scholarly journals Perlindungan Hukum terhadap Pengguna Jasa Angkutan Umum pada Dinas Perhubungan Kota Medan

2019 ◽  
Vol 4 (1) ◽  
pp. 25
Author(s):  
Zainal Fikri Nasution ◽  
Isnaini Isnaini ◽  
Sri Hidayani

<h1><em>Legal Protection on The Users of Public Transport Services in Medan City Transportation Office</em></h1><h1>Abstract</h1><h1>Legal protection is any effort that guarantees legal certainty to provide protection to passengers or consumers who use the services of business people to protect them from things they do not want. Public Transportation is one of the transportation media used by the community together by paying tariffs. The purpose of this study was to determine the legal standing of public transport passengers and their protection in accordance with Law No.22 of 2009 concerning Road Traffic and transportation. The type of writing in this study is Normative, namely a process to find a rule of law, legal principles, and legal doctrines in order to answer the legal issues at hand. Public Transport Companies are responsible for losses caused by all actions of people employed in the activities of transport operations. In addition, the Public Transport Company is responsible for losses suffered by Passengers who have died or injuries due to transportation operations, unless caused by an incident that cannot be prevented due to passenger error.</h1><pre> </pre>

2019 ◽  
Vol 6 (1) ◽  
pp. 24
Author(s):  
Ahmad Lili ◽  
Lambang Basri Said ◽  
St Maryam

This study aims to analyze the evaluation of theperformance of transportation mode services and theperformance of transport route services to evaluate theperformance of the service level of integrated public transportsystems in the Masamba Region. The method of data collection isconducted through primary surveys and secondary surveys.Primary surveys are carried out by distributing questionnairesand data analysis techniques using SmartPLS version 3.0software and secondary surveys by collecting data related toresearch themes in several related agencies. The research sampleis that the public transportation passengers on the Masamba-Makassar Bus route as many as 98 respondents, determining thenumber of samples can be done using the Bernoulli formula.Based on the analysis of existing data obtained by respondents&#39;perceptions that the performance of the level of service of thetransportation mode in terms of safety, comfort and orderlinesshas been effective, although in terms of equality it still needs toimprove its services. The performance of the Bus publictransport system in the Masamba area has also created anintegrated public transport system and the performance of theMasamba-Makassar PO route services is categorized well basedon the standards of public transport services from the DirectorGeneral of Land Transportation.


2020 ◽  
Vol 12 (20) ◽  
pp. 8470
Author(s):  
Dragan Stojic ◽  
Zoran Ciric ◽  
Otilija Sedlak ◽  
Aleksandra Marcikic Horvat

Overall satisfaction is an emotional response to a perceived discrepancy between expectations and perceptions. Overall satisfaction is more of a holistic affective construct after a service delivery experience, while transaction-specific satisfaction refers to attribute-based cognitive evaluation of service encounters. The authors investigated which particular attributes of public transport service drive satisfaction of customers, contributing to public transport becoming more sustainable. The questionnaire used in this research was constructed based on Benchmarking in European Service of Public Transport (BEST). The respondents belonged to the group of younger users of public transport services. Correlation analysis, factor analysis, and regression analysis were used in data processing and interpretation. Results obtained from the research show that young people emphasize the importance of on-line information, comfort, and prices of the public transportation. This paper not only provides insight into expectations of public transport users, but also investigated the potential decrease in CO2 and PM emissions when private vehicles are substituted with the public transport.


2020 ◽  
Vol 2 (1) ◽  
pp. 42-46
Author(s):  
I Gusti Agung Tria Masdiana Putra ◽  
I Nyoman Putu Budiartha ◽  
Ni Made Puspasutari Ujianti

