Определение требований потребителей к качеству образовательных услуг// International Journal of Educational and Scientific Research 2(10), 2019/ Chief Editor K. Kumpulainen /OEAPS Inc.(Open European Academy of Public Sciences). Vienna, Austria. 30.06.2019: OEAPS Inc., 2019. PP. 21-29.

2019 ◽  
Author(s):  
Александра Сергеевна Ращупкина ◽  
Анастасия Андреевна Лескова ◽  
Артем Олегович Еськов ◽  
Ирина Александровна Манакова
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Scientific Research ◽  
Chief Editor ◽  
Educational Services ◽  
European Academy

В статье рассматриваются требования, выдвигаемые к образовательным услугам, а также обеспечивающим конкуретноспособность высшего учебного заведения. Предлагается применение инструмента в области управления качеством, такого как диаграмма сродства, с целью определения требований потребителей для повышения качества образовательных услуг.The article discusses the requirements for educational services, as well as ensuring the competitiveness of higher education. It is proposed to use a tool in the field of quality management, such as the affinity diagram, in order to determine the requirements of consumers to improve the quality of educational services.

The quality of higher education through the eyes of the consumers of educational services

2018 ◽  
Vol 6 (1) ◽  
pp. 27-32
Author(s):  
Николай Дмитриев ◽  
Nikolay Dmitriev
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Educational Process ◽  
Educational Services ◽  
Quality Of Higher Education ◽  
Russian Higher Education

The article analyses the incentives of the Russian higher education institutions to provide quality education which develop as a result of the competition and signals from labor market. The mechanism of a quality assurance of training of specialists in higher education institution is the quality management system. The experience of formation of a quality management system is presented. The structure and interrelation of components of quality of education is considered. Criteria and indicators of quality of educational process, which can be applied in estimation of quality in the educational organization, are offered. Besides, backbone components of quality — satisfaction of consumers with educational services are considered.

Decision-Making Support Systems in Quality Management of Higher Education Institutions

2017 ◽  
Vol 9 (2) ◽  
pp. 56-79 ◽  
Author(s):  
Manuel Mora ◽  
Fen Wang ◽  
Jorge Marx Gómez ◽  
Mahesh S. Rainsinghani ◽  
Valentyna Savkova Taras Shevchenko
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Quality Management ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Educational Services ◽  
Managerial Decision ◽  
New Process ◽  
Decision Making Support

The provision of high-quality educational services is a mandatory objective for Higher Education Institutions (HEIs) nowadays. Consequently, HEIs implement Quality Management System (QMS) process frameworks. A core managerial activity conducted in these QMS is decision making, which impacts the overall quality of the provided HEI's educational services. This managerial context found in HEIs demands an adequate and reliable managerial decision-making support. In this article, we elaborate a new Process-Task-Decision scheme for HEIs based on a relevant international QMS process framework (ISO 9001 IWA 2:2007), and we survey selectively DMSS and HEI literature in the 1996-2016 period. We found that DMSS have been used in a variety of Process-Task-Decision situations in HEIs from early periods to the present, but their utilization is still scarce and partially deployed. Thus, open opportunities to apply them in HEIs and relevant knowledge gaps still exist to be further researched.

Decision-Making Support Systems in Quality Management of Higher Education Institutions

2018 ◽  
pp. 1988-2012
Author(s):  
Manuel Mora ◽  
Fen Wang ◽  
Jorge Marx Gómez ◽  
Mahesh S. Rainsinghani ◽  
Valentyna Savkova Taras Shevchenko
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Quality Management ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Educational Services ◽  
Managerial Decision ◽  
New Process ◽  
Decision Making Support

The provision of high-quality educational services is a mandatory objective for Higher Education Institutions (HEIs) nowadays. Consequently, HEIs implement Quality Management System (QMS) process frameworks. A core managerial activity conducted in these QMS is decision making, which impacts the overall quality of the provided HEI's educational services. This managerial context found in HEIs demands an adequate and reliable managerial decision-making support. In this article, we elaborate a new Process-Task-Decision scheme for HEIs based on a relevant international QMS process framework (ISO 9001 IWA 2:2007), and we survey selectively DMSS and HEI literature in the 1996-2016 period. We found that DMSS have been used in a variety of Process-Task-Decision situations in HEIs from early periods to the present, but their utilization is still scarce and partially deployed. Thus, open opportunities to apply them in HEIs and relevant knowledge gaps still exist to be further researched.

ПСИХОЛОГО-ПЕДАГОГИЧЕСКИЕ УСЛОВИЯ СОГЛАСОВАНИЯ ГУМАНИТАРНОГО СТИЛЯ МЫШЛЕНИЯ И ЕСТСТВЕННОНАУЧНОГО ЗНАНИЯ В ОБРАЗОВАТЕЛЬНОМ ПРОЦЕССЕ ВУЗА// Academy Journal No.5(17), 2019/ Chief Editor Susan Belih /OEAPS Inc.(Open European Academy of Public Sciences). Tallinn, Estonia. 09.05.2019: OEAPS Inc., 2019. - pp. 45-53.

