Premium Public Parking Services: A Way to Improve Parking Operations at Airports

2000 ◽  
Vol 1703 (1) ◽  
pp. 105-111
Author(s):  
Anna Fantoni ◽  
Douglas M. Mansel ◽  
Peter B. Mandle
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Good Combination ◽  
Structure Quality ◽  
Rate Structure ◽  
Business Opportunities ◽  
High Level ◽  
Parking Facilities

Premium public parking services, such as valet, reserved, and business parking, are becoming increasingly popular at U.S. airports. They offer an enhanced level of customer service; are important business opportunities and sources of revenue for airports; contribute to reduction of curbside congestion, thereby encouraging travelers to park instead of being dropped off or picked up; and improve an airport’s ability to compete with privately operated, off-airport parking facilities. A study was conducted at more than 14 U.S. airports and demonstrated that successful premium public parking services provide a good combination of location, parking capacity, rate structure, quality of service, and business arrangements. Although these factors are very specific to each airport, general guidelines for parking managers who wish to optimize existing parking facilities, maximize net parking revenues, and provide a high level of customer service are outlined.

scholarly journals Quality of Service to the Regional Road Transport Service

2016 ◽  
Vol 1 (2) ◽  
pp. 216
Author(s):  
Suela E.Shpuza
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Performance Standards ◽  
Road Transport ◽  
Service Organizations ◽  
Transport Service ◽  
Lack Of Information ◽  
And Performance ◽  
High Level

Performance is measured and done, the quality represents a key element to achieve the performance, especially customer service quality. In response to the pressure of globalization, the market increasingly competitive and volatile market dynamics that, many organizations actively seeking ways to add value to their services and improve their quality of service. Organizations usually tend to make their operations efficient priority. This process begins with the assessment of nevojave customers, their requirements and assessing the performance of domestic human resources in organization and performance depends on the outcome of the estimated earlier. Since this process can proceed in different directions. The causes of these results may be the lack of information and support of high-level management, performance standards unclear, inaccuracies assessors, very large number of forms to be completed and the use of software for the opposite purpose.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

scholarly journals Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah Pada Bank BJB Cabang Subang

ijd-demos ◽  
2020 ◽  
Vol 1 (2) ◽  
Author(s):  
Agus Dedi Subagja ◽  
Hanifah Hanifah
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Descriptive Analysis ◽  
Total Sample ◽  
High Level ◽  
Statistical Analysis Methods ◽  
Research Analysis

Kualitas pelayanan adalah totalitas fitur dan karakteristik produk atau jasa yang tergantung pada kemampuannya untuk memuaskan kebutuhan yang dinyatakan atau tersirat. Kepuasan pelanggan adalah tingkat perasaan seseorang setelah membandingkan kinerja (atau hasil) yang ia persepsikan dibandingkan dengan harapannya. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan customer service terhadap kepuasan nasabah dan menguji pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang. Penulis menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan analisis statistik. Populasi pada penelitian ini sebanyak 3.841, dengan jumlah sampel yang diambil sebanyak 100 orang. Sedangkan alat pengumpulan data yang digunakan adalah kuesioner. Hasil analisis penelitian menunjukkan pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang menunjukkan tingkat hubungan yang tinggi dengan kontribusi pengaruh yaitu sebesar 64,4% dan sisanya sebesar 35,4% dipengaruhi oleh faktor lain yang tidak diteliti.Service quality is the totality of features and characteristics of a product or service that depends on its ability to satisfy stated or implied needs. Customer satisfaction is the level of one's feelings after comparing the performance (or results) he perceives compared to his expectations. This study aims to analyze the quality of customer service service to customer satisfaction and examine the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB. The author uses a quantitative approach with descriptive analysis and statistical analysis methods. The population in this study was 5,240, with a total sample of 100 people. While the data collection tools used were questionnaires. The results of the research analysis showed the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB showed a high level of relationship with the contribution of influence that is equal to 64.4% and the remaining 35.4% is influenced by other factors not examined.

scholarly journals The Control Process Effectiveness: Organization Versus Customer

2013 ◽  
Vol 11 (8) ◽  
pp. 345
Author(s):  
Ofer Barkai
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Internal Control ◽  
Service Providers ◽  
Control Process ◽  
Point Of View ◽  
Large Organization ◽  
Control Processes ◽  
Telecommunication Company

This research project, which was implemented in an organization whose primary function is providing service (Telecommunication company), studies the scope of the correlation between the quality of service from the customers point of view (customer survey) and the organization (Telecommunication company systems). The research is important both for economic and scientific reasons. It involves many organizational control units which require significant monetary investments. From a scientific point of view, the research is important because it can shed light on the asymmetrical point of view existing between customers and organizations. Organizations that are service providers place high importance on the quality of service and their image as perceived by their customers. Quality of service is measured through internal control processes and from there is passed on to the staff who are directly involved in customer service. In this study, we focus on a large organization which implements control processes and then provides service to customers. Therefore, the activities of this organization are judged first and foremost on the basis of the service quality provided. The existing internal control processes of the organization, which measure the standard of service provided on the basis of organizational benchmarks are separate from those that measure customer satisfaction. In this project, we analyze the correlation between the outlook of the customer and the results of internal control processes.