Abstract-Transport is a facility that functions as the transfer of goods or people from one place to another. Seen in the community environment, in fact there are still a number of transporters who carry out actions outside standardization as well as carrying passengers in excess of the prescribed capacity, this has violated traffic rules and violated the rules on consumer protection, In addition, due to the neglected passenger rights and a lack of awareness of passengers in terms of security and comfort as service users, the authors are interested in lifting the title and conducting research on legal protection for public transport passengers at Trans Serasi Tabanan. The problems of this research are; 1. How is legal protection for public transport passengers as consumers of transportation facilities? and 2. What is the responsibility of the carrier for errors that result in losses for public transport passengers? This research is categorized into empirical research, because it wants to know the form of legal protection for Trans Serasi Tabanan passengers. From the results of the research and discussion show that the lack of awareness of the transporters in paying attention to the safety and comfort of passengers and passengers is also less aware of the importance of their rights to obtain security and comfort in using public transportation services so that their rights as service users are ignored.This legal research is expected for the transporters to pay more attention to the comfort and safety of passengers and the passengers are also more selective in using public transport services so that there are no events that can cause harm in any form. Keywords: Legal Protection; Passenger; Public transportation Abstrak-Angkutan merupakan sarana yang berfungsi sebagai pemindah barang ataupun orang dari suatu tempat ke tempat lainnya. Dilihat dalam lingkungan masyarakat, kenyataanya masih ada beberapa oknum pengangkut yang melakukan tindakan diluar standarisasi seperti halnya mengangkut penumpang dalam jumlah melebihi kapasitas yang telah ditetapkan , hal ini sudah melanggar tata tertib dalam berlalu lintas serta melanggar tata tertib tentang perlindungan konsumen. Selain itu, adanya hak-hak penumpang yang terabaikan serta kurangnya kesadaran penumpang dalam hal keamanaan dan kenyamanan sebagai pengguna jasa, maka penulis tertarik mengangkat judul dan melakukan penelitian mengenai perlindungan hukum terhadap penumpang angkutan umum Trans Serasi Tabanan. Adapun permasalahan dari penelitian ini yakni; 1. Bagaimanakah upaya perlindungan hukum terhadap penumpang angkutan umum sebagai konsumen fasilitas transportasi? serta 2. Bagaimanakah tanggung jawab pihak pengangkut terhadap kesalahan yang mengakibatkan kerugian bagi penumpang angkutan umum? Penelitian ini dikategorikan ke dalam penelitian empiris, dikarenakan ingin mengetahui bentuk perlindungan hukum bagi penumpang Trans Serasi Tabanan. Dari hasil penelitian dan pembahasan menunjukkan bahwa kurangnya kesadaran dari pihak pengangkut dalam memperhatikan keamanan dan kenyamanan penumpang serta dari pihak penumpang juga kurang menyadari pentingnya hak-hak mereka untuk memperoleh keamanan dan kenyamanan dalam menggunakan jasa angkutan umum sehingga hak mereka sebagai pengguna jasa pun terabaikan. Penelitian hukum ini diharapkan bagi pengangkut agar lebih memperhatikan kenyamanan dan keamanan penumpang serta pihak penumpang juga lebih selektif dalam menggunakan jasa transportasi angkutan umum agar tidak adanya kejadian yang dapat menimbulkan kerugian dalam bentuk apapun. Kata Kunci: Perlindungan Hukum ; Penumpang ; Angkutan Umum


