scholarly journals The Influence of Leadership Behavior and Employee Commitment to Work Performance of Multi Nabati Sulawesi Corporation

2021 ◽  
Vol 4 (1) ◽  
pp. 300-309
Author(s):  
Delva Monoarfa ◽  
Tinneke E.M. Sumual ◽  
Marice P. Legi
Keyword(s):  
Quantitative Research ◽  
Work Performance ◽  
Leadership Behavior ◽  
Employee Commitment ◽  
Work Commitment ◽  
Quantitative Research Methods ◽  
Time Utilization ◽  
Organizational Rules ◽  
Simultaneous Influence

This study aims to analyze the influence of leadership behavior and employee commitment to work performance of employees in Maleo Unit Multi Nabati Sulawesi Corporation. The company faces the challenge of how to improve the work performance of employees. The method used in this research is quantitative research methods. The data collection techniques using a questionnaire distributed to 94 employees who work in the company. This study consist of three variable Leadership behavior is measured by the ability to motivate, direct, communicate, decision-making, and responsibility. Employee commitment is measured by acceptance of organizational objectives, loyalty, compliance with organizational rules, work engagement, and acceptance of organizational values. Work performance is measured by cooperation, creativity, time utilization, quality of work, and quantity of work. The data was analyzed using multiple regression analysis techniques. The results of the analysis are known that the value of 9.19 where is the value of F_test > F_tabel or 9,190 > 3,097, with a significant rate of 0.00 which means less than 0.05 or 0.00 < 0.05. This means there is a simultaneous influence between leadership behavior and work commitment to the work performance of employees in Maleo unit Multi Nabati Sulawesi Corporation.

scholarly journals PENGARUH NILAI PELANGGAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMILIHAN PENDIDIKAN KAMPUS BERBASIS VOKASI

2020 ◽  
Vol 9 (2) ◽  
pp. 88
Author(s):  
Minggu Minggu ◽  
May Vitha Rahmadhani ◽  
Siswandi Siswandi
Keyword(s):  
Significant Influence ◽  
Customer Value ◽  
Quantitative Research ◽  
Educational Services ◽  
Quality Of Education ◽  
College Selection ◽  
Quantitative Research Methods ◽  
Education Services ◽  
Selection Decision

<p>This research was conducted to determine how much the influence Customer Value to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M, to determine how much the influence Quality 0f Education Services to the  College Selection Decision of Student in Politectic LP3I Jakarta Kampus Blok M, and determine how much the influence Customer Value and Quality of Education services simultaneously to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M. This research was conducted on 75 students out of a population of 300 students using slovin method and quantitative research methods using regression analysis, to prove that the variable customer value has a positive and significant influence towards college selection decisions; and the variable quality of educational services has a positive and significant influence towards college selection decision. The research proved that the customer value has a positif influence 0,823 to the college selection decision,the quality of educational services has a positif influence 0,756 to the college selection decision,customer value and quality of education services simultaneosly has a significant influence 0,854. The Results of this research prove that hypotests Ha accepted and proven linear.</p><p><strong>Keywords: </strong>College Selection Decision, Customer Value, Service Quality</p>

scholarly journals Monitoring the Quality of Services in Electronic Banking

2016 ◽  
Vol 5 (3) ◽  
pp. 99-119 ◽  
Author(s):  
Radislav Jovovic ◽  
Elvis Lekic ◽  
Miroslav Jovovic
Keyword(s):  
Theoretical Model ◽  
Quantitative Research ◽  
Theoretical Models ◽  
Quality Of Services ◽  
Electronic Banking ◽  
Significant Information ◽  
Time Activity ◽  
Banking Services ◽  
Quantitative Research Methods