2019 ◽  
Author(s):  
Раиса Николаевна Афонина ◽  
Людмила Константиновна Синцова
Keyword(s):  
Higher Education ◽  
Secondary School ◽  
Teaching Methods ◽  
Natural Science ◽  
Chief Editor ◽  
Interactive Teaching ◽  
European Academy ◽  
Secondary School Education ◽  
New Knowledge ◽  
Knowledge Practice

В статье рассматривается проблема согласования гуманитарного стиля мышления и естественнонаучного знания. Практика показывает, что у студентов, выбравших для обучения гуманитарные специальности, преобладает гуманитарное мышление. Оно сформировано условиями профильного обучения в средней школе и продолжает развиваться на этапе получения высшего образования. Гуманитарный тип мышления характеризуется диалогичностью, вариативностью, креативностью, самостоятельностью в освоении новых знаний, способностью к интеллектуальным изобретениям и экспериментам с неизвестными и неочевидными результатами, к рефлексивности и критичности результатов деятельности. Важнейшими условиями повышения эффективности в освоении содержания естественнонаучных дисциплин студентами-гуманитариями являются учет возможностей и познавательных интересов студентов, использование резервов учебной информации, интерактивных методов обучения.The article deals with the problem of harmonizing the humanitarian style of thinking and natural science knowledge. Practice shows that students who choose humanities to study in humanities have humanitarian thinking that prevails. It is shaped by the profile of secondary school education and continues to evolve at the stage of higher education. The humanitarian type of thinking is characterized by dialogue, variability, creativity, autonomy in the development of new knowledge, the ability to intellectual inventions and experiments with unknown and non-obvious results, to reflexivity and criticality of the results of activities. The most important conditions for increasing the effectiveness in mastering the content of natural science disciplines by students of the humanities are taking into account the capabilities and cognitive interests of students, the use of reserves of educational information, interactive teaching methods.

DISTANCE EDUCATION IN THE CONTEXT OF GLOBALIZATION: PROBLEMS, SEARCH FOR A SOLUTION// Social Sciences: Achievements and Prospects Journal 4(12), 2019/ OEAPS Inc.(Open European Academy of Public Sciences); Chief Editor Mark Freeman - Barcelona, Spain. 16.05.2019: OEAPS Inc., 2019. - pp. 29-33.

2019 ◽  
Author(s):  
Zhanna Borisovna Erzhanova ◽  
Olga Alexandrovna Manankova
Keyword(s):  
Social Sciences ◽  
Quality Of Life ◽  
Distance Education ◽  
Chief Editor ◽  
Learning System ◽  
Spiritual Needs ◽  
European Academy ◽  
Distance Learning System ◽  
Teachers And Students

The article deals with the analysis of distance education in the modern globalization, as well as the problems and difficulties faced by teachers and students in the process of this form of training. Distance learning system provides an excellent opportunity for higher education to those who did not have or want to get a second education with the aim of improving the quality of life, as well as their material and spiritual needs. This article, highlighting some of the difficulties and problems of training in modern globalization, can help teachers to allow and overcome some of these new problems.

KAZAKH HEROIC EPIC LITERATURE// International Journal of Educational and Scientific Research 1(9), 2019/ Chief Editor K. Kumpulainen /OEAPS Inc.(Open European Academy of Public Sciences). Vienna, Austria. 31.03.2019: OEAPS Inc., 2018. - PP. 15-19.

2019 ◽  
Author(s):  
Gulnar Dmitrievna Sharakpaeva ◽  
Zhanna Borisovna Erzhanova
Keyword(s):  
Scientific Research ◽  
Chief Editor ◽  
Historical Events ◽  
European Academy ◽  
Special Place ◽  
Heroic Epic ◽  
Imaginative Thinking

The article deals with the object of analysis of the Kazakh heroic epic literature. Heroic epic literature – stories and poems, which tells about the feats of arms of the warriors, who had extraordinary strength and protect their people from the raids of foreigners. The Kazakh epic literature originated on the basis of historical events experienced by the Kazakh people at different times. Therefore, it is a valuable monument that testifies to the heroic deeds of batyrs, fortitude, manners and customs of the Kazakh people. The works of the heroic epic literature entered the structure of Kazakh folklore as its most important component and occupy a special place in it. The peculiarity of the epic literature is that it discursive forms of thinking give way to artistic and imaginative thinking.

scholarly journals IMPROVING THE QUALITY OF HIGHER EDUCATION IN THE SYSTEM OF STATE REGULATION

2021 ◽  
pp. 35-42
Author(s):  
Ek.V. Agamirova ◽  
◽  
N.V. Kosareva ◽  
El.V. Agamirova ◽  
N.A. Ulyakina ◽  
...  
Keyword(s):  
Higher Education ◽  
Russian Federation ◽  
Educational System ◽  
State Regulation ◽  
Educational Process ◽  
Educational Services ◽  
Academic Mobility ◽  
Quality Of Higher Education ◽  
The Russian Federation

