scholarly journals Satisfaction with dental care. A review of the literature.

2018 ◽  
Vol 5 (1) ◽  
pp. 32-37
Author(s):  
Javiera Manríquez ◽  
Karis Pereira
Keyword(s):  
Health Services ◽  
Dental Care ◽  
User Satisfaction ◽  
Positive Relationship ◽  
Dental Treatment ◽  
Health Sector ◽  
Negative Relationship ◽  
Level Of Satisfaction ◽  
Satisfaction Rates

The satisfaction of the patient is considered important to predict patient compliance, their ability to follow instructions, adherence to treatment and as a determining factor in the future use of health services. In Chile, there are currently not many studies or analyses in the health sector about the quality of care or level of satisfaction of patients. In most cases, these have only been studied through surveys, which are often initiated by the health services themselves, without using validated instruments. This article presents a review of the most relevant aspects described in the literature about satisfaction with dental care. The satisfaction that people experience in the use of a service or consumption of a product is a phenomenon that has been widely studied in recent decades. This concept has mainly been studied in two scientific areas: social psychology and an economistic approach. Multiple studies have demonstrated the multidimensional nature of user satisfaction in dentistry. Davies and Ware developed the Dental Satisfaction Questionnaire (DSQ) to assess access, availability, cost, pain management and quality. Several studies indicate that a positive relationship between the patient and the dentist generates higher satisfaction rates and that a negative relationship between the patient and the dentist leads to lower satisfaction rates on the part of the patients. As a result, a positive relationship with the dentist leads to greater commitment and interest in the dental treatment, generating greater adherence, better outcomes and increased satisfaction.

scholarly journals STRUCTURAL RELATIONSHIP BETWEEN PSYCHOLOGICAL DISORDERS, QUALITY OF LIFE AND COPING STYLES AMONG BRAIN DISORDER PATIENTS

2018 ◽  
Vol 1 (1) ◽  
pp. 15-19
Author(s):  
Priscilla Das
Keyword(s):  
Quality Of Life ◽  
Health Status ◽  
Panic Disorder ◽  
Positive Relationship ◽  
Emotional Functioning ◽  
Coping Styles ◽  
Negative Relationship ◽  
Brain Disorder ◽  
And Coping

Objective: Brain and nervous system cancer incidence was one of the ten most common cancers in Malaysia. The study intends to model the structural relationship of MDD, anxiety disorders, other psychiatric disorders, quality of life, coping styles and their associated factors among neurological disorder (brain tumour / brain disorder) patients. Methods: The EORTC-Quality of Life, Brief COPE, Single Item Social Support, MINI International Neuropsychiatric Interview and Patient Health Questionnaires were utilised in the study. Results: The multivariate normality kurtosis was 6.174 with c.r = 2.440 obtained in this SEM model. Chi-square normalized by degrees of freedom, (χ̰2 /df) =1.086, p= 0.353. The RMSEA was 0.03, TLI = 0.988 and CFI =0.999 were obtained in the study. All 8 paths out of 10 paths were significant with p-values less than 0.05 (two-tailed) with R2 values ranging from 0.48 to 0.55 which indicates that the variance explained ranged from 48% for emotional functioning to 55% for severity of depression. The severity of MDD has positive relationship with insomnia and panic disorder lifetime and negative relationship with self distraction coping styles. Meanwhile emotional functioning had negative relationship with fatigue, venting and panic disorder lifetime and positive relationship with global health status. The emotional functioning also was correlated negatively with the severity of MDD (p < 0.005).  Conclusion: Therefore based on the path analysis, the main contributing factors of MDD severity were emotional functioning, insomnia, self distraction coping and panic disorder lifetime. The emotional functioning of the patients were influenced by the fatigue, global health status, venting coping styles and panic disorder lifetime and this increased the severity of MDD among the patients.  Therefore the role of quality of life and coping styles on depression and anxiety should not be neglected. The clinician, health psychologist, psychiatrist, and counselor in this country need to implement better treatments for the effected patients.

