructure that providing information and take into account of people's expectations, so that it can be used to improvethe performance of government services. Basically, public has the right to use the complaints media if the performance of the government is not in line with public prospects. By giving an example of complaints managements and policiesthat are applied in the city of Bekasi as a benchmark that can be copied or replicated in other agencies. This study utilize exploratory descriptive method that link with regulationin order to explain the complaint in a straightforward and structured. Bekasi city has packed a system of provision of information and public complaints by utilizing technology which is the website and the SMS center. In addition, to support the success of the public services, Bekasi provides clear rules related to the provision of information and public complaints, and organizingtransparency complaint data and simple management. Model that performed by Bekasi Local Government is quite simple, therefore it can be duplicated/ replicated in other local governments.Keywords: complaint management, Bekasi City, website, sms center, community expectationsSalah satu wujud pemerintahan yang baik adalah tersedianya sarana dan prasarana untuk pemberian informasi, mendengar dan memperhatikan harapan masyarakatsehingga dapat menjadi perbaikan pelayanan dan kinerja pemerintah.Masyarakat berhak menggunakan media pengaduan jika kinerja pemerintah tidak sesuai dengan harapannya. Pemberian contoh pola pengaduan yang diterapkan di kota Bekasi dan memberikan beberapa contoh kebijakan yang ditempuh agar pengelolaan pengaduan yang diterapkan dapat berjalan sesuai dengan yang diinginkan diharapkan pengelolaan pengaduan kota Bekasi dapat menjadi pembanding yang dapat dicontoh atau direplikasi instansi lain.Melalui Metode deskriptif eksploratifterhadap peraturan dipilih untuk menjelaskan pengaduan secara lugas dan terstruktur. Kota Bekasi telah mengemas suatu sistem pelayanan penyediaan informasi dan pengaduan masyarakat dengan memanfaatkan sarana teknologi yaitu situs web dan sms center.Selain itu, untuk menunjang keberhasilan pelayanannya, kota Bekasi memberikan aturan yang jelas terkait pemberian informasi dan pengaduan masyarakat, dan melakukan transparansi data pengaduan serta manajemen yang sederhana. Model yang dilakukan cukup sederhana, maka pengelolaan pengaduan yang dilakukan oleh kota Bekasi dapat ditiru/ direplikasi didaerah lain.Kata Kunci: pengelolaan pengaduan, Kota Bekasi, situs web, sms center, harapan masyarakat

scholarly journals PUBLIC COMPLAINT HANDLING SERVICES ABOUT PUBLIC STREET LIGHTING AT THE DINAS KEBERSIHAN RUANG TERBUKA HIJAU SURABAYA CITY

2021 ◽  
Vol 19 (1) ◽  
pp. 275-289
Author(s):  
Johan Vivaldi Alex Sander ◽  
Ananta Prathama
Keyword(s):  
Open Space ◽  
City Government ◽  
Street Lighting ◽  
The Public ◽  
Complaint Handling ◽  
Institutional Aspect ◽  
The Government ◽  
Media Channels ◽  
The City

Complaints are an important factor to assist the government in improving the quality of public services. During 2016-2020 in the City Government of Surabaya, the Green Open Space Cleaning Service was ranked as the top 5 Regional Apparatus Organization that received a lot of complaints. The highest complaint was related to public street lighting in the city of Surabaya. The purpose of this study was to determine the service for handling complaints about public street lighting(PJU) at the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) Surabaya City. This research uses qualitative methods with qualitative data analysis techniques. The results showed that the complaint handling service of the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) was based on the Peraturan Daerah No. 4 Tahun 2014 Pasal 38 Ayat 2 concerning the Complaint Handling System, namely: 1). In the institutional aspect, there are a series of work rules, allowed and prohibited actions in handling complaints, and information provided to the public. 2). Procedural aspects, response when receiving complaints and follow-up complaints. 3). Integrative, available channels between officers and available media channels for the public. 4). Comprehensive in nature, examines the type and nature of complaints.

scholarly journals Why Public Bus is a Less Attractive Mode of Transport: A Case Study of Putrajaya, Malaysia

2017 ◽  
Vol 47 (1) ◽  
pp. 82-90 ◽  
Author(s):  
Muhamad Nazri Borhan ◽  
Ahmad Nazrul Hakimi Ibrahim ◽  
Deprizon Syamsunur ◽  
Riza Atiq Rahmat
Keyword(s):  
Customer Service ◽  
Public Transportation ◽  
Kuala Lumpur ◽  
The Public ◽  
Transport Safety ◽  
The Government ◽  
Bus Service ◽  
Mode Of Transport ◽  
The City