Abstract Successful development of electronic banking is in direct correlation with the quality of services in electronic banking. Therefore, it is necessary that the banks are familiar with the attributes of electronic services on which clients assess the bank’s quality and client’s satisfaction with them, in order to be able to monitor, correct and improve the performance of electronic banking. We start from the hypothesis that there are already developed theoretical models for measuring the quality of e-banking services but they must be adjusted to the specific environment that is analysed in order to obtain reliable and quality information. The qualitative and quantitative research methods are applied in this paper in order to a get adjusted theoretical model (instrument) for measuring the quality of electronic banking services. As a result of the conducted analysis, the initial theoretical model has been modified, so that the final version of the model (instrument) for measuring quality of online banking allows obtaining reliable data, and information in the particular environment. And the results are: significant information about the quality of e-banking, modified theoretical model, information about the dimensions of quality of e-banking, customer satisfaction, and pathways and guidelines for the improvement of e-banking. The measuring of quality of electronic banking services in not one time activity but repeated one, as permanent monitoring strategy. This research is widely applicable even though it was conducted in the context of Montenegrin e-banking, since most of the banks in Montenegro are owned by well-known European banks, and it is expected that the obtained knowledge and information can be generalized.

scholarly journals The Effect of Service Quality in the Formation of Brand Image: Fitness Center in Bekasi, West Java, Indonesia

2020 ◽  
Vol 7 (11) ◽  
pp. 119
Author(s):  
Alfia Pantjoro
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Service Industry ◽  
Brand Image ◽  
Services Quality ◽  
Image Formation ◽  
Quality Of Services ◽  
Quantitative Research Methods ◽  
Fitness Center

For companies that are engaged in the service industry, quality of service is one of important factor in establishing a positive brand image. The purpose of this study is to know (1) whether or not the effect of services quality on brand image formation of Gold's Gym Bekasi, (2) direction and magnitude of services quality on brand image formation of Gold's Gym Bekasi. The theory used in this research is the theory of services quality and brand image formation theory. This study uses quantitative research methods and involves as many as 96 respondents who have become members and have exercised in Gold's Gym Grand Metropolitan Mall Bekasi. The results found that there is an influence of 76% between services quality and brand image formation of the fitness center. This study shows the direction of positive influence, where if the quality of services is improved then the brand image formation of the fitness center will also increase by 0.571. The results of this study states that the service quality of services affects the brand image formation of the Gold's Gym Bekasi.

scholarly journals EVALUASI KUALITAS SKRIPSI DI JURUSAN PAI FITK IAIN SURAKARTA

INFERENSI ◽  
2015 ◽  
Vol 9 (2) ◽  
pp. 417
Author(s):  
Purwanto Purwanto
Keyword(s):  
Qualitative Research ◽  
Research Methods ◽  
Quality Index ◽  
Quantitative Research ◽  
Research Work ◽  
Qualitative Research Methods ◽  
Quantitative Research Methods ◽  
Quantitative And Qualitative Research ◽  
Student Thesis

This study aimed to start an effort to evaluate the quality of thesis institutionally. The purpose of this study is to determine the quality of the thesis and determine the achievement of the quality of the thesis as a research work. This study is a descriptive evaluation. The study was conducted at the Department of PAI FITK IAIN Surakarta. The results showed several things. First, the majority of PAI student thesis in 2012 used qualitative research methods. Second, the quality of PAI student thesis in 2012 were generally good, on the thesis that uses quantitative and qualitative research methods. Third, the thesis uses quantitative research methods have a higher quality index than the thesis that uses qualitative research methods. Fourth, for the thesis used quantitative research methods showing the low quality of the elements present in the background of the problem and framework of thinking. Fifth, for the thesis used qualitative research methods showing the low quality of the elements contained in the title of the study andbackground of the problem

scholarly journals Pemanfaatan Teknologi Informasi, Kualitas SDM, dan Sistem Pengendalian Intern Terhadap Kualitas Laporan Keuangan Studi pada OPD Provinsi Gorontalo

2020 ◽  
Vol 1 (1) ◽  
pp. 36-47
Author(s):  
Mardiah Sikumbang ◽  
Lukman Pakaya ◽  
Harun Blongkod
Keyword(s):  
Information Technology ◽  
Human Resource ◽  
Internal Control ◽  
Quantitative Research ◽  
Internal Audit ◽  
Financial Statement ◽  
Primary Data ◽  
Work Commitment ◽  
Analysis Technique

