THE INFLUENCE OF ORGANIZATIONAL CULTURE AND SITUATIONAL LEADERSHIP TO EMPLOYEE ENGAGEMENT THROUGH COMPENSATION AS A MEDIATOR AT PT. ASTRA WELAB DIGITAL ARTA

This study aims to determine the influence of organizational culture and situasional leadership on employee engagement through compensation as a mediator. The population in this study were all employees at PT. Astra Welab Digital Arta which has 216 employees. The data analysis technique used is Structural Equation Model (SEM) with Lisrel, sample of this research uses purposive sampling. The results showed that there is a positive and significant influence of organizational culture to compensation, there is a positive and significant influence of situational leadership to compensation, there is a positive and significant influence of organizational culture and situational leadership to compensation, there is a positive and significant influence compensation to situational leadership, there is a positive and significant influence of organizational culture and situational leadership on employee engagement through compensation as a mediator

Download Full-text

Apakah Kepercayaan Memediasi Pengaruh Reputasi Bank dan Religiusitas Terhadap Purchase Intention?

Jurnal Ilmiah Manajemen dan Bisnis ◽

10.30596/jimb.v22i1.5630 ◽

2021 ◽

Vol 22 (1) ◽

pp. 86-102

Author(s):

Hanifah Jasin ◽

◽

Siti Mujiatun ◽

Muis Fauzi Rambe ◽

Rahmad Bahagia Siregar ◽

...

Keyword(s):

Data Analysis ◽

Data Collection ◽

Structural Equation Model ◽

Significant Influence ◽

Representative Sample ◽

Purchase Intention ◽

Structural Equation ◽

Sampling Technique ◽

Equation Model ◽

Islamic Bank

The purpose of this research is to study the factors that influence trust and purchase intention on Islamic Bank Products in Medan City and produce models for measuring trust and purchase intention on Islamic Bank products in Medan City. In this study the population is unknown, therefore a representative sample with non-probability sampling technique is needed and the method used is purposive sampling. In this study, the number of indicators is 21, so by using ten times the indicator calculation, the required sample size is 170 people. Data collection was carried out using observations, questionnaires and documentation studies. Data analysis in this study was carried out by using the Structural Equation Model (SEM). The results showed that there was a positive and significant influence on Bank Reputation on Trust, There was a positive and significant influence of Religiosity on Trust, there was a positive and significant influence on Bank Reputation on Purchase Intention, there was a positive and significant influence on Religiosity on Purchase Intention, there was a positive and significant influence. trust in Purchase intention. Trust can positively mediate the effect of Bank Reputation on Purchase Intention and Trust can positively mediate the influence of Religiosity on Purchase Intention.

Download Full-text

Factors Influencing Online Repurchase Through Satisfaction

Jurnal Organisasi dan Manajemen ◽

10.33830/jom.v16i2.826.2020 ◽

2020 ◽

Vol 16 (2) ◽

pp. 129-145

Author(s):

Faris Saputra Saplina ◽

Nazwirman Nazwirman ◽

Anis Byarwati

Keyword(s):

Data Analysis ◽

Product Quality ◽

Structural Equation Model ◽

Structural Equation ◽

Quantitative Research ◽

Equation Model ◽

Price Fairness ◽

Purposive Sampling ◽

Factors Influencing ◽

Positive Effect

This research examines the influence of price fairness and product quality on satisfaction and repurchase on Tokopedia. This is a quantitative research that used Structural Equation Model (SEM) with SPSS and Lisrel software for data analysis. Purposive sampling is used to select samples, though it is limited to certain respondents. The minimum sampling size is 10 times the number of research indicators, with a total 149 respondents analyzed. Findings. The results showed that Price Fairness and Product Quality had significant and positive impacts on satisfaction. Furthermore, Product Quality and Satisfaction have significant and positive effect on repurchase, while Satisfaction mediates price fairness to Repurchase and Product Quality.