The article considers approaches to improving the quality of higher education in the system of state regulation. It is established that the reform of the educational system in the Russian Federation requires adequate changes in the internal management of universities, their transition to the principles of strategic planning, monitoring of the educational services market, personnel management, expansion of academic freedoms and academic mobility of all participants in the educational process.

scholarly journals FORMATION AND DEVELOPMENT OF THE INTERNAL SYSTEM OF EDUCATION QUALITY ASSURANCE AT THE UNIVERSITY AS A FACTOR OF STATE SOCIO-ECONOMIC DEVELOPMENT

2020 ◽  
pp. 96-103
Author(s):  
A. Artyukhov
Keyword(s):  
Higher Education ◽  
Economic Development ◽  
Quality Assurance ◽  
Foreign Students ◽  
Education Institution ◽  
The State ◽  
Educational Services ◽  
Socio Economic Development ◽  
The University

The article is devoted to the description and analysis of factors that potentially and actually affect the socio-economic development of the state on the example of the higher education institution. It is established that at the system level the level of ensuring the quality of educational activities and the quality of higher education has a decisive influence on the formation of a positive image of a higher education institution. The results of a survey of students on the criteria for choosing a university to study are presented. Statistics on public funding of education in general and higher education in particular are presented and analyzed. It is established that, despite the formally high percentage of education funding from the level of GDP in absolute terms, the actual funding is low and needs to be strengthened by attracting external funding from customers. Attention is also paid to the state of development of educational services for foreign students. In a competitive environment at the national and international level, the decisive influence on the involvement of foreign students in the university is influenced by the structure of the training program, teacher qualifications, organization of the educational process in the classroom and so on. The article on the example of a higher education institution presents the main stages of formation and development of the internal system of quality assurance of education as an object of influence on the socio-economic development of the state. The development and/or improvement of internal quality assurance systems in universities is becoming a powerful basis for increasing university funding from external (personally involved) sources, reducing the outflow of applicants abroad and the successful provision of educational services to foreign students. At this stage, given the limited opportunities for funding of educational activities by the state (compared to EU countries), the successful implementation of the university development strategy is possible provided that systematic work is done to improve the quality of educational services for domestic and foreign citizens. As part of further research, it is planned to analyze the mutual impact of the education quality assurance system on the effectiveness of scientific activities, the provision of additional paid educational services, training for external customers and other sources.

scholarly journals Current state of educational services provision to future masters of educational institution management

2020 ◽  
Vol 2020 (2 (131)) ◽  
pp. 179-187
Author(s):  
Olha Yeromenko
Keyword(s):  
Higher Education ◽  
Graduate Students ◽  
Higher Education Institutions ◽  
Educational Institution ◽  
Education Institution ◽  
Educational Process ◽  
Educational Services ◽  
Teaching Staff ◽  
Flexible System

The article raises the topical issue of training competitive professionals capable of working under modern market conditions. The transition to market relations changes the education policy and the system of educational services provision. The professional destiny of a future manager and the success rate of an educational institution depend on the quality of providing educational services to graduate students specialised in educational institution management. The purpose of the article is to analyse the results of a survey of graduate students aimed at determining the status of educational services given within the specialty 073 "Management" (specialization "Educational Institution Management") in various higher education institutions of Ukraine. Monitoring the state of the educational services provided to graduate students majoring in educational institution management has been carried out on the basis of general scientific and empirical cognition methods: comprehensive study of quality training of master-course students, observation, survey in the form of questionnaires, analysis of graduate students’ responses, analogy. The criteria enabling graduate students to assess the quality of educational services provided by higher education institutions have been defined: the fundamental nature of training; level of knowledge and experience of teaching staff; organization of the educational process; culture and communication level of teachers; reaction of teachers and administration of higher education institution to further demands of graduate students, etc. On the basis of the analysis and generalisation of the processed material, the basic demands of master-course students majoring in educational institution management for increase in the level of educational services have been defined: decrease in theorising of educational material; practice orientation; increase in the use of interactive teaching methods by teachers; expansion of the list of optional courses; increase in opportunities for individual counselling at a convenient time; involvement of leading specialists, experts, experienced educational institution managers in teaching; improvement of facilities and resources of an institution; increase in the level of additional educational services provision in higher education institutions. According to the results of the study, it has been concluded that it is necessary to establish a flexible system of training master-course students majoring in educational institution management.

scholarly journals Artikel Manajemen Mutu Terpadu

2019 ◽  
Author(s):  
Nur Afni Syaputri ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Corporate Culture ◽  
Drop Out ◽  
Educational Services ◽  
Customer Education ◽  
The World

The aim of quality management is to ensure that all parts of the organization work together to improve the processes, products, services and corporate culture to achieve long-term success that comes from customer satisfaction. This article was prepared by the author using the system referring to the literature review. The implementation of integrated quality management in education goes through several processes from the preparation, planning, and implementation of the quality of educational services that are expected by education customers. Meeting the expectations of customer education is a quality management paradigm that must be fulfilled, so that those who drop out of school and unemployment can be minimized in the world of our education.

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