Satisfaction and Experience of Palliative Patients with 24/7 Hotline Service During the COVID-19 Pandemic in Saudi Arabia

Background: The COVID-19 pandemic prompted a number of shifts on healthcare. Conventional face-to-face visits were shifted during lockdown to virtual ones. Palliative care (PC) virtual visits have had high satisfaction rates, especially with patients in remote areas. Due to a number of factors, further studies are needed to develop tools that can be helpful and cost effective in improving patient’s quality of life. Objective: Our aim is to learn the main reasons palliative patients in Saudi Arabia sought help via calling the free 24/7 hotline and to discuss the hotline’s satisfaction and effectiveness in solving the palliative patient’s concerns during COVID-19. Methods: A cross-sectional sample analysis was obtained from 214 patients from different regions in Saudi Arabia. A total number of 843 calls were made to the 24/7 PC hotlines from the period of 17 April 2020 to 28 February 2021, shortly after COVID-19 pandemic began. The purpose of the call, the caller's relationship to the patient, the status of the complaint, and the satisfaction rate were collected at the end of the call through a voluntary phone survey. Results: The primary reasons that palliative patients called the hotline were: 30% for medication refills, (n=247), 24.7% for medical complaints, (n=205), 15.8% were for booking a new appointment (n=131). Patients themselves accounted for 27.8% of the callers and patient’s sons/daughters accounted for 51.3%. 85% of patients said that their issue had been resolved by the end of the call and 89% of our sample were happy with the service provided through the hotline. Conclusion: The 24/7 hotline service for PC patients in Saudi Arabia was successful in its application and resulted in a high level of satisfaction among a wide sample of participants. The main reasons palliative patients reached out were to request medication refills, seek assistance with a medical complaint, and to book a new appointment. Our hotline service effectively solved 85% of patients' issues.

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The Level of Lymphedema Awareness among Women with Breast Cancer in the Kingdom of Saudi Arabia

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph18020627 ◽

2021 ◽

Vol 18 (2) ◽

pp. 627

Author(s):

Fatmah Alsharif ◽

Wedad Almutairi ◽

Faygah Shibily ◽

Fatmah Alhothari ◽

Fidaa Batwa ◽

...

Keyword(s):

Breast Cancer ◽

Saudi Arabia ◽

Soft Tissues ◽

Demographic Data ◽

Medical Team ◽

Online Questionnaire ◽

Kingdom Of Saudi Arabia ◽

Cross Sectional ◽

Convenience Sample ◽

The Status

Background: Lymphedema is a condition in which excessive fluid accumulates in soft tissues. It is a common complication of breast cancer treatments. It can lead to serious consequences and interfere with the activity of daily living. This study aimed to determine the level of awareness of breast-cancer-related lymphedema (BCRL) among women with breast cancer in the Kingdom of Saudi Arabia. This was a descriptive quantitative cross-sectional design that included a convenience sample of women diagnosed with breast cancer in the Kingdom of Saudi Arabia. Data were collected by distributing a self-administrated online questionnaire consisting of four parts, including demographic data (five items), the status of education about BCRL (three items), basic medical history of breast cancer (six items), and BCRL level of awareness of risk factors and management (nine items). Results: In total, 95 out of 135 of participants did not know about lymphedema, 119 of the participants (88.1%) did not receive any explanation about the possibility of lymphedema from their medical team before surgery, and 121 of them (89.6%) did not receive it after surgery. The most significant factor affecting participants’ level of awareness regarding BCRL was the lack of information about the possibility of BCRL occurrence, which was not provided to them by the medical team. Recommendation: Early and continuous education for future management is essential to prevent problems related to BCRL and improve quality of life.