OPTIMIZING THE QUALITY OF CUSTOMER SERVICE IN PHARMACY ORGANIZATIONS

2021 ◽  
Vol 2 (1) ◽  
pp. 55-59
Author(s):  
Filina I.A. ◽  
Ustinova L.P. ◽  
Fomicheva S.I.
Keyword(s):  
Quality Of Service ◽  
Medicinal Product ◽  
Customer Service ◽  
Not Given ◽  
Medicinal Products ◽  
Operational Procedure ◽  
International Nonproprietary Name ◽  
At Home

By surveying clients of pharmacy organizations, we've analyzed quality of service. It was found that pharmaceu-tical specialists do not always inform pharmacy visitors about the regimen and doses of the drug (MP), the rules for storing it at home, and about interactions with other drugs; most buyers find it difficult to answer the question of what is the International Nonproprietary Name of a Medicinal Product (INN) and how synonyms and ana-logues differ from each other; visitors to pharmacies are not always provided with information about the availa-bility of medicinal products from different manufacturers and medicinal products with different prices; in most cas-es, if the secondary packaging is violated, the pharmacy customers are not given instructions (a copy of the in-structions) on the use of the dispensed drug. A standard operational procedure "Order of realization of medicines without a prescription" was developed on the basis of received data.

FOCUS ON COORDINATION OF OPERATORS ENSURING THE QUALITY OF SERVICE IN TOURISM

2020 ◽  
Author(s):  
Mincho Polimenov ◽  
Keyword(s):  
Quality Of Service ◽  
Production Process ◽  
Level Of Service ◽  
Production Cycle ◽  
Work Processes ◽  
Organization And Management ◽  
Culture Of Consumption ◽  
High Level ◽  
Tourist Service

The report focuses on the quality of service in tourism and in particular on the quality of blanks and work processes in the various issuing units and their coordination in the overall production process. Investments are focused not only on improved innovations in machine software and equipment, but also on such tricks and connections in the production cycle providing a high level of service and culture of consumption. Facilitating the processes provides a level of competition and creates an opportunity for affordability in quality and price. Emphasis is placed on the flexibility of tour operators and the tourist product and tourist service they offer, their quality, organization and management. Satisfying the modern "global tourist" requires not only knowledge of the structure of the offered tourist product and service, but also seeks an answer to the question "How" to be created and implemented.

scholarly journals KLASIFIKASI PENGGUNAAN PROTOKOL KOMUNIKASI PADA TRAFIK JARINGAN MENGGUNAKAN ALGORITMA K-NEAREST NEIGHBOR

2016 ◽  
Vol 16 (1) ◽  
pp. 67
Author(s):  
Komang Kompyang Agus Subrata ◽  
I Made Oka Widyantara ◽  
Linawati Linawati
Keyword(s):  
Quality Of Service ◽  
Network Traffic ◽  
Network Architecture ◽  
Nearest Neighbor ◽  
Computer Network ◽  
Data Communication ◽  
Data Capture ◽  
K Nearest Neighbor ◽  
High Level

ABSTRACT—Network traffic internet is data communication in a network characterized by a set of statistical flow with the application of a structured pattern. Structured pattern in question is the information from the packet header data. Proper classification to an Internet traffic is very important to do, especially in terms of the design of the network architecture, network management and network security. The analysis of computer network traffic is one way to know the use of the computer network communication protocol, so it can be the basis for determining the priority of Quality of Service (QoS). QoS is the basis for giving priority to analyzing the network traffic data. In this study the classification of the data capture network traffic that though the use of K-Neaerest Neighbor algorithm (K-NN). Tools used to capture network traffic that wireshark application. From the observation of the dataset and the network traffic through the calculation process using K-NN algorithm obtained a result that the value generated by the K-NN classification has a very high level of accuracy. This is evidenced by the results of calculations which reached 99.14%, ie by calculating k = 3. Intisari—Trafik jaringan internet adalah lalu lintas ko­mu­nikasi data dalam jaringan yang ditandai dengan satu set ali­ran statistik dengan penerapan pola terstruktur. Pola ter­struktur yang dimaksud adalah informasi dari header paket data. Klasifikasi yang tepat terhadap sebuah trafik internet sa­ngat penting dilakukan terutama dalam hal disain perancangan arsitektur jaringan, manajemen jaringan dan keamanan jari­ngan. Analisa terhadap suatu trafik jaringan komputer meru­pakan salah satu cara mengetahui penggunaan protokol komu­nikasi jaringan komputer, sehingga dapat menjadi dasar pe­nen­tuan prioritas Quality of Service (QoS). Dasar pemberian prio­ritas QoS adalah dengan penganalisaan terhadap data trafik jaringan. Pada penelitian ini melakukan klasifikasi ter­hadap data capture trafik jaringan yang di olah menggunakan Algoritma K-Neaerest Neighbor (K-NN). Apli­kasi yang digu­nakan untuk capture trafik jaringan yaitu aplikasi wireshark. Hasil observasi terhadap dataset trafik jaringan dan melalui proses perhitungan menggunakan Algoritma K-NN didapatkan sebuah hasil bahwa nilai yang dihasilkan oleh klasifikasi K-NN memiliki tingkat keakuratan yang sangat tinggi. Hal ini dibuktikan dengan hasil perhi­tungan yang mencapai nilai 99,14 % yaitu dengan perhitungan k = 3. DOI: 10.24843/MITE.1601.10