STUDYING THE OPINION OF THE POPULATION ON THE ORGANIZATION AND QUALITY OF DENTAL CARE

Vestnik ◽  
2021 ◽  
pp. 127-132
Author(s):  
Е. Алиакбар ◽  
А.К. Бейсбекова ◽  
А.Н. Нурбакыт ◽  
Д.Н. Маханбеткулова
Keyword(s):  
Health Insurance ◽  
Medical Care ◽  
Dental Care ◽  
Social Health Insurance ◽  
Dental Service ◽  
Social Health ◽  
High Quality ◽  
Level Of Satisfaction ◽  
Dental Office

В условиях социального медицинского страхования удовлетворенность пациентов полученной медицинской помощью является одним из основных критериев оценки её качества. Цель исследования. Оценить уровень удовлетворенности пациентов, получающих лечение в стоматологическом кабинете. Материал и методы. Был проведен социологический опрос 83 пациентов, получающих лечение в стоматологическом кабинете. Выводы. На основании проведенного нами опроса и полученных результатов выявлено, что в целом респонденты отмечают удовлетворенность стоматологической услугой. Также отмечают высокое качество оказываемых услуг. In the context of social health insurance, the satisfaction of patients with the received medical care is one of the main criteria for assessing its quality. Purpose of the study. Assess the level of satisfaction of patients receiving treatment in the dental office. Material and methods. A sociological survey was conducted of 83 patients receiving treatment in the dental office. Conclusions. Based on our survey and the results obtained, it was revealed that, in general, the respondents note satisfaction with the dental service. They also note the high quality of the services provided.

scholarly journals Perceived Quality in Sports Centers in Southern Spain: A Case Study

2019 ◽  
Vol 11 (14) ◽  
pp. 3983 ◽  
Author(s):  
Alfonso Castillo-Rodriguez ◽  
Wanesa Onetti-Onetti ◽  
José Luis Chinchilla-Minguet
Keyword(s):  
Customer Loyalty ◽  
User Satisfaction ◽  
Perceived Quality ◽  
Measuring Instruments ◽  
Level Of Satisfaction ◽  
Center Activity ◽  
Different Dimensions ◽  
The City

The aim of this study was to analyze the level of satisfaction in three municipal sports centers in the city of Malaga and to learn and analyze the characteristics of users older than 40 years of age in these centers. A total of 303 persons (123 men and 180 women) from three sports centers in the city of Malaga participated in this study (M = 58.14, SD = 7.16 years). The Evaluation of Perceived Quality in Sports Services test (CECASDEP) was used, and the results demonstrated that the different dimensions studied—sports center, activity space, locker rooms, program of activities, and trainer—were very positively correlated. The level of customer loyalty increased with user satisfaction and perceived quality of services as well as the age of the person. Users were also found to be more motivated to take part in physical activities due to greater satisfaction. The highest scores were given to the trainers, who played a key role in all three sports centers. In conclusion, we gathered important insights into perceived quality in different sports centers. This information can be used by sports managers to strengthen dimensions with lower scores and improve those with higher scores. In addition, the study confirms that the level of customer loyalty is related to the perceived quality scores. Therefore, the use of measuring instruments is recommended to optimize the quality of sports services.

scholarly journals The Challenges of the IS/IT Projects in the Healthcare Sector

2019 ◽  
Vol 4 (1) ◽  
pp. 67-81 ◽  
Author(s):  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
User Satisfaction ◽  
Health Sector ◽  
Quality Of Healthcare ◽  
Healthcare Services ◽  
Operational Efficiency ◽  
Integrated System ◽  
Superior Performance ◽  
Healthcare Sector ◽  
Emergent Technologies

Essentially, the purpose of investment in information systems and information technology (IS/IT) is to improve the operational efficiency of the organizations, reducing costs and improving levels of quality. Thus, many traditional appraisal techniques are used to evaluate tangible benefits, which are based on direct project costs. Since the 1980s, IS/IT has positioned itself as a strategic tool that through flexibility and innovative ways can produce superior performance. The health sector has sought to improve its effectiveness and efficiency by adopting IS/IT solutions to increase the quality of services, namely patient safety, organizational efficiency, and end-user satisfaction. Hospitals are complex organizations, and this complexity magnifies the opportunity for inevitable human errors. A poorly integrated system can decrease operational efficiency and reduce the quality of healthcare services. The issue remains controversial, as evidenced by several articles. The authors noticed that emergent technologies may offer opportunities to those who can exploit them effectively.