Download Full-text

Efek Goal Commitment, Lingkungan Litigasi, dan Kepercayaan Pada Penerimaan Auditor Atas Metode Pilihan Klien (Studi Empiris Pada KAP Jakarta)

Akuntansi dan Manajemen ◽

10.30630/jam.v8i1.125 ◽

2013 ◽

Vol 8 (1) ◽

pp. 13-28

Author(s):

Rudi Zulfikar ◽

Rita Rosiana ◽

Kristin Romauli

Keyword(s):

Data Analysis ◽

Structural Equation Model ◽

Structural Equation ◽

Sampling Method ◽

Final Analysis ◽

Goal Commitment ◽

Equation Model ◽

Accounting Firms ◽

Purposive Sampling

The purpose of this research is to examine three factors that affect audit decision such as goal commitment, litigation environment and trust on auditor’s acceptance of the client’s preferred methods. Data were collected through questionaires using purposive sampling method. Samples were selected from accounting firms which were listed on Directory of Ikatan Akuntan Publik Indonesia for 2013 period in Jakarta. Out of the 150 questionnaires sent, the final analysis was based on the response from 109 auditors (72.67%). Moreover, data analysis uses Structural Equation Model (SEM) by using AMOS (Analysis of Moment Structures) version 21.0. The results of this research reveal that (1) goal commitment is positively related to the auditor’s acceptance of the client’s preferred method, (2) litigation environment is negatively related to the auditor’s acceptance of the client’s preferred method, and (3) trust is negatively related to the auditor’s acceptance of the client’s preferred method

Download Full-text

AUTHENTIC HAPPINESS AS A MEDIATOR OF LEARNING ORGANIZATION AND AUTHENTIC PERSONAL BRANDING ON WORK ACHIEVEMENT

Dinasti International Journal of Management Science ◽

10.31933/dijms.v2i1.536 ◽

2020 ◽

Vol 2 (1) ◽

pp. 112-124

Author(s):

Indira Shanti ◽

Antonius Dieben Robinson Manurung

Keyword(s):

Data Analysis ◽

Structural Equation Model ◽

Learning Organization ◽

Significant Influence ◽

Structural Equation ◽

Learning Organizations ◽

Equation Model ◽

Analysis Techniques ◽

Authentic Happiness ◽

Personal Branding

This study aims to analyze the effect of learning organizations and authentic personal branding on work achievement with authentic happiness as a mediator. Considering work achievement must be used as a goal to motivate employees in order to prepare themselves to enter the era of society 5.0. Data analysis techniques were carried out using structural equation model. The results of this study indicate that; (1) there is a positive and significant influence on authentic happiness on work achievement; (2) there is a positive and significant influence of learning organizations on authentic happiness; (3) there is a positive and significant influence on authentic personal branding on authentic happiness; (4) there is a positive and significant influence of learning organizations on work achievement with authentic happiness as a mediator; and (5) there is a positive and significant influence on authentic personal branding on work achievement with authentic happiness as a mediator.

Download Full-text

PENGARUH ABILITY, BENEVOLENCE DAN INTEGRITY TERHADAP TRUST, SERTA IMPLIKASINYA TERHADAP PARTISIPASI PELANGGAN E-COMMERCE: STUDI KASUS PADA PELANGGAN E-COMMERCE DI UBM

Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT ◽

10.36226/jrmb.v2i2.46 ◽

2017 ◽

Vol 2 (2) ◽

pp. 155-168 ◽

Cited By ~ 1

Author(s):

David Wong

Keyword(s):

Data Analysis ◽

Data Collection ◽

Structural Equation Model ◽

Structural Equation ◽

Likert Scale ◽

Equation Model ◽

The Other ◽

Predictor Variables ◽

Analysis Method ◽

Other Hand

This research aims at analyzing (1) the effect of vendor’s ability, benevolence, and integrity variables toward e-commerce customers’ trust in UBM; (2) the effect of vendor’s ability, benevolence, and integrity variables toward the level of e-commerce customers’ participation in Indonesia; and (3) the effect of trust variable toward level of e-commerce customers participation in UBM. This research makes use of UBM e-commerce users as research samples while using Likert scale questionnaire for data collection. Furthermore, the questionnaires are sent to as many as 200 respondents. For data analysis method, Structural Equation Model was used. Out of three predictor variables (ability, benevolence, and integrity), it is only vendor’s integrity that has a positive and significant effect on customers’ trust. On the other hand, it is only vendor’s integrity and customer’s trust that have a positive and significant effect on e-commerce customers’ participation in UBM. Keywords: e-commerce customers’ participation, ability, benevolence, integrity