2020 ◽  
Vol 8 (2) ◽  
Author(s):  
Yuliantini Eka Putri

<p class="SammaryHeader" align="center"><strong>ABSTRACT</strong></p><p class="SammaryHeader"><em>The level of feasibility of rural public transportation in Pengandonan sub-district, ogan komering ulu district. The aim of this research is to identify and analyze the feasibility of rural public transportation in Pengandonan District, Ogan Komering Ulu District. The benefit of this research is that it can provide conclusions from the results of the analysis in the field which will later be able to provide benefits and input to related public transport services, so that the level of public transport services to the public is obtained optimal and efficient results. The method used is a descriptive qualitative analysis method by distributing questionnaires to the respondents, namely the population in Ogan Komering Ulu district command district. After analyzing the data obtained from the results of questionnaire responses distributed to the people of the Pengandonan sub-district using transportation in the form of rural public transportation, the feasibility variable (Y) R2 = 0.704, Y = 1.2289 + 0.923 (X1) + 0.056 (X2). Variable speed (X1) and convenience (X2) can affect the feasibility of rural public transportation (Y) which can be seen from the F test and T test values. The values of the two tests are greater than the table. 15,073&gt; 1,490 for the speed variable, 15,660&gt; 1,984 for the comfort variable and 115,247&gt; 3,089, which means that Ho is rejected and Ha is accepted or there is a linear relationship between the speed variable and the comfort variable with the appropriateness of the Rural Public Transport Transportation in Pengandonan District, Ogan Komering Ulu. Recommendations To produce accountable village public transport feasibility values, more samples are needed and methodological refinements are needed.</em></p><p class="SammaryHeader"><strong><em>Keywords :</em></strong><em> Transportation, Feasibility of Rural Public Transportation</em></p><p class="SammaryHeader" align="center"><strong>ABSTRAK</strong></p><p><em>Tingkat kelayakan transportasi angkutan umum pedesaan di kecamatan pengandonan kabupaten ogan komering ulu. Tujuan yang ingin dicapai dari penelitian ini adalah  untuk me</em><em>ngeidentifikasi dan menganalisa kelayakan</em><em> transportasi angkutan umum pedesaan di Kecamatan Pengandonan Kabupaten Ogan Komering Ulu.  Manfaat penelitian ini adalah dapat memberikan kesimpulan-kesimpulan dari hasil analisis di lapangan yang nantinya akan dapat memberikan manfaat serta masukan kepada jasa angkutan umum terkait, agar dalam tingkat pelayanan angkutan umum terhadap masyarakat didapat hasil yang optimal dan efisien.</em><em> </em><em> Metode yang digunakan adalah metode analisa deskriptif kualitatif dengan membagikan kuisioner kepada responeden yaitu penduduk di kecamatan pengandoanan kabupaten ogan komering ulu. </em><em> </em><em>Setelah melakukan analisis data yang didapat dari hasil jawaban kuisioner yang disebarkan kepada para masyarakat kecamatan pengandonan</em><em> </em><em>yang menggunakan alat transportasi yang berupa angkutan umum pedesaan dapat Variabel kelayakan (Y)</em><em> </em><em>R<sup>2 </sup>= 0,704</em><em>, </em><em>Y =  1,289 + 0,923 (X1) + 0,056 (X2)</em><em>. </em><em>Variabel kecepatan (X1) dan kenyamanan (X2) dapat mempengaruhi kelayakan alat transportasi angkutan umum pedesaan (Y) yang dapat  dilihat dari nilai uji F dan uji T. Nilai dari kedua uji tersebut lebih besar dari tabel. 15,073 &gt; 1,490 untuk variable kecepatan, 15,660 &gt; 1,984 untuk variabel kenyamanan dan 115.247 &gt; 3,089 artinya bahwa Ho ditolak dan Ha diterima atau terdapat hubungan secara linear antara variabel kecepatan dan variabel kenyamanan dengan kelayakan alat Transportasi Angkutan Umum Pedesaan Kecamatan Pengandonan Kabupaten Ogan Komering Ulu.</em><em> </em><em>Saran</em><em> </em><em>Untuk menghasilkan nilai-nilai kelayakan transportasi angkutan umum pedesaan yang dapat dipertanggung jawabkan, dibutuhkan sampel yang lebih banyak dan penyempurnaan metodelogi.</em></p><strong><em>Kata kunci :</em></strong><em> Transportasi, Kelayakan Transportasi Angkutan Umum Pedesaan</em>


2021 ◽  
Vol 21 (2) ◽  
pp. 123-132
Author(s):  
Adinda Sekar Tanjung ◽  
Puspita Dirgahayani

Abstract   The demand for rural public transportation is dominated by people who cannot access private vehicles. In terms of the number of operating routes and the performance of their services, currently rural public transport services tend to decline. The mobility of rural communities to reach social facilities can be hampered if there is no public transportation service, which in turn will reduce the quality of human resources in rural areas. This study focuses on the movement characteristics of rural public transport passengers in Kuningan Regency. Several rural transportation routes were taken as samples, namely route 030 Cilimus-Linggarjati, route 061 Cilimus-Mandirancan, and route 037 Lengkong-Rancakeusik. This study shows that the characteristics of the movement of rural public transport passengers are an integral part in an effort to maintain rural public transport services. These characteristics of passenger movement can be used to improve the performance of public transportation, become input for public transport operators, and become material for local governments to make policies   Keywords: rural public transportation; public transport routes; public transport services; public transport performance.     Abstrak   Permintaan angkutan umum perdesaan didominasi oleh masyarakat yang tidak dapat mengakses kendaraan pribadi. Dari sisi jumlah trayek yang beroperasi dan kinerja layanannya, saat ini layanan angkutan umum perdesaan cenderung semakin menurun. Mobilitas masyarakat perdesaan untuk menjangkau fasilitas sosial dapat terhambat jika tidak ada layanan angkutan umum, yang pada akhirnya akan menurunkan kualitas sumber daya manusia di kawasan perdesaan. Studi ini berfokus pada karakteristik pergerakan penumpang angkutan umum perdesaan di Kabupaten Kuningan. Beberapa trayek angkutan perdesaan diambil sebagai sampel, yaitu trayek 030 Cilimus-Linggarjati, trayek 061 Cilimus-Mandirancan, dan trayek 037 Lengkong-Rancakeusik. Penelitian ini  menunjukkan bahwa karakteristik pergerakan penumpang angkutan umum perdesaan merupakan bagian yang tidak terpisahkan dalam upaya mempertahankan layanan angkutan umum perdesaan. Karakteristik pergerakan penumpang ini dapat digunakan untuk meningkatkan kinerja angkutan umum, menjadi masukan bagi operator angkutan umum, serta menjadi bahan pemerintah daerah untuk membuat kebijakan.   Kata-kata kunci: angkutan umum perdesaan; trayek angkutan umum; layanan angkutan umum; kinerja angkutan umum.