scholarly journals CAPAIAN PELAYANAN KESEHATAN DASAR DI KOTA PEKANBARU

2017 ◽  
Vol 16 (1) ◽  
pp. 47
Author(s):  
Trio Saputra
Keyword(s):  
Health Services ◽  
Population Distribution ◽  
Health Sector ◽  
Medical Personnel ◽  
Referral Hospital ◽  
Health Centers ◽  
Basic Services ◽  
Service Standards ◽  
The City

Minimum service standards hereinafter abbreviated SPM is a provision of the type and quality of basic services that are obligatory area obtained every citizen is entitled to a minimum. Minimum Service Standards health sector Health hereinafter referred SPM is a benchmark performance of health services, held the Regency / City. Health decentralization in Indonesia has been implemented since 2001. Basic health services Pekanbaru City can not be said to be good. Total availability of medical personnel and doctors are not proportional to the population. Distribution of medical personnel and doctors uneven per-districts in the city of Pekanbaru. Besides the availability of health centers, polyclinics and sub Per-districts are also uneven. Pekanbaru city has not had a referral hospital, although their Arifin Achmad.

Parolee–Parole Officer Rapport: Does It Impact Recidivism?

2017 ◽  
Vol 62 (11) ◽  
pp. 3581-3602 ◽  
Author(s):  
Alyssa W. Chamberlain ◽  
Matthew Gricius ◽  
Danielle M. Wallace ◽  
Diana Borjas ◽  
Vincent M. Ware
Keyword(s):  
Positive Relationship ◽  
Negative Relationship ◽  
Violent Offender ◽  
Parole Officer ◽  
Officer Training ◽  
High Quality ◽  
Parole Officers ◽  
It Impact ◽  
The Relationship

Parole officers are an integral part of parolees’ reentry process and success. Few studies, however, have examined whether the quality of the relationship between parolees and their parole officer influences outcomes such as recidivism. This study assesses how recidivism is affected by the quality of the relationship that parolees have with their parole officers. Using the Serious and Violent Offender Reentry Initiative (SVORI) dataset, we use parolees’ perceptions of their relationship with their parole officer to determine whether they have established a positive or negative relationship, and whether these types of relationships differentially affect recidivism. Results show that parolees who have a negative relationship with their parole officer have higher rates of recidivism, while a positive relationship lowers parolees’ likelihood of recidivating. An implication of this study emphasizes parole officer training that develops positive, high-quality relationships with parolees. Further implications are discussed below.

scholarly journals Ordinal Logistic Regression with an Application to Health Service Quality in Raden Mattaher Jambi Hospital

2019 ◽  
Vol 20 (1) ◽  
pp. 35-40
Author(s):  
Feri Tiona Pasaribu ◽  
Ainun Mardia ◽  
Corry Sormin
Keyword(s):  
Logistic Regression ◽  
Health Services ◽  
Ordinal Logistic Regression ◽  
Ordinal Scale ◽  
Test Parameter ◽  
Physical Evidence ◽  
Level Of Satisfaction ◽  
Ordinal Logistic Regression Analysis ◽  
Quality Of Health Services

Health care is a treatment received by the community provided by health workers. The quality of health services will provide satisfaction to health services. Service actions that affect the value of satisfaction are availability and completeness of facilities, physical evidence of administration, reliability of officers, responsiveness of officers, guarantees received by patients and families of patients, and empathy felt by patients. This level of satisfaction assessment is in the form of an ordinal scale that is not satisfied, less satisfied, satisfied and very satisfied. The analysis used to determine the level of satisfaction is by ordinal logistic regression analysis. The sample used in this study is the patient or family of patients at Raden Mattaher Hospital. The stages of data analysis used are the validity and reliability test, parameter estimation, model feasibility test, parameter significance test and the best model selection. The results of the analysis obtained the best models  and  with factors that influence the level of quality of health services at Raden Mattaher Hospital, namely physical evidence, availability and completeness of facilities and responsiveness.