Download Full-text

Pengaruh Elemen Sensory Branding Terhadap Perilaku Pengambilan Keputusan Konsumen Dalam Membeli Aqua Dengan Pendekatan Neuromarketing Di Kabupaten Jember

e-Journal Ekonomi Bisnis dan Akuntansi ◽

10.19184/ejeba.v4i1.4572 ◽

2017 ◽

Vol 4 (1) ◽

pp. 44

Author(s):

Dimas Khurniawan ◽

Mohammad Dimyati ◽

Deasy Wulandari

Keyword(s):

Decision Making ◽

Structural Equation Model ◽

Structural Equation ◽

Equation Model ◽

Purposive Sampling ◽

Instrument Analysis ◽

Decision Making Behavior ◽

The Impact

The purpose of this study acclaims the important of Auditory, Visual and Tactile in affecting consumer’s decision makingbehavior of buying, it is also to figure out it’s impact in Aqua. Thus, it is important to study “The Impact Of SensoryBranding’s Elements On Consumer’s Decision Making Behavior Of Buying Aqua With Neuromarketing Approach InJember”. The population in this study are Aqua’s consumers in Jember. Sampling is taken using purposive sampling methodfrom 100 respondents. Instrument analysis in this study is performed using Structural Equation Model (SEM) withconfirmatory approach. The result shows that: 1) auditory significantly affects consumer’s decision making behavior of buyingAqua in Jember, 2) visual significantly affects consumer’s decision making behavior of buying Aqua in Jember, and 3) tactilesignificantly affects consumer’s decision making behavior of buying Aqua in Jember.

Download Full-text

Antecedents of Customers Loyalty towards Go-Jek Service

Telaah Bisnis ◽

10.35917/tb.v21i2.188 ◽

2021 ◽

Vol 21 (2) ◽

pp. 69

Author(s):

Helmy Ilham Nugraha ◽

Anas Hidayat ◽

Putra Endi Catyanadika ◽

Sri Rejeki Ekasasi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Structural Equation Model ◽

Customer Loyalty ◽

Structural Equation ◽

Equation Model ◽

Sem Analysis ◽

Website Design ◽

Consumer Loyalty ◽

Purposive Sampling

Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-Jek service quality an influence customer satisfaction in shaping customer loyalty to the Go-Jek company. This research is quantitative and the variables examined in this study are website design, reliability, trust, customer satisfaction, to support consumer loyalty. This research was conducted in Yogyakarta and the data was collected using a questionnaire based on a Likert-scale, and the taking method uses purposive sampling with 300 respondents. Data were then analyzed using structural equation model (SEM) analysis with the help of WarpPLS software. The results of the study show that the effect of e-service quality on customer loyalty to the Go-Jek company were positive and significant.

Download Full-text

PENGARUH SERVICE ENCOUNTER DAN EXPERIENTAL VALUE TERHADAP CUSTOMER SATISFACTION (STUDI KASUS MATAHARI DEPARTMENT STORE MATOS MALANG)

Jurnal Manajemen Indonesia ◽

10.25124/jmi.v18i1.1255 ◽

2018 ◽

Vol 18 (1) ◽

Author(s):

Nuri Purwanto

Keyword(s):

Customer Satisfaction ◽

Structural Equation Model ◽

Physical Environment ◽

Structural Equation ◽

Department Store ◽

Equation Model ◽

Service Encounter ◽

Purposive Sampling ◽

Service Excellence ◽

Personal Interaction

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh service encounter terhadap experiental value, serta pengaruh experiental value terhadap customer satisfaction. Responden adalah 115 orang yang pernah melakukan transaksi pembelian di Matahari Department store MATOS Malang minimal 1 kali dalam 1 bulan. Teknik pengambilan sampel mengunakan purposive sampling dan metode analisia data menggunakan Teknik Structural Equation Model. Hasil penelitian ini menemukan: Dari hasil pembahasan yang tertulis di atas, dapat ditarik beberapa kesimpulan yaitu : Personal Interaction Encounters berpengaruh positif dan signifikan terhadap Efficiency, Personal Interaction Encounters berpengaruh positif dan signifikan terhadap Service Excellence, Physical Environment Encounters berpengaruh negatif dan tidak signifikan terhadap Aesthetic, Physical Environment Encounters berpengaruh positif dan signifikan terhdap Playfulnes, Efficiency berpengaruh negatif dan tidak signifikan terhadap Customer Satisfaction, Service Excellence berpengaruh positif dan signifikan terhadap Customer Satisfaction, Aesthetic berpengaruh negatif dan tidak signifikan terhadap Customer Satisfaction dan yang terakhir Playfulnes berpengaruh positif dan tidak signifikan terhadap Customer Satisfaction.