2019 ◽  
Vol 280 ◽  
pp. 04016
Author(s):  
Muhammad Nanang Prayudyanto ◽  
Muiz Thohir ◽  
Stefan Belka

The subsidies for public transport entails a controversial discussion on the pros and cons. On one hand mode share of public transport will decrease with increasing income levels towards private motor vehicle use. Intention of this paper is to prove that subsidy plays important role in the public transport operation and business. However such subsidy is not recover he needs to carry out the sustainable urban transport in the future. Government and private partner should create a systematic subsidy targeted for the right modes, that having sustainable achievement. This paper is structured to answer to what extent the effectiveness of government subsidies for the development of public transport services.


2019 ◽  
Vol 83 ◽  
pp. 163-178
Author(s):  
Krzysztof Grzelec ◽  
Romanika Okraszewska

Transport behaviors and preferences have an impact on modal split, which is why they should form the basis for shaping the public transport offer. Achieving the goals of sustainable mobility requires taking into account differences in transport behavior and preferences characterizing residents from different areas of the agglomeration. Analyzing differences in behaviors and preferences, the possibilities and limitations resulting from the mass character of public transport services and the fact that the main determinant of the offer is the space determined by displacements in the source-target relation should be taken into account. This article identifies differences in transport behavior and preferences of residents based on the center and suburbs of the Gdańsk agglomeration. At the same time, a preliminary attempt was made to explain the causes of specific differences in residents’ behavior and transport preferences, taking into account the limited volume ofpublication. The share of public transport in the implementation of travel decreases with the distance of the area of   residence from the center of the agglomeration. The increase in the share of rail transport in travel affects the increase in the importance of waiting time and the lack of change as a decisive factor in the selection of cars in trips. Transport preferences are strongly diversified in individual areas. Differences are noticeable even in the center areas constituting separate administrative units.


2021 ◽  
Vol 14 (1) ◽  
pp. 1275-1294
Author(s):  
Cecília Silva ◽  
Catarina Cadima ◽  
Nayanne Castro ◽  
Aud Tennoy

With regard to public policy for public transport services, two dominant approaches are found: the provision of minimal services to the car-less population, or the provision of a service that competes directly with the car (in terms of time, cost, convenience, etc.). Increased acknowledgement of the need to mitigate traffic growth and reduce greenhouse gas (GHG) emissions has led to a growing need to shift from the former to the latter, encouraging the use of public transport. This paper sets out to explore whether competitiveness with the car is a priority for the public transport planning of medium-sized European cities, as well as whether the change in European regulation (European Commission, 2007) has managed to contribute to the acceptance of this priority. In this study, we take a closer look at a country undergoing significant regulatory and procedural transformations. An exploratory analysis is conducted regarding plans, actions, and development projects in recent years in four Portuguese municipalities. Relevant planners and transport authorities are interviewed on matters such as how local policies and plans favor public transport; how the planning process was implemented; the actors involved; and the support tools used to achieve the established goals. The findings reveal that relative competitiveness of public transport is considered important by planning practitioners. Nevertheless, other concerns seem to be more timely, such as, providing minimal services, restructuring existing networks, and budget constraints. The results suggest that changes in the planning process have been overwhelming and are seen as restricting the steps required toward making public transport more competitive vis-à-vis the car. So far, local authorities recognize the potential of adding relative competitiveness concerns in the future, as well as the added value of planning support tools capable of revealing such relative competitiveness.


2018 ◽  
Vol 19 (5) ◽  
pp. 22-29
Author(s):  
Kamil Pędziwiatr ◽  
Joanna Sokół

The article presents the meaning and the current state of functioning in the Berlin area – Brandenburg (Germany) Union of Communication. The paper is focused on the problem of eliminating barriers by implementing innovations in public transport for passengers with reduced mobility, such as disabled, but also older people, pregnant women, people with small children, large luggage or obese. These innovations are intended not only to increase the availability of public transport for these groups of users, but also to respect their human rights to live with dignity. Practical solutions are based on the city of Berlin, with an average of 3,8 million passengers per day on the public transport services.


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