scholarly journals THE INFLUENCE OF SOFTWARE QUALITY HUMAN RESOURCES INFORMATION SYSTEM AND USER PARTICIPATION TOWARD USER SATISFACTION AS SYSTEM USER

2017 ◽  
Vol 11 (2) ◽  
pp. 139
Author(s):  
Yanuar Latief
Keyword(s):  
Information System ◽  
Information Systems ◽  
Human Resources ◽  
Software Quality ◽  
User Satisfaction ◽  
Positive Relationship ◽  
User Participation ◽  
Coefficient Of Determination ◽  
Human Resources Information System

The research on the influence of the quality of software human resources information systems and user participation on user satisfaction in the Bureau of Human Resources Trisakti University. <br />The research purposes (1) Identify the effect of the quality of software human resources information system for user satisfaction as users of the system, (2) Identify the effect of user participation on user satisfaction as users of the system (3) identification of the influence of the quality of software human resource information systems and participation user together to user satisfaction as users of the system. <br />This research is descriptive and correlational research is to describe the characteristics of respondents and aims to determine the relationship between two or more variables. <br />The research was conducted at the Bureau of Human Resources University of Trisakti by respondents as many as 32 people and using correlational and regression analyzes. <br />The study found that the quality of the software (Xl) and user participation (X2) either individually or group have a strong influence and positive impact on user satisfaction (1J as the user s system. <br />From this study several conclusions can be drawn as follows: (1) there is a strong and positive relationship between software quality variables (Xl) to the satisfaction of the user m with r values of 0.584, (2) there is a strong and positive relationship between the variables user participation (X2) with user satisfaction (Y) with r value of 0.721 (3) The regression model obtained is Y = -2.125 + 0.304 software quality (Xl) + 0.397 user participation (X2), (4) regression models can state that the variable quality of the software and user participation is jointly affect user satisfaction as users of the system. It is shown from ANOVA test results were obtained Fcount of 22.642 with a significance level of F = 0.000 which is much smaller than 0.05, (5) The coefficient of determination (R Square) of 0.610 implies that, 61.0% user satisfaction can be explained by a variety of software quality and variety of user participation, while the rest is explained by other factors.

scholarly journals Evaluating Patients’ Level of Satisfaction on the Quality of Health Services in Ekiti State University Teaching Hospital, Ado-Ekiti Nigeria

2021 ◽  
pp. 79-90
Author(s):  
Esther Abosede Bamise ◽  
Alaba Tolulope Agbele ◽  
Cecilia Olajumoke Adebayo
Keyword(s):  
Quality Of Care ◽  
Health Services ◽  
Waiting Time ◽  
University Teaching ◽  
Satisfaction Level ◽  
State University ◽  
Patients Satisfaction ◽  
Level Of Satisfaction ◽  
Quality Of Health Services

Aims: To evaluate patients’ level of satisfaction on the quality of healthcare received by focusing on waiting time due to its level of importance. Studies have shown that a good healthcare system contributes immensely to the growth of a thriving economy, because patients’ satisfaction is the major indicator of quality healthcare. Study Design: A descriptive cross-sectional study was employed by using a structured questionnaire coupled with interview session. These was considered appropriate for data gathering in the overall outpatient department (OPD) of the health facility. Methods: The present study evaluates patients’ satisfaction level on the QoS in Ekiti State University Teaching Hospital (EKSUTH), Nigeria; by focusing majorly on waiting time. Systematic random sampling technique was used in selecting the participants for this research, with 241 patients’ data collected. Convenience, courtesy and quality of care were used as factors to measure patients’ satisfactions. Results: Findings from this study showed that 73.03% of the patients were satisfied with the level of services in terms of conveniences, while 80.50% of the patients were highly satisfied as regards the courtesy level, also, 77.59% of the patients were satisfied with the quality of care received at the facility. Furthermore, our result indicates that a total of 154 (63.9%) of the patients were greatly satisfied with the quality of health services received in EKSUTH, however, 87 which represents 36.1% of patients were not satisfied with the level of services rendered at the facility. Conclusion: The respondents showed high satisfaction level in most of the services they received from EKSUTH, however, long waiting time in the health facility has shown to be an impediment to the satisfaction level as well as the quality of care (QoC) received. Therefore, improved services; especially reducing the long waiting time will motivate patients to continue to utilize EKSUTH. More so, continuous efforts should be made by the hospital’s administration to improve other areas where satisfaction level was shown to be low in the present study.