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Quality of Life and Patient Satisfaction after Endodontic Treatment Performed in Three Hospitals in Jeddah, kingdom of Saudi Arabia

Journal of Pharmaceutical Research International ◽

10.9734/jpri/2021/v33i56b33932 ◽

2021 ◽

pp. 84-96

Author(s):

Ragab Eid Saif Hassan ◽

Abdulrahman waseem hamid Alhamid ◽

Abdullah Abdlilwahid Abdullah Alshuaybi ◽

Abdulaziz Osama Asaad Hamadallah

Keyword(s):

Quality Of Life ◽

Saudi Arabia ◽

Cross Sectional Study ◽

Endodontic Treatment ◽

Life Assessment ◽

Total Degree ◽

Cross Sectional ◽

Related Quality ◽

High Level

Aims: To evaluate the quality of life of patients after endodontic treatment, and their satisfaction toward the endodontic treatment in Jeddah, Saudi Arabia. Methodology: A cross sectional study, was conducted on 300 patients who underwent endodontic treatment from 6 months to a week ago. The study was performed using a self-administered questionnaire. The collected data were analyzed using statistical analysis software SPSS v.26. Results: In the OHRQoL items, the total degree of the oral health-related quality of life assessment was medium with (M = 2.72 out of 5, RII = 54.4%, SD = 0.67), the most affected was "Feeling an excruciating pain in the mouth" with (M = 3.37 out of 5, RII = 67.4%, SD = 0.77), while the least was " Feeling irritable with others because of the teeth or mouth" with (M = 2.32 out of 5, RII = 46.4%, SD = 1.35). The total degree of the personal satisfaction assessment was high with (M = 3.78 out of 5, RII = 75.6%, SD = 0.67). "Postoperative Pleasantness" was the most satisfied part with (M = 3.86 out of 5, RII = 77.3%, SD = 0.87). Conclusion: This study showed a moderate level of OHRQoL among patients after the endodontic treatment, and a high level of satisfaction among patients toward the endodontic treatment.

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Factors affecting dental prosthesis satisfaction in Pakistani population

International Journal of Dental Research ◽

10.14419/ijdr.v3i2.5439 ◽

2015 ◽

Vol 3 (2) ◽

pp. 24 ◽

Cited By ~ 2

Author(s):

Naseer Ahmed ◽

Saba Faruqui

Keyword(s):

Positive Impact ◽

Cross Sectional Study ◽

Study Patient ◽

Cross Sectional ◽

Pakistani Population ◽

Factors Affecting ◽

Level Of Satisfaction ◽

Fixed Prosthesis ◽

Edentulous Patients ◽

High Level

The purpose of this clinical study was to determine the level of patients satisfaction after prosthodontic treatment.This cross sectional study was conducted in Altamash Institute of Dental Medicine, a total of 200 partially edentulous patients already restored with removable or fixed prosthesis participated in this study. Patient satisfaction was evaluated by Likert's scale. The Patients were given options of unsatisfied, not very satisfied, neutral, somewhat satisfied and satisfied to evaluate patients level of satisfaction for factors such as phonetics, pain, mastication, taste and esthetics.After statistical analysis, Likert scale score's positively for all factors such as phonetics, pain, mastication, taste and esthetics.After prosthodontic treatment patients show high level of satisfaction with their prosthesis though showing positive impact of prosthesis on oral health.

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Patient and clinician satisfaction with video consultations during the COVID-19 pandemic: an opportunity for a new way of working

Journal of Orthodontics ◽

10.1177/1465312520973677 ◽

2020 ◽

pp. 146531252097367

Author(s):

Emer Byrne ◽

Simon Watkinson

Keyword(s):