This research aimed to know the influence of the utilization of information technology, the quality of human resource, and the system of internal control towards  the  quality of  financial  statement  at  OPO of Gorontalo Province partially and simultaneously. This was quantitative research by using primary data obtained from the distribution of the questionnaire to the Regional Device Organization (ROO) personnel Gorontalo province. The data analysis technique used multiple regression analysis.This research finding revealed that the utilization of Information technology, the  quality of human  resource,  and  the system  of  internal  control  was simultaneously and significantly influenced the variable of quality of financial statement in ROO  of  Gorontalo  Province  with  the  determinant  value  as 64,40%.  While the remaining  was  35,600/0 could  be described  by  other unlnvestigated variables  such  as  the work  commitment of the personnel. organization justice, education and training of the personnel, as well as the follow up of internal audit. While it was partially only  the quality of human resource and the system of Internal control simultaneously and significantly influenced the variable of the quality of financial statemeot In the Regional Device Organization (ROO) of Gorontalo province.

scholarly journals Pengaruh Kompetensi Auditor, Kompleksitas Tugas, Skeptisme Professional terhadap Kualitas Audit dengan Due Professional Care sebagai Variabel Moderating pada Kantor Akuntan Publik di Medan

2021 ◽  
Vol 6 (1) ◽  
pp. 47-57
Author(s):  
Sophia Tanady ◽  
Jessy Meilavia ◽  
Wilsa Road Betterment Sitepu
Keyword(s):  
Research Method ◽  
Quantitative Research ◽  
Population Data ◽  
Government Agencies ◽  
Questionnaire Data ◽  
Quantitative Research Methods ◽  
Professional Care ◽  
Decision Complexity ◽  
Modern Era

In this modern era, the services of an auditor are very much needed by government agencies and private agencies because the results of the decisions made by auditors can reflect the transparency of an organization. An auditor must have an attitude of competence and good skepticism so that when assessing an organization, no mistakes occur. The attitude of complexity is also an attitude that must be possessed by an auditor where an auditor must be able to know what difficulties or obstacles will be faced in determining the outcome of the decision. Complexity also requires auditors to think about whether the task being carried out can be completed properly or not. The characteristics that exist in the auditor may reflect the quality of the audit produced by the auditor. The research method used is quantitative research methods with all members of public accountants used as population data and the use of the Likert scale as a reference in collecting questionnaire data. From the results of research that has been conducted in Medan, it can be concluded that.

scholarly journals Determining Perceived Work Performance and Self-efficacy Among High-school Teachers

2021 ◽  
Vol 4 (2) ◽  
pp. p15
Author(s):  
Sorina Ioana Misu ◽  
Monica Triculescu ◽  
Alina Petre
Keyword(s):  
High School ◽  
High School Teachers ◽  
Self Efficacy ◽  
Quantitative Research ◽  
Work Performance ◽  
Research Literature ◽  
School Teachers ◽  
Online Questionnaire ◽  
Quantitative Research Methods ◽  
High Level

Nowadays, the concept of performance can be related to almost any field of activity, taking into consideration the fact that setting, achieving and even exceeding goals appear to be of constant interest for individuals involved in working activities. Additionally, research literature is rich in notions related to performance measurement, evaluation and management. The same interest in literature is met for the concept of teachers’ self-efficacy and evidence show these two concepts are strongly related one to the other. Hence, the current study aims to bring a new perspective for these topics by analyzing work performance and self-efficacy in the field of education employees, i.e. high-school teachers, and the extent to which they perceive their self-performance and self-efficacy levels. As the present paper focuses on determining the level of the previously mentioned concepts among high school teachers from Romania, the data were gathered through an online questionnaire, answered by 603 Romanian high-school teachers and later analyzed according to quantitative research methods. The results of this study, consistent with the methodology used and within the limitations, show a high level of both perceived work performance and perceived self-efficacy among the high-school teachers. These facts could be of great interest for educational stakeholders, fellow researchers and policy makers.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Penerbangan Batik Air Pada PT. Lion Group di Bandara Sultan Syarif Khasim II Pekanbaru

2018 ◽  
Vol 6 (2) ◽  
pp. 112
Author(s):  
Jeli Nata Liyas
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Research Methods ◽  
Quantitative Research ◽  
Quantitative Research Methods ◽  
Independent Variable ◽  
Count Table

