ANALISIS JUMLAH PETUGAS OPTIMUM DENGAN MENGGUNAKAN METODE SIMULASI ANTRIAN
Improving the quality of public services involving many absolutely necessary. Similiarly, in PT.PLN(Persero) Branch South Medan Rayon providing services costumers in the payment of electricity of bills. Although the service is quite good ad fast, the queses still common. Therefore, this study tries to provide alternative solutions to address the queue by applaying simulation method . Simulation analysis begin with collecting the data rate and the rate of arrival costumers service and continued analyzing the characterisrics of the service rate and the rate of arrival of acquired characterisrics of costumers. From created a simulation model that approaches the accrual conditions and proceed with the vaiduty test . Based on research conducted can be determined characteristics of queing models, namely random costumer arrivel patterns, time waitress exponential , service discipline FCFS (First Come First Served). To determine optimal number of officers carried out and optimal simulation. Optimal conditions obtained 6 (six) officers and six lines with cisideration of time in the most minimal system. By ontaining optimal conditions , we can made the allocation of officers eachtime interval in proportion to the number costumer arrivals.