This paper investigates the constraints that limit the use of public bus by people commuting to work in Putrajaya, Malaysia. Putrajaya was built to replace the city of Kuala Lumpur as the new administrative centre for the government of Malaysia. This research adopted qualitative methods which involved a total of 29 respondents who use car and/or bus to commute to their workplaces. The findings of this study show that several factors, such as reliability, safety, and customer service, play considerable roles in promoting the use of public transportation. The respondents agree that reliability (e.g. frequency, punctuality, and transfer) is an important factor in choosing a particular mode of transport. Safety is one of the major concern amongst the respondents, which need to be improved along with customer satisfaction of the public bus service. The results of this study suggest that a more reliable and accessible service is required to promote public bus as an attractive mode of transport.

scholarly journals Analisis Kualitas Pelayanan Izin Mendirikan Bangunan pada Dinas Tata Kota di Kota Palembang

2012 ◽  
Vol 28 (2) ◽  
pp. 191
Author(s):  
Hardiansyah Hardiansyah
Keyword(s):  
Regional Autonomy ◽  
The Public ◽  
Building Permit ◽  
Reality Show ◽  
Strategic Location ◽  
Delivery Services ◽  
Permit Application ◽  
The Right ◽  
The City

The quality of public services to be a barometer of success of policy implementation of regional autonomy. One of the public service undertaken by the district/city is the ministry building permit (IMB). Should all of the buildings in the city of Palembang has a IMB, but a new reality show that 35.10 percent of the buildings have had IMB. This is an indication that service quality is still low IMB. Through the research conducted, it is concluded that the indications of low quality IMB services are as follows: (1) the service is not strategic location and difficult to reach, (2) the service does not have a standard building permit application for the standard, (3) service IMB application not the right time from the time appointed, (4) the amount of levy rates do not correspond to reality, and (5) IMB delivery services are discriminatory.

scholarly journals Fungsi Humas dalam Menjalin Hubungan di Pemerintahan Kota Bukittinggi

2019 ◽  
Vol 2 (2) ◽  
pp. 96-105
Author(s):  
Suci Wahyuni Multi ◽  
Syamsuar Syam ◽  
Usman Usman ◽  
Arina Fransiska
Keyword(s):  
Public Relations ◽  
City Government ◽  
The Public ◽  
External Relations ◽  
West Sumatra ◽  
Trade Center ◽  
The Government ◽  
Public Reaction ◽  
Short Time ◽  
The City

The purpose of this study is to know the function of public relations in maintaining, maintaining internal and external relations within the city government Bukittinggi. The research was motivated by negative issues circulating from the public among the Bukittinggi city government. The achievements of the City Government of Bukittinggi in a short time together with the problems that came, such as the fire of the Pasar Atas trade center which is the economic hub of the city of Bukittinggi, the central convection fire market Aur Kuning which is the largest wholesale and retail navel in West Sumatra. This study uses descriptive qualitative research methods. Data collected in the form of words, pictures and script interviews, notes in the field, photos, personal documentation and other official documentation. The results of this study reveal that the Public Relations Section for the Government of the city of Bukittinggi is a very important and very necessary need in the government. Especially related to meeting the community's need for information. The function of public relations is to communicate and inform the public about work plans, performance, and results achieved by the government. And establish a harmonious relationship with various parties. The function of public relations in the Bukittinggi city government is also to absorb aspirations from public reaction

scholarly journals Las percepciones sobre la educación en un sistema excluyente: un amor no del todo correspondido

2018 ◽  
pp. 43
Author(s):  
Judith Zubieta García
Keyword(s):  
Education System ◽  
National Education ◽  
The Public ◽  
Factors Associated ◽  
Multiple Factors ◽  
Public Purse ◽  
National Education System ◽  
The Government ◽  
The Right

El sector educativo mexicano ha recibido grandes aportaciones delerario público y ha merecido destacadas menciones en los planes nacionales dedesarrollo elaborados por las administraciones federales en turno. Sus resultados,sin embargo, siguen siendo cuestionados no sólo porque no se ha podido garantizarel derecho de todos los mexicanos a la educación, sino también porque la calidadde los servicios que ofrece ha sido deficiente. Se parte del análisis de lasgrandes inequidades educativas que prevalecen en el país y éstas se contrastan conel alto valor que la población sigue atribuyendo a la educación. Además de presentarla complejidad de la evaluación de la calidad educativa y de reconocer que sonmúltiples los factores asociados a la exclusión, llama la atención que la percepcióngeneral de la población sobre la educación sea tan positiva, aunque se reconozcanalgunas fallas en el funcionamiento del Sistema Educativo Nacional. Ante laproximidad de un cambio de gobierno federal, el texto propone algunas consideracionespara el diseño de nuevas políticas educativas.The Mexican educational sector has received large contributionsfrom the public purse and has earned prominent mentions in national developmentplans drawn up by federal authorities. Its results are nonetheless being contestednot only because it has not been able to guarantee the right of all Mexicans to education,but also because the quality of the services offered is questionable. Thispaper contrasts major educational inequities prevailing in the country with thehigh value that the population still attributes to education. While recognizing thatthere are multiple factors associated to educational exclusion and the quality ofeducation, it is striking that the general perception of the population regardingeducation is positive, even though some faults are acknowledged in the operationof the National Education System. Due to the proximity of a change in the Government,the paper elaborates some considerations for the design of new educationalpolicies.