Teaching Hospital ◽

Service Evaluation ◽

Remote Consultation ◽

Cross Sectional ◽

Face To Face ◽

Level Of Satisfaction ◽

The Future ◽

Clinician Satisfaction ◽

High Level ◽

Remote Consultations

Objective: To assess satisfaction of patients and clinicians with virtual appointments using Attend Anywhere for their orthodontic consultation and to identify any areas where the technology could be further utilised. Design: Service evaluation involving descriptive cross-sectional questionnaire. Setting: Orthodontic Departments at Royal Blackburn Teaching Hospital and Burnley General Teaching Hospital. Participants: Patients and clinicians involved in video consultations. Methods: Patient- and clinician-specific questionnaires were designed and those involved in virtual clinics were invited to complete these at the end of their consultation. The questionnaires focused on setting up and connecting to the virtual clinic, assessing if the correct types of patients were involved in the clinics and satisfaction with these types of remote consultations. Results: A total of 121 questionnaires (59 patient and 62 clinician) were completed. Of the patients, 93% found the instructions provided to access the consultation easy to follow and 70% of clinicians did not report any connection issues. In 90% of cases, a virtual appointment was seen to be appropriate by the clinician. Respondents showed a high level of satisfaction with 76% of patients saying a remote consultation was more convenient than face-to-face, and 66% reporting they would, if appropriate, like more appointments like this in the future. Conclusion: The overall satisfaction among patients with virtual clinics introduced during the COVID-19 pandemic was generally high. The majority of patients would, where appropriate, prefer more virtual appointments in the future in comparison to face-to-face appointments and it was found to be more convenient for the patient.

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Cultural Competency Among Pediatric Registered Nurses in Saudi Arabia: A Cross-Sectional Design

Journal of Transcultural Nursing ◽

10.1177/1043659620960781 ◽

2020 ◽

pp. 104365962096078

Author(s):

Manal F. Alharbi ◽

Manal H. Alhamlan ◽

Ahmad E. Aboshaiqah

Keyword(s):

Saudi Arabia ◽

Cultural Competence ◽

Cultural Competency ◽

Cultural Awareness ◽

Demographic Data ◽

Self Report ◽

Cross Sectional ◽

Lack Of Information ◽

Cross Sectional Design ◽

High Level

Introduction Saudi Arabia’s culturally diverse population is growing rapidly. The need for cultural competence is greatest in pediatric units where nurses provide care to children in collaboration with their parents. Method Nonprobability sampling of 394 nurses and cross-sectional descriptive design was used to investigate nurses’ cultural competence, and to examine the relationships between the variables and participants’ demographic data in pediatric units across five hospitals in Riyadh, Saudi Arabia, by asking nurses to complete a self-report questionnaire. Results The results suggest a high degree of cultural competency. Participants’ scores indicated high levels of perceived cultural awareness, sensitivity, and cultural competence behavior for performance. Discussion This study supports the 3-D Puzzle Model of culturally congruent care for cultural competence, which assumes that cultural competence is deeply influenced by one’s experiences. The findings revealed a high level of cultural competence despite a lack of information with respect to patient views.

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Description of Patients Medications Needs and the Community Pharmacist’s Role in Puerto Rico Following a Natural Disaster

Journal of Primary Care & Community Health ◽

10.1177/2150132719842701 ◽

2019 ◽

Vol 10 ◽

pp. 215013271984270 ◽

Cited By ~ 4

Author(s):

Beatriz C. Jiménez-Mangual ◽

Darilys M. Cuevas-Acevedo ◽

Nicole Quiles-Alves ◽

Ileana Rodríguez-Nazario ◽

Kyle R. Melin

Keyword(s):

Puerto Rico ◽

Natural Disaster ◽

Community Pharmacists ◽

Design Data ◽

Cross Sectional ◽

Level Of Satisfaction ◽

Specialty Pharmacy ◽

Cross Sectional Design ◽

High Level

Background: In September 2017, Puerto Rico was hit by Hurricane Maria, a natural disaster that caused devastation. Initial reports of disruption to the health care system were later followed by increases in the death toll in Puerto Rico. Objective: This project assessed patient medications needs, level of satisfaction with community pharmacy services, and perceptions about the role of the pharmacist during the emergency following Hurricane Maria in Puerto Rico. Methodology: The investigation utilized a descriptive, cross-sectional design. Data were collected at 3 community pharmacies located in San Juan, Puerto Rico: Walgreens (Specialty Pharmacy and Store 891) and Farmacia Caridad #9. Patients receiving care at these locations were invited to complete a 10-item questionnaire. These were provided with an information sheet describing details of the study prior to participation. Results: Sixty-five patients participated in the study, with an average age of 59 years. The majority (77%) of the respondents reported problems related to their medications and nearly half (47.7%) reported having trouble either contacting or getting to their pharmacy following the hurricane. Regarding the role of pharmacists following a natural disaster, 94% of respondents reported the pharmacist was available to help them and 95% reported the information provided by the pharmacist was “trustworthy/very trustworthy.” Conclusion: Although the challenges reported in Puerto Rico with regard to medications following Hurricane Maria were significant, patients reported a high level of confidence in the ability of community pharmacists to help them.