Download Full-text

ANTESEEDEN DAN KONSEKUENSI DARI SEVERITY OF OTHER CUSTOMER FAILURE

Jurnal Manajemen dan Pemasaran Jasa ◽

10.25105/jmpj.v4i1.487 ◽

2011 ◽

Vol 4 (1) ◽

pp. 73

Author(s):

Nina Budiwati ◽

Asep Hermawan

Keyword(s):

Data Analysis ◽

Customer Satisfaction ◽

Structural Equation Model ◽

Structural Equation ◽

Service Recovery ◽

Equation Model ◽

Unit Of Analysis ◽

Recovery Expectations ◽

Employee Effort ◽

Customer Misbehavior

The background of this research was to conduct a profound study of impact of other-customer failure The purpose of this paper is to investigate how and why other-customer misbehavior has a negative influence on customer satisfaction with the service firm. The objectives of this research was : (a) the effect of controllability to firm responsibility, (b) the effect of stability to firm responsibility, (c) the effect of firm responsibility to customer satisfaction, (d) the effect of firm responsibility to service recovery expectations, (e) the effect of service recovery expectations to customer satisfaction, (f) the effect of severity of other customer failure to service recovery expectations, (g) the effect of severity of other customer failure to customer satisfaction, (h) the effect of perceived employee effort to customer satisfaction. The design of this research applies a survey toward unit of analysis on hotels services by interview the customers for testing hypothesis. Meanwhile the required data consist of seventh variables which are controllability attributions, stability attributions, firm responsibility, service recovery expectation, severity of other customer failure, perceived employee effort and customer satisfaction. The aggregate numbers of hotels guests being respondent of the study are 200. Data analysis used in this research was consists of Structural Equation Model Analysis by AMOS 6 as software. The result of this research conclude that controllability and stability attributions had an effect to firm responsibility, firm responsibility had an effect to service recovery expectations, severity of other customer failure had an effect to service recovery expactations, and perceived employee effort had an effect to customer satisfaction. Meanwhile firm responsibility had an effect to customer satisfaction, service recovery expectations had an effect terhadap customer satisfaction, severity of other customer failure had an effect to customer satisfaction. Keywords: Service recovery expectations, severity of other customer failure, and customer satisfaction

Download Full-text

PENGARUH GAYA KEPEMIMPINAN TERHADAP KOMITMEN ORGANISASI MELALUI ASPEK KEPUASAN KERJA KARYAWAN DAN KEPERCAYAAN PADA SEKTOR PERBANKAN

Jurnal Manajemen dan Pemasaran Jasa ◽

10.25105/jmpj.v8i1.1406 ◽

2015 ◽

Vol 8 (1) ◽

pp. 145

Author(s):

Nina Zahra

Keyword(s):

Job Satisfaction ◽

Data Analysis ◽

Central Asia ◽

Structural Equation Model ◽

Leadership Style ◽

Structural Equation ◽

Equation Model ◽

Organization Commitment ◽

The Impact

This research refers to the previous research which has done by Chiang and Wang (2012) and also completed by Kalber and Cenker (2007). This research is about “the impact of leadership style on organization commitment mediating by job satisfaction and trust on employed at bank sectors”. The background of this research is to know the impact of leadership style on organization commitment. The purpose of this research is to examine the impact of leadership style on organization commitment mediating by job satisfaction and trust. The research is using primary data by spreading questionnaires to 250 employes of banking sectors in DKI Jakarta, such as: Bank Mandiri, Bank Negara Indonesia, Bank Jabar, Bank Bukopin and Bank Central Asia during 2015, however there are 201 questionnaires were returned. The method of data analysis used is Structural Equation Model (SEM). The result of this research concludes that there are positive impacts of leadership style on organization commitment mediating by job satisfaction and trust. Keywords: Leadership Style, Job Satisfaction, Trust, Organization Commitment, Banking Sectors.

Download Full-text