scholarly journals Rationing the main parameters of the Quality of Network services

T-Comm ◽  
2020 ◽  
Vol 14 (11) ◽  
pp. 72-76
Author(s):  
Zain-aalabdain Al-namer ◽  
Keyword(s):  
Quality Of Service ◽  
Telecommunication Network ◽  
Packet Delay ◽  
Point Of View ◽  
Network Services ◽  
Economic Losses ◽  
Structure Quality ◽  
Main Indicator ◽  
Objectively Measured

The European Telecommunications Standards Institute (ETSI) recommends that IP-telephony networks be divided into four classes according to the quality of service (quality of network services) QoS, the main indicator of which is packet delay (Y.1541). ITU-T Recommendation G.114 for public switched telephone networks provides delays close to ETSI gradations that correspond to different types of communication. The quality of the service from the user's point of view can be expressed by a set of indicators. These metrics are described in terms that are understandable to both the user and the service, and are independent of the network structure. Quality of service indicators are focused primarily on the effect perceived by the user, must be guaranteed to the user by the service and be objectively measured at the point of access to the service (ITU-T Recommendation I.350). ITU-T Recommendation E.862 provides possible approaches to accounting for the economic losses of the operator (in planning, design, operation and telecommunication network) and the user associated with technical failures. Operators of networks, working in market conditions, are interested in assessing possible losses due to failures and in comparing them with the costs of increasing the reliability of their funds.

scholarly journals Effects of Deceptive Advertising on Consumer Loyalty in Telecommunication Industry of Pakistan

2011 ◽  
Vol 3 (5) ◽  
pp. 261-264 ◽  
Author(s):  
Syed Akif Hasan ◽  
Muhammad Imtiaz Subhani ◽  
Ana Mateen
Keyword(s):  
Quality Of Service ◽  
Customer Service ◽  
Consumer Preference ◽  
Telecommunication Industry ◽  
Consumer Loyalty ◽  
Network Coverage ◽  
Deceptive Advertising ◽  
Network Quality ◽  
Telecom Industry

This study is an attempt to interrogate the effects of deceptive advertising on consumer loyalty in telecommunication industry of Pakistan. Four variables, Call Charges (CC), Network Coverage (NC), Network Quality (NQ) and Customer Service (CS) were used to measure deception in Telecom Ads and then its effect on consumer loyalty while the consumer preference is used as the proxy of consumer loyalty. 10,000 random individuals from telecom industry were selected to conclude the results. Testing specification confirmed that the deception overwhelmingly exists in telecom ads and none of the telecom companies were providing exactly the same quality of service in terms of Call Charges, Network Coverage, Network Quality and Customer Service, as they promise in their advertisements, while, the consumers are inclined towards the services where the deceptions are seemingly meager.

scholarly journals EVALUATION OF QOS PARAMETERS FOR IPTV UNINTERRUPTED OPERATION

T-Comm ◽  
2020 ◽  
Vol 14 (10) ◽  
pp. 33-38
Author(s):  
Alexander S. Antonenko ◽  
◽  
Andrey N. Zemtsov ◽  
Keyword(s):  
Quality Of Service ◽  
Real Time ◽  
Streaming Data ◽  
Practical Applications ◽  
Network Bandwidth ◽  
Qos Parameters ◽  
Network Quality ◽  
High Level ◽  
Quality Of Service Parameters

This article describes the IPTV system, as well as its implementation methods and related protocols. The concept of IPTV includes both real-time television and recording television, the so-called VoD. In real time, streaming data is sent using only the RTP protocol and in addition to it, the RTSP protocol is used for streaming VoD. In addition, methods for measuring QoS parameters are analyzed, considering practical applications for estimating IPTV traffic parameters. An important feature of providing quality IPTV services is a high level of quality of service. Also, in theory, an Internet connection model with insufficient network bandwidth is considered. The following characteristics are taken into account: bandwidth, one-way delay, inter-packet jitter, the number of lost packets, the number of duplicated packets, packets with errors, and damaged packets. A reordering issue is mentioned. In addition, two important QoS parameters for VoD are measured: START delay and PAUSE / RESUME delays. Service messaging is considered while providing IPTV service. The maximum, average, and minimum values for the network quality of service parameters are found.

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