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The characteristics of Queensland private physiotherapy practitioners’ interprofessional interactions: a cross-sectional survey study

Australian Journal of Primary Health ◽

10.1071/py20148 ◽

2020 ◽

Vol 26 (6) ◽

pp. 500

Author(s):

Jack A. Seaton ◽

Anne L. Jones ◽

Catherine L. Johnston ◽

Karen L. Francis

Keyword(s):

Private Practice ◽

Online Survey ◽

Interprofessional Collaboration ◽

Survey Study ◽

Cross Sectional Survey ◽

Cross Sectional ◽

Face To Face ◽

Level Of Satisfaction ◽

Cost Efficient ◽

High Level

Effective interprofessional collaboration (IPC) contributes to superior patient outcomes, facilitates cost-efficient health care, and increases patient and practitioner satisfaction. However, there is concern that IPC may be difficult to implement in clinical settings that do not conform to formal team-based processes, such as mono-professional physiotherapy private practice facilities. The aim of this study was to describe the characteristics of private physiotherapy practitioners’ interprofessional interactions, including their experiences and perceptions regarding IPC. A custom developed cross-sectional online survey instrument was used to collect data from physiotherapists employed in private practice facilities in Queensland, Australia. In all, 49 (20% response rate) physiotherapists completed the survey. Only a small proportion (14%) indicated that their interprofessional interactions were a daily occurrence, and less than one-third of all respondents (31%) participated in formal, multi-professional face-to-face planned meetings. Most participants (76%) reported a moderate-to-high level of satisfaction regarding their interprofessional interactions. Despite low self-reported levels of interprofessional activity and other data indicating that IPC is necessary for holistic patient care, this study shows that physiotherapists were predominately satisfied when interacting with health practitioners from various professional backgrounds. Further research is required to inform the implementation of robust strategies that will support sustainable models of IPC in physiotherapy private practice.

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Knowledge and Attitude Towards Shisha Smoking Among Health College Students at Princess Nourah University.

10.21203/rs.3.rs-16490/v1 ◽

2020 ◽

Author(s):

Atheer Aldoss ◽

REEM BEN JABER ◽

NUJUD ALRUSHUD ◽

Sarah Al-Qahtani ◽

Randah M. AlAlweet ◽

...

Keyword(s):

College Students ◽

Saudi Arabia ◽

Cross Sectional Study ◽

Cluster Sampling ◽

Negative Effects ◽

Cross Sectional ◽

History Of ◽

Knowledge And Attitude ◽

High Level ◽

Rehabilitation Sciences

Abstract Background Despite the negative effects of tobacco use, Saudi Arabia is one of the leading causes of death globally. In Saudi Arabia, 17.1% of both sexes and 3.0% of females aged 15 or older smoke. One common way to consume tobacco is through a shisha (waterpipe). This study aims to measure the knowledge of the negative health effects and attitudes toward shisha use among health college students at Princess Nourah University (PNU) in Riyadh, Saudi Arabia. Method A descriptive, cross-sectional study was conducted at PNU’s health colleges, with the 525 student participants selected evenly from each college by using cluster sampling into five health colleges(College of Health and Rehabilitation Sciences, Nursing, Dentistry, Medicine and Pharmacy), data was collected by a pretested, structured questionnaire and was coded, entered and analyzed by Statistical Package for the Social Sciences (SPSS) v.20. Results 15.4% is the percentage for who had a history of smoked shisha. The percentage of current smokers was 4.19%. There was no association between the knowledge and shisha smoking practice ( P = .603). Conclusion In conclusion, the percentage of shisha smoking was high, in spite of having a high level of knowledge. Also, the knowledge toward shisha smoking and shisha practice was not associated. In contrast to a study conducted in USA which showed a slight association between the knowledge and smoking practice. (44)