scholarly journals E-Government During the Pandemic: Maturity Assessment of the Provincial And Regency/City Website in West Sumatra

2020 ◽  
Vol 10 (2) ◽  
pp. 398
Author(s):  
Amsal Djunid ◽  
Asniati Asniati ◽  
Rayna Kartika ◽  
Indah Permata Suryani ◽  
Ares Albirru Amsal
Keyword(s):  
City Government ◽  
Maturity Model ◽  
The Public ◽  
Government Relations ◽  
Maturity Assessment ◽  
West Sumatra ◽  
Government Websites ◽  
The Government ◽  
Stage 1

E-government uses information technology to change government relations with citizens, the private sector, and other institutions. The importance of identifying e-government performance cannot be separated from the use of the website. Thus, assessing the website quality is very important as it helps determine the quality of e-government services and improve service processes. In almost two years of implementing e-government in West Sumatra, there has been no evaluation of the provincial and district/city government websites, which are the primary tools for implementing e-government today. In the Covid-19 pandemic period, the website's role has become more critical as a means for the public to get the latest information regarding developments in handling the pandemic. This study focuses on assessing and evaluating the level of maturity (maturity assessment) of the provincial and district/city government websites in implementing e-government and its relationship in response to the Covid-19 pandemic. Forty websites were assessed for their e-government maturity in this study. The website consists of 19 district/city websites, one provincial webpage, and 20 websites for handling Covid-19 for each district/city and province. The maturity assessment was measured using the United Nations (UN) e-government maturity model. This study found that government websites are still at stage 1 and stage 2 maturity models. Meanwhile, the Covid-19 handling website is on stage1. It is hoped that the government in West Sumatra will pay more attention to improving e-government through websites in the current pandemic era.

Legislation in Australia: Social Control or Education?

2001 ◽  
Vol 17 ◽  
pp. 115-117
Author(s):  
Tenille Clarke
Keyword(s):  
Health And Safety ◽  
Workplace Safety ◽  
Work Place ◽  
Main Function ◽  
Workplace Health ◽  
Or Education ◽  
The Public ◽  
Workplace Health And Safety ◽  
The Government ◽  
The Right

The primary function of legislation in Australia is that of an educative one rather than an enforcement role. An example of legislation the main function of which is to educate is the Occupational Health and Safety Act, 1985 (O.H.&S. Act). The main aim of the Act is to legislate for a safe work place, breaches of the Act can induce human suffering, therefore the Act is designed to prevent workplace accidents, not to prosecute.The O.H.&S. Act was introduced after a time of social change. The sixties and seventies were times of protest on matters concerning equality for women and for many underprivileged groups. As a result of this, a demand for the rights of safety within the workplace followed. With the advent of the Act in 1985 came a legitimation to the premises of workplace health and safety. The demands for workplace health and safety were recognised by the government and it accommodated by legislating for a safe workplace. The OH & S Act satisfies a need to educate the public on workplace safety and the right to workplace rehabilitation after a workplace illness, by using many social mechanisms. These mechanisms include the set up of a beaurocratic organisation—Workcover, to administer the Act. Workcover educates the public through the use of training schemes, graphic television commercials and standards as a guide to correct practice. Evolution of the Act to management of safety by employers and employees demonstrated that legislation is a self-referential system that has feedback loops which are the result of the education of society. The mechanisms used in the processes of education are socially constructed. Legislation is therefore used to guide society into acceptance of an ideal/framework.

THE RIGHT TO HEALTH AND THE HISTORICAL DEVELOPMENT OF THE PRINCIPLE OF HEALTH AND ACCESS

2019 ◽  
pp. 262
Author(s):  
Kristīne Vasiļevska
Keyword(s):  
Social Inclusion ◽  
Healthcare Providers ◽  
Good Health ◽  
Healthy Person ◽  
The Public ◽  
A Value ◽  
Use Of Technology ◽  
The Right ◽  
The City

The availability of medical care is the application of health care and the ability to realize it through the use of technology and qualified healthcare providers. The principle of availability is essentially a matter for the person to be fully involved in all aspects of life as an integral part of the public emergency mechanism. Today, health is not only a value but also a resource that contributes to the economic growth of the state, the city, the region. A healthy person can work more productively, he more easily adapts to changes and can work longer. Good health increases quality of life, strengthens families, promotes safety, reduces poverty and social inclusion.

Sign in / Sign up

Export Citation Format

Share Document