scholarly journals ANALISA TINGKAT KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI BUDI SETIA LANGOWAN KABUPATEN MINAHASA

PHARMACON ◽  
2019 ◽  
Vol 8 (4) ◽  
pp. 888
Author(s):  
Gerald N. P. Tulung ◽  
Gayatri Citraningtyas ◽  
Imam Jayanto
Keyword(s):  
Health Services ◽  
Outpatient Service ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
Cross Sectional ◽  
A Value ◽  
Level Of Satisfaction ◽  
The Relationship

ABSTRACT The quality of health services is classified as good if the health services provided could cause satisfaction to each patient in accordance with the level of satisfaction of the average population who are the main target of the health service. The purpose of this study was to determine the level of satisfaction of outpatients with the quality of pharmacy services at the Pharmacy Installation at Budi Setia Langowan Hospital. This research is a cross-sectional study with the study sample determined using the accidental sampling method, which is a sampling technique by taking samples randomly. Data were taken by prospective way then analyzed using statistical methods with SPSS analysis program, using bivariate analysis to test the relationship between independent variables, namely the level of outpatient satisfaction with the dependent variable namely Outpatient Service Quality (Tangibles, Reliability, Responsiveness, Assurance, and Empathy) given by the hospital to outpatients. The results showed that the value of outpatient patient satisfaction was at a positive index with a value of 0.07 with a CSI value of 87.74, which was in the very satisfied range, thus stating overall of the patients receiving pharmaceutical services at the Budi Setia Langowan Pharmacy Installation, had felt very satisfied. Keywords: Analysis of the level of satisfaction of outpatients, Budi Setia Langowan. ABSTRAK Kualitas pelayanan kesehatan digolongkan baik jika pelayanan kesehatan yang diberikan dapat menimbulkan rasa puas pada setiap pasien yang sesuai dengan tingkat kepuasan rata-rata penduduk yang menjadi target utama dari pelayanan kesehatan tersebut. Tujuan penelitian ini untuk mengetahui tingkat kepuasan pasien rawat jalan terhadap kualitas pelayanan kefarmasian di Instalasi Farmasi Rumah Sakit Budi Setia Langowan. Penelitian ini merupakan penelitian cross-sectional dengan sampel penelitian ditetapkan menggunakan metode accidental sampling, yaitu teknik pengambilan sampel dengan mengambil sampel secara bebas. Data yang diambil secara prospektif  kemudian  dianalisis menggunakan metode statistik dengan program analisis SPSS, dengan menggunakan Analisis bivariat untuk melakukan uji hubungan antara variabel bebas yaitu tingkat kepuasan pasien rawat jalan dengan variabel terikat yaitu Mutu Pelayanan Rawat Jalan (Tangibles, Reliability, Responsiveness, Assurance, dan Emphaty) yang diberikan Rumah Sakit kepada pasien tawat jalan. Hasil penelitian menunjukan nilai Ikj kepuasan pasien  rawat jalan berada pada indeks positif dengan nilai 0,07 dengan nilai CSI sebesar 87,74 yang berada pada rentang sangat puas, sehingga menyatakan secara keseluruhan pasien yang menerima pelayanan kefarmasian di Instalasi Farmasi Budi Setia Langowan sudah merasa sanggat puas. Kata kunci : Analisa tingkat kepuasan pasien rawat jalan, Budi Setia Langowan.

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