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PATIENTS SATISFACTION ABOUT HEALTH CARE DELIVERY IN OUT-PATIENTS DEPARTMENT OF COMBINED MILITARY HOSPITAL RAWALPINDI

Pakistan Armed Forces Medical Journal ◽

10.51253/pafmj.v70i6.5850 ◽

2020 ◽

Vol 70 (6) ◽

pp. 1929-34

Author(s):

Tahir Sardar ◽

Iqbal Ahmad Khan ◽

Muhammed Alamgir Khan

Keyword(s):

Health Care ◽

Health Care Delivery ◽

Care Delivery ◽

Cost Effective ◽

Armed Forces ◽

Cross Sectional Study ◽

Military Hospital ◽

Nursing Assistant ◽

Cross Sectional ◽

Level Of Satisfaction

Objective: To determine patient’s level of satisfaction and factors leading to dissatisfaction in selected patientsgroup with health care delivery in outpatients department of CMH Rawalpindi. Study Design: Cross sectional study. Place and Duration of Study: Out Patients Department of Combined Military Hospital Rawalpindi, from Sep2013 to Aug 2015. Methodology: Before data collection, written informed consent was taken from all the participants. The studypopulation comprised of armed forces personnel and their families. Patients, including both, males and females, coming to the outpatient department of Combined Military Hospital Rawalpindi were included in the study through consecutive sampling. Results: Results revealed that only 30% were satisfied. 67% patients were satisfied with the facilities in reception and 70% were satisfied with cleanliness in waiting area. A relatively low level of satisfaction with dealing of nursing assistant was recorded while very high percentage of satisfaction with performance of doctor i.e. 91%, examination done by doctor 91% and information provided by doctor 93% was recorded.90% patients reported high level of satisfaction with medicines provided.95.33% patients were satisfied with lab tests being done in hospital. Conclusion: Assessing satisfaction of patients is a simple and cost effective way for assessment of hospitalservices. Most of the patients were contented with services delivered in OPD and showed their trust in doctors,medicines provided and lab facilities offered. Majority were willing to revisit the hospital if required.

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Persepsi Pasien tentang Kualitas Layanan Mempengaruhi Kepuasan Pasien Rawat Inap Kelas III Rumah Sakit

Disease Prevention and Public Health Journal ◽

10.12928/dpphj.v14i1.1809 ◽

2020 ◽

Vol 14 (1) ◽

pp. 37

Author(s):

Sulistyaningsih Sulistyaningsih ◽

Fitnaningsih Endang Cahyani ◽

Nuli Nuryanti Zulala ◽

Sri Lestari

Keyword(s):

Hospital Inpatient ◽

Hospital Services ◽

Cross Sectional ◽

Quality Dimension ◽

Inpatient Services ◽

Level Of Satisfaction ◽

Cross Sectional Design ◽

High Level ◽

And Behavior

Background: The higher quality of hospital services will cause customers to have a high level of satisfaction and behavior. The purpose of the study was to analyze the quality of hospital inpatient services. Method: The survey research method used cross-sectional design. The sample of this study was 172 third class inpatients in PKU Muhammadiyah Gamping Hospital determined by consecutive sampling. Results: The results of study showed that patients' perceptions about the quality of inpatient services were mostly good on all dimensions (58%), most patients feel satisfied (63%). Conclusion: Education is significantly related to patients' perceptions of the quality of the hospital inpatient services. The experience of patients being treated in hospital is significantly related to inpatient satisfaction. Patients' perceptions of the quality of hospital inpatient services are significantly related to patient satisfaction. The quality dimension that needs to be improved is empathy, while the best is reliability.

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