This study aims to determine the effect of service quality on customer satisfaction at<br />Sultan Syarif Khasim II Airport Pekanbaru. Using a sample of 100 people. In this study the<br />authors use descriptive and quantitative research methods using SPSS method.From the<br />result of research, the value of titung variable of service quality is 20,764 and t value is table<br />1,660, so t &gt; t (20,764 &gt; 1,660) and significant value 0,000 &lt; 0,05, so it can be count table<br />concluded that service quality variable positively and significant customer satisfaction. The<br />value of R square = 0,815 means 81,5% influence of independent variable (Service Quality)<br />to dependent variable (Customer Satisfaction) equal to 81,5% and while remaining 18,5%<br />influenced by other variable not examined.Finally from this study can be concluded that<br />customer satisfaction has a positive and significant impact on customer satisfaction, so it is<br />advisable to Air Batik airline to be able to maintain and continue to improve the quality of<br />service.

scholarly journals The Effect of Service Quality and Marketing Programs on Third Party Funds

2019 ◽  
Vol 1 (1) ◽  
pp. 8-12
Author(s):  
Putri Rahmawati Septya ◽  
Pramudya A Taufik ◽  
Zacky Yusuf
Keyword(s):  
Service Quality ◽  
Research Methods ◽  
Quantitative Research ◽  
Third Party ◽  
Quality Of Services ◽  
Bank Branch ◽  
Quantitative Research Methods

Competition between banks is currently very tight. To win the competition the bank must pay attention to the needs and desires of its customers. The quality of services and marketing programs is thought to play an important role in the growth of Third Party Funds. This study aims to examine the Effect of Service Quality and Marketing Programs on Third Party Funds at DKI Bank Sunter Branch. This research uses quantitative research methods by distributing questionnaires. The population of this research is all new customers in 2018 at DKI Bank  Branch Sunter, which numbered 1000 customers, with a sample of 150 respondents. The results showed that partially and simultaneously the quality of services and marketing programs had a significant effect on Third Party Funds

scholarly journals PENGARUH KEPUASAN KERJA TERHADAP KINERJA KARYAWAN

2016 ◽  
Vol 2 (2) ◽  
pp. 15
Author(s):  
Afiyanisa Mauli ◽  
Mukaram Mukaram
Keyword(s):  
Job Satisfaction ◽  
Quantitative Research ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Quantitative Research Methods ◽  
Employee Job Satisfaction ◽  
Food And Beverage ◽  
A Company ◽  
Work Knowledge

CV Cihanjuang Inti Teknik is a company that produces micro hydro and turbine, as well as body warmers drinks in the food and beverage division (makmin). The company has 135 employees. Employee satisfaction is one of the important things that must be considered by a company because as this will impact on the performance of employees. Employees who are satisfied will have the awareness to do the more responsible duties at the company. But the reality on the ground there are some employees who are often absent from work, it is seen through the attendance percentage of employees who are still far from the target of work presence that is equal to 95%, while the rate of attendance of employees in 2015 was only 84.25%. There are also as many as 40% of employees feel less satisfied with promotion opportunities provided by the company. This resulted in employees feel lazy to work because they feel his efforts are not appreciated despite working diligently but can not get the appropriate results in the form of promotion (promotion). This study aims to determine job satisfaction and employee performance as well as the effect of job satisfaction on employee performance in CV Cihanjuang Inti Teknik. The method used is quantitative research methods. Data analysis methods used are descriptive statistical analysis, the classical assumption test, simple correlation analysis, linear regression analysis, and hypothesis testing. The sample in this study were 101 respondents. In the data collection used questionnaire with Likert scale. Based on the results of data processing, employee job satisfaction in the category both in terms of Work Itself, benefits, promotion opportunities, supervision, and Coworkers. Then the employee's performance was in the category good views of the Working Quantity, Quality of Work, Knowledge About Work, Personal Quality, Cooperation, Trustworthy, and Initiative. The conclusion of this research that there is an influence of job satisfaction on the performance of employees is 49,9%.

Sign in / Sign up

Export Citation Format

Share Document